I recently had water damage to my townhouse. I greatly appreciate Imperial Restoration providing me…read morewith an estimate and gave me valuable information with the next steps. They were very thorough investigating what caused the damage, cleaning, and stripping the damaged area. Imperial Restoration will be the first and last company I would need for any similar event.

I would strongly caution anyone considering using Imperial Restoration for water remediation…read moreservices, specifically my experience dealing with Scott Gamble. After discovering a leak in my kitchen that caused plywood damage and warping, I asked my plumber for a recommendation for water cleanup/remediation. I was referred to Imperial Restoration, and from the beginning Scott Gamble was extremely persistent and pressured me into acting immediately. He repeatedly emphasized the urgency, warned me about mold, placed a blower in the home, and strongly pushed me to open an insurance claim, assuring me the damage should be covered. Because of his persistence, I contacted my insurance company and asked whether they could begin mitigation work while the claim was being reviewed. Based on the information and photos Scott already submitted to insurance, I was told they could proceed. Work started on May 6 and was finished by May 8. Here are my concerns: * No written estimate was provided before work began. * I did not receive clear pricing upfront before authorizing work. * I felt pressured into making quick decisions out of fear of mold and further damage. * Scott repeatedly pushed me to pressure my insurance adjuster for approvals and communication. * The company left my kitchen in disarray, including tarps and debris. * I specifically asked whether they would also restore/replace the damaged cabinets and kitchen components, and was told they had "a contractor" for that instead of handling it directly. Ultimately, my homeowners insurance denied the claim, stating the damage appeared to be long-term and not a sudden covered loss. Now I am personally stuck with an invoice for $3,377.91 due June 1, 2026, for work that I felt rushed and pressured into approving under the belief it would likely be covered by insurance. I was also later informed that concerns had arisen regarding some of the documentation/photos that had been submitted to insurance, which made me even more uncomfortable with the entire situation. Now my elderly father is left without a functioning kitchen sink, garbage disposal, or dishwasher, and this entire experience has created tremendous stress for our family. My advice to anyone dealing with water damage: Please get multiple opinions and multiple estimates before authorizing work. Do not let fear tactics or pressure rush you into making decisions. Ask for everything in writing before any work starts, including estimates, scope of work, billing expectations, and insurance responsibilities. I regret not slowing down and getting second and third opinions first.

Technician Carl arrived as soon as he was called 10pm at night. He was very polite, respectful,…read morepatient, and professional throughout the entire visit. He thoroughly explained every step of the process and made sure I understood everything before moving forward. I was very stressed when he arrived, but as Carl took the time to explain things clearly and answer my questions, I felt much calmer and more at ease. His knowledge, patience, and willingness to help made a huge difference. Carl is an excellent technician who is highly knowledgeable and truly cares about his clients. He is a valuable asset to your team, and I would gladly give him a 10+ star rating. From Nelly/Mirta.

Rigo is the guy super responsible and on top of it. Amazing people skills. Leaks and wall repairedread more

I noticed this company was given a one star review, but they must not have understood the full…read morescope of what they do. If you ask them, they will gladly explain to you anything you don't understand about their process. Between Quick Dry and my insurance adjuster, I have learned a lot about the entire process. It is definitely in your best interest to have Quick Dry in your corner. Maybe not physically, but they have definitely "held my hand" and took care of all the communication that was needed on my behalf with the adjuster. They are a 24 hour service that handles many home emergencies at a time. So you will see different technicians coming out to check the machines and monitor the moisture, but they all eventually become familiar faces.

From A to Z they helped me with water damage to my rental property. It was a disaster ruining 3…read morerooms below as well as the floor in that bathroom all from one faulty pipe. They came literally within an hour of calling and gave instructions to mitigate over the phone. Throughout the process i knew i was taken care of, they showed me (when asked) the water behind walls damaged that i wouldn't have known because it wasn't visible ! So they proactively make sure to get everything so you don't have mold in the future. Insurance had questions and they took care of everything, made it a lot less stressful. They understood that it being a rental we wanted it back up asap so they did their part quickly and efficiently. Thanks guys ! We recommend you to anyone !

Recently we had a water damage emergency inside our home. Experiencing this emergency was a shock…read moreto the system. I immediately panicked at the thought of my property destroyed. The technicians that showed up were timely. Man was it good to see them. They got to it, removing the sitting water and repairing the damaged walls and flooring.   The drying took a few days with fans and blowers going loud. But after a couple of days, the fans were gone, and my home got fully restored.   I'm impressed with their attention to detail and the finer things to make sure my home was (entirely) restored.   I strongly recommend this water damage company in Las Vegas. They took excellent care of my home and my valuables.

Shan came out to inspect our water damage, and was incredibly honest and insightful, answering all…read moreof our questions while providing us with valuable information. The most impressive thing that he did was tell us what we didn't need, and what expenses would be unnecessary, even when it didn't benefit him financially. What a breath of fresh air this kind of service was, when we are so used to having to worry about being taken advantage of by contractors. I highly recommend using this company for your consult and having Shan give you a very honest assessment of what you are looking at to repair your home. 5 stars!

Even though dealing with insurance-covered damage can be challenging, Minalya and Yashar made the…read moreprocess as smooth as possible for me and received full compensation from my insurance company. My experience with Minalya dates back more than two years when I faced water damage in my two-story building involving bathroom, hall way, living room and kitchen. I was unfamiliar with the process of dealing with an insurance company that kept delaying my claim. Minalya explained the process clearly, and helped me understand how to handle the situation. They took charge of the entire case, relieving me of the stress of dealing with an unresponsive insurance company. Thanks to their efforts, I received the full compensation I was entitled to. Had I gone through this process alone, I would have been much more frustrated and likely would not have received my full insurance benefits. Since then, I have recommended Minalya's services to my closest friends when they faced similar issues.

Yashar was indispensable during the home inspection process for our first family house. He brought…read moreto light many factors and regulations that neither we nor our realtor had noticed. He was thorough and diligent and clearly understood what insurance risks we were liable for and how to best mitigate the costs. I have already recommended him to any and all friends who are seeking help.