Mark Sanders at A Five Star AC Repair Company absolutely lived up to the name. He diagnosed my system quickly, isolated the control board issue, and walked me through everything with total transparency. The level of care, skill, and professionalism he brought to the job is rare these days. He didn't upsell, didn't rush, and made sure the system was running perfectly before he left. The best thing, no sales pressure from a sales team that will upsell you a new unit instead of doing an honest diagnosis. If you want someone who knows what they're doing and treats your home with respect, Mark is the guy. Five stars all the way. read more

A Five Star Heating & Cooling - Heating & Air Conditioning/HVAC Near Me - North Highlands, California

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Mark is awesome and very trustworthy! No BS straight shooter type of guy! He saved me tons of $$$

My condenser unit was making a loud constant noise. Mark was there promptly and changed out the capacitor. Magic, no more loud noise. Thanks again for the great service. I would recommend using A Five Star Heating &Cooling ALL DAY, EVERYDAY! read more

I was having issues with my fuse blowing and called A Five Star Co for troubleshooting. Mark was very friendly and able to get to my home same day and found the issue, offering a reasonable price for repair, my unit was up and running with no issues in no time. Thank you! read more

This is how a business should be. Mark and James maintained our AC/Heat for the first time and will keep them on speed dial. They are honest and thorough with repairs and upgrades during the whole process with fine detail. Before leaving they made sure everything was working as it should and most importantly they left us as satisfied customers. Definitely own up to the name A 5 star company. Thanks again guys. read more

A Five Star Heating & Cooling - Heating & Air Conditioning/HVAC Near Me - North Highlands, California

Our AC went out unexpectedly, and Mark was able to get us in on an emergency basis within a couple of hours. He talked us through what he was doing and had us up and running again within half an hour. He also advised us on maintenance we should be doing every spring that we were unaware of. He and his coworker were respectful of our request to close doors after them because of our cats and were conscientious about doing so. Mark was personable but efficient and gave us excellent value for his service, including a warranty. We are very happy customers and will call him next time we need HVAC service. Thank you, Mark! read more

We had received a warning from our present, 11 year Heating & Air service, that our old unit had severe problems and we should consider replacing it right away. Their salesman came out and showed us the various new models that were available and quoted a price that shocked us. We immediately called for local HVAC dealers to give us quotes. After talking with three, we began to suspect the problems were'nt as serious as shown. We called A Five Star Heating & Cooling, and Mark Sanders came, and, after examinging our supposed "aging" unit, he sat back and said, "I don't see anything wrong with this unit!" He reviewed the claims of our long time service and showed us there were no issues that he could see. So, we immediately called our "old" service and told them to drop us as a client, and we've been happy to use Mark Sanders at A Five Star as our new service company. Mark is a skilled technician, and pleasant to work with. read more

Mark with A Five Star Heating & Cooling is absolutely amazing. My grandmother's AC broke and wasn't blowing cold air during a recent bad heatwave in Sacramento and he had her fixed up in no time. Mark was very kind and professional and treated her with dignity and respect. We will only be dealing with A Five Star Heating & Cooling from here on out. Highly recommend! read more

Our experience with A Five Star Heating and Cooling with Mark and James was excellent all the way around. We had an extremely high estimate (over two times the price) from a well-known company that also was very high pressured into trying to get us to make a commitment the same day to a schedule an install date the same date they came for their estimate. Mark put our mind to ease with the estimate from his company. Their work was top notch, and they were super great to work with. They both have great personalities, are extremely hard workers, and great to have in your home. We would highly recommend A Five Star Heating and Cooling to anyone needing a new HVAC system or repairs needed to their HVAC system. read more

Mark to the rescue! I called Mark this morning and he immediately was ready to go see my unit. He went and serviced my AC unit and its running amazing !! I trust only Mark for my AC. He serviced my old house and now serviced my new house. read more

Staff was friendly on time, actually early and had to wait for me lol, very transparent, and everything they did and the quality was top-notch read more

Fast , knowledgeable. Competitive prices. If I had to call them again , I would. Five stars , they even came out the same day I called. Same hour. read more

Mark is a magician! My furnace is old, and he had to order a motherboard and re-wire it for my unit. He spent tons of time troubleshooting it and getting me back up and running for next to nothing. He absolutely went above and beyond and helped me and my family get heat again. The price was also phenomenal. I recommend calling him first! Thank you Mark! read more

Mark was able to fix our AC unit last night which needed some serious help. He came over the same day I called, and he had all the parts and supplies needed to get the job done. My hub and I were very relieved to have received such prompt and thorough service, especially since it reached near triple digits yesterday! AC is now running great, and the price seemed reasonable. We will def call Mark again for any future HVAC needs!! read more

I hired a licensed HVAC guy to install a new pump, thermostat and AC compressor; it never worked. Said HVAC contractor made several trips/attempts to remedy the problem, but he was not able to get his 'new' system to run. Eventually, he just let my problem "slip between the cracks". It was over a year and he never tried to contact to make arrangements to fix it. I heard about Mark from a friend and scheduled an appointment. Mark and JC were on time, courteous and were able to quickly diagnose the problem. In about 90 minutes - 2 hours Mark fixed my "new" system and it has been running great ever since and at a very reasonable price! Great company --- Five Stars are not enough! read more

Mark & his co-worker came right away when my AC went out in 113 degree weather. They diagnosed the issue within seconds & fixed it in less than an hour! I highly recommend this company to anyone! Great service, very friendly, fast, efficient, & honest!! I will definitely refer anyone I can to them! You guys are awesome! Thanks again! :-) read more

For all of your heating & cooling needs A Five Star Heating and Cooling is the only company to call! I called in an emergency, they took my call right away & arrived in less than an hour. They were professional, knowledgeable & got the job done immediately! I was also pleasantly surprised at their reasonable prices. Can't give them a high enough review!! I'll be call them for any future needs!! read more

We needed a new HVAC. Big company came out and advised we would need new ducts also. We were told $30k and that was after about $8k in discounts. Neighbor told us about Mark and A Five Star. First, Mark answered his phone while on vacation and scheduled an appointment. He gave us an estimate for the HVAC and said to wait on the ducts for after it was installed as they had to run a test before inspection. It passed the test and we did not need new ducts, saved us about $6k based on the big company's estimate. By the way, he saved us a bundle overall! Mark and Robert showed up on time and was aware that one of us worked from home right were they were working and were considerate of that. We recommend Mark and don't let the big companies scare you into their list of promises. Thanks Mark and Robert! read more

I had been without heating for 5 years, which isn't a big deal in most of California. But when the AC went out, I needed someone dependable and fast. Others had wanted to replace the entire system when only a single part was required so I was reluctant to to have some one service the unit. I was referred to Mark who was fast, and incredibly open in the work he was doing. I was going to leave him and not bother with small talk, but he wanted to show me exactly what the issues were. That kind of transparency is rare. Within just a couple of hours, he had the entire HVAC system functioning properly again. The winter of 2023/24 may be chilly, but the warm heart of Jack will keep us comfortable for a long time! Dependable, honest, works with integrity. I HIGHLY recommend this company! read more

Mark came out and rerouted some ducting in my attic. It turns out when my home was built, the manufacturer used inferior small diameter ducting, split the ducting to different rooms manifesting the poor air flow problems. Everyone in my household will rest comfortably during the summers and winters. I highly recommend Mark and his company as they are very knowledgeable, professional, respectful, courteous and have fair prices. read more

A Five Star Heating & Cooling - Heating & Air Conditioning/HVAC Near Me - North Highlands, California

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Mark is a very honest technician. I had my HVAC go out and would not turn on. Burnt wires and replaced 2 parts with 1 booster. (like a capacitor). He could have tried to sell me a new A/C unit because it was 20 years old and is noisy when on. He suggested to keep it til it dies. Saving me about $10k. I paid $315 for his labor and parts. Highly recommended, honest and a great person. You won't be disappointed on his work and pricing. read more

Shout out to Mark Sanders with Five Star Heating and Air! We're new home buyers and it felt so good to meet a HONEST man in the business over 25years. He went the extra mile for us and I'm so happy with the information and help he gave. If you need anything HVAC give him a call 916-716-8942 read more

A Five Star Heating & Cooling - Heating & Air Conditioning/HVAC Near Me - North Highlands, California

We had Mark Sanders from A Five Star Heating & Air come to our home and give an estimate. He stated the job would take approximately two hours and gave us an estimate. I contacted two other companies for estimates. One never submitted a bid and the other was three + the estimate cost of Mark's. I contacted Mark and asked him when he could start? I was pleasantly surprised when he said the next day. He and his helper, Ray, showed up at the appointed time and completed the work in the time he estimated. They were neat and cleaned up after themselves. The only thing they needed was a special blade to cut the ceiling access for the A/C vent, which I happened to have. James Dieli, El Dorado Hills, CA 95762 read more

I recently hired Mark Sanders the owner of Five Star Heating & Cooling company to fix an air conditioning unit at my residence in Elk Grove, Mark had previously put in a new unit at a home that I owned in Sacramento in 2018, and he did a great job. Mark did another great job in fixing my current unit in Elk Grove. Mark is one of the few people in this industry that will not try and sell you a new unit, if your old unit can be repaired. He has always been honest with me, and he is the ONLY person I trust in the heating and air conditioning industry. Larry Carli 2024 read more

The summers of Sacramento means ONE thing ... heat. Of course our AC goes out. We had previously used Five Star before for a repair job, so we called and Mark responded back immediately and was out the next morning. He assessed the situation and gave us options. We opted to replace our 21 year old AC unit. Mark and Brandon were back the next day, installed the new unit and we were back in the cool! Great service, Great attitude, Very professional HIGHLY RECOMMEND!! read more

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My ac stopped working and a friend recommended A Five Star Heating and Cooling for the repair. Mark was very nice and knowledgeable. He figured out my problem and I now have my unit fixed just in time for summer. He was able to come out quickly, which I appreciated. I would recommend his company for AC and heating repair. read more

Our air conditioner stopped working yesterday, causing a slight panic as we are facing poor air quality due to all the fires raging around us and can't open the windows. Mark and his assistant, Terrance, showed up earlier than they had scheduled and had our unit cooling the house again by lunch. We really appreciate Mark's professionalism, skill, and demeanor. It was such a pleasant experience to do business with both of them. They even checked the furnace so we are ready for winter. read more

Great customer service and efficient work! Fixed the issue with our AC within 1 day. Will recommend and keep them in mind for next time. Thank you! read more

Mark was honest, smart and a good man. He diagnosed the problem and fixed it and the price was just right because of him my furnace is working for the winter. Thank you. read more

Mark helped me diagnose the problems quickly and got me a quick appointment in time for my party and had all the parts in his van! I definitely recommend him for anyone with heater issues. read more

I had my AC unit stop working in the middle of the night during the hottest week in the month. I have a month old and toddler so having a hot house wasn't acceptable. Found this company on Angie's list, Mark the owner reached out right away and came over promptly the next morning. Was very easy to talk to and walked me through what the issue was and what he recommended replacing and why. He proceeded to show me what to look for in the future with my AC unit and showed me how to properly clean the unit. Not only was his work exceptional but he also had very reasonable pricing and didn't take advantage of a bad situation. I will from now on be coming to this company for future needs. Thanks Mark. read more

I used this company today and he was so professional , went out in one day ! he diagnosed the problem with my air conditioner and fixed it for very reasonable price ! i would highly recommend this company !!! read more

Our air conditioner went out late at night. We messaged Mark and he got right back to us. At 11:30 pm. He was here to fix it at 8 am the next morning. He checked everything to make sure there was nothing he overlooked. Price was right too. If your looking for someone who knows what he's doing and is reliable and quick call Mark. read more

Since Five Star didn't care for the truth and had my original, last year, 1 star rating removed. I will state it yet another way and still with truth. As a customer I anticipated a certain level of professionalism, urinating in a shared public garden I find offensive and unprofessional when facilities are available. Withholding truth about equipment when addressed also lacks professionalism. Crude sexually offensive remarks I also deem as unprofessional and as harassment. You are over priced and lack professionalism. read more

Last summer Mark came to fix my a/c twice and didn't charge me the 2nd time. IWe felt the compressor was about done so I called him for an estimate on replacing it now. After discussing the situation and the fact that the unit isn't very old he suggested replacing the compressor, fan motor and gave me a very reasonable price. He completed the work that day. Mark is always very quick to respond to your needs. read more

How does Fast, Friendly, Fair, and eFFicient sound? My neighbors got me scared about the efficiency and longevity of my HVAC system. I reached out to Mark at A Five Star. He returned the call and we made an appointment the next morning. He checked the essentials, cleaned sensors, replaced a bad capacitor and was out the door in 45 minutes. If you are concerned about your HVAC system, give Mark a call. read more

So my AC wasn't working and we were in the middle of a heat wave. I thought I was just going to have to suffer for days to get it fixed. But when I called Marc he fit me right in even though he was busy. He showed up with an assistant and they replaced my fan and capacitor in under an hour. Thanks to them I won't have to suffer through the heatwave with no AC. If you are looking for fast, friendly reliable AC service at a fair price don't hesitate to call Marc! read more

Mark helped me troubleshoot a leak with our AC which inevitably was the evaporator coil. He was great to work with and very honest and practical. He explained and walked me through everything he was doing and I appreciated that. read more

My tenants AC broke and she was worried because of the coming heatwave! My property manager recommended Mark. He told me that Mark is extremely reliable,fast and services all the properties he managed. Mark came over to inspect the unit and quickly diagnosed the problem. He quickly repaired the unit and no problems with the ac since ! My tenant is a happy camper ! Mark will be my AC guy from now on. I wanted to post this review to give this guy a shoutout for the quick turnaround and quality service ! read more

Can't say enough good things! In the middle of a heat wave Mark returned my call within hours. My air conditioner kept turning off and on every couple of minutes and was not cooling the house. They came out and within half an hour my system was working perfectly. Even in 110 degree heat, their service was exceptional. read more