I filed a formal complaint against ANA Insurance regarding their failure to issue a refund that was…read morepromised to me for a homeowners insurance policy. In August 2025, I purchased a homeowners insurance policy through ANA Insurance, which was financed for one month at a cost of $187. I clearly explained my situation and the details of my apartment when purchasing coverage. Despite this, the broker sold me a Progressive Insurance policy that was not appropriate for my needs and was ultimately ineffective. After realizing this, ANA Insurance--specifically a representative named Amy--acknowledged the issue and promised me a full refund, including the first month's payment. However, after six to eight weeks of repeated attempts to contact their office, I still have not received the refund. The company has been extremely difficult to reach, and I have been unable to speak directly with the manager or obtain any confirmation regarding the refund. To make matters worse, Progressive Insurance later deducted an additional payment from my account for another policy I did not authorize. I was told I would receive the refund by October 30, 2025, but to date, no funds have been returned to my account. This ongoing lack of communication, unfulfilled promises, and financial mishandling have caused significant inconvenience and frustration.

I cannot speak highly enough of the service I have encountered over the years of using this broker…read more Very responsive team. They go above and beyond and offer competitive pricing. Freddy was always a phone call or email away, no matter what I needed. I highly recommend.

Call & ask for Martha. That's the most simple way to put it…read more I originally called regarding switching my auto insurance, which she explained each policy and broke down the costs. She was able to also get me the best policy with the best price in town! I can't thank her enough. Give this team a call if you're aiming for the best cost for auto-insurance or even life-insurance. They even provided me a gas gift card! Good looking out.

Best service in town. Honest and down to earth. Very…read moreknowledgeable stuff. It's a pleasure to work with someone who takes pride in what he does.

Hector and team are amazing!…read more They are very knowledgeable and take whatever time that is needed to explain policy options that fit MY needs. The service level and attention to details, is where they truly won me over, I'm grateful to have found a local insurance agent who genuinely cares about his community.

I found this office through Yelp whole shopping around. I feel like I found a gem!…read more I'm very big on customer service, I have high standards The agent that assisted me Yadi provided me with a first class customer service experience! She was very knowledgeable and really took the time to explain the policy I was getting and ensure I had no further questions. Super professional and friendly! She is freaking amazing I highly recommend her for your insurance needs!

Deffinatly the best agents there are! Agents highly educated and teach you things you did not know…read moreabout insurance. Haven't payed this low for insurance in years! They really do give the best price. Check them out if they cant beat your current insurance price they give you a Starbucks gift card.

This has been a long coming. Shame on you Farmers. I was hit by a car in the Trader Joe's parking…read morelot years ago. It was obvious what happened. The person involved apologized and begged for me to give her time to speak to her husband about the incident. Instead your person came out to my home, scuffed at me and tried the make it as if my car was damaged on its own when it was clearly not. I had to go to my insurance and they had to disputed it. Then your client called me and said her husband wanted to fight the damage on my old 1985 Mercedes. As IF I would CREATE the damage after She smashes into me in the f*cking TRADER JOE'S parking LOT! Shame on you Farmers Insurance! I am STILL mortified by How you treated me when it was clearly your clients fault! She even cried about how she was afraid of her husband being "mad at her" after she smashed my car In the parking lot. UGH. Every time I see commercial I get pissed.

This place is the worst insurance place you can possibly deal with, I gave them 3 businesses to…read moreinsure and every time I call them to get status on the quote and all they do is give me the run arround, 1 month later Iam physically inside their office and the rude old lady there simply told me "we don't have quote for u, go somey else" Avoid this hole in the wall place trying to sell insurance

If u really need insurance please avoid this place, rude staff , not professional, they dont…read morefollow up, they don't call when you leave them messages, you latterly have to just look else where so might as well look else where with a decent customer service that clients deserve, never calling them again

Been using Marc for years now, met him through my brother and hes been as consistent as they comeread more

My agent Randy always emails me on any new issues with my policy. He's very friendly. And my rates…read moreare reasonable for my budget. Allstate keeps in touch when and if my rates are going to get higher or lower, they never lie to me or keep secrets from me. As to my previous carrier, they were always raising the price every month without notice to me. And they never communicated to me on what's going on with my policy. Plus when I tried to call the agent of the old carrier, they were never available. Allstate has not disappointed me for yrs now. Allstate is #1 to me. You get what you pay for: QUALITY!

I honestly wish I could have given this AAA 5 solid stars. Their roadside assistance has always…read morehelped me when I was in desperate need with my car breaking down here and there. I walked in yesterday at 12:10PM, and was greeted by a very nice lady. Her name was Pamela. She explained me the do's and dont's and we proceeded forward. What she didn't tell me is that I had to stand in line with the rest of the folks. So, I took a seat in their waiting area and waiting for someone to call my name. After waiting for like 5 minutes since she said they will call you soon, I approached the same window and Martin was nice enough to tell me that I had to stand in line. So I did! There were 2 people ahead of me, and Marisa called my name at window number 6. The process was very seamless, easy and quick. The entire visit took less than 30 minutes. Marisa was somewhat bittersweet. For a young lady, she was a bit quiet. I needed to renew my registration for the month of September. I asked her to photocopy my check and my statement too, in order to avoid problems with the DMV. I've had an experience when my payment was lost in the mail. She forcefully made her 3 steps to their copy machine and did me a BIG favor. I needed my copies for my records. When you walk in, they have the DMV/AAA windows to your left, and a nice amount of booths handling travel destinations to wherever you want to go. We have used them before, and they are NOT that knowledgeable but pretend to BE! They also have travel guides, magazines, booklets, pamphlets, & complimentary water. Here is where I had a hiccup. Pamela told me that they accept only cash and personal checks. Who in this century carries personal checks or that much cash?? Thankfully I did have my checkbook with me. Being the old school that I am. Love it. I was also informed if paid with a credit card, even with debit ATM card, I would be charged 2.3% for my registration fee which was $222.00. So that comes out to be $5.11 cents. I didn't like that AT ALL!! Place was super clean and has a nice parking lot shared with multiple business. I believe they also have restrooms, but I didn't have to use them. Thank you AAA and staff for all your loyalty, help and dedication since 1902! See you next year....

Normally I have always had the greatest experiences in Burbank until my last visit at AAA…read more I have newly become a disabled vet and needed a handicap placard. My naval orthopedic team filled out the DMV paperwork for me to turn in. I have been a member of AAA since 2009, got my entire family to sign up, and a few friends after a couple of "Good Samaritan" AAA stops. Heck, I even financed a honeymoon for some friends via AAA as well as my own with travel. I usually trust AAA with all my needs. So that's why I was flabbergasted to say the least when they turned me away. Not only that, but when I said I'd borrow my grandmother's handicap placard until I got mine in the mail, the rep threatened that I'd get in trouble because they scan. My family insisted I use it and the naval nurse advised that the DMV takes their digital paperwork and it was immediately approved. I want to advise this location to 1. If you cannot take the paperwork, tell your clients that DMV will take it online. 2. Please don't threaten a disabled veteran when you already see them struggling on crutches. Not the best customer service. 3. When in doubt, show someone you're going the extra mile. Ask your manager. Do something.

I never really signed up with Carlos Cornejo's office. I was transferred here after my previous…read moreagent went to another company for my rental insurance. Didn't deal with them much till recently. I called to see why my premium increased and every person I talked to gave me a different answer! It is very hard to get people at this office return your call! It seems like everyone is important and they "are on a call with a client". What am I ? A client also! I ended up getting a quote from Eduardo to lower my premium, it was a small change in my policy. I agreed with it. But when I got the paperwork in the mail, it didn't reflect that. When I called, Eduardo barely admitted he made a mistake. Barely. Mistake that costs me money. And blamed corporate. Also, he said he'd put a stop payment to my deposit and it didn't happen. I was charged the increased premium. It was badly handled and showed lack of care for a long time customer. I don't need this insurance, but they act like you do and act accordingly. I talked to Eduardo's boss, David and his attitude wasn't very caring for customers. He felt like why do I care about the increase, not much in his opinion. Well, I have a budget and if he doesn't work with clients and have more compassion he'll lose a few. After my long complaint and arguments I got a call from Eduardo. State Farm raised another item in my policy without my approval. We lowered that and finally went back to the initial quote. It was a major struggle that took over 1 month of me calling and dealing with it. For something simple that could have been done faster and with way less pain and struggle from my part. Not happy about how it went, how I was treated. I don't know for now how long I'll be with State Farm, or transfer to another office. I will see. I wish Mr. Cornejo wouldn't send me holiday cards anymore. I would prefer a better treatment instead!

Marc was amazing. I've been back and forth with this office staff and was already planning to…read moreswitch insurances, but Marc showed he actually cared. Got back to me same day with answers not excuses. I'm happy with the communication and how quick he was with everything!