Terrible. Try calling them, they will not answer. They never do. Avoid using this company. It took them 2 months to fix my washer machine. 2 months!! The wrong part was ordered, so they had to reorder the correct part. In the mean time, my dishwasher broke. My HMS warranty had me call A+ appliance again. Guess what happened, they came out and ordered the wrong part for the dishwasher. They ordered the wrong part again!! Only realizing it after coming out and trying to install the wrong part!! Again!! It took another month before they came back to fix the washer and dishwasher! I called and called and text messaged them. Asking for an update! Where is the part?? They never answer. They finally texted me saying the parts have arrived and an appointment was set for Monday. And then. They NEVER SHOWED UP!! And I call HMS and they said that A+ Appliance just called them that morning saying they need to order a part. This is a month after that part was suppose to be ordered. That part for the washer machine and that part for the dishwasher!! This is after they texted me saying those parts had arrived. This is after they made an appointment with me to come install those parts. It turned out that they never ordered the damn part! So they finally get the parts and come out to fix both the washer and dishwasher. After no joke 2 months! Finally. No more dealing with HMS or A+ Appliance. Now they are texting me for another appointment to come fix an appliance. They even called and confirmed an appointment. Wow, they called. Sure come out... maybe something is still missing on the washer or dishwasher? They didn't say what appliance. They just said 'your appliance'. So now it is the day they asked to come by, and they DON'T SHOW UP!! AGAIN, they don't show again. Like seriously, What the fuck is wrong with this company!? They didn't answer the phone. I even texted Jason... nothing. WTF read more

Horrible company. They took the money on first visit and never fix my washing machine. Never update the status to insurance and waste me 3 weeks on waiting. They transfer me to another company and start all over again. Poor service. read more

Not sure my review matters since the company only has horrible reviews and seems to be in business. Fridge has been broken for a month. Seems that they make their money by screwing customers and home warranty company's. Never answer the phone, rude and can't fix anything. Awful , awful, awful! Reporting them to Better Business Bureau read more

Sent by my American Home Shield to fix my ice maker. The person damaged my fridge with scratches all around the ice dispenser and then told my Husband there was no way he did that. AHS said they are not liable and that it was up to A+ to make it right. We have never heard another word from the A+ in regards to the problem. As I can see by reviews, they are pretty consistently terrible. read more

Save your time and money and stay away from this company. This probably is the worst, unreliable and untrustworthy service I ever experienced. They have a rude Costumer Service with lack of punctuality, ethics and integrity. I have Home Protect Warranty membership and they assigned this company to repair my refrigerator. The tech named Jason show up late for diagnosis and asked me to pay US$65 deductible according to my agreement, without provide me any invoice with diagnosis nor order for the parts needed to repair my refrigerator, even per my request he didn't provide it, telling me is all automated and it will be sent by email, wich didn't. He told me that he needs to order the parts and will call me back between 5 to 7 business days when receives the parts, to make an appointment to do the actual repair. That never happened. I called many times and lefted many voice mails. Up to this date, almost 2 month later, he never called me back with final resolution nor repaired my refrigerator. Its appears that he just show up to collect the money. I can't believe that the Home Protect Warranty=Home Warranty=AHS Home Warranty assigned this service and even how they are in business. I could had a better job by search the service on Google or Yelp, checked out their reviews first, then assigned the service by my self for free. I felt deceived and very disappointeded. read more

A Plus Appliance - Appliances & Repair Near Me

Worst company imaginable!!! Only use this company if you want to be ripped off! They'll come out, press an on off button and say its a preexisting condition. American home shield just told me the guy said it was broken from before! He charged me $75 and took off! Didn't even have the courage to tell me what he was going to report back! Be careful! read more

DO NOT CALL THIS COMPANY FOR ANY REASON!!!! Call your local girl scout troop first. A member of the girl scout troop may be more capable of repairing your appliance. Employees of this company are impressed with themselves and their years of experience more than actually providing a quality service. The service tech of this company was more concerned with getting my check and getting out of my home than anything else. He claimed he diagnosed the problem with my ice maker without asking any questions. He did not have any spare parts in his truck. Therefore, he ordered parts and made a second trip to my home (after the parts arrived) to replace parts that were not malfunctioning. Of course, during the second visit to my home, he did not confirm the ice maker worked before leaving. In frustration, I called my home warranty company and requested a different repair company. The second vendor (Sears) arrived, listened to me, inspected the refrigerator, and correctly diagnosed the problem within 3 minutes. He walked to his truck, grabbed the spare part, and made the correct repair. He stayed an additional 60 seconds to confirm the ice maker worked before leaving my home. Sears did an excellent job!!!!! read more

I second the other reviewer. This company is dishonest and will rip you off! I called them for 2 repairs. I could hear the screw popping around in the fan over our grill but he told me the motor was shot and they don't repair parts, only replace them. While he was on the phone getting a price for the new motor, I shook the unit, pressed the power button and then it worked perfectly. He didn't have much to say and he charged me over $100 for that. Then he ordered a part for the kitchen microwave. He charged me over $200 for the part; installed it on another day; it didn't work; supposedly ordered another part; have asked us the model # again, etc. to act like they are engaged but basically they have ignored us ever since. Total scam artists with no integrity whatsoever. read more

I called my home warranty company (which is great) because my washing machine broke. They sent someone from A+ Appliance. The service man was very polite and attentive and was able to determine the damage. However, that was 15 days ago and I cannot get anyone at A+ to call me back. I finally called my home warranty rep and as usual, they were fantastic and were able to contact A+. Come to find out, they have had the new part for four days!! If you carry home warranty, make sure they use a service provider other than A+ Appliances. Their customer service is pitiful. read more

I gave Jason, the repairman, a $100 deposit. I use the word repairman loosely. What a huge mistake. when he didn't show at the appointed time I looked on line at his reviews. I knew right then I had been screwed out my deposit. When I wrote him the check he said to leave the name blank and he would stamp it with the company name. I went online with my bank and saw he had hand written to cash on my check and he had went straight to my bank to cash the check. Jason is nothing but a two bit thief and deserves some time in our county institution. I'm giving 1 star because it won't let me give him less. Winter Garden Fl. read more

I just tried to schedule an appointment with this company and it was not a good experience - RUDE, RUDE, RUDE. I was trying to secure a day and time for a technician to come service my washing machine. All this company offers as far as scheduling is a two hour time window the day before your appointment. So if you work you can't even schedule your day as you have to wait to be contacted via text the afternoon before for your time slot. I see clients therefore I schedule my appointments out in advance. You'd think this company could do the same. The owner became defensive and kept talking through me. I won't be calling them again! read more

yeah if there was a way I could give this company 0 stars, I would. They never pick up their calls- goes straight to VM. I called sears directly to re-assign me another company because these reviews are SPOT ON. I am not about to wait 10+ days to get my fridge repaired. under no circumstances should this business be even functioning. waste of time. read more

I have to say, I have never had to deal with a more inept, more unprofessional company in my life. There customer service is horrible! They never answer their phones, they never return phone calls, and their technicians have absolutely zero customer service skills. I waited for over 3 weeks for them to fix my fridge and never once did they call me to inform me of the timeline. I had to constantly follow up with them leaving voicemail after voicemail during regular business hours with no answer in sight. I urge anyone having to deal with this company to call someone else or just go buy a new appliance. It will save you a lot of headaches in the end. Their name should not be A+ Appliance because their service gets a D- in my book. read more

Worst service company I have ever dealt with. Incompetent and rude. Four visits to fix a washer and it is still not working. Do not use this company. read more

These guys are a joke! HAD to use them because of my American Home Shield contract. Had to wait 4 days for them to come look at my washer. Tech looked at it for 5 minutes, said he had to order parts. 7-10 business days. Arranged to have a neighbor let the tech in to do the repair. Technician never showed up. A Plus never answered my text or phone messages and never responded. Had to get the warranty company to get them to show up to put in the new parts. Washer still leaks!!! Had to get the warranty company make them contact me for another appointment to come and fix the washer. They did not show up for this appointment either. DO NOT HIRE THIS COMPANY! read more

Never got back to American HomeShield to report the damage our dryer had and on top of that, they NEVER answer the phone. I have better luck reaching a dead person. Stay away unless you want to feel the same way I do. read more

Stay away form this company. I have American Home Shield for my appliances. About three week ago my refrigerator stopped working so I called AHS so they told me that they will send some one to come and look at it. It appears that they had contacted A Plus Appliance to fix my refrigerator. It took more than 3 days for their technician to come to my house and look at my refrigerator and finally when they did they said one part needs to be ordered and they collected $75 and took off. It took more than 10 days to get the part and finally they came back with the part and replaced the part and told my wife that it will take few hours before refrigerator will start working. But guess what the refrigerator is still not working. My wife told the technician that it is not working but he did not pay attention. I am in Orlando area where temperature is still hot and I am without a refrigerator for this long. This company never pick up the phone and if you leave a message, you will never get a call back. Their technician was very unprofessional and while he was trying to fix things, it appears that he cause some damage also. If I had a way to give minus star, I would do that. Please stay away from this company. read more

They have no idea what they are doing. We used this company through a home warranty service. They came to my house 4 times, changed 3 different parts and took 3 months and never fixed it. I went 3 months without a working refrigerator. Whenever I called them and left a message they refused to call me back. I only got text messages from them when they wanted to come and change another part. I finally called another appliance company and they fixed my refrigerator in an hour. Do not use this company. They do not know what they are doing. If this is the kind of company that American Home Shield uses, I am going to get rid of them also. DO NOT USE THEM. read more

Very poor customer service. Do not return calls within the 24 hr. contracted time, do not work on Sat. so if your fridge dies, make sure you call someone else. they are in Winter Garden and Apopka is too far to come on a daily basis, will schedule only one day a week and it has to be at their convenience not the customers. read more

These guys should not be in business. I have the AHS Home Warranty. My refrigerator ate it's compressor. This guy walks in, moves the fridge out 1 foot, and says "yep, the compressor is shot." Asks for his check for the deductible and leaves. He said it would take 4-7 days to get the estimate to the warranty company. Are you kidding me? 4-7 days to write an estimate! What a jerk! Only use if you need additional aggravation in your life! A joke at best! read more

WORST service ever. We were sent this company via American Home Shield to fix our stove, refrigerator and washing machine. After the initial visit from the tech, I was told the parts would be ordered and everything would be taken care of in about a week. Going into the 2nd week, there was no follow-up call from A Plus Appliance. Over a period of two week thereafter I left 5 messages at their office with NO call back. I reached out to American Home Shield (AHS) customer service where the average hold time was 1.5 hours! I reached out to an executive via LinkedIn and 2 weeks later (now 5-6 weeks after the initial tech visit), finally had a wonderful woman named "Amy" from AHS call. From there the ball moved but the expereince was horrific with A Plus Appliance. My oven was cooking food faster in the back so I had to turn the food 1/2 way through the cook time. The tech said because it was a convection oven and the fan was in the back "that's just the way it worked"????? I voiced my disagreement and he called his boss (the office manager Tommy) who told him they would have to research it. The tech showed up with the parts to fix the other appliances. Forgot some of the parts and so we had to reschedule (taking more time off work). The tech called at random the following week stating he would arrive within a 4 hr window (never scheduled). I explained there was no schedule call but he could come Monday (anytime). I received a call from him Sunday confirming an arrival time from 12-2pm - never showed. AHS did a follow-up call and I shared the recent update. They contacted APA and the tech phoned my husband and was irritated that he was called out. We reset a day for Wednesday. Tech said he was going out of town but the office manager (Tommy) would come out to fix everything. Never showed and no call from APA. AHS called again as a follow-up and again I explained the situation. I stated we could set a time for Jan 3rd but given the issues we've encountered, we needed the tech to come out between 10am - 12pm. Seemed reasonable especially since we were almost 3 weeks out. We just ended up in a conference call situation after AHS called to confirm and I shared no time had been confirmed. The office manager Tommy was on the call and said "they didn't work like that" as they make their schedule the day before. There was zero consideration for client engagement. I expressed my frustration (professionally) and his comment was "mam, i've already heard all of this" and continued to cut me off. I asked him to let me finish and he continued to be extremely rude and unprofessional. Then defended his tech and still had zero consideration for the overall experience. I told AHS that I did not want anyone from this company at my home and to reschedule a new company. AHS needs to rethink their vendor partners as it's apparent by the MANY poor reviews on this company that they are not in a customer service mindset. Run, run, run FAR away from this company at all costs. If you are an AHS client, be sure to ask IN ADVANCE who they are sending. If it's A Plus Appliance, immediately ask for someone else. read more