I brought my Cadillac Escalade to multiple shops, including the dealer, and no one could figure out my electrical issues. After talking with Rob, I decided to give Exclusive Motors a try and I'm glad I did. They found the problem, fixed it, and got my Escalade back running right. Great service, honest communication, and they clearly know what they're doing. read more

Hi Roman, I'm going to respectfully disagree with your response because we never even got to the point of sitting down to complete paperwork or process payment. The reason the deal stopped was because the vehicle developed multiple serious issues during my test drives. On the first and second test drive, the vehicle triggered: * Check engine light * Battery charging malfunction warning * Engine overheating warning * Limp mode, limiting the car to under 1,500 RPM After returning to the dealership, I personally inspected the vehicle and found the main pulley had failed/separated. What concerns me is that the vehicle was advertised across multiple sites as being "fully inspected & serviced by our state-of-the-art top-rated service department." Based on the condition the vehicle presented in during my visit, I do not feel that statement reflected my experience. If I wasn't serious about purchasing the vehicle, I would not have: * Sent a $1,000 deposit * Booked a flight from Southern California to Sacramento * Planned to drive the vehicle 7-8 hours home At no point was I unwilling to buy the vehicle due to paperwork. The transaction never progressed that far because the focus became the vehicle's mechanical condition and drivability concerns. My review was based entirely on my actual experience at the dealership. I also have photos and videos documenting the warning messages and condition of the vehicle during the test drives. I wish you and your team the best moving forward. read more

Exclusive Motors - Auto Repair Near Me - Sacramento, California

See all

Bought my car from George and had a great experience. He was honest, easy to work with, and made the whole process feel straightforward from start to finish. He took the time to answer my questions and never made me feel pressured or rushed into making a decision. I'm really happy with my car and appreciate how smooth he made everything. I'd definitely recommend working with George if you're in the market for a vehicle. read more

STAY AWAY FROM THIS DEALERSHIP. I wouldn't recommend this dealership to anyone. Honestly I can't believe how dishonest this dealership is. The inspection/paperwork said the intake was replaced but they literally glued the intake together instead of replacing it! Who does that? That's so lazy, dishonest, and unsafe. And as if that wasn't enough, the side markers was glued on too. Glued!!!! Not fixed. If they're willing to lie about something like that, who knows what else they covered up or "repaired" If you're thinking of buying a car from this dealership, don't do it. Save yourself the stress and your money. I don't want anyone to get taken advantaged like I did. read more

See all

The worst car buying experience of my life! The car made it 90 miles before it broke, leaving me stranded 775 miles from home. Called them immediately and got the " not our problem " response. The car had to be shipped from that point at a cost of $1500 I had to fly back to Phoenix...and they simply laughed in my face. Do not do business with this establishment. read more

What an incredible car buying experience!! After going to many dealers that could not find what I want and were trying to rip me off with high rates, I discovered Exclusive Motors and they found me my dream truck. They were able to approve me for a lower rate than any dealer in the area and my 2022 Tacoma is absolutely amazing now 5 months later with no problems. read more

Exclusive Motors - 2022 Toyota Tacoma - Auto Repair Near Me - Sacramento, California

See all

I purchased many cars and typically deal with the same high-pressure fast talking sales people. What a refreshing experience this was Elijah impressed me with the amount of care he took helping us purchase our car. They even offer warranties on the cars they sell. We were able to get a gorgeous Subaru and got a three year 36,000 mile warranty on top. I will definitely be coming back here for my second car. read more

These guys are scamsters. Do not put a deposit down to hold a sale. They require $1000 to do so, and it'll be non refundable, but they make no mention of until you return to fetch it when you can't buy the vehicle. They claim they take the vehicle out of inventory so no other potential buyers can shop for it. This is a lie. The car in question remained out front with a price on it, and they don't remove it from their online ads. Luckily, I placed my deposit on a credit card so I had recourse during the dispute. CAVEAT EMPTOR. read more

READ THE RECENT REVIEWS. THEY ARE NOT A 4-STAR PLACE. I hope this helps someone dodge a bullet. Let's sum this up. We bought a car April 1st. Negotiated and settled over the phone. We had already drove out and took the test drive a few weeks before. We get there around 5pm. (They close at 6pm.) Sign papers, give cash, get keys. The car had already been brought to the front, warmed up and such. We get in, there is less than 1/8th af a tank of gas. We were told that's normal. Whatever. I worked at dealerships and this is NOT normal and ridiculous to even say. THERE'S MORE... we get gas, drive home. WITHIN 50 MILES... THE CHECK ENGINE LIGHT GOES ON. This car has been in and out of the shop since. The owner tried to tell us that it was in perfect shape and they even took it for a PPI before we got it and it checked out. The things that have been wrong with it COULD NOT HAVE checked out. There was literally a rat's nest on top of the engine. There is NO WAY this car, with the things we have had to pay to fix could have passed anything including a smog. Nice try owner. We were told we should have bought a warranty. We were not shown any warranties for this 10 year, 100,000 mile car. Now, I get it, older car, higher mileage, BUT BE HONEST! That's all that we asked for. MY OPINION, the car was clean inside/outside/under. The codes were reset when we picked it up. The check engine light LITERALLY goes on every 50 miles we drive the car still so it's either a HUGE coincidence that it went on the first time 50 miles after we took it off the lot or they reset the codes. The smog was falsified so they could sell it. They will not give us the PPI they claimed was done. They most likely have a shop they pay off anyways. I WOULD NEVER BUY HERE AGAIN! read more

I had a very frustrating experience with this dealership due to poor transparency and inconsistent communication. I was initially told I could have the car inspected by my own mechanic shop (who specializes in Subarus and Subaru modifications) and use my bank financing, but just before the inspection, they denied both--forcing me into their financing. I also received conflicting information about the car's condition, including smog issues and whether it had aftermarket modifications.(which it does have and that's what caused my check engine light and all other warning lights on my dash to light up) After purchase, undisclosed fees and a warranty with a 1,000-mile delay were revealed. Within a day, the car developed warning lights, and my Subaru mechanic found issues that should have been addressed before the sale. (Aftermarket park issues and common wear and tear issues) When I returned, the dealership gave inconsistent explanations, replaced an aftermarket part, and refused to return my original component--even though it came with the car. They also declined to address existing issues unless I drove 1,000 miles first. Overall, the experience showed a lack of honesty and professionalism. I recommend proceeding with caution. They are going to respond to this and deny the miscommunication and deny the real reason that I had a check engine light. (The after market part) As they have been through this whole process; even to the BBB. Also that aftermarket part that caused all the warning lights was put back into a car in their inventory. Sorry to whoever bought that 2021 STI. read more

I contacted the owner asking him about one of his vehicles and his respond was very rude and disrespectful...I have been to a lot of car dealerships and they all go out of their way so i was quite surprised. I personally would avoid this dealership EM Motors read more

Wow is all I can say. I got to work directly with the dealership owner George. He even gave me a ride in his Corvette. They have so many cool cars there. I could spend my entire day drooling over them. These guys have an amazing selection. Can't wait to be in the market again to go visit them. read more

Juan was extremely helpful. We weren't quite sure what we wanted to purchase and he helped us test drive multiple vehicles going over all of their benefits, etc. It took us a while to make up our mind, but he was very helpful and we couldn't have done it without him. We ended up leaving with an amazing Mazda CX-5 and even got an extended warranty. Definitely the best car buying experience thus far thank you Juan. read more

I had the pleasure of buying my favorite car from these guys and it was the best and smoothest car buying experience I've had thus far. Thanks guys! read more

I brought my Renault Megan to Exclusive Motors after calling over 20 different shops who would not work on my vehicle. It was refreshing to talk to Roman who knew about cars and cared enough to stay on the phone. Luckily their shop foreman Sergay is an expert on all import vehicles. They had my vehicle in and out of there and it runs and drives like new. They just gained a lifelong customer. Thank you, Exclusive Motors. read more

This dealer contacted me via facebook , and said they'd like to purchase my vehicle and made me an offer. So i took the day off work and drove 1.5 hrs to them and then they offered me 2k less than the original offer when i showed up. After i accepted, they waited another 10 minutes and then told me they dont want to buy my vehicle anymore. So they contacted me, had me take time off of work to bring them the vehicle and didn't even purchase my vehicle once i brought it in. Thanks for wasting my time guys. read more

Update to my previous review... When I went to start my car today, the car wouldn't start. Everything was turning on and off and making a clicking noise. I haven't had the battery changed since I bought the car 3yrs ago from the dealership. Just figured it was time for a new battery. Called AAA to come out and test the battery and the alternator. It's the battery as I figured. Low and behold I found another shady thing the dealership did to be cheap and quick to sell the car. This whole time, my car has had the incorrect battery in my car!!!! It's not even the right battery for this car! SHADY!!! read more

Friendly knowledgeable, top notch service. Had my BMW diagnosed and repaired. Will never take my car anywhere else.

Had a terrible experience with this dealership... bought a 2011 Audi S5. The first red flag was the vehicle prices are $995 more than advertised because of a "mandatory" subscription to a useless vehicle tracking service... They would not allow me to opt out of the service which is usually an option at all other dealers. I was assured the vehicle was thoroughly inspected. Within a couple hours or having the vehicle the check engine light came on. The shop agreed to look and repair the car which was for an O2 sensor. The part and repair took more than two weeks with no loaner car available. The shop manager Rob asked to take the car home for an extended test drive and to go through a drive cycle (understand) but the next day after having to call in for an update... was informed the vehicle had been in an accident and was not drive-able. The neighboring business' employee hit the car while parked. Rob ensured that they would take care of it and the vehicle repairs... well that did not happen. They still offered no loaner vehicle or rental. I had to step in to intervene in the insurance process which was more than uncooperative. Exclusive refused to claim this on their insurance saying they are not liable because the car was not parked inside the shop... complete B.S. Three weeks later (total of 6 weeks without the vehicle) with still no progress or update on repairs. No offer to repair on their behalf. I had to open a claim on my own insurance and pay the deductible. I just wanted to be rid of the car at that point, but the GM was seemingly unavailable for his staff to get answers for customers questions. After filing my own claim and having the vehicle removed from the dealership, it was brought to a shop for the repairs from the accident. After 2-3 additional weeks waiting for the body shop repairs, I finally got the vehicle back. Not sooner than I got the vehicle was back, it was parked in the drive way for a few hours and I walk outside to find a flat tire... one of the wheels is cracked and I now need to order a new set of wheels. The wheels are back ordered and the vehicle is sitting again... after 2 days of sitting, I find an oil leak from the car and the EPC and check engine light are on.... The vehicle was purchased on July 8th and as of today was driven minimally for 2 days and doesn't seem like it will be able to be driven anytime soon. Very displeased with this Lemon I was sold and I wish I could get a refund of my deposit and contract cancelled. Might have to purse legal action moving forward. read more

This dealership is unprofessional and does shady deals. I made an appointment with Liza to go see and buy the vehicle as I'm 4hrs away from that lot. I made plans and arrangements to go pick up this car and next thing you know I get a text message 13min before closing hrs stating, Sorry! we Sold the car unfortunately, is there anything else in our inventory you may like? Very upsetting!! and after I complained she said this (Sorry first come first serve) which is B.S because Liza didn't mention nothing like that over the phone or asked for a deposit to hold the vehicle till we made it out there. If they really cared about customers service and not just about the money, they would have told the new customer there's already an interested buyer already and will let you know then after the appointment . I bought many new cars before and been told this before by dealerships who value customer service and professionalism. If I could give 0 stars I would!!!! Generally considered unprofessional and unethical for a car dealership to sell a car when you have an appointment to purchase it, particularly if you were seriously considering buying that vehicle. While dealerships have the right to sell inventory, scheduling an appointment suggests a commitment to the customer's interest in that specific car, and selling it before the appointment can be seen as a breach of trust and customer service. Making an appointment for a specific car implies that the dealership is holding that car for you, and that it's available for your purchase during your scheduled time. Selling it before that time undermines the trust between the dealership and the customer. This situation can create a negative experience for the customer, potentially leading to a loss of business and damage to the dealership's reputation. In some cases, the dealership might even be accused of misrepresenting their inventory, especially if they knew the appointment was pending but still sold the car to someone else. If you had a written contract, deposit agreement, or even a verbal agreement with the dealership to purchase the vehicle, they would need to honor it. Selling the vehicle before your scheduled appointment could be considered a breach of contract, California has strong consumer protection laws, so you may have grounds for legal action if the dealership acted deceptively or breached a contract. read more

See all

Had such an excellent car-buying experience with George at Exclusive Motors. He was able to get me a great deal on a car I've been wanting for years. Also, did I mention it has the lowest mileage in the country? Absolutely crazy, EM has such great inventory, and their customer service is top-notch. Communication throughout the entire process was excellent, I relied heavily on communication because I'm not local to the dealership. Everything went as smoothly as possible, and I can't thank George enough for helping throughout the entire process. Looking forward to doing more business with George and Exclusive Motors in the future. For now, I will enjoy this beast of a C63. Thanks again, George! read more

Exclusive Motors - Auto Repair Near Me - Sacramento, California

I have a problem with these guys repairs not sales. The problem that I have is that they overcharge you for the repair everything that they say that they'll fix comes with a price and the communication is sucks. They had my car for over a month and two weeks so six weeks and all they needed to fix was a few little things. It cost me $2300 for a module. It cost me $450 for a battery to be installed in a 2014 Dodge Durango I pick my car up yesterday which was June 22, 2025. And there was another gentleman there that was getting his car picked up by a tow truck that said that he Had not driven the car longer than they had kept it. I don't think they have good mechanics there I was lowered that way by a warranty company and they did fix my car one time before which took over a month but the car sounds and runs better because the lifters and whatever was bad. But I wouldn't refer Nobody to go there and get their car repaired. Maybe buy a car maybe those things are good but repairs they're not a great service department at all. So they suck and I'm sure if this guy is reading this that had his car there over two months and they took the engine out of his car and still couldn't fix his car and he had to take it to another shot these guys suck. They suck suck suck suck I wouldn't referral him to nobody. I'll never go to them again only under the warranty. read more

The owner, Alex, is very personable and a pleasure to work with. We recently viewed a beautiful Jaguar that he has up for auction and he couldn't have been nicer. Hopefully, we will win the auction. read more

Go see Jonothan at Exclusive Motor The female that was working there wouldn't let me test drive without a hard pull of my credit. (In her defense, I was dressed pretty bummy.) I did come back later because they had a 2017 A4 with a 6 speed manual which I really wanted. He soft pulled my credit, let me test drive, and we cut a deal pretty painlessly. He was able to show me all the inspections and work carried out on the vehicle before they put it up for sale. The tech they had on site was able to answer all of my mechanical questions and seemed knowledgeable. I would recommend this place, just come dressed the part, or find Jonathan and he will be professional and courteous to you no matter what you look like. read more

Exclusive Motors - Auto Repair Near Me - Sacramento, California

I came here to look at a truck and was surprised with how clean the showroom is and how many vehicles they have in stock. I ended up holding off on the purchase, but not because of anything they did wrong....just wasn't ready. No pressure from anyone and I was treated very well which isn't normal for a dealer. Highly recommend! read more

Carlos Ramos with Exclusive Motors was phenomenal. This purchase was a big decision, yet he made the process effortless and fun. His calm demeanor and personable attitude made this the best car-buying experience of my life. I felt like I was buying a car from a childhood friend! The car, of course, is awesome! It is in immaculate condition, it has all the bells and whistles imaginable, and I'm left feeling like I made a great decision. Thank you, Carlos, and Exclusive Motors! read more

We purchased a van from Exclusive motors on Arden. The service we received from the sales department was top notch. Not only were they all kind and knowledgeable, but they went out of their way to help us, and save us money. They also allowed us to take the van to our own mechanic before purchasing, and our mechanic said that out of all the vans he has seen this one was the best he had seen. I couldn't recommend them more. read more

I want to thank both George and Roman! It's not often I see so much honesty and transparency in used car sales, but these guys nailed it, and it was worth me driving 200 miles round trip to buy my Jaguar F-Type from Exclusive! All of my meetings with them were straight up and no BS. George was honest in our dealings throughout. Very easy to work with on the entire transaction. (we had even done an "estimate" $500 for the registration, and he returned the difference with no hassle months after the car purchase). This showed his honesty on a handshake deal. Roman and his team in the service shop were also great. I had a minor item that had to be re-repaired, and they took care of it and my car quickly, honestly and conveniently. Communication through the process was EXCELLENT. That made a huge difference!!!! They had a nice inventory of sporty cars, suv's, crossovers, etc. I will check them out again the next time I need a car! Thank you!!! Randy from Pacifica, CA read more

Exclusive Motors - Auto Repair Near Me - Sacramento, California

The team at Exclusive Motors are not only professional but patient and down to earth. Everyone knows It's rare to find a trustworthy dealership and mechanic in Sacramento so to find both in the same establishment was a gold find. Don't be intimidated by the foreign supercars or high end luxury vehicles on their lot, it just let's you know the caliber of service your about to receive. I brought both my Kia and my Grand Caravan and they treated them both like Bugatti's. I'll always bring my vehicles to Exclusive Motors thank you to all the team working hard, Roman and Trish and everyone else keep up the awesome work! -Omar B read more

I had a check engine light come up on my Jeep and scheduled a service. EM was able to get me an appointment right away and the service team took great care of me. Even gave me a discount on the diagnosis. EM always takes care of my Jeep and makes dealing with the warranty company a breeze. Highly recommend their dealership and service dept. They are honest and support the customer as much as they can. Kudos to Roman. Even when I was buying my Jeep, the whole process took only 45 minutes. I submitted everything online and when I came in, I signed some papers and was good to go. Kudos to George. read more

Exclusive Motors - 2017 Wrangler Rubicon - Hard Rock Edition - Auto Repair Near Me - Sacramento, California

First thing that I would like to say to anyone reading this review is that this is 100% honest, unbiased. We originally were shopping at the Automalls in town that were no where near where I lived. Every dealership was trying to gaslight me into buying from them within 5 minutes of even walking foot on their property. Not only that, when I asked Honda, Chevy, Toyota, Ford about their vehicles and the specs, they had to read off the sticker..... After 2 weeks of sheer annoyance I took a better look at my local market and stumbled upon a beautiful cherry picked 2018 GMC Sierra 1500HD Denali Truck. It was so perfect and it checked all of my boxes. It's almost like the people at this dealership had a vision for the buyer and that vision was mine. So my wife, daughter and I packed up a second car seat and went over to their lot. We spent 6+ hours test driving the trucks, and reviewing potential interest rates. They even stayed open an extra 30 minutes for me and I hadn't even bought anything. They also answered my questions and did not pressure me. Carlos was so nice, and let me sell myself the truck because he knows they have good vehicles. The next day we went back and started the entire process over again, and still no pressure, no rude or pushy sales people, just honest people selling honest vehicles. We arrived on a decision to move forward with the GMC and that is when we met the owner: George. Having the owner of the lot sit down with you and do the paperwork and look for the best rates possible was a huge compliment and you will dealership's never get that out of any of these local dealerships. George was informative, honest (sometimes very honest) and I appreciated that so much as a customer. He showed me his computer screen multiple times as I questioned everything he did because I was so used to the normal stigma of my previous car purchases. After 3 hours George the Owner (I want to add that again, this is the owner not the salesman) and I had finally wrapped up a very good deal, and he even had a 3yr/36,000 mile warranty available! Now when it oomes to cars, especailly used ones, there aren't very many lots that will offer a warranty because they have lost the privilege of selling them by either lying about the warranty or breaking trust with the warranty companies.This goes back to the honesty of the owner and how he instantly gained my rapport. I was able to secure my dream truck, with a perfect carfax, low miles, and a fair no haggle price. As we were wrapping up the GMC, my wife brought up how she wanted a BMW X5 and George responded with the same integrity even though it was now after hours, and he was working late. After a private chat with my Wife (the boss) we agreed that because George had done so good that we should go ahead and move forward with an immaculate 2018 BMW X5 with the Confidence Package included. It was already after hours, and George did not hesitate to help us. It didn't feel like it was about money but because he saw how excited my wife was about potentially being able to work towards ownerhsip of her dream car. At 7:30PM we finished the application, and put a $1000 security deposit on the BMW so that everyone could go home and get some rest. The next morning George let me know that he wasn't going to be working today but would come in if we wanted to finish working this deal out (even though he could've easily passed us off to Jon or Carlos which there was no issue with this at all as they had excellent salesmanship and customer service). We agreed to meet at 9:45am. Once I arrived I felt like I was family and was asked if I needed water, or donuts which was very nice. I was also very respectful so they reciprocated that back to me and my family. After 5 hours of paperwork and mainly me chatting his ear off and wasting his time we were ready for our photos. My daughter was getting fussy and the team was on standby for 15 minutes while I gathered myself and calmed my daughter down. Jon, Carlos, George and everyone at Exclusive, thank you so much for your time!!!! read more

By far one of my best car buying experiences. The sales rep (Lisa) that helped my sister and I was awesome and very sweet. We tested drove a car and my sister wanted to buy it. The financing guy (George D) was also Awesome! Very honest, extremely knowledgeable and straight up! Thank you for my sister's pretty new car. I highly recommend this dealership!! A++++++++++++++! read more

I have been doing business with exclusive motors for 3 years niw.they service all my fleet vehicles and personal vehicles..I even took my 1963 buick riviera for services.i won't take my vehicles anywhere else.Roman and alex em are 2 of the most honest individuals I have meant and they guarantee there work..tim is there service tech and he goes through a severe brake down of everything thst should get done..I'm very grateful to have these people... read more

See all

STOP PLEASE READ! I recently purchased a 2021 Honda CRV from Exclusive Motors. As a result of the outstanding customer service I encountered from all the employees at Exclusive Motors, it is with great pleasure that I write this review. I am 70 years old, and I have purchased many vehicles in my lifetime, I can say with clear conscience that my experience at EM was one that I will remember for the rest of my life. I have never experienced the level of respect, patience, information overload, customer service, and lost behavior in the auto dealer industry, good old honesty. I dealt directly with George, he was pleasant, funny, extremely informative, and just a good down-to-earth person who made me and my wife comfortable. As a result of that overall experience, the decision to buy the Honda was a no-brainer. If you are in the market for a car, you owe it to yourself to at least stop by, take a look at their many vehicles, and, well as the saying goes "enjoy the ride" read more

Bought a used expedition, was assured their mechanics went through everything and that all the fluids were "clean" 1 week later car was shuddering, so i took it to a professional transmission shop, Transmission fluid was shown to me. It was DIRTY and smelled burnt. 1 month later I needed a new transmission. Also, the day i brought it home it wouldn't start, come to find out the battery was 7years old. They had to of charged it enough for me to start it up and leave. They were not willing to help me out unless their shop did the repairs (who i don't trust) ALSO PSA! Their 3month/3,000 Mile warranty is basically only good for certain things so check that, and they only warranty up to $1500. 1star due to the fact that i bought a vehicle from them and then immediately had to put a $350 battery in it and then $5500 for a new transmission.. read more

Since I purchased the vehicle and continue to get tune ups here, I've never been disappointed with the customer service that I receive. Last week we needed repairs done to our CRV and Tim in the service center did his best to help with the warranty coverage and frequently provided updates on the repair of the vehicle as well as explain matters that we couldn't understand. Evelyn at the front desk was very helpful, too, in that if she didn't have the answer she contacted Tim immediately to answer any questions we had. They were excellent!! (Unfortunately, after leaving their facility, my husband was rearended in a hit and run accident. He is ok (thank goodness), but the CRV was not. Sad face.) read more

George Liza & Roman and made our day with genuine respect and integrity. We appreciate you all so much and look forward to coming by for service in the future. read more

Exclusive Motors - Auto Repair Near Me - Sacramento, California

Amazing people amazing work ! They treat you like family. Roman , George n all the staff are beyond amazing ! So glad I meet them. Very fast and very responsive! I would rate them 10 stars if I can. Highly recommend for service n sales! read more

Exclusive Motors did it again for me. I've been frugal to my own well-being for the longest time until the sales manager George talked me out of it. And to be frank, the q60s has been the best gift I've given myself to-date. Previous cars I've drove included a Rav4, Honda Fit, Yaris so you kind of understand where I'm getting at. I purchased the q60s at 38k miles and within 5 months I've already dumped 20k+ miles on it. I travel a lot due to business and George heard me out and hooked me up with extended warranty so I never have to worry about mechanical issues down the line. Thanks Exclusive Motors & George! read more

Exclusive Motors - 400hp prowler - Auto Repair Near Me - Sacramento, California

My husband spotted our car on the internet. We went in to the dealership and test drove it and bought it!! Jonathon was very helpful and carefully helped us through the whole process which did not take long. We love our newest addition to our family it runs well and takes care of our family thank you !!!!! read more