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    A Perry Heating and Cooling

    3.4 (16 reviews)

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    Review Highlights - A Perry Heating and Cooling

    As AC and plumbing issues occur, we tend to see Adam when we are at our worst and he shows up at his best.

    Mentioned in 14 reviews

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    Buckley Heating & Cooling - Proudly celebrating our 100th year providing comfort and reliability

    Buckley Heating & Cooling

    (74 reviews)

    I have been with Buckley since the Buckley family owned it. They prided themselves on customer…read moreservice and every encounter was pleasurable. They have since been bought out by Petro and their service has been so horribly terrible that I would rather gt a root canal than deal with these morons. First they messed up my propane account resulting in a large bill that I still do not believe was mine. They decide they wanted cash on delivery in order to provide propane. It was more convenient for me to simply deposit $1400.00 on my account to insure monthly deliveries with no worries. yeah right. They then update their online portal and since that point it has been virtually impossible to track my balance or usage. For the last 9 months I have been told that they were working on the website and it would be fully functional within 1 days. More lies, its been almost 9 months. For convenience sake I decided to get oil from them also. Another fiasco, they quote the most expensive oil prices in Rhode Island. When I questioned this they offered me a price $.90 cents less than the original. I agreed to sign a service agreement for oil. two days later I received a call saying they needed permission to pull a credit report. I asked why it was necessary since I maintain a credit balance on the account in excess of two tank fills. I was told that he didn't know why but that they were not interested in y business if they could not pull the report or I could pay the current street price, a dollar more than the cheapest available. I opted to get my oil elsewhere and instructed them to refund the credit balance on my account. If they didn't want to [rovde my oil there was no rationale to allow them to keep my money and earn interest in it. Was told it would take 7-10 days to receive the check. That was on 4/16. Today is 5/4 still no check. I called and after voicing my concerns was placed in hold and then disconnected. I called back and spoke with a different person, who told me I had a positive credit on my account of $77.00. I voiced my concerns as the entire amount was supposed to be refunded, I had not authorized them to keep any of it. She also could give me no information on the whereabouts of my $600.00. She offered to email internally a sales rep, for what reason I do not know. She promised me that someone would call me promptly. I would avoid doing business with these thieves under any circumstances. They are sooo nice until they get your money then they dont give two shits about you. Do Business with them at your own risk. I will wait 24 hours then file complaints with the state division of business regulation and the BBB. I had to rate one star but they are not even worth that! Update: I finally got a call back and low and behold I have been waiting over two weeks for a check that they never sent. The excuse they gave was feeble at best. I made it clear that I expected them to cut the check and send it certified and registered in overnight mail since they wasted my time for over two weeks. Jenna, thank you for the response to my original post. What you can do is expedite my almost 700$ check. If you wish to speak to me you can try the number associated with my account. FYI after the first call I received a call from someone who claimed to be with customer service. I spent over 20 minutes with her on the phone and outlined everything and also gave her several suggestions on improving customer service. Obviously that was a waste of my time also, as the check was never sent. I will say one nice thing. My propane, on automatic delivery, works like clockwork. At this point I will retain your propane service because quite frankly it is not worth the time to change to another vendor. Update: I spoke with Buckley today and a lot of misinformation was cleared up. Actually spoke with someone in the local office who took a huge amount of time and answered all of my questions. I will remain a customer as they acknowledged the limitations of their credit department which is located somewhere closer to the midwest. Upgraded rating as a result.

    Buckley made an unnecessary delivery of propane to my house after being told directly not to…read moredeliver propane, that it was not needed. This company does what it wants at the expense of the customer. They tried billing myself and other customers for propane that was not delivered. They billed me for a filter for a service call that did not match what the service call was for and then what they put in wasn't the proper size to start. You will see more in an upcoming interview with a local news channel.

    Valley Heating & Cooling - Guy who forced my car into snow ditch in Pawcatuck!

    Valley Heating & Cooling

    (7 reviews)

    Came out to measure and get info said they would be in touch with a quote then ghosted. That was…read morealmost two months ago. I figured with summer and covid they were busy so I tried to give the benefit of the doubt at first. I've called several times trying to see what's going on and everytime get told "Oh he is very busy. Oh I will make sure he sees this." The 2 stars is for the receptionists are always pleasant even if they are shining me on. The man who came to measure was nice, quick, and wore a mask in the house and answered all of our questions (just not how much- still waiting for that). It is a shame I'd actually respect the company if they could just be honest and say we aren't taking new clients, we are X weeks backed up, or we don't want to come out to your town instead of stringing me along to wilt in the heat.

    I called to have a thermal cutoff replaced, a $21 part. I had run a full diagnostic myself and…read moreremoved the failed part before calling to have the part replaced. The service guy was here for about 5 minutes and charged me $250. We live on the same street as this business. I had called to ask about the charge and was told I would receive a call back AND that they would not deposit my check until the owner Tom spoke to me. Tom never called. Tom cashed my check. Tom doesn't run an honest business. Tom makes his employees look bad. Tom will take your money and run. I learned my lesson...hopefully you will all learn from my mistakes.

    A Perry Heating and Cooling - hvac - Updated August 2026

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