I can't say enough great things about Matt. He absolutely saved me this week…read more My Lenovo laptop completely failed to boot after a graphics driver cleanup utility corrupted the Windows boot configuration and recovery environment. The system was stuck in a recovery loop, BitLocker was triggered, and Windows wouldn't load or even reliably enter repair mode. Multiple shops I called said it would take several days just to diagnose the issue. Matt turned it around in essentially one day. He was able to manually access the system, unlock BitLocker, repair the corrupted boot configuration, rebuild the necessary Windows files, and get the machine fully operational again -- without wiping my data. That was critical, as I had local files that weren't backed up to the cloud. Beyond the technical expertise, what impressed me most was: * Clear communication * Fast turnaround * Extremely reasonable pricing * No upselling, no unnecessary "reinstall everything" approach He diagnosed the real issue quickly and fixed it correctly the first time. If you're an independent contractor who depends on your machine daily, or you run a small to mid-sized business and need reliable, competent IT support, Matt is exactly who you want on your side. Look no further. Highly, highly recommend.

Tremendous knowledge and service of all things computer related whether building a high powered…read moremachine, getting your network tuned, advising on purchases and designing your technology solutions. Takes the time to make sure your questions are fully answered and understood. Fully recommend with no hesitation.

I have reviewed John before, not sure why my two rave reviews are not showing…read more I don't live in Chicago any more and had a recent issue with my computer. Worried about having to find a new computer guy I called John and was glad to find out that he is able to log on to my computer remotely via the internet. As usual he was very effective in solving all my problems. Thanks, John!

Very awesome did a great job took his time explaining stuff was very kind answer questionsread more

Liars - paid for next day delivery package still has not arrived 5 days later and losing business…read morebecause its needed for work. Will never ever use CDW again. Don't waste your time or money with them.

It's a great office in a great location. There are many things around the office as far as food…read moreselections. The area around this office is up and coming and growing ever week.

My laptop was working (thankfully), but I noticed something that I questioned if something was…read morewrong. Called a store and they naturally said I had to bring it in to check, blah, blah, blah. I offered to send a video, but they said to bring in. Called Marc, sent him the video and he called back and answered free of charge!!! Will be my go-to if needed in the future.

I would highly recommend Marc to anyone needing computer help. He is efficient, knowledgeable and…read morepersonable. He fixed not only my computer and printer issues but also downloaded files from an old computer that we weren't able to access any longer. If you need computer help, Marc is your guy!

John and Megan Hansen have done a GREAT JOB for us! They are our MANAGED IT PARTNER. They also…read morehandle INTERNET AND TELEPHONY, SECURITY AND DATA RECOVERY. We have worked with John Hansen and his company LAKE COOK SOLUTIONS for a few years now. With Johns industry knowledge he has been able to implement some amazing things for our organization. Over the 30 years or so we have been in business we have had many IT resources in the past. Many past resources know a portion on how to keep a business IT system running. John knows them all it seems. He is customer service oriented and a very well-intended honest individual. We are happy to have John as a partner and friend.

Lake Cook Solutions was able to help help my small company with management of software and virtual…read moresupport, he is always available whenever we have an issue and is very professional.

This is a unique hybrid of 1) old fashion customer care provided when YOU need help, no waiting…read morethrough an emergency tech problem until they get back to you and 2) cutting edge tech solutions designed to meet any need. I have use this company for years. Before I started using them my computers would blue screen and have other technical issues that slowed down my business and caused countless issues of lost data. Since I switched to Safehaven none of that has ever happened again. No more blue screen no more lost data no more downtime. The personal care and attention combined with innovative tech savvy is a rare dynamic duo you see much of anymore.

We had Goran come to our business today to transfer all the data from one computer to another. The…read moretransfer was super smooth and painless. Goran made sure that everything was working just the way we wanted it before he left. He was on time and very professional. So happy that we/I have finally found a super knowledgeable and trustworthy IT guy for our small business!!! HIGHLY recommend him to everyone for their computer software issues.

Steer clear away!! This business used to be very sensational on repairs, turn-a-round times, and…read moredown to earth friendly responses. I worked with Matt thru 2019. Went back Nov 2025 and now with new owners. Left a laptop to remove a password which they said no problem. Would cost $75-$100 per text. Any voice messages received are returned the next business day. Well 3-weeks later I had to drive to the store since they do not return phone calls or texts. They stated it would be one more week and promised to relay info on texts. Found out they are extremely unprofessional and quite opposite of transparent. I ended up at the store to pickup my laptop two weeks later. They acted as they didn't understand the language so I advised if they do not return I can easily involve the police down the street. Well funny how they understood that statement. If you can't take care of the most simple task of responding to your clients, then I refuse to give you my business.

My laptop has started running very slow and there is a popup message saying that it is low on…read moreresources which is new. I dropped of my laptop at 9 am on Monday. No one called or anything, so I called at 11 on Wednesday morning to get some kind of update. I thought I would be ok since I need it for Saturday. The person who answered asked if he could text me about the computer in 15 minutes. No one ever said anything. I went there at 4:30 on Wednesday. It was in a pile in a chair. No one had ever looked at it. So, I have to look for help elsewhere.

I would recommend Had to get my screen replaced on my laptop…read morebecause i think I accidently stepped on it - I dont recommend doing that lol Was given a quote for service and was completed within time quoted very happy to have it back Mark is a very personable person very responsive was nice to meet him and will for sure think of him again the process was simple and smooth which it a great service/value Thanks Mark! Tom

Not for anyone needing help understanding technology My…read morerequest to discuss and explain in person, since I'm computer illiterate was meet with "sorry we can't help you" Stay in your car and we'll meet you in the driveway Mentioning competitive pricing was also a non starter Happy they don't need the business as I was happy to take mine elsewhere

Yes yes yes! I cannot tell you how HAPPY I am I took my iPhone to CPR!!…read more After an unfortunate tumble down the stairs (fortunately just the phone and not me) I needed to have both the front screen and the back glass repaired on my iPhone XS. Brian at CPR was fantastic. He was professional and knowledgeable and QUICK! The price was very reasonable. The phone is fixed and I'm an incredibly SATISFIED customer!

I booked online, got an appointment for that afternoon. My iPhone was fixed quickly and at a good…read moreprice.

Tom and his professional team are the best. Expert…read moreknowledge and always responsive when I have needed them. Their new location is very, very nice and easy to get to.

I took my computer to absolute computer systems and they were very honest with me and told me that…read moreI would be better off getting a new computer. There was no charge to look at my computer. I was also told they give free estimates. I would definitely recommend absolute computer systems.