Tom is the man! He really is knowledgeable and is extremely skilled in his craft. Thank you for…read morefixing my dial flawlessly and he was gracious enough to clean my band as well. If I can give someone 10 stars, it would be Watch Doc! Thank you and see you again!!!

The best place to get your watch fixed, only for your battery, but for your bands, I highly…read morerecommend.

DOES NOT DO WATCH REPAIRS! The old man repairs rings & necklaces, but as for watches, he just…read morechanges the batteries out. So I go in, meet the owner, and he's one of those guys that asks you alot of questions, but then interrupts you when your trying to answer them. After the 3rd interruption, I just plain asked if he could repair my watch. He said that he "Farms it out." When I asked then why does your website say you repair watches? His reply, "Oh, that's just to get the customers to come in" and laughs. This place is really small in size with jewelry that looks likes it should be sold at a swap meet. I went a few blocks up the street & got my watch repaired for HALF the price he quoted me. P.S. Replying to the Female Owners response just now. You were NOT THERE, your just doing DAMAGE CONTROL now & as for all those things your business does - LOL. The place looks like the aftermath of a fraternity party. Im sure you'll have all your friends come on Yelp & hit the 5 Star button in an effort to make up for this BAD but HONEST REVIEW. Take care.

Quick service at a reasonable price! I had my wedding band and engagement ring cleaned and rhodium…read moreplated. The result was stunning!

I brought in a necklace for repair, and the gentleman who helped me was incredibly kind and…read morethoughtful. He repaired the chain on the spot, which meant a great deal to me since I wanted to wear the piece to an important family event. I also asked about resizing a watch, and his honest advice and careful observations helped me rethink the best approach. I truly appreciated the patience, professionalism, and care throughout the experience. I highly recommend Best Jewelry and Watch Repair.

I brought a few pieces of jewelry here for repairs and they did an excellent job. My chain was…read morerepaired beautifully and secure, my necklace was sautered so I would have an issue with the hoops opening up and a diamond was replaced on my cross. They did quality work with great prices and quick turnaround time. Highly recommend them!

I brought in **36.8 grams of 14K gold scrap** and was paid **$2,070** total…read more After getting home and recalculating everything, I realized the payout was extremely low compared to the estimated melt value at the time, which was around **$3,264**. That means approximately **36.6%** of the value was kept. For people who may not know: * A very fair/refiner-level buyer often keeps around **10% or less** * A decent local gold buyer usually keeps around **10-20%** * Keeping over **35%** is extremely high I do want to be fair and say this was partly my mistake because I should have slowed down and double-checked everything before agreeing. I had calculated my gold beforehand, but once the pieces started getting separated, weighed individually, and moved around during testing, I got confused and didn't stop to fully redo the math in the moment. It wasn't until I got home and sat down with the numbers that I realized how far off the payout actually was. At the same time, this is also why I personally would not return. An honest buyer who is trying to build trust and long-term customers usually does not let someone walk out with this large of a gap without at least explaining the percentages more clearly or offering something closer to a fair market payout. I'm posting this mainly as a warning for others: if you're selling gold, especially larger amounts of scrap gold, know the approximate melt value beforehand, take your time, and get multiple quotes before agreeing to anything.

Jack helped me set my earrings and made the experience so pleasant. He was forthcoming about the…read morepricing when I called for an estimate. Took less than 5 minutes for the consultation and the quality of the work is outstanding. Picked up my earrings within four days and his prices are very reasonable. Will happily refer anyone to get their services done here.

I was gifted an antique ring that had a loose stone. I brought it in and they cleaned and polished…read moreit and fixed the loose stone and they did it with great customer service. I'm so glad I now have a trusted place for all my jewelry needs.

This is why you can't trust reviews. My grandfather had a Sessions mantle clock that he probably…read morehad since the 1930s. He passed away in 1970. Flash forward to Thanksgiving 2024. My cousin had given this clock to my sister, and my sister knowing my interest in genealogy, gave the clock to me. It wasn't running right (some movement, but it would stop, also it chimed endlessly. I took it to a local jewelry store, where they had it for about six months before telling me they could not repair it. I realized I needed a special kind of clock repairman, so I did an internet search and found Hopkins Jewelers, in Burbank. This was early May, 2025. They had excellent reviews. I liked the shop. Very old school. Clocks lining the walls. Clocks to be repaired all over the floor. Sure, chaotic but definitely looked like a shop that could handle a nearly century old mantle clock. The owner said give him three months. At three months I called and he said he had looked at it but still trouble shooting. Here's the thing, having the clock, my grandfather's clock, was the important thing. Having it work like "clockwork" would be a bonus but not if I risked this place going out of business. So after another three months I decided to go in and if he hadn't fixed it I would thank him for his time, pay him for whatever analysis he had done, and retrieve my clock. Well bottom line, he basically did not want to return it to me. He didn't actually refuse but he kept tinkering with it for probably two hours, telling me it was maybe this thing wrong, or that thing wrong, but to leave it with him and he would continue working it. I agreed to this (big mistake). So after 11 months of him holding my clock I went back to the shop where he tells me it's fixed. We had put in an original stipulation that he would do a maximum of $500 work into it, but he plugged it in, showed me the second hand was keeping time, charged me the $500 and away I went. I plugged it in at home and for the next ~2 hours it worked, then the hands stopped moving (except the second hand, figures). I called him up and basically he is asking all these questions, so I responded why didn't he check it before telling me it was fixed and charging me $500. Basically he wants me to return the clock and let him work on it again. I am not going to do that, I have my clock back and I am going to write this review so that you don't get ripped off like I did.

I brought in an assortment of broken clocks and he taught me a lot about why they were broken,…read morefixed them all right away and his repairs were quality work. I would recommend him to anyone in need of clock servicing.

my great aunt's cuckoo stopped working in 2021. it was working for 45 years then stopped. Found…read morethis place to fix it and they cleaned it up ver nice and works perfectly. My aunt jan is extremely grateful and thrilled to have the clock working again. Thank you !

They repaired my vintage George Nelson wall clock. When it stopped working a few months later, they…read morefixed it again, under warranty! They were professional and kept all the original parts. I definitely recommend them.

Super nice and helpful owner/specialist. Repair instead of replace!…read more Plus great selection of vintage cat clocks :)

I had a wonderful experience with Burbank Jewelry Outlet! Zaven and his family have been a pleasure…read moreto work with. They completed several jewelry repairs for me, created a beautiful custom cigar band, and most recently designed a custom bracelet that turned out even better than I imagined. Their craftsmanship, attention to detail, and customer service are exceptional. They were patient throughout the design process and truly cared about getting everything just right. I highly recommend Burbank Jewelry Outlet for anyone looking for a jeweler they can trust!

I've been coming to Burbank Jewelry Outlet for several years, and every experience has been…read moreoutstanding. Whether I'm browsing or making a significant purchase, everyone has always been friendly, welcoming, patient, and never pushy. I've purchased a few pieces of jewelry here over the years, and I'm currently looking at upgrading my wife's wedding ring. I've met with the owner, Zaven, several times throughout the process, and he has been incredibly knowledgeable and generous with his time. He never rushed me and took the time to explain every detail so I could make an informed decision. I even brought my wife in on a separate visit, and Zaven patiently went through everything all over again, explaining the differences between natural and lab-grown diamonds, discussing the pros and cons of each, and answering all of our questions without ever making us feel pressured. His goal genuinely seemed to be helping us make the decision that was best for us, not simply making a sale. When you're spending a significant amount of money on luxury jewelry, this is exactly the kind of customer service you hope for honest, transparent, educational, and patient. I highly recommend Burbank Jewelry Outlet to anyone looking for quality jewelry and exceptional customer service. I'll definitely continue coming back for future purchases.

Terrific, convenient, expert. Bonus points for the easy parking at the Town Center, and the nearby…read moreOrange Julius!

1 star -- Don't waste your time (literally) at Media Time…read more I arrived at the mall with an hour before a doctor's appointment and expected basic competence -- doors open at 10am, right? Not for Media Time. Someone left a sticky note on the door: "Be back in 5 minutes." I waited 45 minutes, left three voicemail messages, and still no sign of life. Peering through the glass, I noticed their display clocks couldn't even agree on the hour -- poetic, if they were shooting for "timeless." If you value punctuality, reliability, or the simple concept of opening when you say you will, go somewhere else and save your time.

We had a great experience at Generales & Generales Jewellers. I called ahead to ask if they could…read moreclean my wife's wedding rings and mine, and they were incredibly friendly and helpful from the very beginning. When I brought the rings in, they were in need of a serious cleaning. The team performed a deep cleaning, polished them, and did a rhodium dip on the white gold. The results were amazing--they honestly looked brand new again. What I appreciated most was their honesty. They pointed out that the prongs on my wife's engagement ring may need repair or replacement in the future, but they never tried to upsell or pressure us into having unnecessary work done. They simply gave us helpful guidance so we could plan ahead. Because of how happy I was with the service, I also had them clean two additional rings and replace the batteries in a couple of my watches. Everything was completed quickly and professionally. The staff was friendly, knowledgeable, and genuinely cared about doing quality work. It's refreshing to find a jeweler that's both skilled and honest. I would absolutely recommend Generales & Generales Jewellers and will definitely be returning for future cleanings, repairs, and watch battery replacements.

Got both my partner's recycled gold ring and my platinum ring properly sized here at two different…read moretimes this year, and I had a great experience. Emma was great to work with! They work with gold, silver, platinum and diamonds based on pricing sheet and store selection. Highly recommend!