Purchased my SUV last year with Ms. Laura Salas last year & it was a very nice, smooth-sailing…read moreexperience. She was very helpful & was not pushy at all about making any final decisions with purchasing the car. My car was in need of a maintenance per the pop up notification on the dashboard, so I scheduled an appointment online with the user friendly website Mazda has to offer. Fast forward to my first maintenance with Mazda Paretti, I pulled up to the shaded area for service, got out of my car and told them I'm here for my first maintenance. The guy at the front desk, I believe Landon, was very welcoming. It was my first free oil change & the waiting area was comfortable, there were snacks and cool beverages. They finished everything within an hour & didn't push me to get extra services done. He pulled the car around to the front & to my surprise, my car was thoroughly washed and cleaned. My floor mats were washed and the interior was vacuumed. It's been a while since I've received any maintenance, so this was really pleasant to see. I hope the next few visits are like the first. Thank you Mazda Paretti!

I had a very difficult and prolonged experience with the service department at Paretti Mazda that…read morelasted nearly three months before it was finally resolved. I originally brought my 2019 Mazda CX-5 in for drivability issues and a check engine light. I was told the Mass Airflow (MAF) sensor needed to be replaced and paid for the repair. Within days, the same symptoms returned. After continued problems and additional diagnostics, it was later determined that the actual issue was within the EVAP system (purge valve and evaporative canister). Those repairs were eventually completed under warranty. The most frustrating part of this experience was the lack of urgency and communication while my vehicle remained unreliable. This situation impacted my ability to work and required constant follow-up on my part. I ultimately had to escalate the matter through Mazda Corporate, the BBB, and the Louisiana Attorney General's Consumer Protection office before meaningful progress was made. While the dealership eventually reimbursed the earlier repair and fixed the EVAP system, it should not take months and multiple outside complaints for a customer to receive proper resolution. The vehicle is now running correctly, but the process to get there was unnecessarily stressful and time-consuming. All documentation related to this situation including repair orders, diagnostic reports, and correspondence with Mazda Corporate, the BBB, and the Louisiana Attorney General's Consumer Protection Section has been retained.

After renting a luxury SUV from Enterprise, I made an appointment at Enterprise Car Sales next door…read moreto purchase something similar. The salesman, Colin, was not interested in my request for a luxury SUV, and aggressively pushed the inventory on hand. He finally convinced me to test drive a luxury sedan, which did not provide enough space for my work needs. I firmly expressed my budget, size requirements, and desire for low mileage, but he was set on making a quick sale with high mileage, $10K under budget, and had no interest in helping me find a luxury SUV. The icing on the cake is that I am being billed for the purchase of the car that I test drove, and still waiting on Colin and/ or management to return my calls regarding this massive oversight. This false sale affected my credit when I went to a reputable dealer and made an actual purchase, and while I'm paying Enterprise's 9% loan with a subprime lender for my imaginary car, Audi on Causeway gave me 6% with my bank. This experience was terrible, and will remain so until somebody returns my calls and handles this.

My car was totaled due to an accident so subsequently, I had to get a rental car until the…read moreinsurance investigation was complete. My check in process with seamless and I was in and out in 10 minutes. My first car did have some maintenance issues and I returned it with no problem. However, if you go on the weekend, they are usually short staffed.

I recently bought a used 2019 Volkswagen Jetta, and the experience was fantastic. My salesperson,…read moreKevin made the entire process easy and stress-free. He listened to what I needed, answered every question honestly, and took me straight to the vehicle I inquired of. The Jetta itself runs smoothly, gets great gas mileage, and is very comfortable. I am very happy with my purchase and truly appreciate the excellent customer service. Thanks again! Five stars!

Excellent experience with my new truck purchase. Zach LeBlanc was my salesman and did a great job…read moreshowing me the truck that met all my needs. He took the time to explain all the features, and was very patient. He worked with the sales manager Bradley Coco to get me the absolute best price that I could find anywhere, and gave me the most money for my trade in. Everything went so well and I'd highly recommend going to Crown and seeing Zach and Bradley for your next vehicle purchase. I've already referred a friend and will be back in the future!

I understand going to any car dealership is stressful, especially as a woman. You always think…read moreyou're going to be taken advantage of, feel stupid and feel like you're not going to be heard. While that may be the case with some salespeople, you will NOT feel that way with Antwan. He will put you at ease and he will make you feel like you're the only person in the room. With regards to finance, the person in charge 3 years ago was an ass. No way around it. Now they have Timmy, who was so incredible as well! Never made me feel stupid and really seemed to care. As long as those two are there, I will continue getting cars from MB Ford!

I recently purchased a vehicle from this dealership. While the sales portion was actually pleasant,…read morethe financing was much much less so. The finance personnel were extremely pushy about add-on packages, maintenance plans, options, etc. I know that is to be expected at a dealership; however, the lack of transparency and communication after the fact has been atrocious. I wanted to go over the numbers because something seemed off when I got my account set up with the bank. The loan was much higher than what was discussed. When I contacted Rob, all he could say was those were "the numbers to get the deal done." I told him that was not the total price I agreed to. He couldn't understand the numbers when I put the ACTUAL financed cost next to the DISCUSSED finance cost with all of the taxes and fees calculated and laid out. There was a very clear $4,000 cost increase, but no value increase. I agreed to a total price and a monthly payment under the assumption that the payment was based on the agreed number. He offered to undo the deal and refinance with worse terms and a higher payment. After some back and forth, he offered me a free 2 year maintenance plan still without explaining or trying to figure out the discrepancy. He said another finance guy was going to reach out about the maintenance plan; he only reached out after I emailed him directly. I presented him with the same numbers, and when he couldn't explain it he said he would look at it and get back with me. No contact in over a week. No response. No resolution. I would not recommend this dealership unless you want a random hidden cost added to your vehicle with empty promises on resolution. Shady financing and the runaround is costing me thousands.

Leonard and Cameron at Lakeside Toyota are the best to do it! Go see them for your next new…read morevehicle!!

This was a terrible experience at Lakeside Toyota. I brought…read moremy vehicle in for a diagnostic, and it sat there all day without anyone even looking at it. I was promised a call after lunch with an update--no one ever reached out. I had to chase them down myself, only to be told they "couldn't recreate the issue," so they didn't even run a diagnostic. After I pushed back, I was suddenly told the issue had actually been reproduced earlier that morning--yet no one bothered to communicate that or explain what was wrong. When I picked up my vehicle, multiple warning lights immediately came on. Then I was told it needed to stay overnight, which made no sense considering they had already wasted an entire day doing nothing. I purchased this vehicle from them in cash and also bought a warranty, which has been completely useless. I ended up diagnosing the problem myself and paying to have it fixed elsewhere--something they should have been able to handle. They had multiple chances to make this right and failed. Poor communication, no accountability, and a complete disregard for the customer's time. Avoid this place.

Just bought a pre-owned Audi A5 Cabriolet convertible with help from David and Stephane and it was…read morethe most seamless and wonderful sales experience ever. I've always leased cars and never bought before so I was pretty nervous especially about committing to such a fancy pants car, but they made me feel completely at ease with treating myself. (The phrase "YOLO" was used at least once). In all seriousness though, the dealership is beautiful state of the art building with all the amenities. They even charged my phone while we went on test drives. I couldn't recommend more highly.

DO NOT PURCHASE from Audi New Orleans, I purchased a car Nov 2025 and received my license plate and…read moreregistration May 2026, I called for months, left messages for GM Matthew Baker who was RUDE, ARROGANT and Dismissive, prior to contacting him I left multiple messages for title clerk NANCY, I received a return call after trying to contact her for almost 2months that they did not have a Title for my car it was lost!!!!! After 2 months this is the follow up I get ,this is the worse experience I have ever had with a dealership! I filed a complaint with the DMV and reported to my lender they sold me a car with NO Title! The salesman Danny was great, he did what he could but was limited, the rest of the staff I had contact with was horrible! Please beware when purchasing from this dealer!!!!!

Warren made the process incredibly easy and stress-free. After dealing with delays and poor…read morecommunication elsewhere, Warren got back to me quickly and within one day had a full list of vans I could choose from. That level of responsiveness and professionalism really stood out. He answered my questions, kept me updated, and made me feel like my business actually mattered. As someone who was ready to move forward, I really appreciated how efficient and straightforward he was throughout the process. It was a night-and-day difference compared to my previous experience, and because of that, Warren and the dealership earned my business. I would definitely recommend working with him if you want someone who communicates well and gets things done. Here's a shorter version too if you want to post something more quick and simple: Warren was great to work with. He got back to me quickly, had a full list of vans for me within one day, and made the whole process easy. He communicated well, answered my questions, and made me feel like my business mattered. I really appreciate the professionalism and would definitely recommend him.

I am absolutely appalled by what occurred…read more My father recently received a call regarding a vehicle that was allegedly purchased in his name, a vehicle he has never seen, never authorized, and knew nothing about. To make matters even more concerning, he does not even live near this dealership. He was informed that a woman purchased the vehicle on his behalf, despite the fact that he never gave anyone permission to do so. This situation raises serious questions about the dealership's verification procedures and how a vehicle could be sold using someone else's information without proper authorization and documentation. Whether this was negligence, a failure of internal controls, or something more serious, the result is the same: an individual was associated with a vehicle purchase he did not make. Consumers place trust in dealerships to protect their personal information and ensure transactions are legitimate. Based on this experience, I would strongly caution anyone considering doing business here to proceed carefully and ask questions about their verification practices. What happened is unacceptable, and accountability is warranted.

My friend car was given her trouble after having a stater changed at pep boys. Her car shut down…read moreand pep boys said it was the cam shaft position sensor. So she had them change it. Well a week later it did the same thing cam sensor. So she checked with Royal Honda and the service guy to her the problem was the starter pep boys put in wasn't a Honda starter. Any electronic part has to be replaced with a Honda part. Or it will keep giving you problems. They are very knowledgeable. The cam sensor never had a problem it was the starter causing all the problems. We are going to see if pep boys are going to fix There mistake .

When I bought my car in 2023, it was for my daughter going away to college so I prepaid for 5 years…read moreof oil changes. I've personally brought this car in for maintenance religiously. It's for my baby girl and it will be in good mechanical shape. At the 2 year mark, they recommended a transmission flush and a brake fluid exchange. The car had 20,000 miles on it. It wasn't just a recommendation. The presented it as "Immediate safety concern". They recommend this service every time I bring it in and I decline because it isn't needed. Last week, I made today's appointment for an oil change and tire rotation. Knowing they were going to recommend the services, I changed the brake fluid myself. The fluid doesn't have 500 miles on it. Sure enough, "Immediate safety concern". Really? I ask what's up and they say that they go by age and mileage. Interesting since last time there was a literal video of the tech inspecting the fluid. "You don't actually look at the condition of the fluid before telling someone that their safety is in danger?" The mileage is now 30,000 miles. If this transmission is worn to the point that it needs a fluid exchange at 20,000 miles, I'll never buy a Honda again. The brake fluid is crystal clear. No way any honest mechanic could have looked at i I can't wait until we are finished with the prepaid oil service.

I did not buy a car, but Nate is a person I'd do business with. I was looking to replace a Lexus…read morethat was totaled and they had the next size up. However, it was too big for where I needed to park it, but the next time I need a car I'm returning here. Nate wants you to have a good experience in buying a car with him, there is no pressure and they offer a great selection.

I had a great experience purchasing a vehicle from NOLA Motorcars. I have been buying vehicles for…read more40 years and this was hands down the easiest most professional non pressured best group of people I have ever dealt with. Nate was my sales guy and with my crazy schedule and unique circumstances, he was the most patient and understanding sales person I have dealt with. I work at the airport port, I sleep when most people are awake and it's hard for people to understand, my limited time available, but Nate worked with me through it all.

Scheduled an appointment for an oil change and went in and gotten taken care of right away. It was…read morefast and they finish in about 30min. Highly recommend you make an appt than walk in. Thanks lakeside Toyota!

This was a terrible experience at Lakeside Toyota…read more I brought my vehicle in for a diagnostic, and it sat there all day without anyone even looking at it. I was promised a call after lunch with an update--no one ever reached out. I had to chase them down myself, only to be told they "couldn't recreate the issue," so they didn't even run a diagnostic. After I pushed back, I was suddenly told the issue had actually been reproduced earlier that morning--yet no one bothered to communicate that or explain what was wrong. When I picked up my vehicle, multiple warning lights immediately came on. Then I was told it needed to stay overnight, which made no sense considering they had already wasted an entire day doing nothing. I purchased this vehicle from them in cash and also bought a warranty, which has been completely useless. I ended up diagnosing the problem myself and paying to have it fixed elsewhere--something they should have been able to handle. They had multiple chances to make this right and failed. Poor communication, no accountability, and a complete disregard for the customer's time. Avoid this place.