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    Energy Experts Heating And Air

    4.4 (93 reviews)
    Closed 8:00 am - 5:00 pm
    Updated 2 months ago

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    Heather D.

    This company got dispatched to us from our home warranty. First strange thing - they didn't even contact us to schedule an appointment. I just got an email saying when our appointment was scheduled. I couldn't do that day so contacted them and the soonest they could come was the next week. Weird that they didn't try to contact us to schedule, but whatever not a big deal. The day of the appointment comes, I got 2 missed calls and a text saying the guy was on his way and would be there in 30 minutes. I responded about 20ish minutes later asking him to call my husband number instead of knocking because our daughter was asleep. Then he says because I didn't confirm he moved on to his next appointment. Our apologies but you'll have to contact the company to reschedule. When nobody mentioned to me at any point that I would have to confirm in order for them to not cancel our appointment. I'm a small business owner and took the day off to be there. We have a 1 year old child and our heater has been broken for over a week. All I needed was proper communication so I knew to confirm when all he said was he is on his way, so I didn't think I needed to say anything. I tried to explain this to them and they apologized, but didn't seem to truly care/understand why I was frustrated (not saying they didn't care, just my opinion). We are in wheatland so I completely understand it's a far drive and they don't want to not get paid if I wasn't home. They offered an appointment for the next day which I couldn't do because of work. And they were booked out for the days after that. I kept asking for someone to make it out today (day of scheduled appointment) and they couldn't do it. Not their fault they are booked, but I just hoped that since they canceled on us that maybe someone could come out at the end of the day. Just a note to anyone out there scheduling - make sure you are by your phone constantly during your appointment time frame so that when they text/call you saying they're on their way - let them know you are home even if they don't ask for confirmation if you don't want them to cancel your appointment. UPDATE: now they are threatening their attorney for leaving this review. I was trying to be as nice as possible but now I feel like that was a slap in the face instead of genuinely apologizing and not blaming me because I didn't confirm the appointment - so I changed from 2 stars to 1 star. I highly recommend just taking some business education classes and learning more on communication within your business. That's my main point of feedback. Plus how you respond to people and negative reviews says a lot about a business. Not going straight to threatening with a lawyer when I didn't do anything but share my experience. As a business owner, I HATE leaving reviews like this. But it's also so important for people to learn how to handle situations.

    Technician trying to blame us for their lack of communication
    Ace P.

    (Update after posting Review for Threat call & txt) This company just called to threaten me. Then sent me a follow up text message saying the same thing. This person is super unprofessional and I will be reaching out to our home warranty, BBB, and News Media. We attached the txt messages that we attached to clearly show we are not changing anything that was said. If this person knew how to read they would clearly see that my wife never said she was sleeping. She said our baby was sleeping. Read other clients reviews who were assigned to this company by their home warranty company. ---------- (Original Review) First strange thing - they didn't even contact us to schedule an appointment. My wife just got an email saying when our appointment was scheduled. We couldn't do that day so she contacted them and the soonest they could would be able to come out was the following week. Weird that they didn't try to contact us to schedule and see what availability they had worked with us. When we scheduled the appointment that was us confirming the date and time frame. The day of the appointment comes, my wife gets 2 missed calls and a text saying that the technician was on his way and would be arriving in 30 minutes. My wife responded about 20ish minutes later asking him to call my cell instead my of knocking because our daughter (baby) was asleep. The technician then replies that he is not coming because I didn't confirm so he moved on to his next appointment. His apologies but we will have to contact the company to reschedule. Never once he mentioned in the txt to reply to confirm before arrival. They never called Friday or yesterday to confirm for todays appointment. There is an extreme lack on communication with this office. The technician mentions that they are not trying to come to our area and have a no show. In the end the no show was them. They canceled our appointment and mentioned they cannot get anyone out until tomorrow. We are not available tomorrow as my wife took work off today for this appointment. I was going to be able to be here to see the technician and help for a few minutes before I had to head to work. My wife is a small business owner and took the day off to be here. This company is leaving us in this cold temperature without a heater again. We have a baby this is unacceptable. Our heater has been broken for over a week. All we needed was proper communication so we knew to confirm when all he said was he is on his way, so she didn't think she needed to say respond at it was sharing an ETA. She tried to explain this to technician and the technician apologized (sorry not sorry type of apology) and mentioned nothing they can do about it and to call their office. I called their office and no call back. But they responded quickly to my wife's text to that number. This company truly doesn't care and their professionalism showed by how they handle the entire interaction. If they're so concerned on waisting their time to come to appointments where no one is home. Do better confirming appointments the day before and let the customer/client know this when scheduling their appointment. If the customer/client knew beforehand then that would be on them but lack of communication is lack on your company. When they mentioned they went to their next appointment, that means they can come back to us to do the job. They just clearly don't want to. Just a note to anyone out there who gets this company by their home warranty or contacts this company. If you have an appointment with this company, on the day of the appointment make sure to have the ringer/phone with you so that you can respond to their eta txt/call as they wanting confirmation before coming that you're home. If they don't get a response from you, they will cancel it and have you reschedule with their office. Even if they don't ask for confirmation through txt just give a response saying ok or see you soon. I lost trust in this company with their lack of empathy and professionalism. I will be calling my Home Warranty to send another company out instead of them. Best of luck!

    Our air conditioner/heat pump unit broke down during one of many heat waves in Sacramento; immediately upon calling, Katie was very pleasant and was able to accommodate an appointment right before the 4th of July Holiday! Brian was very knowledgeable and his experience working with a Home Warranty company was very much appreciated. We did hit a few snags along the road but after 41 days, we had our brand-new heat pump installed and it's working wonderful! Thank you Brian and Thomas for the very professional installation, we couldn't be happier!

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    Page 1 of 3

    Ask the Community - Energy Experts Heating And Air

    Review Highlights - Energy Experts Heating And Air

    Brian was very knowledgeable and his experience working with a Home Warranty company was very much appreciated.

    Mentioned in 41 reviews

    Read more highlights

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    American Energy Home Pros

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    Highly recommend American Home Energy. Kudos to technicians Craig and Carter. I want to thank…read morethem both for their excellent support, technical knowledge and friendliness. Their expertise, patience and positive attitude made a real difference. They took the time to explain issues found with my a/c unit and carefully explained options for repair or replacement of the unit.

    Note: I've posted this same review on Google Reviews…read more American Energy was one of three companies who priced my project. I met with the owner Mathew McGuire, who I found to be friendly, sincere, and someone who is vested in his business, his people, and working to ensure that he wins life-long customers with every job. I had done a lot of research with AI, so I knew my options well (that research was very helpful and I'd highly recommend doing it in advance of having people out to give you pricing). I had no intention of beating up each of the companies, I simply asked for their best pricing and options. I used AI to carefully review each bid in detail, including the proposed equipment and how appropriate it was for our home. All companies gave solid bids, but there was a very large spread between the highest and lowest. That usually concerns me, but all my research about American Energy indicated that they were a solid, competitive company. It was a big investment, but I ended up converting to an electric heat pump and also getting all our ducting replaced. We have a 2750 sf single-story home with 17 vents, so the new ducting was nearly as much as the system itself. That said, the ducting has made so much difference in terms of balancing the temperature throughout the house, which was a real probelm with the old system. The new system is extremely quiet and maintains a consistent temp throughout the day--and we've had some extremely hot days since it's been installed. American Energy's installers were all very friendly and professional, and did a great jobs with prep and clean-up each day they were here (the initial install took two days). There were a couple minor issues after the install was complete which required two follow-up appointments. One was a equipment issue that required Carrier to provide a replacement part, but Carrier was responsive and quickly provided it. For the additional follow-up appointments, their scheduling person as professional, courteous, and accommodating. In fact, she went out of her way over a weekend to re-schedule an appointment that was supposed to happen on a Monday morning. To me the company has to be a good one to A.) get that kind of diligence out of employees, and B.) to keep those kind of employees. In the end, I'm extremely happy with the system and will gladly subscribe for their annual maintenance contract.

    Spoor's Heating & Air Conditioning

    Spoor's Heating & Air Conditioning

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    We honestly could not be happier with our experience. We had Spoor's replace almost all of our HVAC…read more(AC condenser, furnace, some ductwork, HVAC lines and electrical, and attic insulation). From start to finish, Garrett and his team was professional, fairly priced, and clearly cared about the quality of their work. What stood out most was their commitment to making sure everything was done right. Garrett even had this cool tool that analyzed what size unit we would need based on the size of the house, orientation of the sun, ups and downs in the weather during the day, and the temperature we like to keep our home set at. I've never seen anything like it. Any time we had questions or concerns, they were responsive, patient, and willing to help. Even when there was a small project miscommunication along the way, they completely stood by their work and made sure everything was corrected and handled properly without hesitation. That level of customer service and integrity is hard to find these days. The quality of the installation and follow-up support exceeded our expectations. You can tell they genuinely care about their customers and take pride in their work. If we could give them 10 stars, we absolutely would. We'll definitely be recommending them to friends, family, and anyone else looking for HVAC work!

    My water heater and furnace were both giving up the ghost about the same time, and Spoors replaced…read moreboth. I am extremely pleased with the work they did. They put up with my ignorance, answered my questions, did a really neat and tidy job, and cleaned everything up. I could not be happier. I had earlier asked some other outfit and got unhelpful answers wanting more money. The difference is like night and day. Go Spoors!

    Kendrick Heating & Air

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    4.7
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    I don't often leave reviews, so when I do it's because I'm super impressed with the service. I live…read morein the East Bay and was trying to find a company that deals with Fujitsu AC issues still under the manufacturers warranty. Chat GPT recommended Kendrick as the number 1 company. When I phoned them they mentioned they don't come down as far as the East Bay, but told me they would find out who did service the Bay Area from the manufacturers rep who was on leave at the time. True to their word they phoned me a week later with the information. I'm impressed that they took the time to phone me (thankyou Wade for your call) and made the effort to find the information I needed, when they had nothing to gain. This is service at its best, and I'll make sure I'll always recommend them to friends who live in their area.

    Estimate requested for our 3100 sqft home in Auburn... our 14 year old HVAC needed to be replaced…read morealong with updates to our ductwork. Jordan Kendrick from Kendrick Heating and Air, Inc. came out and provided thorough inspections with exceptional explanation of the physics and mechanics of our inefficient unit vs different types of HVAC units along with efficiency and quality information. He was not pushy. His pricing more reasonable than other HVAC contractors interviewed. We hired him, and he and his crew replaced our HVAC and modified our ductwork without issue. All were professional, courteous, and fine workmanship. We really appreciated Jordan's care and attention to detail, honesty, and professionalism. We highly recommend Kendrick Heating and air, Inc. for down to earth non corporate influenced care.

    Maki Heating & Air Conditioning

    Maki Heating & Air Conditioning

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    My A/C quit working the other night. I called Maki, and Jessica scheduled a next day appointment…read morefor a technician to come out to troubleshoot. I was surprised of how quickly they were available to diagnose and fix my A/C. Especially during the peak hot summer days when A/C repair companies are busy. The technician, Abraham, showed up on-time, introduce himself, listened to me and then explained what he was going to do. I wasn't watching him, because no one likes to be "watched". However, it was very apparent he was knowledgeable and meticulous with his work. He checked both of my A/C units, diagnosed the problem and explained why and what he was going to repair. When Abraham finished, he explained everything he did, in great detail, and the price was cheap! It's no wonder why Maki Heating and Air Conditioning gets such high ratings. You've made me a customer for life. Thank you!!

    After buying a home with no HVAC system, I had multiple companies come out for estimates. Maki…read morestood out immediately as the most knowledgeable and thorough. Although their price was slightly higher, I trusted they would do the job right--and they absolutely did. Even when unexpected issues came up that weren't really their responsibility, they stepped in, handled everything professionally, and didn't charge extra. They even worked with another electrical company to make sure everything was done correctly. I'm very glad I chose Maki and would highly recommend them.

    Rocklin Heating & Air

    Rocklin Heating & Air

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    Two word review: Honest, Responsive…read more This is my THIRD consecutive 5-star review for Rocklin Heating & Air. In the last 10 or so years in the area I've called RHA, one other place because they could get me to faster - had a bad experience, waited for RHA had an amazing experience, and decided they're going to be my ride-or-die for HVAC. I called them at 7am and by 11:30am their tech had fixed and tested everything and off to help someone else. Yesterday was the start of a heat wave and ... our AC unit quit on us. I called RHA as soon as they opened this morning at 7am, asked for Joe in particular, and they gave me a window between 10am and 12pm. Joe texted ahead of time at 10:30, diagnosed the blown capacitor, swapped it out, cleaned things up a bit, tested the coolant, answered a bunch of questions, and was on his way in just under an hour. The diagnostic was $129 and the capacitor was $186 today. By a complete and total coincidence, I had been running some experiments with home temperature sensors for the last week. You can literally see on these pictures exactly when the AC unit stopped working - and when RHA saved our bacon. The "other" place I called years ago only had a $79 diagnostic charge, but wanted to rip out and replace the entire HVAC system - and claimed we were taking our lives in our own hands by not getting it fixed with him immediately. Joe and RHA took care of everything for the diagnostic. Yeah, you can probably find someplace to charge you less for the diagnostic or maybe less for the part, but when your house is boiling hot / freezing cold, you want to be able to call on someone you can trust to help you out - and not take you for a ride.

    I called Rocklin Heating & Air yesterday because our unit wasn't running properly and we have some…read morehot days ahead of us!! They were able to get someone scheduled immediately for the next day! So, earlier this morning, our technician (Frank) called with a heads up for his arrival and showed up right on time. He was very polite and got to work right away. Turned out to be a bad capacitor. Frank had everything we needed in his truck and was able to swap it out in no time. Now our A/C is working great again!! Thank you so much! Glad I found you guys on Yelp!

    Good Guys Heating & Cooling

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    Our AC decided to call it quits a few days ago. It isn't a super old unit, so we assumed it…read morewouldn't be a big deal to repair. We called a few places that we had used in the past, but they couldn't come out for several days. A friend of mine recommended Good Guys, so we reached out to them. Thankfully, they were able to come out the next day! Jason was our service technician. He was prompt and polite. He quickly found the problem and got to work making the necessary repairs. He was knowledgeable and explained everything to us. Within an hour our unit was up and running again! We will definitely be using Good Guys whenever we need any heating and air repairs.

    TL;DR: They're amazing and you should use them!…read more This was our second time using Good Guys and both times have been amazing! We called yesterday morning when we noticed our AC was not kicking on and they were able to get a tech out today! Butch arrived on time and was friendly as could be. He wasted no time jumping in and trying to diagnose the problem. He went through everything he could think of, figured it out, and advised us of best solutions. We never felt pressured or unsure of the decisions we were making. He also pointed out things to keep an eye on, as they appeared to be going bad or outdated, but again, never once did he push for us to buy or do anything now. He was also honest with us about replacing the unit altogether (yes, you're thinking he wants us to spend the money and they make it), but the unit is 32 years old with a life expectancy of 20, soo he's not wrong. Beyond suggesting a new unit he priced out different components that we could replace, as we wanted to, in order to squeeze as much life out as we could. We were already considering replacing, so he helped us set up a no obligation consultation later this week. And honestly, if not for the service and respect we've been shown, we'd consider shopping around more, but this family owned company has earned our business and trust for years to come! If you need service or repairs, do not hesitate to reach out and use Good Guys, because they truly are: Good Guys!

    Energy Experts Heating And Air - hvac - Updated August 2026

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