Already added to Google, but wanted to add it here too…read more.. From the moment I scheduled my appointment to walking out the door after, I received exceptional care. They knew I was nervous because I hadn't been to the dentist in a while, and every single person I encountered was so kind and sweet. They explained everything in detail and also walked me through my treatment plan to where I could understand it. I have now been back several times and each time I am met with sincere kindness and willingness to ease my nervousness. They have been so helpful in getting my smile corrected and I am so thankful to have found them.

I've been a patient of Dr. Carr for over 10 years, and I can't recommend him and his staff highly…read moreenough! Dr. Carr's professionalism, up to date expertise, and top dental technology is what I appreciate most about my dentist and staff. The hygienist is equally exceptional, always thorough and gentle during cleanings while providing helpful tips for maintaining oral health. Equally the team creates a warm and welcoming environment that makes dental visits a breeze. If you're looking for a reliable and caring dentist, Dr. Carr is the one to see!

Sheree and the office staff here are exceptional. The efficiency is top notch. I've never been the…read morebiggest fan of going to the dentist for teeth cleanings, but Rachel is the best dental hygienist in the business. She makes the whole experience seamless and easy. Just like in school when that one teacher makes all the difference; same when your dental hygienist makes the whole process easy and keeps you coming back.

I have never felt so humiliated, dismissed, and disrespected in a healthcare setting…read more After a recent dental procedure, I experienced significant pain and attempted to contact the office for assistance. My calls were repeatedly disconnected, leaving me unable to get answers regarding a procedure that had been performed only days earlier. Because I was in pain and could not get a response over the phone, I went to the office in person seeking help. What happened next was shocking. Instead of addressing my concerns, I was met with a hostile and condescending attitude. Chelsea repeatedly spoke to me in a manner that I found dismissive and disrespectful. During the interaction, she laughed while I was attempting to explain my concerns and the pain I was experiencing, which only added to my frustration and distress. Rather than helping resolve the issue, I was threatened with police involvement. I witnessed staff discussing and initiating a call to law enforcement in front of me while I was there trying to get assistance regarding my dental treatment. As a patient who had been coming to this office for nearly two years, being treated this way was both shocking and deeply upsetting. The most disturbing part of the experience occurred when Dr. Nelson became involved. Instead of listening to my concerns about the procedure and the pain I was experiencing, he came out visibly angry and told me that I had approximately ten seconds to show him what was wrong or I would be escorted out. I was there seeking help for a treatment concern, yet I was treated as though I were a problem to be removed rather than a patient in need of care. I came to the office because I was in pain and felt I had exhausted every other avenue of communication. At no point did I expect to be laughed at, threatened with police involvement, or given an ultimatum while trying to discuss a dental issue. This experience left me feeling intimidated, unheard, and completely unsupported. Patients deserve professionalism, respect, and the opportunity to discuss concerns about their treatment without fear of being mocked, threatened, or dismissed. Based on my experience, I would strongly encourage anyone considering treatment here to carefully research all available options before making a decision. I regret the thousands of dollars I have spent at this embarrassment of a "clinic", and the fact that 95% of his work either had to be redone over 3 times now or has gotten worse than it initially was speaks volumes.

Came in for a checkup, and everyone was very nice and informative. Overall smooth process.read more

Good service and treatment for cleaning. Recommend highly to come for new patients as well as…read moreanyone looking for new dentist.

Dr Amy Okun was excellent in her service as I had a two teeth into one root canal which is repaired…read moreand moving forward on the appropriate attention to my issue. she has already consulting on which is best for my situation in full repair to area. I want to thank entire team which are very attentive to myself along with my wife.

Very rude individuals here. Customer service is non-existent, I reached out by phone, email and…read moredirect contact through their website to address my concerns with the owner(s). No response which is quite telling. Not only are they double the implant cost versus two other providers, but when I called to discuss I was met with pure nastiness for asking questions. I then cancel my appointment and I get a lecture from the individual answering the phones. I try to escalate to the proper people and mum is the word. It is too bad because they have a really great and compassionate male dentist. Just don't question anything.

We just moved to the Tempe area and I had an appointment for cleaning & x-rays. Saw Dr. Tanner &…read morethe dental hygienist Jessie. I was very pleased with the staff & timely appointment.

I have been going to Hatch Family Dentistry for about five years now. My husband has been going…read moresince he was a young boy. We live out in Queen Creek and make the drive out to McClintock and Elliott because of the wonderful care and fantastic staff at this office. The office is well kept, very clean and very organized. I see Dr. Konkel. he is very detailed in explaining processes and procedures and definitely takes time to ease my nerves. He always does impeccable work. He really is an amazing, knowledgeable, and caring doctor. I have nicknamed him "The King of Crowns". He has done two crowns for me, and they are absolutely perfect! Thank you once again to the entire team at Hatch Family Dentistry.

Good staff and cleaning experience. Terrible cavity experience. Over anthesized "for good measure"…read more 2 days ruined. Dr had a serious attitude problem - taking calls during the session. Complaining about why he has to work on a tooth so far back. Complaining about the anesthesia injection plunger not working when it's inside my gums. Halfway through drilling he says "oh I don't want to keep drilling if that's just food stuck on your teeth". Kinda trumatized doubt I'll go back.

This is a long story, we've been patients of this office over 40 years, on the third dentist. The…read morelast one who retired was wonderful. The new dentist and staff that came in, not so much. The dentist there now has been there for several years. I noticed when I first was there the assistants had to go to other rooms to get instruments they needed. Not a big problem, but a couple of months ago I was in and had a tooth that was infected. They sent me to a specialist which was fine until I was advised the insurance wouldn't cover the procedure because work had been done less than 2 years ago. I contacted South Mountain clinic and was told they would talk to the doctor and call me back. I never got a call so 2 weeks later I called. I was told by the manager they would refund the charge from their office for the work which was about half of what I had to pay the specialist because the insurance didn't cover it. They said the check was sent but we never got it. I called the office and was told they would check on it, no call so after some time I called and was told they weren't able to track it. I suggested the put a stop payment and reissue a new check. They had it sent to their office. I had to call to find out that they had the check, no call from the staff. The next incident happened when my wife was in for a checkup. On one of her tooth images, they saw what was described as a ball of fire. The dentist asked if it hurt and was told no so they decided it was an old build up under the crown. Four days later there was an infection and pain in that area. We are up north for the summer so on Monday my wife tried to see a dentist in Pinetop. She was told it wouldn't be until Wednesday, and they could not give any meds without seeing her first. The pain got more intense, so she called South Mountain Dental Tuesday morning the get antibiotics and medication for pain since she had been there last Tuesday. She was told they would talk to the Doctor and let her know. After several hours there was no call, so my wife called and was told that the doctor said he could prescribe antibiotics but nothing for the pain. He saw her last week, knows the problem and could have prescribed something for pain for a day until she sees the dentist up here. When we are back in town we will be going to another dentist. The office is not dependable, and I question the dentist ability on his diagnosis. On the upside every hygienist I have seen were wonderful.

The staff at this dentist office are very friendly and the Dr is very knowledgeable of dentistry. I…read morewould highly recommend this dentist to anyone who lives in the area.

I had a broken tooth that was sharp and uncomfortable. Liz arranged to have me come in same day…read more Everyone was so friendly and professional. Dr Christensen and his associate worked together to fix my tooth quickly and now that it's been a couple days, I can see myself forgetting the tooth was ever broken. They did a great job. I am very happy with this tooth. It was a pleasant experience as well.

I had a wonderful experience at this orthodontist office. From the moment I walked in, the staff…read morewas welcoming, friendly, and professional. The office is clean, organized, and has a comfortable atmosphere that makes every visit enjoyable.

Great customer service great team great experience really recommend blacker orthodonticsread more

I honestly forgot I even published my original review until I got a notification that it was being…read morefeatured for this business, and I felt compelled to update it. I wish I had done more research before choosing this place because it has been nothing but a nightmare in hindsight. In the beginning, I had a lot of dental work done--weekly appointments that dragged on for months. Looking back, I always found it odd that I had a different dentist for every major procedure (tooth extractions, crowns, etc.), but I was naive and didn't question it. Fast forward just three years, and one of my crowns COMPLETELY broke off at the root, leaving nothing to salvage. Absolutely devastating. When I brought it up to them, they gaslit me, claiming that crowns and bridges "only last so many years." Excuse me... what?! That level of manipulation is insane. On top of it all, Stefanie at the front desk always had a snobby and rude attitude, which made every visit unpleasant. The only redeeming quality of this place was the sweetest dental hygienist, who honestly WAS THE ONLY REASON I came back for a cleaning after all of this. I still miss her, but it wasn't enough to keep me loyal after the damage they caused. This place nearly ruined my teeth. I'm so lucky I found Tempe Dental Care, who has been incredible in fixing their mistakes. STAY AWAY from this office, it's not worth the risk!

Beware of Eicon dental y'all! This is my review of what happened. They are crooked! Go 1 star them…read morefor me :) I already filed a complaint w Cigna, who called them while I waited on the line. They told Cigna the office manager was out sick, and to call back in a few days, but then she called me 10 minutes later to bitch me out and tell me I'm not getting a refund. 2023 they overcharged me $240 and refused to give me refund. Said I'd have a credit until my daughter came back for more services. NOV 2024 they refused to do my daughter's fillings until I paid $663. Got EOB from my insurance, I only owed $95. Called dental office, getting run around saying I have zero balance and can't refund me until the office manager is in. She is who I talked to and refused to provide services until I paid $663. Last year getting a credit from overcharged x-rays was absolutely ridiculous, they REFUSED to refund me, now over 600 they are trying to fraudulently keep.*** *** When we originally spoke and she collected the 663, she said it was because the insurance would not cover the 8 cavities (@80each) because those teeth had cavities filled before and they won't pay for 2-4 years on same tooth. I asked if the fillings fell out and she said no, they are new cavities on a different spot on the tooth and that's why she needed to collect in full, she'll submit to the insurance and refund if they pay them. I knew the insurance would pay them because we have only had Cigna dental since March 2023, and they were "new cavities " so I paid the 663 (cavities and fluoride). ** Now after getting my EOB I called for my refund, and she is falsely saying my daughter got a mouthguard molded, SHE DID NOT. I was told the money was for her cavities in case insurance wouldn't pay it. She claims she sent me the treatment plan, SHE DID NOT. when I was on the phone w her the first time she said emailed me twice with the quote which I never received and even told her on the phone I didn't get it, but needed to go back to work so I paid it. Somehow got the receipt emailed no problem. She never once said they were molding a mouthguard or doing anything to have us purchase one from them, but she did mention at the beginning of the call she needed to wear the one they gave her. And I told her, and so did my daughter, that she never got one from them. She did not say anything about the funds being collected for a mouthguard, it was strictly the 8 cavities and fluoride. I sent my daughter to CVS to buy one as soon as she left. My daughter said they did not do any moulding for one, the dentist never mentioned one and never stated that's what they were doing. He took an X-ray to "see the cavities on her back molars" After hours of fighting with them, the front office lady says she needs to investigate if the moulding was done and call me back. This also happened in 2023, they overcharged, tried to keep it, I fought and they would only give me a "credit" for her to use up. (Absolutely ONLY reason she still went there) * I seriously doubt she even had 8 to begin with, this is a fraudulent business and I strongly urge everyone to avoid * This is common practice for them, look at their other reviews!

I'm so glad I found this office. I had to have a redo for crown on a very difficult tooth. Dr. Ahn…read moredoes great work and explains things very well. The whole process was so much better than my previous dentist.

Great people, great quality of care. Impressed over the years. First dentist I've looked forward to…read moregoing back to