***MILITARY PERSONNEL*** Stay away from this place. Extremely expensive and predatory. My daughter…read moregraduated naval boot camp and her phone screen was broken. We visited this business and initially all seemed well, he talked the good talk and mentioned since my daughter was military he'd provide a discount. Come to find out he inflates the prices for military personnel then provides a "discount" that actually ends up costing more than prices for the general public. A simple screen change/repair I've paid $40-$50 for the same exact phone but we were desperate as her phone was inoperable due to the broken screen thus leaving no other option since she was to ship out the next day. I ended up paying $150.00 after "discount". People like this should be put out of business taking advantage of our military members. Unpatriotic POS. If you have no other choice, do not go in uniform or mention anything about military as you will be charged more.

let me say that this review is being written for the location in the Walmart in Antioch. Because I…read morecan't find it so this is the next closest one. They tried to tell my son that he needed a brand new battery port for $130 and he went to another place and they simply blew out the dirt from his battery port and it worked fine and they charge him $30. When I called, the guy tried to tell me that that was not the safest thing to do and so that's why they didn't recommend it. Total scam.

I am a long time customer of AT& T and I loss my phone on Saturday at the United Center ar a…read moreconcert. I immediately filed a claim and my phone was scheduled to be delivered between 7pm and 9pm the next Monday. I also filed a claim at United Center and guess what... Monday afternoon they found my phone!!!! I immediately call AT&T and Asuruon and they tell me they can't intercept the order and not to accept it. So, I am driving home all happy and I call my son who is on the spectrum by the way and asked if he wanted Chili's for dinner. I told him to tell the agent the phone is no longer needed. Apparently, he had just signed for me thinking he was being helpful and ran to catch the tech who's name is Desiree by the way to tell her thats OK. Desiree refused to take the phone back ( my son handed the phone to me) and I shared that my son did not know what he was signing. She said she did not care that he had Autism, he is over 18. She refused to give me her name or her supervisors name and left my son distraught because he had signed something he didnt understand. This was truly an easy fix and a lesson for me to reinforce with ny son the importance of signing for something without understanding. Desiree needs some social skills and common sense training. Asurion needs a new policy and that is a multifactor check fir signatures! I am going to give them a chance to fix but I dont know how. Now, I have a phone that I have to return at cost and time. I am more disappointed in my exchange with Desiree because she intentionally did not provide her name, id number or any credentials and her response to my son's response was cold & heartles! I wish I could give them 0 stars! At&t just lost a 20 plus years customer

Let's not discuss the many layers of our US Government, to get a refund that was processed , to…read moretake several level one and two reps, who could not comprehend and read the prior notes, question, is it worth the refund on an phone that is no longer produced in the market place, to call several times etc.

This computer shop is located in the Gurnee Mills mall. They replaced my HP laptop screen with a…read morebrand new screen for $155. Very fast and friendly. My son bought a WindownXP Dell laptop (only $275) from them where he plays WOW on it. We got one year warranty on both laptops. They have been working great. Strongly recommended.

Worst experience I've ever had with a computer repair. Brought in my laptop to repair the screen. I…read moredidn't get it back for 3 weeks. If you want your computer to be worse off, bring it to this place. The owner upcharges you for half-ass service. He blames the manufacturer for things he can't fix and will not take responsibility for making mistakes. He lacks communication skills and his staff lacks customer service. He overcharges up the butthole. He also expects the customer to show up at a certain time, but doesn't show up at the agreed time. My friend has the same laptop and fixed his own screen without any issues and these people are suppose to be professionals, but were unable to repair my screen.

Horrible expierience!!!!! Brought a perfectly fine samsung galaxy s20 ultra 5g in to replace rear…read morecracked cover. all worked fine even though rear crack. tech told me $49 to replace. upon picking up phone it no longer had cellular service!! tech tried to tell me screws were missing inside and cover probably was opened and super glued. this was a new s20 in the box. wrapped and all perfect when purchaed. After getting frustrated without resolution, owner came out and and screamed fxxx you 3 times in a row at the top of his lungs. don't make the same mistake and go elsewhere! this owner or manager is not a business man. and no one wanted to give me his name. how he has more good reviews than bad ones is baffling to me. after reading 911 hackjob response. yes there was a tmobile disruption. however my phone still does'nt have any text or phone network. Everytime your company screws something up, by accident or dishonest upsell, you will always have the excuse of blaming the guy who supposedly was internally into the item previously. a person would'nt know this after you already opened the item up! Understand, everything worked except blurry close pictures before i came in. I now have nothing. Bought another phone. This outfit had no response to ruining my phone. No insurance, loaner phone, and was yelled "fuk you" 3 times in a row by some creep, who would not tell me his name. Previously, when walked in back to lock my sensitive files. i noticed how discustingly dirty this shop was. electronic shops should be virtually sterile. This is not acceptable. So what happened to my phone Einstein? There was a company when i was a hvac tech that worked for a very slick dishonest owner, which I would not work for anymore, and quit. i know how shady businesses work. Stay away!!!!

I came in here with a broken iPhone screen that needed some TLC. I have an upcoming trip and hoped…read moreI could get it done in time. Well, this place is the best! I dropped it off in the early afternoon and it was done in a hour!! The kind employee was fast and friendly and was definitely busy with lots of repairs but he managed to handle the front and back of the storefront with ease! Quality and customer service is evident here. Thank you!

These guys took my broken LCD TV and had it repaired quickly, and for a great price. Very nice…read morefolks who run this shop. A real pleasure to deal with.

From the owner: Ron & Terry?s TV serves the North Shore Illinois areas television repairs needs. Since 1979, we?ve…read moresold and serviced all major brands of televisions, and for today?s market, we are more than proficient at handling LCD and plasma televisions, high definition antennas, and even vacuum cleaners. We?re authorized repairers of LG, RCA, and Philips. We sell the finest: ? Electronic accessories ? Electronic components ? Satellite equipment ? Vacuum cleaners Whether there?s a discoloration on your television screen, it doesn?t work properly, or your vacuum is experiencing problems with its belt, bag, hose, or brush, our well-trained and experienced professionals will be on the scene quickly to provide even faster repairs. Everything you need for a functioning television and vacuum is found at Ron and Terry?s. Call us today to learn what we can do for you.

I would give it a 0 but that is not an option. Very expensive product ($59.99) with the limited…read morelifetime warranty. AND THEN, they want $10 for shipping and handling for a new one!! You can buy two off of Amazon for $16. I can't even have it shipped to T-Mobile for free. BUYER BEWARE.

Terrible product. Can't peel the front layer without the back one with the template coming off…read more Support is non-existent. So called "warranty" replacement is for a fee. Do not buy!

We had to stop by and get a phone repair done. In the process of doing so the person who helped us…read morewas great and I would highly recommend coming here again!!!

Stopped in to have an office laptop password removed. Work was completed same day. Great…read moreexperience from greeting me at the door to completing the task requested. I highly recommend.

Always very helpful, have visited multiple times over the years. The owner is patient and mindful…read moreto make sure you get the right product for what you need.

14 day return policy. Purchased fluorescent bulbs and condensers. Didn't fix my problem. Had to…read morereplace but am stuck bc your company has restricted return policy. Lost customer