I continue to receive excellent service from this dealership, from the ordering and lease of my Z4 last year from Ryan, to my first service today with Christian. On arrival at Service I was promptly greeted by name and the service was completed within an hour (a first for any dealership I've ever visited). And no "upsell", which occurred every time I used another BMW dealership in the region for my wife's car. My experience so far would indicate this is a well run business. read more

Avoid this place at all costs. My husband negotiated a vehicle sale and a new lease deal for my mother-in-law with these shady people. The dealership agreed to the terms and made a good faith promise not to pressure her into purchasing any add-ons -- knowing she would be coming in alone, getting into her first lease, and unfamiliar with how leases work. They broke every part of that agreement. Not only did they change the terms and give her less than what was agreed upon for her trade-in, they pressured her into two unnecessary packages that increased her monthly payment by nearly $100. When she expressed discomfort and tried to leave with her original car, they conveniently "couldn't find her keys." While they stalled, they continued to pressure her -- leaving her feeling unsafe as a woman alone. She said she was sweating and experiencing tightness in her chest, and still they pressed on. She was so distraught that she ultimately agreed just to get out of there. To add insult to injury, they failed to return her house keys from the same key ring, leaving her to scramble for a spare just to get into her home that night. When she returned to retrieve her keys, she was treated poorly -- again. My husband had already called to complain, and Diane in financing, apparently personally offended by that, had a terrible attitude and treated my mother-in-law as though she were the problem. She had been nothing but kind and accommodating throughout the entire ordeal -- because that is the type of person she is. They saw that, and they preyed on it. For context, my husband and I negotiate leases this way regularly -- for ourselves and for friends -- and we never have issues. The process is simple: negotiate everything beforehand, go in, sign the papers, and leave. Niello confirmed they understood and agreed to exactly that. The moment they met my mother-in-law and realized they could manipulate her, they did. THEY NEVER EVEN APOLOGIZED FOR THE WAY THEY MADE HER FEEL. Not once. To say customer service here is atrocious is a severe understatement, especially for a "luxury" brand. Personally I only lease with other, more reputable luxury brands that have standards for how they treat people. This has definitely solidified that. Shame on you, Niello BMW staff. I sincerely hope nobody ever treats your own mother or any woman in your life that you love this way. * I waited to post this review as my mother-in-law needed to go in a third time to get a tutorial on how to use the functions of her new car, and I figured I'd give Diane and friends another chance to redeem themselves. Unfortunately, this woman was even more horrible and went out of her way to make my MIL's experience uncomfortable. Needless to say she will be taking her business to another BMW in the area. read more

I was shopping for a new German car with my lovely wife this summer. I was helped by Tim and he was knowledgeable, friendly and made us comfortable. We agreed on a hybrid 750 E. He sold us the new car for less than dealer invoice! The lease payment was about $1,150. Not bad for a $115,000 car. The dealer applied a ceramic coating to the exterior for no cost. The rain water just beads off. The paint is so gorgeous. I would recommend this dealership to friends and family. Great experience! David read more

I purchased a used car that they said they inspected thoroughly and checked all safety mechanics, but took the car to a shop when purchased and seen it had safety issues took the car back. They said no it doesn't and handed me a paper saying they checked the brake pads when the shop I took it to diagnosed a caliber and rotor issue that is a safety problem. And they refuse to fix it. This car had multiple problems and they still sold it. I'm shocked coming from I'm a prestige car lot like BMW! I'm really sad because I do not have the money to do any repairs i am lower class and live Check to check.. i don't know what to do.I'm stuck with a car with issues and I just gave up all my money for it!!!! read more

Niello BMW - This is the paper from niello bmw - Auto Repair Near Me - Sacramento, California

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Bad experience with Niello BMW service center. It started really well I was very happy and satisfied with their service but didn't end very well. I was working with Matt. He made promises that he never delivered end of your repair we will give you this we will give you that when repair finished he didn't mention anything and said here is your car keys. My 2024 BMW i4 was at the shop for repair for more than 2 months parts coming from Germany. After keeping the car for two months. I still have error message displaying on my BMW app. I reached out to my service advisor Matt. He is keep saying I will call you today, tomorrow next week. It's been almost 3 weeks still haven't heard anything. This isn't how you treat your customers. read more

Niello BMW - Auto Repair Near Me - Sacramento, California

After securing a pre-approval on a used car auto loan and reserving a vehicle that I planned on purchasing, I needed to figure out what to do with my current car. After receiving a mediocre appraisal from the local CarMax, my wife wisely suggested that I get a second opinion. I did a Reddit deep dive and folks were praising the appraisal offers that they received through the CarGurus website (ironically the same website that I used to find my next car). I immediately plugged my vehicle's VIN and specs into the website and received an estimated offer for $17, 920 from Niello BMW (ironically my next car would happen to be a BMW). Less than 24 hours later I received a call from Niello BMW Internet Sales Advisor, Lance Pascual. I explained to Lance that I would be bringing the car in so that he could inspect it and confirm the estimated offer that I had received online. I scheduled an appointment with Lance and cleaned the vehicle before bringing it in for the official appraisal. Upon my arrival, I was warmly greeted by Lance who was very friendly and engaging as he inspected my vehicle. After confirming the online appraisal amount, I sat in the dealerships comfortable waiting area and enjoyed a couple cups of tea as Lance completed the paperwork that would finalize the sale. After signing all of the required paperwork, Lance informed me that I would receive a check in the mail from Niello BMW. I'm grateful that my wise and beautiful wife encouraged me to get a second appraisal; furthermore, I'm grateful to have received transparent and superb customer service from Lance...thank you! read more

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Sale Rep Tim is fantastic and very helpful with helping me to learn the nuances of the new vehicle

Three years ago, I bought a 2020 X5 with the remaining original warranty. I also bought a 72 month/ 100,000 mile term service warranty. All work before the 60,000 mile service was covered by the original warranty. With that warranty lapsed, I took it into my local BMW dealer for the 60,000 mile service on October 27 and was shocked to find that the service contract was canceled. Not sure how that could have happened since I didn't cancel it and the language in the contract lays out specific conditions in which the contract can be canceled/refunded. In summary, the BMW has to be totaled and accompanied with a certificate issued by the insurance company certifying that in fact it is totaled. Anyway, I emailed Justin Watts asking for answers but haven't heard back. I had to pay $1800 for the 60,000 mile service and have still not heard back from them. I sent a certified demand letter they received Tuesday and still nothing. At this point, I want a refund for beach of contract and am considering my options on how to get it. I doubt Niello will reach out to me to resolve this worthless service they sold me. Beware of doing business with Niello. At best they are grossly incompetent, lazy, unprofessional and at worst they simply broke the law and stole my money. Reach out to me if you are researching Niello and want to know/ see specific details and tactics they used. read more

unfortunately i made the mistake of purchasing a bmw... the 2nd mistake was allowing neilo to service it. They aren't transparent about the longevity of their cars- specifically the parts. I had to replace my front brakes after 16, 000 miles. Typical brakes need to be replaced after 30,000 miles. The service reps will try to replace everything and won't double check if the service is under warranty. i'll be taking my car else where for service. DO Not Trust the Work read more

This dealership has to be the most honest dealership that I have dealt in my life. They are very professional and they do great work. Their advisor Christian Dulay is very honest, kind and professional. He returns your calls immediately and he definitely knows what he is doing. The service manager is a great guy as well thank you Niello BMW Sacramento for repairing my car. They are NOT a dealership who tries to up sale you to make a dollar I will not take my car to anyone but them!!!! read more

Fatima is absolutely the BEST!!! She went above and beyond to find us the car and financing we wanted!!! She even drove to the Bay Area to pick up our car!!! Simply GREAT customer service!!! read more

Niello BMW - Gijo (Giselle & Johnny) new BMW!!! - Auto Repair Near Me - Sacramento, California

I bought a car from Niello BMW in Sacramento, and overall, I expected better treatment from a dealership of this level. When I picked up the car, they provided me with a spare key, but I later found out that the key wasn't programmed. When I contacted the dealership, I was surprised to learn that they took no responsibility for this. The manager refused to discuss the issue further and simply told me to take the car to a Nissan dealership to get the key programmed. When I explained that programming costs about $450, the manager's response was that they would not cover any part of that cost. I found this response very disappointing -- it showed a complete lack of customer care and accountability. For anyone considering buying a car here, I recommend verifying everything works before leaving the lot, including both keys, because the dealership may not help you afterward. I'm sharing my experience so others are aware of how my situation was handled. I truly hope Niello BMW improves their after-sale service and stands behind the vehicles they sell. read more

We had an exceptional car buying experience at this BMW dealer - all thanks to Dalton with sales. He was informative, straightforward, and we really appreciate that. We would give him 10 stars if we could! read more

NEVER in my life have I dealt with a company or organization as condescending and disorganized as this. I was buying an X3 for my sister remotely in February as I live 6 hours away from the dealership. I would buy it, and she would pick it up. From the start, I had made it very clear that I was not paying for any scummy fees like dent warranties or GPS tracking. All four people I talked to would "note this down," and the next person I talked to would try to sell me on the same junk again--which made it clear to me there was either no communication across the board, or they were deliberately being obtuse. Two people I talked to were extremely condescending when I declined GAP and made it feel like a stupid decision to not go with their GAP insurance, which is not their call to make. Twice I got the DocuSign documents with different junk fees added on, but the third time I got them, they were finally cleaned of any fees. I DocuSign everything and even sign and mail back the DMV paperwork I get in the mail. Now we get to the finance process. I made it clear that I was using my own financing from UNCLE Credit Union and they tried to rate match it to get me to go with them, but were unsuccessful in bringing it down to the rate I had at the time (~5.4%). No matter, I don't have a problem going with my own financing as that was my intent from the start. They were not pushy about it either to their credit once they realized they couldn't rate match. This goes on for about a week, and I don't hear from them after all of this for several days. Only once I follow up, one of the Finance managers leaves a voicemail saying that they cannot sell me the car because their system marked me as fraudulent (?). She then said I was welcome to come in person and buy it with cash, but could not proceed otherwise. A complete and utter waste of time all-around. I didn't care if they think I am fraudulent, I was not even financing through them and they had no financial liability to be concerned about. The only respectful and prompt person throughout the process was the sales employee Ivan. Everyone else was horrific to deal with. I can't attest to what it is like buying a car in-person at Niello, but I can say without a doubt that no one should be buying cars remotely or over the phone from them at all. Icing on the cake: Shortly after the fiasco, the listing went down another $2000 (maybe automated, not sure), and my sister went in and bought it herself. I would not have fought on price matching it since I had agreed to the original listing price. EDIT: Hey Justin, maybe next time the ID verification service can't scan my ID and I email you saying such, don't ghost me and ignore the email, then proceed to blame "document inconsistencies". Have a nice day! read more

I had the best auto buying experience today at Niello with Ali Poursaed. Ali treated me with respect and explained everything in detail. I will tell all my friends what a great dealership and personal are at Niello. I give them 100 % with my trade and sale. Plus, their credit Dept Lady was just as awesome. She knew her stuff and explained paperwork in detail. A great plus from the old days of grumpy old credit guy image we all have. Erika the finance/credit lady is a true asset to Niello total sales experience THANKS AGAIN TO MY TEAM TODAY= ALI AND ERIKA YOU TWO GET MY GOLD STAR/YOU BOTH DESERVE IT Thanks Gary Skaggs read more

I purchased a $90k BMW on 7/12/25. I just noticed that I am missing the rear mats when I was vacuuming the car. I texted my two sales consultants. No response at all. I am very disappointed! I am considering purchasing my next BMW and having my service at another dealership! Update: 8/5 still waiting for an answer if they will be providing the mats that are missing and that came with the car. 2nd Update: On 8/6, Sales Associate stated that Niello had the mats and will have someone deliver the mats to my house. As of 8/9, the mats have not been delivered. 3rd Update: 8/10- no mats delivered read more

So update.... I received this in the mail which states my credit was not approved. This was 10 days after they had already approved my credit and had a $15,000 deposit in their hands. Not sure why they ran it a second time after I had already bought a car from another dealership. But thought Everyone should be aware of the concern. read more

Niello BMW - Auto Repair Near Me - Sacramento, California

From the time I walked onto the BMW lot, everything went well. Then once Ali Prousead approached me it even got better. He was patient and informative. Took me on 3 different test drives and when I was indecisive, he was patient. Then came financing. I was running late for an appointment but, Diane went above and beyond to make sure we expedited the paperwork. Thank you Niello BMW. read more

Always courteous and honest work. Ask for Casey on service side. Nice experience start to end.

My wife and I bought a Mine from Niello.com. The purchase process was efficient and painless, David Webb was easy and efficient to work with. We live near Santa Cruz, a 3 1/2 hour drive from Niello. The car was driven to our house in the rain, arrived coated with road grime and less than half a tank of gas. Shortly after, we found that it makes a shrieking sound from the windshield at freeway speeds. When we brought that to the attention of Niello, their response: do the 7 hour round trip to Sacramento to have it serviced there. When we explained the inconvenience to Niello, they agreed to have it serviced near us at Mini of Stevens Creek. Now 9 days later and after many many calls and emails, they want us to take to Safelite Auto Glass to have the windshield replaced there. Never mind that we have a loner car now, and switching locations will be a total pain and require 2 people and 2 cars to drop off and pick the mini. If you want a car that's easy to buy and difficult to get serviced, buy at Niello. If you want to have your calls and emails ignored, buy at Niello. If you want a gigantic runaround when attempting to service your vehicle, buy at Niello. Niello: "Where service stops when you leave our lot." I'm with Karen H." Niello appears to not care at all. Oh well, I won't be buying there again. read more

Niello BMW - Auto Repair Near Me - Sacramento, California

Niello BMW is great dealership. They are honest, fair, and I have always received great service . I have had the pleasure of purchasing two vehicles from them in the last few years and I always use their service department for all my car maintenance. I have never had any issues the sales or service department. Everyone here is friendly. The have great follow through and is supportive if you need any help with orders or service . I love my car and I love the care Niello provides . Thank you ! read more

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I had the best car buying experience here. After years of dealing with substandard service from other brands, I decided to see what the difference might be with BMW. From the moment I called them, I got sales people who knew their product, were extremely friendly, professional, patient, and accommodating. One thing that I noticed was that the waiting area for existing owners was right in the middle of the showroom. They had an extremely comfortable waiting area, and everything was very clean. If you are looking for a BMW, go see Justin, Jeff, and Olga, and you won't be disappointed. read more

Niello BMW - My new car! - Auto Repair Near Me - Sacramento, California

Nervous and neurotic people work here. They insist on running your credit (hard inquiry!!) even when you're buying cash. They won't even hold a car for you without a signed contract, which again, requires a hard hit on your credit. I had an appointment for a couple days later and thought the car was being held for me, but then got a "sorry, car sold today so you should have signed a contract" nonchalant response. No worries! Will happily go elsewhere!! Good luck Niello read more

Five Stars to Fatima. She was professional, engaging and very knowledgeable. It is such a relief to be treated with respect and acknowledgement of our wants and needs. Good job Niello. read more

The Manager replied to this review but don't believe in anything they say. These folks are in the business of ripping people off. Dont even waste your time here. They will literally steal your money and smile in your face about it. I'm glad I finally found an honest, reliable and affordable BMW car shop and it's NOT Niello. Dont take your car here unless you want to be ripped off. Remember, car dealerships are in the business of selling cars and not fixing them. I threw over $5k dollars here last year and will NEVER EVER come back. Joe was the guy who would help me out and while he is a nice guy, he works for a horrible business who love to rip people off. I will never ever return unless it's for a BMW recall. Don't come here. Trust me. read more

Waste of time. When we spoke over the phone I explained the situation and mentioned key details. Drove for an hour to this place under the impression they were going to work with me. To find out there was nothing they could do to work with me. Tried pushing me to buy a six figure car. Waste of my time. I have three kids, a 40+ hour work week, and I'm going to school for my MBA. I do not have time to waste. The fact that I drove for an hour for nothing makes it even worse. Save your time. BMW in Fairfield is the way to go. I forgot to add they also seemed to change their demeanor when I mentioned I was interested in the less expensive cars. They're not affiliated with bmw in Fairfield which I found odd as well. When I mentioned the cars I was interested in they told me they didn't have them there. They said one car was on the way but they weren't too sure if the other car was available. Why do you have the car on your website if the car isn't even in your location? This place was odd. I hate wasting my time. Even writing this review is wasting my time. read more

There is no better repair facility in the entire Sacramento Roseville Rocklin Loomis area. if you live in the Roseville Rocklin Loomis area and you're tired of being treated like you own a 20 year old Hyundai but you own a beautiful BMW luxury car you should bring your car to Niello BMW on Fulton Avenue in Sacramento. I felt like royalty from the moment I was greeted and sat down with Christian the service writer. He was very attentive and listened to every detail of my concerns regarding my vehicle and set the expectations from the start. After the technician took good quality time looking over my entire vehicle I received a text message with the link of detailed explanation of everything going on with my vehicle and what the cost would be to repair. I found that these costs Are comparable to an independent shop making it extremely affordable to have my vehicle repaired here. After my vehicle was finished with all the repairs I was notified when it was done, and I let them know that I was coming to pick it up. As I pulled into the dealership, my car was sitting there ready to go. I didn't have to wait for it. I didn't have to ask around I went right in paid for my repairs and went on my way with my newly repaired beautiful vehicle. I have to say I was hesitant before taking it to the franchise BMW store here at Nielo BMW, but after this experience, I will never take my BMW anywhere else. Thank you again Christian for providing such extreme service to me and for my vehicle. read more

I've been eying my neighbors x7 & I always told my husband how pretty it looked. He found one and it happened to be at the same BMW he purchased from. Fatima was not working during our visit, but she texted my husband to meet with Ryan upon arrival. At first we were bummed she wasn't working because our experience with her was amazing, but I have to say Ryan is just as great. He is very knowledgeable about BMW itself and had an answer to all of our questions. We felt comfortable with him. Not only does he have excellent customer service, he made the process of buying a car fast and always communicated the next steps with us. Thank you Fatima and Ryan! read more

We had a great experience buying our first MINI Cooper from Ali. He was friendly, knowledgeable, and made the whole process quick and easy. No pressure--just honest advice and great service. Highly recommend him! read more

Have been trying to get the phone number for Key Replacement service I purchased for $800. I have had messages taken 3 times been hung up on twice, once by mistake, once on purpose. I keep getting told someone will get back to me. Honestly horrible service. read more

This review is strictly towards Melanie and Kevin. Originally was looking at. M550i. Melanie went above and beyond to work something out. Kevin I was in contact with a month prior to that but my schedule didn't permit. Drove out over an hour and did the test drive. Did notice some discrepancies on the car however liked it. Then.... when it came time to buy the car I was met by the assistant finance manager who was Incredibly pushy and blew the deal out the door. Trade offer was far below KBB and clearly not in the range I was looking and the financing part was way off. Ended up getting a much higher trade value in San Jose and went with an Audi instead. Otherwise Melanie and Kevin were great and I'd recommend them all day long. The finance assistant on the other hand needs better people skills. read more

Had an amazing experience the other day -- went in cause my lug nut lock was broken by a separate tire service. Mason ensure I was able to get the broken part, got me set up with service and had me out shortly. Really appreciated his kindness and initiative. 10/10 read more

I live in Roseville ca. I went into Roseville BMW to do a trade with my BMW x5. They were horribly incompetent. I called niello. I went in to see what they could do. They were amazing. They listened to what I wanted and they delivered. I have a new car that I absolutely love. Thank you Mo, Curtis, Diane. You all work as one team and I appreciate you! Debra read more

My car with 17k miles on had an engine issue due to improper torquing of camshaft carrier bolts from the factory. I noticed a strange engine noise one day after my 4 year warranty expired (lucky me). BMW North America refused to cover it, despite the car being well cared for. Niello stepped in and covered the vast majority of a very expensive repair on goodwill even though it wasn't their fault, and they didn't have to do anything. Everyone there went above and beyond to take care of me, especially my service advisor Matt. They very much earned my future business. read more

The worst customer service ever! No one, literally no one interested in your questions right after they sell the car to you. Also, a month after buying my car i got to service where I've been "highly suggested" to replace all tires for more than 1K. Umm so you guys sold me the car a month ago with bold tires? Right. No one had a clue. And the cherry on the top, 2 months later i still have no title for my car which was paid off right away! Calling, calling, calling no answer for weeks!! Omg what a disappointment for this unprofessional dealership. Never come back and recommend no one. read more

SERVICE DEPARTMENT REVIEW TLDR; Despite the overcharge for spark plug replacement, I trust this dealership to work on my vehicle again. Karl was my service advisor, and I appreciate his navigation of my particular issues. Scott, the service supervisor, also went beyond what I believe was required, as he didn't have to offer me a discount on the second repair. They also provided a loaner, which was nice. --- A few months ago, I was moving from Washington State, back down to San Diego, due to the pandemic restrictions ending. I decided to stop at this dealer to do some overdue maintenance on my M235, as I have family in the Sacramento area. I brought in my vehicle, and the parts I had bought - as I had originally planned on doing the work myself. They didn't give me any issues about me bringing my own parts, so that was a plus. Specifically, I brought in a valve cover and a transmission pan. I requested they flush the fluids, change the transmission oil and pan, replace the valve cover gasket, and to fix a seatbelt issue. My check engine light was on, and they recommend I replace the oil temp sensor, so I okayed that for $362.16. I also requested they change the spark plugs, since you have to remove them to replace the valve cover anyway. This was my first issue. Even though they had to remove the spark plugs to do the valve cover replacement that I requested, they still charged me $517.50 for the spark plug labor. (Which is a ridiculous labor charge for spark plugs, period.) Regardless; they preformed the labor requested, Karl called to inform me, and I arrived to pick up my vehicle. While driving my vehicle back home, the car went into limp mode, and a drivetrain malfunction occurred. The dealership was closed at this point, so I had to pay out-of-pocket for a tow. The next day Karl calls me and tells me the car isn't running because I need to replace the fuel rail pressure sensor, in addition to all the fuel injectors. He quotes me $3,178.08 (parts + labor) for the injectors and $769.01 for the fuel rail sensor. So, an additional $3,947.09. This seemed absolutely ridiculous to me. So, I told him to hold off, and proceeded to drive down to the dealership to speak to him in person. By now, I'm pretty upset. I brought them a running vehicle, for some elective maintenance, and paid them $3,307.42 for that work, only to have a broken vehicle. I talk to Karl, and explain to him that if the fuel injectors now need to be replaced, that's something that occurred while they were repairing the vehicle. What are the odds that the car fails, right after a part they physically have to manipulate, to do the work I requested, now needs to be replaced? I literally just drove it from Seattle, down to Sacramento, and electively brought in the vehicle. Obviously either they broke it, or it's another issue. He was kind and sympathetic the whole time I explained this, and obviously I felt bad, as none of this is his fault, and he's simply the go-between for the customers and service people. He then goes and speaks to the service manager, Scott, who then talks to me. I repeat what I told Karl, and Scott tells me he cannot take responsibility for the issue, as the car is 7-years old now, and is at 100k miles. He says the best he can do is half off parts and labor. Obviously, I accept. My rational was that it was a maintenance item I knew I'd be replacing eventually anyway. Either that, or now I'm stuck, because they're denying all responsibility, so I better take what I could get. In reality, he could have took no responsibility and attempted to charge me full price, and then I'd be forced to tow it out of there, to an independent. So, I did appreciate the gesture, and the fact that he didn't completely exploit the situation. After the injector job, they called me telling me the car was still having issues. They kept it for a day longer while diagnosing it, and found out it was excess fuel in the cylinders that needed to be burned off. I suspect that the injectors didn't need to be replaced right at that moment, and it was always excess fuel causing the misfires; but, as anyone who has ever worked on vehicles knows, it's not an exact science. You're attempting to diagnose symptoms, and it was work that would need to be performed regardless at some point. So, I don't fault them for it. They fixed it, and I was able to make it to San Diego without further issues. The total repair bill came out to $5,842.98. The only real negative was the ridiculous spark plug labor charge. read more

Awesome experience with Gio. Honest and not pushy. Didn't try to force us to buy. Went to other dealers but ended up back at Niello best car for the price. read more

Niello BMW - Awesome car. Thanks Gio.. - Auto Repair Near Me - Sacramento, California

We were able to purchase our new vehicle with no issues. The team stayed well after closing hours and we got the vehicle the next day. Thank you for all your help Mr. Ali. read more

Elias was very professional. We came to see a car we saw on our way home and he helped get us approved and left with the car less 2 hours after!!!Very friendly and will be coming back for our next car!!!!!! read more

This review is specific for the service department. I bought my used BMW about a week ago. Since buying it it's had a low coolant light on. I took it back to the dealership and they said they topped the coolant off. Problem persisted so they said take to BMW and they'd pay to have it looked at. BMW had my car for about 7 hours on 4/7 only to tell me there's no problem and they topped the coolant off and everything should be fine. I go to drive my car 4/8 and when getting it up to about 50 MPH I hear a rattling almost like a flat tire. I pull over and all tires are fine so I get on my hands and knees to look under the car and see a panel hanging. I take it into BMW right away. Service advisor Christian told me it's highly doubtful that they worked underneath my car for just a coolant issue (essentially calling me a liar - so what is it a miraculous coincidence that this happened right after they had my car all day the day before?). I told him about the panel hanging and he said while seated about 20 ft away from my car "I don't see anything" (basically calling me a liar again). This is when I escalated and got really upset and told him that's because you have to get down on your hands and knees to see it which apparently he is too good to do. Fast forward and they found there was a loose panel that needed to be secured. Christian called me to retrieve my car and I asked for his managers information. I also told him that not once during this process had he offered me an apology for not believing me. He apologized and said he was the only advisor on duty that day. I told him that was no excuse and me in my job, and being the accountable person I am, would never use that as an excuse. Do better Christian. You treat your customers as if they're dishonest without even assessing, or having the issue assessed. Not cool. I'm so disappointed this is my first experience at this BMW service dept and likely my last. read more