Absolutely pathetic. Brought over some jewelry to test the waters on their integrity. I knew what I…read morehad. Wanted to find a trustworthy jeweler in the area. All of my jewelry is authentic and stones ALL genuine. ANDY I'm assuming instantly said the jewelry I had him take a look at was synthetic. I made a comment about the stone being spinel & his wife looked surprised. He still offered to buy it. But I just lost all trust and took my things and left. Maybe he was taking advantage of me as a young minority. OR maybe he needs some more education in gemstones working at a custom jewelry shop. SMH. Save your time and sell elsewhere & GET YOUR STONES RETESTED!!! Make sure you are buying AUTHENTIC & GENUINE STONES!!!

Some of the best customer service I have ever experienced and just in the realm of jewelry. The…read moreabsolute best buying experience I have ever had the pleasure of being a part of. The quality of work and options are amazing as well but these are only a few reasons as to why they have customers fly in from California and Florida. If I ever move away from PA I will be one of the customers that will travel in to do business with these amazing people. If you ever go anywhere else you are making a mistake. No one will treat you with as much honesty, respect, and high level of customer service as these two fine people will! I felt like I spent 20K+ the way I was treated.

I needed a gift for someone who has everything. This little boutique drew me in with their eye…read morecatching window display. Upon entering I was greeted and left to look around on my own. This shop is packed with everything you could think of - jewelry, candles, journals, bath products, handbags, crystals, and clothes! So many unique pieces too, lots of one of a kind items. The business owner, Natalie, is kind and engaging and wrapped my gifts (a moss amigo and hand poured candle) carefully. I guarantee you'd be able to find a gift for anyone in this store. I know I'll certainly be back.

The best! Thank you for being our friends for all of our…read morejewelry needs for the last 30 years. Heartbroken to find out you had been burglarized!! Glad no one was physically hurt!!!! Please let us know when and where you reopen. Diane Smith

Replaced the batteries in my watches. Will take my wife's wedding band to get fixed as well.read more

SCAM SCAM SCAM! Be prepared for prices to be more that 2x…read morefrom what is listed on their website. When I called to ask a question they said they were updating their website, and the price is different because "gold prices jumped". Yeahhhhhh.... not by that much. Nice try. What a waste of time.

WB Choice Jewelry is a great place to get your 14k gold chain welded, (My specific item) or any…read moreother jewelry piece you need fixed. They have skilled jewelers who can expertly fix your chain and make it look as good as new. The staff is friendly and helpful, and they provide excellent customer service. I'm sure you'll be happy with the results! Plus they are fast and efficient!

I've been going to Marty for over a decade. This shop knows what they're doing…read more It seems like there isn't anything they can't fix, acquire, or create for you. I bought my wife's engagement ring (custom built from the ground up), wedding bands, and watch here. Marty has yet to turn me away and always finds a way to obtain what I need. His knowledge on the industry is vast and he is a great educator. Everyone has there jeweler they recommend but Marty is the real deal and can do EVERYTHING in house.

I needed some of my old watches' batteries replaced & the owners were really helpful and nice! I…read morealso needed some links to remove. They were finished in 1-2 business days. 2 battery watch replacements and 1 watch to remove links for $60 including tax. I'll be back to get stuff done and maybe even look into their items.

Nice experience. As always, with any jewelry place you need to be prepared before you walk in so I…read moredon't get taken advantage of. But if you get the right person, this is a good place.

I had a prong bend after wearing my ring for only 6 months. I went to the Norristown store for my…read more6-month inspection and to ask to have the prong fixed. They said it was not normal wear and tear and I had to pay for the repair. I also had to pay to have it polished and cleaned. The repair was not a clean repair. You could see with a naked eye where they repaired it. Fast forward 5 weeks later, another prong snaps and there is a weak spot in another. I took it to my hometown jeweler, and he said it was not repaired properly, and it looked like 2 of the prongs had dents in them causing weak points. This ring is not a high quality made ring. I had to spend unnecessary money to have it fixed when it should be covered. I only wear this ring a few hours a day at a desk job. Should not be snapping prongs. The service was not great. The older blonde woman with a foreign accent was rude. I also was trying to find a band to match, and she did not seem to want to help. We will not be doing business there again.

Returns are met with delays and rudeness. Spent 20 minutes and still couldn't process a return.read more

While I have already reviewed the mall itself, this store deserves such recognition. On a whim, I…read moredecided to buy my fiance something with my latest paycheck. Why not? I didn't see much at an of the jewelry counters where I worked besides watches so I figured I'd wander around for a bit. I do work in the complex. I scoured around for a bit and finally came across this Kay location. Some of the most beautiful-hearted, helpful, and personable saleswomen ever. I also paid about $42 (after taxes) for a $60 bracelet which he LOOOOVES. A great buy. Would definitely return.