My now fiancé (proposed over the weekend) brought me to the treehouses for a surprise weekend. We…read morearrived around 5:30pm (check in was at 4:00pm) and getting into our treehouse was very easy as they use keyless entry. The treehouses are very cute and are just like the pictures. A few things to know before you go, bring your own firewood. Firewood was $15 per bundle and burned super fast. You will need to go down to the welcome center to get it. The welcome center is listed as open 7 days a week from 9-5 which unfortunately was not the case. It was already closed when we arrived on Saturday as it was after 5pm, was not open Sunday, and was not open when we attempted to go in before checking out on Monday around 10am. We had attempted to go to the welcome center to get an extra wine glass as our treehouse only had one. After texting the number that sent the codes, we were able to get a new glass awhile later in the day. The treehouse was very clean and put together aside for two stains on the pillows in the main bedroom and the wine cork screw missing the screw piece. There are 3 community hot tubs which we did not use but appeared clean and well maintained (maintenance was cleaning the area Sunday morning). Overall, the treehouses offer an excellent and unique experience. We would visit again. My only wish it that firewood was included and communication was easier considering the high cost of the stay.

We stayed at Treehouse Grove during the week for a last-minute two-night trip and were able to get…read morea pretty good rate at $100 per night. However, the $145 cleaning fee for just two nights felt a bit steep. That said, we loved the experience so much that we ended up adding a third night! The cedar treehouse was cozy and charming, with a peaceful setting that really made the trip worthwhile. One thing to note--the driveway was very steep, so just be prepared for that when you arrive. The charcoal grill wasn't very conveniently located in relation to the cedar treehouse, but they did provide just enough charcoal and lighter fluid, which was helpful. A few downsides: they only provided one small bottle of shampoo and conditioner, which was frustrating since we left ours at home expecting the amenities to be fully stocked. The water was also quite cloudy, which might be an issue for some guests. We only received two trash bags, so we had to improvise with Walmart bags toward the end of our stay. Firewood is $15 on-site, but we opted to grab some at Walmart for $8 instead. On a positive note, they offered a military discount, which we really appreciated. Despite the few minor inconveniences, we thoroughly enjoyed our stay and would definitely consider coming back--just with our own toiletries and a few extra supplies next time.

This review is regarding Treehouse Grove at Norton Creek. My friends and I were excited to get away…read morefrom all of the craziness of 2020 and stay in a treehouse in Gatlinburg in early June. We were initially super impressed with the facility and the amenities, however our opinion quickly changed. The air conditioning in our treehouse, The Hemlock, did not work properly all four nights we were there. A small effort was made to correct the problem but ultimately we were miserably hot every night while sleeping. We were told that they've had many complaints about non-functioning AC. The icing on the cake though is that after checkout, we found out that our FIVE HUNDRED DOLLAR security deposit had been kept for "using the countertop as a curing board." We noticed scratches in the countertop on the first night there but didn't think to report them, as no walk thru for damages was required upon checking in. WE DID NOT DAMAGE THE COUNTERTOP! It has been extremely difficult working with the property manager, Bill, and Ayres Vacation Rentals. Be warned--do not expect to be able to speak to Bill or the Ayres developers and resolve any issues! They do not return emails or phone calls. EXTREMELY disappointed with the customer service and headaches of what should have been a relaxing vacation.

We paid to come up and then after $150 for our family realized that the sky walk was closed. Many…read morebridges and things were also closed. I was disappointed we weren't informed of this before purchasing. Our dinner at Clifftop restaurant was sub-par. I'm leaving this review at 4 stars since I know many people rave about the sky walk (we weren't able to see this so I'm unsure) and the kids play area was super fun. My kids could have played for hours. It's multiple levels and really large. I felt that staff could have been more present in the children's area though. They were just hanging out and talking and not helping to keep the slide area safe. While we were there a parent lost her child and no staff was present anywhere. That was discouraging. It's beautiful here. So many beautiful views. Entertainment, and lots of nice places to sit and relax. We even had a chance to see a black bear.

Cool place. 50% of it isn't open this spring... no ski lift. No zip lining. Sky trek is half…read moreclosed. LOTS of stairs. Seriously LOTS. If mobility is limited, keep this in mind. Cool play areas for kids. Several dining options. Gem mining. Mountain coasters. Mountain coasters line is usually 20min longer than they say it is. Waiter will charge you $4 unexpectedly for a to-go cup for your drink. Feels like the kind of place where you end up being nickel and dimed. Wanted to love it but it's just ok.

Cool experience. My son liked it. Paid for the special ticket but no one checked it. Quite a bit of…read moredownhill and uphill walking. Music and lights were neat. No bathrooms once you get started. Neat experience but not sure it was worth the cost considering the ski lift isn't operational and you have to hassle with the truck ride up and down.

Stunning attraction with changing laser and lighting features. Tranquil walk, with many different…read moretwists and turns, and a superb score, well worth doing. And it's also a changing attraction with the seasons, winter, no leaves on the trees, gives an almost etherial feel and then w/ summer's lush leaves and greenery another totally different experience.

This place is actually tons of fun to visit. It's exactly like the pictures you probably see on…read moreInstagram. I've stayed here a few times and each cabin is unique and different. This makes for the perfect mountain getaway. It's about a mile away from pigeon forge and a few miles from Gatlinburg but still so close to all the entertainment. Great relaxing spot to sit in a beautiful cabin that looks out toward the Smokey Mountains.

We stayed in a cabin named Mountain Dreams managed by Wyndham. The property it's beautiful, but…read moreunfortunately Wyndham is doing a horrible job. Jessica, the customer Service Rep was kind of rude and the cabin was dirty. We found hairs on the beds, the pillows had yellow stains from other guests fluids, the furniture was dusty. We had to buy new pillows at Walmart. Also we found dirty dishes in the cabinets. If you are determined on having a good time despise of this horrible inconvenience, I highly recommend you to bring your own pillows and disposables plates and cups. I'm attaching pics and videos

My wife and I recently stayed at Parkside for a three day weekend culminating in an on-location…read morewedding event. The facility itself was exactly what we expected it to be - a rustic lodge overlooking some beautiful mountain views. The wedding definitely turned out to be memorable, and that is the important thing! The only "challenge" with this venue is the next-door neighbors, who clearly have issues living in proximity to a commercial resort. This was made evident by the posted signs viewable from the rear balconies whereby the neighbors indicated something about the need for guests to keep noise down and be respectful because people live here, etc. Well ... these same neighbors were plainly resentful of the fact that normal party music was played at the wedding reception (music that properly ended at 10:30 pm) and were intent on underscoring the point by BLARING loud outdoor radio music until 2:30 AM and then starting up again at 5:30 AM so as to disturb the guests' ability to sleep. Needless to say, my wife and I were happy to leave this establishment bright and early the next morning. I get it, and it should come to no one's surprise, there are a few "Hatfield and McCoy"-types up in 'dem 'der hills. However, I do believe the resort has some obligation to deal with this problem in a meaningful way, for the benefit of all prospective guests.

This resort is truly amazing with many amenities that suit people of all ages The custom…read moredesigned cabins are gorgeous. Everything is here for one to enjoy weather for a few days, a weekend or a week The staff at Parkside are knowledgeable and so kind and professional especially to Brandy This resort is close to Gatlinburg and pigeon Forge and just a short ride to Cades Cove. One can even see bears in this resort It's so lovely. The views from the cabin are stunning. The sunsets are gorgeous. Highly recommend this Parkside Resorts .

This place is not even worth one star, but the view was fantastic and honestly that is being…read moregenerous. God's creation should always receive 5+ stars, but places like this really ruin the experience. We rented Wet N' Wild mainly for the indoor pool and sauna. What a huge disappointment. The decorations were cute but for the love of Pete it looks like they have not dusted in years. If you are not going to clean, then do not have so many decorations. The dishes were dirty/dusty that we washed things before we even used them. Even though there are signs saying to keep the place nice, respect the visitors after you. What about us? I guess we did not matter. The hot tub was cold, the sauna had dead bugs, mold was on the wall in the indoor pool area. The privacy wall was broken by the hot tub, the railing on the deck on both levels is separating as well as a very loose railing going down the steps to the lower level. Safety issues you would think. On the first night we called and mentioned all these things and they came the next day and fixed the hot tub and dusted a picture that hung over the bed. (Eyeroll). We were gone for the day but when we returned it was 85 degrees in our cabin and the air stopped working and you cannot open the windows. So, I guess if we wanted a heated hot tub, we were not allowed to have air. We followed the directions to lower the temp only three degrees at a time, but nothing ever happened, so we called. She said that someone would call us and come fix the AC. We waited till about 1:00am. It was so hot it was worth staying up so we could sleep comfortably. No call no show. For the amount of money we paid for 2 nights with the $150 cleaning fee! What a Joke! I was never so glad to leave the next day. DO NOT RENT A CABIN HERE!

Our family just rented the Rushing Falls cabin for 4 days and loved it…read more Virtual Check-in was easy and very convenient. Once we entered the cabin we were presently surprised how clean the entire cabin was and impressed with how clean the bathrooms and kitchen were. Cabin was well equipped and we brought extra towels and cleaning supplies just in case but didn't need them. After being there for a day we got a follow up call from the rental agency checking to make sure all was good which was a nice touch. We very much enjoyed our stay and went in knowing this was a cabin in the woods and not our house which helped with our expectations. We would definitely stay here again.

Bug-Infested Rental House…read more Ayres rented us a house located at 1140 Lightning Bug Way called "Mountain House," outside Gatlinburg TN, from June 30 until July 7, 2022. When we arrived, everything looked fine. But by the next morning we started seeing hundreds of caterpillars creeping into the house from what appeared to be improperly sealed doors and windows. We vacuumed them up, thinking it might have been a one-time event. But the caterpillars kept coming by the thousands over the week we were there. We vacuumed them constantly, and they still kept coming and coming and coming. We complained to Ayres, first by using the form they sent for arriving renters. We received no response. We later began sending texts and making phone calls, also with no response or no return call. I finally sent a strongly worded text to the number we were given for issues after my grandnieces became frightened of all the bugs in the house. Ayres finally responded and said they would send someone immediately. The person they sent did nothing more than duct tape the edges of some, but not all, of the doors and windows and then left. This "remedy" did nothing to stop the bugs. So I complained yet again and sent several photographs showing the very large number of caterpillars inside the house. On our last full day of vacation, Ayres sent a pest control company that sprayed. This left hundreds of dead bugs inside the house. No one came to try to remove the carcasses. We never received an apology, much less an offer of any kind of refund. The purpose of this vacation trip was to reunite us with our nephew and his wife and our grandnieces after the pandemic. Instead of being a fun trip to the mountains, we were forced to live inside a bug-infested home with Ayres being at first unresponsive and then unwilling to take the full measure of steps to eliminate the insects infesting this home. In short, it was a nightmare for my grandnieces, whose parents decided to leave early rather than subject them to rooms full of bugs.

We rented the BETHLEHEM LODGE cabin 802 for 3 nights because it had an indoor pool. We had to have…read morea code to get in, the code that they gave us didn't work. We called the customer support on Friday when we arrived, they said that we are top priority. Friday came and went and they never got back to us so we called Saturday, they didn't send anyone out until 5pm on Saturday. He said that he fixed the pool door. Guess what , it still wouldn't work !! We called again and told them that we were still unable to get in the pool room. They didn't get anyone out there again until 7pm Sunday night which was our last night there. He had to end up breaking into the pool door to open it and he left it open because the keypad had a shortage. I called them for a refund and they only offered a gift card to come back. Also,it was ants in the movie room and bugs in the pool.

The reservation we had with Cabins for You was for 3 nights at the Mountain Dreams on 5/8 - 5/11…read more Upon arrival we were hit with one issue after another. To start, the door access code did not work as provided. I proceeded to call for support and after several minutes of on hold was able to talk with a representative. She was able to get us inside with a series of override codes. However, when we were inside there was a smoke detector going off. I still had the representative on the phone so she was able to contact a maintenance technician to come and assist. The maintenance man arrives, and after basic checks was told from his dispatch to call the Fire Department for further investigation. The fire department arrives and inspects the property for any gas or CO but concludes the issue lies with the detector being faulty. We were told this property could not be rented and we would need to move locations. At this point it was close to 11 PM and we have to unpack everything from the house and reload the vehicles while the alternative property is identified. The representative provided 2 options, of which we chose the Chestnut Mountain Lodge property. We were thankful for the option to be relocated in the middle of the night, however upon arrival to the alternative accommodation we were sadly presented with a far inferior property, of which we would never have rented or spent the time driving for this vacation, and left the property a day early due to the severe disappointment. It is hard to comprehend how the Chestnut Mountain Lodge is considered rentable for anything other than a college fraternity party, let alone a family vacation. The differences between these two properties, although similar in square footage, were so much that I feel significant compensation should be provided given the compounding issue since stepping foot on the first property. Discussions with a supervisor on 5/11 resulted in an offer for a $200 voucher for another stay at a Cabins for You property. This would only cause more costs for us to make another 5 hr trip, of which we have no intention to do. The next offer was a $300 Visa card, which in no way provides a way to replenish our bank account for the lost $1,800 for our initial reservation. The worst part of all of this is the runarounds and excuses why a refund cannot be given. In my experience in property management and customer services, Cabins for You needs a major overhaul in their management, and I will be sure to provide honest reviews and feedback on other platforms, allowing potential vacationers to be warned before booking a reservation with Cabins for You.

Service was a little slow. The French onion soup was burned. The steak was fine. They did take it…read moreoff the bill

Never have I look at the bill at the end of a meal and thought "This cant be my bill, we enjoyed it…read moresoo much vs this lower price than we expected". I immediately double checked, and it was mine. This is a nice smaller gem of a nice resturant, my drink "The Dylan" was an experience, flaming smoke chips i blew out, they put my glass over the smoke, then poured in the drink. My family was wondering how much that would cost, I didn't care it was good... found out at end it was just $15, if I knew I would have ordered alot more. Pork belly scallops were very good but the 2 scallops seemed like one cut on half but the sauce made up for it, and the pork was great. Lemon sorbet palette cleanser was so good people in my group asked for it for dessert as well Lobster bisque was one of the better ones I have had anywhere. Multiple people ordered filets with different finishing sauces, everyone liked theirs. I ordered the porterhouse and enjoyed every bite. Wish I lived closer, definitely worth the trip