I just bought a car from Al Kalush at Kareem Auto Sales. I'm very happy with the purchase and…read moreservice. Al made the whole process easy and stress-free. Al was super friendly and informative. He took the time to show me the truck I was interested in. He wasn't a pushy salesman. Kareem Auto Sales had a great staff that greeted me with smiles. They make sure you are comfortable. If you're looking for a new car, go see Al or any of the awesome staff there. They're awesome, and I absolutely love my new truck . Thanks so much!

Even if I'm not approved follow up and say that they tell you we're here for you will get you in…read moresomething no matter what then hit you with NOTHING like. Jet 2 holiday

Dexter! You are the man! Great service! Great team! Easy…read moredeal! Til my next vehicle purchase brother!

I live an hour away and requested an out-the-door price before making the drive to purchase the…read morecar. I took time off work, brought a second person with me, and even had our family mechanic come along to inspect the vehicle. The car's A/C was not working during the test drive. That immediately raised concerns for me about the dealership's reconditioning process and the overall condition of its inventory. We also observed six separate rock-chip impact points on the front windshield, a partially worn windshield seal, and what felt like an unstable suspension during the drive. The dealership agreed to repair the A/C but refused to replace the windshield, offering only to fill the chips with resin. They had their mechanic inspected the suspension and come back saying it was good. Based on what I experienced, I decided to walk away and take my business elsewhere. In my opinion, the vehicle was not in the condition I expected, and I left with concerns about their thoroughness of the inspection and reconditioning process.

We went to check out a pre-owned Acura earlier this week and the owner came out to meet us with the…read morekeys to the car before we even asked. He gave us space and time to thoroughly inspect the vehicle on our own, and even though we didn't end up buying it, he was very respectful and didn't pressure us in any way.

Staff are so welcoming here. Even with low credit they help find the best rates and get approved…read morequickly. Great quality cars for great prices.

Had the best experience! Kevin hooked us up with our dream vehicle! Definitely consider using west…read morecoast auto sales for your buying needs. We love our Denali !!! Thank you to all you guys... Holly P.

Great job Shahh the owner got my transmission repaired super quick love th staff and the lady up…read morefront

I brought a project to them and they handled it with no questions asked. Might have been seeing…read moregreen for a couple months after, sorry for that. I would recommend them for anything you think can't be done! Thanks all!

I purchased my Lexus IS350 F Sport from Amir at Zen Auto, and have been thrilled with the car ever…read moresince! Zen had the exact car I was looking for, and even held it for me so I could arrange travel out of state to see and test drive in person before purchase. Their attention to detail, professionalism and top notch customer care have been consistent from pre-sales, to day of purchase, to all the follow up post sales details. They have truly exceeded my expectations in every aspect of this car buying experience! The car is in excellent mechanical condition, with very low mileage and has been impeccably cared for inside and out. And this is completely consistent with the way they presented the car's history to me and their online ad for this vehicle. If you are looking for a reputable, honest and totally professional auto dealer, who will make your car buying process streamlined and totally satisfying, go see Amir at ZEN AUTO!

Quick easy fix that would have taken other places months to finish. Recommend it to every one.read more

Hi Roman, I'm going…read moreto respectfully disagree with your response because we never even got to the point of sitting down to complete paperwork or process payment. The reason the deal stopped was because the vehicle developed multiple serious issues during my test drives. On the first and second test drive, the vehicle triggered: * Check engine light * Battery charging malfunction warning * Engine overheating warning * Limp mode, limiting the car to under 1,500 RPM After returning to the dealership, I personally inspected the vehicle and found the main pulley had failed/separated. What concerns me is that the vehicle was advertised across multiple sites as being "fully inspected & serviced by our state-of-the-art top-rated service department." Based on the condition the vehicle presented in during my visit, I do not feel that statement reflected my experience. If I wasn't serious about purchasing the vehicle, I would not have: * Sent a $1,000 deposit * Booked a flight from Southern California to Sacramento * Planned to drive the vehicle 7-8 hours home At no point was I unwilling to buy the vehicle due to paperwork. The transaction never progressed that far because the focus became the vehicle's mechanical condition and drivability concerns. My review was based entirely on my actual experience at the dealership. I also have photos and videos documenting the warning messages and condition of the vehicle during the test drives. I wish you and your team the best moving forward.

There were several aspects of the visit that I appreciated:…read more* The facility was clean, and refreshments and donuts were provided * The undercarriage inspection video was helpful and informative * The cashier kindly allowed me to borrow a charging cord for my phone * My Service Advisor, Matt, was informative and did a great job explaining the available service options to help me decide which services to select for my vehicle However, I am extremely dissatisfied with the overall service experience and wait time. I scheduled my service appointment for 9:00 AM, but my Service Advisor, Matt, did not meet with me until approximately 9:45 AM. While he was very helpful during our discussion, I was quoted about an hour (possibly a little longer) for the completion of the service. By 11:30 AM, my vehicle was still not finished, and I had to ask the cashier to follow up with Matt for an updated ETA because he was assisting another customer. At approximately 12:00 PM, Matt apologized and explained that there was only one technician handling oil changes that day. He then advised me the vehicle would be ready in another 15 minutes; however, the service was not completed until around 12:30 PM. In total, I spent approximately 3.5 hours at the service center for a Service A appointment, which I find completely unacceptable, especially given the originally quoted timeframe. I understand unexpected delays can happen, but better communication and time management would have greatly improved the experience.

I bought a used car in June of 2026. It is now September and I do not have my registration…read more Rodney, head of finance, will not return my call, does not accept voicemail and his email bounces back. Michael, general manager, will not respond either. Now we have to hire a lawyer just to get my registration. As of next week, my temporary plates will expire.

Thanks Niello for a great experience. Kyle in sales , Tyler helping me to learn about my new car…read moreand Miles for setting everything up and coordinating my final updates on my new limited edition BMW . Loving it and so grateful ! Karen

I brought my BMW to Niello specifically because they were running a $450 battery replacement…read morespecial. Otherwise, I likely would have gone elsewhere. The communication was confusing from the beginning. The battery was the primary reason my car was there, yet after drop-off I started receiving messages about an oil change, inspection, filters and other maintenance items and had to clarify again why the vehicle was actually there. The work was completed and I was eventually told my car was "all set." I had been out of town for the week and had already told my service advisor, Zahan, that I would be back over the weekend. I returned Saturday night. On Sunday, I called because I needed the completed car for work Monday morning. I knew Service was closed. I was not asking anyone to perform service. I had a spare key and was willing to pay immediately by card or cash. John was helpful and actually checked for the key. Jared later told me that "sales, service, and parts are their own separate things." That statement pretty much sums up the problem. I then spoke with William, the sales manager on duty. To his credit, he initially went to ask questions. But when I offered to bring cash because he said he could not accept Service payment, he told me I was an "excellent salesperson." Later, when I questioned why Sales could accept payment to sell a vehicle but could not help accept payment to release my completed vehicle, he said, "I'm sure you can talk me into saying yes to just about anything." I wasn't trying to sell anybody anything. I was simply trying to get my own car back. I offered a spare key, card payment, cash, and asked whether Service management could be contacted. Instead, the conversation became focused on why the departments were separate. There may have been a legitimate policy reason the vehicle could not be released Sunday. I can accept that. What I cannot accept is a dealership operating like Sales, Service and Parts are separate companies instead of one business responsible for its customer. I did not leave my BMW with "Service." I left it with Niello BMW Sacramento. And if this is how the Sales Department treats someone who came in as a Service customer, why would I ever want to buy my next vehicle from them? A service customer today can easily be a sales customer tomorrow. This experience did the opposite of building that relationship.

I only selected a 1 star because I had to.. I financed a car through this company that was a lemon…read moreand had open safety recall and suspension issues I haven't even had the car a year and have had problems with it since a week after I I Got it from them... they rip you off and sell Un safe vehicles...do not buy a car from them ..They are garbage

I purchased my SUV from Mirage Auto Sales April 2019 for $10k ($13k after taxes & warranty). Since…read morethen I have spent almost $5k in repairs, the most recent being the water & auxiliary pumps and sensor all having to be replaced. Even though the pumps were supposed to be covered under the warranty, I still had to come out the pocket almost $900. While the mechanic had my engine taken apart, he inspected it and told me that the engine is so badly corroded (see pic)....that he didn't think I would get any longer than 6 months out of the car and I shouldn't drive long distances with it. I haven't even gotten 2 full years out this car yet and still owe $10k!?!? Long story short.....BEWARE of the vehicle you buy from here. Most of the cars are older, have high miles and are cars that certified dealers would not sell themselves. Do your research...ask for the Car Fax, have car checked with a mechanic and/or compare Kelly Blue book, before buying. It's worth the extra few thousand dollars to buy from a certified dealership, because you could be spending that extra thousands of dollars in repairs anyways, on a car from here. Don't end up in my situation!!!

A-1 Auto gets five stars across the board. The minute I walked in I was greeted by a friendly face…read more The person who helped me was kind, patient, and respectful of my time. I've been putting off buying a car for months because I wasn't looking forward to the experience (being held captive for hours). However, I was pleasantly surprise. I test drove the car, agreed to the terms, paid and drove home. No waiting, no wheeling and dealing. Just a quick straight forward exchange. It was a great experience, as far as car buying goes, and I recommend A-1 Auto wholeheartedly. I love my car, I love the deal, I love this place.

If you want to experience the attitude and dealings of a textbook, predatory used car salesman,…read morethis is your place. I was looking at a truck advertised at $17,881. However, they MANDATE an extra $2,000-$2,500 fee on top of the advertised price for "VIN Stamping and a LoJack anti-theft system." They they install these on every vehicle before listing for sale and claim that the VIN stamping is legally required. What they don't mention is that while California law requires them to OFFER it, California Vehicle Code § 24020 explicitly gives the buyer the right to DECLINE IT. I requested both the LoJack and VIN stamping be removed because I didn't want either. The manager flat-out refused to sell the truck without them. During our conversation, I got the manager to admit that the VIN stamping only costs them $259. Knowing that a LoJack activation typically runs about $500, they are charging nearly $1,900 in pure, unadulterated markup just to pad their pockets. They are using these "fees" to falsely lower their advertised price online, then forcing you to pay the real price at the desk. If you show up with cash and refuse to be ripped off, they will walk away from the deal. For anyone reading this, know your rights. This dealership is actively violating multiple California consumer protection laws: California Vehicle Code § 24020: Violates your legal right to decline catalytic converter VIN etching.The Car Buyer's Bill of Rights (AB 68 / Civil Code §§ 2982 & 2982.2): Requires a separate, explicit written disclosure of add-on costs and prohibits adding products without express written consent. California SB 478 (The Anti-Junk Fee Law): Outlaws advertising one price and forcing mandatory hidden fees later. Cal. Civ. Code § 1750 (CLRA) & Cal. Bus. & Prof. Code § 17200: Prohibits deceptive misrepresentations and illegal "tying" arrangements. They deliberately avoid putting these items in text messages and emails because they don't want a paper trail of their illegal mandates. They solely prey upon people who don't do their research, the financially illiterate, or buyers who get too emotionally attached to a car to walk away. If this dealership has done this to you, do not just leave a bad review--report them officially to the California DMV Investigations Division, the CA Attorney General, and the FTC. Take your hard-earned money somewhere that isn't putting profits over people. Steer clear.