Dexter! You are the man! Great service! Great team! Easy…read moredeal! Til my next vehicle purchase brother!

I live an hour away and requested an out-the-door price before making the drive to purchase the…read morecar. I took time off work, brought a second person with me, and even had our family mechanic come along to inspect the vehicle. The car's A/C was not working during the test drive. That immediately raised concerns for me about the dealership's reconditioning process and the overall condition of its inventory. We also observed six separate rock-chip impact points on the front windshield, a partially worn windshield seal, and what felt like an unstable suspension during the drive. The dealership agreed to repair the A/C but refused to replace the windshield, offering only to fill the chips with resin. They had their mechanic inspected the suspension and come back saying it was good. Based on what I experienced, I decided to walk away and take my business elsewhere. In my opinion, the vehicle was not in the condition I expected, and I left with concerns about their thoroughness of the inspection and reconditioning process.

We went to check out a pre-owned Acura earlier this week and the owner came out to meet us with the…read morekeys to the car before we even asked. He gave us space and time to thoroughly inspect the vehicle on our own, and even though we didn't end up buying it, he was very respectful and didn't pressure us in any way.

Staff are so welcoming here. Even with low credit they help find the best rates and get approved…read morequickly. Great quality cars for great prices.

Had the best experience! Kevin hooked us up with our dream vehicle! Definitely consider using west…read morecoast auto sales for your buying needs. We love our Denali !!! Thank you to all you guys... Holly P.

After my vehicle's head gasket failed, I was urgently looking for a used car. I sent an email and…read morereceived a fast response about the exact car we were interested in. When we arrived, the staff was very helpful. They gave us the keys for a test drive, asking us to keep it to about 15 minutes, which was plenty of time. Charlie then helped us finalize the deal. He was completely professional and nice and avoided all the usual games you find at other dealerships. He was also transparent, showing us exactly what they owed on the vehicle so we could reach a fair deal. We were in and out--including the test drive and paperwork--in just two hours. After 30 years of buying cars, this was the smoothest purchase we have ever made. Our teen will need a car in a couple of years, and we will absolutely be going back and recommending them to all of our friends.

I brought a project to them and they handled it with no questions asked. Might have been seeing…read moregreen for a couple months after, sorry for that. I would recommend them for anything you think can't be done! Thanks all!

I purchased my Lexus IS350 F Sport from Amir at Zen Auto, and have been thrilled with the car ever…read moresince! Zen had the exact car I was looking for, and even held it for me so I could arrange travel out of state to see and test drive in person before purchase. Their attention to detail, professionalism and top notch customer care have been consistent from pre-sales, to day of purchase, to all the follow up post sales details. They have truly exceeded my expectations in every aspect of this car buying experience! The car is in excellent mechanical condition, with very low mileage and has been impeccably cared for inside and out. And this is completely consistent with the way they presented the car's history to me and their online ad for this vehicle. If you are looking for a reputable, honest and totally professional auto dealer, who will make your car buying process streamlined and totally satisfying, go see Amir at ZEN AUTO!

I brought my Cadillac Escalade to multiple shops, including the dealer, and no one could figure out…read moremy electrical issues. After talking with Rob, I decided to give Exclusive Motors a try and I'm glad I did. They found the problem, fixed it, and got my Escalade back running right. Great service, honest communication, and they clearly know what they're doing.

Hi Roman, I'm going…read moreto respectfully disagree with your response because we never even got to the point of sitting down to complete paperwork or process payment. The reason the deal stopped was because the vehicle developed multiple serious issues during my test drives. On the first and second test drive, the vehicle triggered: * Check engine light * Battery charging malfunction warning * Engine overheating warning * Limp mode, limiting the car to under 1,500 RPM After returning to the dealership, I personally inspected the vehicle and found the main pulley had failed/separated. What concerns me is that the vehicle was advertised across multiple sites as being "fully inspected & serviced by our state-of-the-art top-rated service department." Based on the condition the vehicle presented in during my visit, I do not feel that statement reflected my experience. If I wasn't serious about purchasing the vehicle, I would not have: * Sent a $1,000 deposit * Booked a flight from Southern California to Sacramento * Planned to drive the vehicle 7-8 hours home At no point was I unwilling to buy the vehicle due to paperwork. The transaction never progressed that far because the focus became the vehicle's mechanical condition and drivability concerns. My review was based entirely on my actual experience at the dealership. I also have photos and videos documenting the warning messages and condition of the vehicle during the test drives. I wish you and your team the best moving forward.

Serge showed us some cars and gave great customer service. Highly recommend this dealershipread more

There were several aspects of the visit that I appreciated:…read more* The facility was clean, and refreshments and donuts were provided * The undercarriage inspection video was helpful and informative * The cashier kindly allowed me to borrow a charging cord for my phone * My Service Advisor, Matt, was informative and did a great job explaining the available service options to help me decide which services to select for my vehicle However, I am extremely dissatisfied with the overall service experience and wait time. I scheduled my service appointment for 9:00 AM, but my Service Advisor, Matt, did not meet with me until approximately 9:45 AM. While he was very helpful during our discussion, I was quoted about an hour (possibly a little longer) for the completion of the service. By 11:30 AM, my vehicle was still not finished, and I had to ask the cashier to follow up with Matt for an updated ETA because he was assisting another customer. At approximately 12:00 PM, Matt apologized and explained that there was only one technician handling oil changes that day. He then advised me the vehicle would be ready in another 15 minutes; however, the service was not completed until around 12:30 PM. In total, I spent approximately 3.5 hours at the service center for a Service A appointment, which I find completely unacceptable, especially given the originally quoted timeframe. I understand unexpected delays can happen, but better communication and time management would have greatly improved the experience.

I continue to receive excellent service from this dealership, from the ordering and lease of my Z4…read morelast year from Ryan, to my first service today with Christian. On arrival at Service I was promptly greeted by name and the service was completed within an hour (a first for any dealership I've ever visited). And no "upsell", which occurred every time I used another BMW dealership in the region for my wife's car. My experience so far would indicate this is a well run business.

Avoid this place at all costs…read more My husband negotiated a vehicle sale and a new lease deal for my mother-in-law with these shady people. The dealership agreed to the terms and made a good faith promise not to pressure her into purchasing any add-ons -- knowing she would be coming in alone, getting into her first lease, and unfamiliar with how leases work. They broke every part of that agreement. Not only did they change the terms and give her less than what was agreed upon for her trade-in, they pressured her into two unnecessary packages that increased her monthly payment by nearly $100. When she expressed discomfort and tried to leave with her original car, they conveniently "couldn't find her keys." While they stalled, they continued to pressure her -- leaving her feeling unsafe as a woman alone. She said she was sweating and experiencing tightness in her chest, and still they pressed on. She was so distraught that she ultimately agreed just to get out of there. To add insult to injury, they failed to return her house keys from the same key ring, leaving her to scramble for a spare just to get into her home that night. When she returned to retrieve her keys, she was treated poorly -- again. My husband had already called to complain, and Diane in financing, apparently personally offended by that, had a terrible attitude and treated my mother-in-law as though she were the problem. She had been nothing but kind and accommodating throughout the entire ordeal -- because that is the type of person she is. They saw that, and they preyed on it. For context, my husband and I negotiate leases this way regularly -- for ourselves and for friends -- and we never have issues. The process is simple: negotiate everything beforehand, go in, sign the papers, and leave. Niello confirmed they understood and agreed to exactly that. The moment they met my mother-in-law and realized they could manipulate her, they did. THEY NEVER EVEN APOLOGIZED FOR THE WAY THEY MADE HER FEEL. Not once. To say customer service here is atrocious is a severe understatement, especially for a "luxury" brand. Personally I only lease with other, more reputable luxury brands that have standards for how they treat people. This has definitely solidified that. Shame on you, Niello BMW staff. I sincerely hope nobody ever treats your own mother or any woman in your life that you love this way. * I waited to post this review as my mother-in-law needed to go in a third time to get a tutorial on how to use the functions of her new car, and I figured I'd give Diane and friends another chance to redeem themselves. Unfortunately, this woman was even more horrible and went out of her way to make my MIL's experience uncomfortable. Needless to say she will be taking her business to another BMW in the area.

I only selected a 1 star because I had to.. I financed a car through this company that was a lemon…read moreand had open safety recall and suspension issues I haven't even had the car a year and have had problems with it since a week after I I Got it from them... they rip you off and sell Un safe vehicles...do not buy a car from them ..They are garbage

I purchased my SUV from Mirage Auto Sales April 2019 for $10k ($13k after taxes & warranty). Since…read morethen I have spent almost $5k in repairs, the most recent being the water & auxiliary pumps and sensor all having to be replaced. Even though the pumps were supposed to be covered under the warranty, I still had to come out the pocket almost $900. While the mechanic had my engine taken apart, he inspected it and told me that the engine is so badly corroded (see pic)....that he didn't think I would get any longer than 6 months out of the car and I shouldn't drive long distances with it. I haven't even gotten 2 full years out this car yet and still owe $10k!?!? Long story short.....BEWARE of the vehicle you buy from here. Most of the cars are older, have high miles and are cars that certified dealers would not sell themselves. Do your research...ask for the Car Fax, have car checked with a mechanic and/or compare Kelly Blue book, before buying. It's worth the extra few thousand dollars to buy from a certified dealership, because you could be spending that extra thousands of dollars in repairs anyways, on a car from here. Don't end up in my situation!!!