Tay and Grace is a adorable shop with amazing customer service!! I stopped in this weekend and…read morefound a pair of hoops that I have been searching for. The sales associate had the best customer service that I encountered in all of Napa.

Disappointed in the way I have been treated in this store multiple visits now. I visit the First…read moreStreet shopping area fairly frequently and try to support local businesses whenever I can. However, each time I have tried to shop here, I am not greeted, helped, or even acknowledged in any way. When I was in just last week, shopping around Downtown Napa for dresses for spending Easter in Las Vegas and the salesperson never once even glanced in my direction. She spent the entire time chatting with the only other customer in the store while I had time to walk around to each rack. There are plenty of other great boutiques in the area, I was able to find great dresses at Anthro, Free People and Habituate that day.

thumbs up. Go get your diamonds and enjoy them, choke in them and put ton of them in your ears.read more

Really great place, used them five times in two years. Great customer service, they are as…read moreknowledgeable as they are reasonable. Amongst other things I needed a battery replacement for a Omega MoonSwatch watch, they had in stock, did on the spot and for a very "non-St Helena" price :)

I had an experience similar to Mona's. I had a wedding set from a failed engagement that I wanted…read moreto reset into new jewelry. I had over 20 stones to work with. When he presented me with the first piece of jewelry I commented that my stones were much bigger than the ones in this piece. He assured me the setting difference were making it appear that way. I had an event to get to and was there with friends so I did not want to make a scene. I decided we could address the issue on my next visit. From that moment I never saw him again. I would stop by the shop and he would never be there. I would call and no one would answer. This was five years ago. I never got the rest of my stones, I never got the remnants of my rings, I never heard from him again. I moved from Yountville to San Diego shortly after this happened. I should have filed a police report. I'm kicking myself that I never did.

Irresponsible, inconsiderate, careless, unreliable, aloof doesn't even begin to cover it. Skip…read moreahead to incident 3 if you don't want to read all of this. Incident 1. He had my husband's watch for more than six months to repair the band. Then he gave it back to me to tell me he couldn't get a replacement watch band. All this time, I never once received a phone call or an update: I had to keep dropping in, and he kept telling me "two weeks" before he gave the thing back to me. Shrugged it off, decided to give it another chance. Incident 2. He had a necklace of mine for about two months. He was shortening the chain, and I had told him very plainly that I wanted to wear it for a particular event, and he said no problem. Again, I never once received a phone call or an update. Again, I had to keep dropping in to find out it wasn't completed. It was finished two weeks after the event. Shrugged it off, decided to give it another chance. My mistake. Big mistake. Incident 3. January 10th I brought in a pair of diamond earrings I had received as a Christmas gift from my husband. They were on stud posts, and I brought them in to have lever backs put on them instead. I joked with Ed about whether I would have them back by the end of the year, and he promised them back by the end of the month. (To this, I have a witness.) On my calendar that is January 31st. I gave him my mobile phone number and he promised a call when they were ready. January 31st came and went, and I never received a call. Not unsurprising. February 5th, I dropped in. Again, by my calendar, a solid five days past his self-imposed deadline. It turns out that he had just left town, having never called me to tell me anything about my earrings. By now he has had them longer than I have. The nice young man who was minding the store for him could not find my earrings for a good 25 minutes. He called me a few minutes after I left the store to tell me he found them. Went back to the store on my lunch break to pick up the earrings. I tried them on and immediately noticed that a diamond was missing. These were beautiful earrings that were given to me by my husband as a heartfelt and thoughtful gift. I wore them exactly once for about three hours, which was they day I brought them in. And now there is a stone missing. The nice man minding the shop called him on his mobile, and relayed to me the stone could possibly be in the sonic cleaner thingy. (Or somewhere on the floor of the shop? Who knows?) Evidently he will deal with it upon his return in TWO WEEKS. If this is dealt with in a professional way, I will happily update my review. In the meantime, this entire experience has been very upsetting.

A real Napa Valley Gem! This shop is a true staple in the…read morevalley. The owner has traveled the world and has an incredible assortment of pieces. There is a nice mix of antiques as well as newly purchased gemstones and jewelry. I definitely recommend visiting the shop before the holidays to find that unique gift for someone special. They also specialize in jewelry repair!

I love this beautiful and unique shop. So many treasures to be found, both new jewelry and unusual…read moreantique pieces. I enjoy exploring their diverse selection and finding gifts for friends (or myself!) You can also bring jewelry in to be repaired. Highly recommend. Fun, eccentric, local place.

I had my wedding ring designed over 3 visits with Dan Trudeau following recommendations from…read morefriends and family and I still cannot believe how smooth everything went! I was not sure what I was getting myself into or what I even wanted, but knew it would be non traditional and unique. He spent time looking at my inspiration pics and "pulled me out of the ether," regarding what was and was not feasible. Was able to use a diamond from each of my grandmothers' wedding rings. He was transparent about the cost throughout, provided education on different jewels with thoughtfulness around important specifics I would not know to ask about; ease of cleaning, shades of gold, size of my hand, finger webbing, how settings and light will impact my choices, factors that influence longevity and maintenance. He was mindful to not insert his opinion outside of the structural capacity of my ideas, despite my requests. He searched and found different stones for me to see in person, much faster than I imagined was possible. At The final appt before the ring was built, he created wax version of the ring. I was initially concerned due to size/bulkiness, though he walked me through the details of how it would look differently upon completion which put me at ease. The ring was created with subtle details that he learned through our appointments about me; he specifically balanced diamonds on the band to support straight alignment in relation to my specific finger webbing (with only measuring my ring size and eyeballing my hand), "you can go rock climbing in this thing." Overall, this was a special experience I shared with my mother and finance in my home town. I will return for cleanings and highly recommend this place. My mother also had multiple items resized and repaired with prompt and beautiful results. The entire staff was kind and personable. They engaged intermittently along the way with their past personal and professional experience with different stones, designs, jewelers... After our first visit, I was just not sure if I was on the right track in part due to my severe indecisiveness, but all visits after that confirmed this was the right place to be and I am in love with the result. My fiancé was also pleased and appreciated the level of involvement that was asked of him, lol.

I recently sold several gold items here, including a 14k hunter case pocket watch…read more During the evaluation, the items were taken out of view and I was not shown individual weights or a clear breakdown of how the value was determined. The watch, which had multiple gold components including an inner cover, was discussed but ultimately folded into the overall estimate without being separately accounted for. The explanation given for its lower value focused on a "broken crystal," which does not materially affect the scrap value of a gold case, where weight and karat are the primary factors. I was paid approximately $400 for the watch. Without seeing weights or a transparent calculation, I've since found it difficult to reconcile that figure with what a multi-component 14k gold case would reasonably represent. I would strongly recommend that anyone selling gold ask to see weights and a clear breakdown before agreeing to a final price.

I have a branded diamond engagement ring and anniversary ring. Several diamonds in the halo were…read morechipped on my engagement ring (I promise to never garden with my rings on again), and my rings were looking pretty banged up. I wanted to be sure that what was replaced matched what was in the ring. Enter ER Sawyer Jewelers, which is a Hearts on Fire certified repair center. They repaired my rings, and gosh they look better than they have in a long time. I'm so thankful that they are restored and looking amazing. I am also grateful that I have found ER Sawyer and know that there's a place not too far from me that can repair my rings in the future if needed. Lynn was a gem! Thank you Lynn!

I came here with some gold earrings, a bracelet, and diamond earrings. They were pretty busy, so…read moremake sure you don't lose your spot in line because they don't have a number system or anything. I waited about 20 minutes before it was my turn. I showed what I had, and the person who was helping me was very professional and honest. He told me I should hold off on my diamond earrings since I could get a better deal somewhere else than here, and he gave me the price for the rest of my jewelry. The process was very fast, and I left with extra cash than I thought I would! I highly recommend this business!