Late last night, I discovered a leak nightmare under my kitchen sink. Rigo arrived promptly after I made the initial call. He provided an excellent experience. I am very cautious with who enters my home but Rigo was very easygoing, professional, knowledgeable, and knew what he was doing. He took the time to thoroughly assess the situation, explain the entire restoration process, and clearly walk me through what to expect over the next few days. What stood out the most was his outstanding communication. He answered all of my questions with patience and made sure I felt informed and comfortable every step of the way. He also handled the insurance process while he was here, making what could have been a stressful situation so much easier. Digo's professionalism, attention to detail, and customer service are truly top-notch and greatly appreciated. I highly recommend him to anyone in need of restoration services! Rigo is truly an asset to WFM Restoration and I look forward to seeing my project completed smoothly. read more

Rigo is the guy super responsible and on top of it. Amazing people skills. Leaks and wall repaired

Technician Carl arrived as soon as he was called 10pm at night. He was very polite, respectful, patient, and professional throughout the entire visit. He thoroughly explained every step of the process and made sure I understood everything before moving forward. I was very stressed when he arrived, but as Carl took the time to explain things clearly and answer my questions, I felt much calmer and more at ease. His knowledge, patience, and willingness to help made a huge difference. Carl is an excellent technician who is highly knowledgeable and truly cares about his clients. He is a valuable asset to your team, and I would gladly give him a 10+ star rating. From Nelly/Mirta. read more

Carl was the first person I met from WFM. He came to my house with Jordan as the fist line investigators of our kitchen fire. Carl did a good job of greeting me (Joshua did too) when they came to my house & explained what the company does & how they can work with our insurance to get us on the path to restoring our home. They both reviewed the damaged areas. Joshua took pictures that were uploaded to their office & Carl made a sketch of the fire area so that their computer & staff could put together a plan to restore our home. They represented their company well. read more

Rigo came to my residence & he made me feel at ease with his patience & knowledge. He explained everything very clearly & was honest about the issue & what needed to be resolved & how. I will definitely be calling WFM Restoration LLC back to work in my house. read more

I had a leak in my ceiling on a Sunday. Rigo arrived quickly, assessed the damage, and helped me figure out what to do. I was very upset to come home to a leaking ceiling so it was nice to know how my house was going to get fixed. Great communication! I would use WFM again! read more

Carl was amazing with his service and I am very thankful for him. He was extremely kind and professional and would recommend him to anyone else I know. He was able to give me details of everything I needed to know from start to finish! Thank you for all of your help! read more

I am so grateful for WFM Restoration. I have been using them for all my water damage restoration/ mold remediation projects since I've been living here in Vegas (over 10 years). When I call them they make sure someone can come out to my house within 24 hours, they always communicate the step by step process, text me when they're on the way, and they clean up when they leave. I trust the quality, value, and service provided. I feel like my children and I are good hands and WFM has everything under control. I want to give a special thanks to Moises for guiding me through my last project. He was thorough, knowledgeable, available, quick but concise, and professional but personable. I couldn't have asked for more. The absolute best!!! read more

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I had a tub overflow substantial water damage. I had three estimates, and Rigo was the most organized and professional of the three. He started the claim process right away with my insurance. He provided me with his contact info so I could be updated. They also have better reviews on Google if interested in looking. He drew pictures of the area and documentation is very important in insurance claims. (One company - Life savers- claimed I would need almost double the work and money needed for repair) The job isn't finished but so far amazing read more

WFM Restoration - Drying - Damage Restoration Near Me

Let's just use the word clown instead of scam... these guys are clowns. No straight answers, no explanation of the process, lots of cost escalations... you'd think they would at least try to show up when they say if all they're going to do is scam you anyway. Clowns. read more

Terrible experience with this company. Huge rip off with price gouging. When I asked for explanations for numerous line items all they could do was adjust the price. read more

SCAMMERS! We were sent a technician who couldn't tell if the reading was bad enough to indicate water damage. He had to call someone else for EVERY QUESTION that arose because he couldn't answer it himself. The process was so convoluted the technicians couldn't even explain it in a convincing way! Without our consent he started snapping pictures under bathroom cabinets that are on the other end of the room not even near the water damage!!! This technician had NO CLUE what he was doing. At one point he asked who our insurance provider was. (They are a well known big provider.) We told him and he said "oh! They are known for responding." LOL WHAT DOES THAT EVEN MEAN!! Of course insurance companies are going to respond!!!! read more

They came out quickly and were extremely thorough in their assessment of the situation. Jonathan & Rigo were the techs that came out and we felt very confident in their ability to clearly assess what needed to be done. They were clear in their explanation and provided assistance with navigating the insurance process. I would HIGHLY recommend this company! read more

They are scammers! Don't let them do demolition if they don't tell you how much will it cost. They are in together with Prescision Plumbing. Just Beware! read more

Not happy with this company. They promised many things and didn't deliver on any of them. Would not use again. There was no communication on their end until they wanted to collect their money. And I agree with other reviews, they do seem like scammers. Be careful and keep on top of them if you decide to use their services. read more

I am very disappointed with their communication. After signing, the person was gone like a wind and left me with lots of issues and miscommunication. I am also completely unsatisfied with their workmanship. I'm frustrated of delayed response. Not recommended for your water damage issues. read more

We needed to call WFM Restoration to locate the source of where a leak was coming from in our hallway. Alan came out within an hour, and used an infrared camera to detect the water damage. He was extremely helpful, taking us step by step to organize everything to begin getting our leak and water damage fixed. There were no questions left unanswered, and the process was made clear. I went from being anxious before Alan first arrived to having a sense of calmness by the time he left. He was extremely friendly, personable, understanding, thorough in the paperwork and pictures, and very knowledgeable. I am left feeling confident going into our repair process for our house, which I thought wouldn't be possible in these types of situations. Alan is a huge asset to the WFM Restoration family, and a perfect representative for them! I would highly recommend calling WFM Restoration for your home! read more

WFM Restoration - Water Damage caught right in the beginning - Damage Restoration Near Me

Jonathan drove from north las vegas, came earlier then expected and worked efficiently and diligently, fantastic and professional work

On december first , we discovered what looked like mold on the top left corner of my shower , and the bottom right corner of my shower. Call w f m restoration to come out and look , they said it was definitely mold. So use their service and at the end.The guy told me all it was was wet wood or the stain in the wood. Not knowing anything about mold sounded reasonable to me. Fast forward to yesterday , as I was putting up the back board for my shower and I found what appears to be the same mold on the\nTop left of the shower.It appears , they never looked at that they just concentrated on the wet wood at the bottom of the shower. So now our home restoration has to stop.So I can figure out how to get rid of this mold. read more

I had a leak in the ceiling above my kitchen that had spread and caused pretty bad situation. I got in contact with WFM and they sent out Rigo. I'm very pleased with the service and customer care that was provided, and I would happily recommend anyone who may unfortunately find themselves in a similar situation. read more

Rigo came out for water damage inspection. He was honest and very professional. Appreciated his customer service. He deserves many many stars. read more

I had a great experience with WFM Restoration Company. After a water leak caused significant damage in my home, Jonatan responded incredibly fast, arriving the same day I called. He was professional and courteous. He came prepared and even had shoe booties for inside the house! He walked me through every step of the restoration process, explaining what needed to be done and why. I appreciate that. It really helped ease a stressful situation. Thank you Jonatan! read more

This company is like Dr. Jekyll and Mr. Hyde. The first encounter was lovely and then the service began. The inability to answer questions in a truthful manner, the misogynistic daddy knows best attitude was over the top. The response time was almost immediate (great!) However, I discovered it just a marking of territory like wolves in the wild. Leaving equipment on property to give the sense of them doing something rather than providing the services needed to get back to normalcy. Not everyone appreciates busy work and I happen to be one of those people. At the end of the day the nice-ities were just a mask, a gimmick, a ruse to ingratiate themselves so when they blow smoke it smells good. Shame on Precision Plumbing for recommending. #neverever read more

Jonathan was so helpful and professional. We feel very confident with the company and their services.

My washer filter clogged with pet hair and the water bypassed the filter onto the floor. Called the company and a two-person crew arrived about an hour later. I only saw and met one crew member; the second came in about halfway through the job and basically just did the paperwork. There was standing water along the baseboards and I made them use a towel to wipe it up. They said they didn't move my washer or dryer because they didn't want to scratch the floor (it's slate and they couldn't tell what material was on the floor). The crew members spoke fast, repeated information and didn't explain what they wanted me to sign. When I started to read the documents, they put their fingers over sections and started to tell me what I was trying to read. Irritating, but also indicative of scammers. In addition, they did get the water up, but I couldn't smell any sanitizer and the floor wasn't clean, including the water trail they left through the entry where there had been no water. Finally, they charged me about double what the job should have cost and kept pushing demo work. I would recommend trying a different company. read more

On Memorial Day we noticed a large water stain on our kitchen ceiling, wonderful. Tried to call USAA, nobody home. Went to trusty Yelp and up popped WFM Restoration. It was about 7 PM and I called their number, thinking to set up an appointment in the next day or so. I was answered right away, and amazingly they sent someone out within an hour. Alan M. scoped out the situation and provided a detailed plan for the road ahead. Alan was very helpful, knowledgeable, and professional. Hopefully everything goes smoothly from here. read more

Nobody who needs a restoration business like WFM is having a good day, but they have done a great job. They called me minutes after the plumber (Devan from Redline, also very good) referred me and Andrew came out the next day to assess the damage and start the work. The time window was from 1-3 and Andrew showed up at 1 on the dot. He called my Adjustor while he was here, handled that, and assured me that they'd be taking care of any claim stuff with them moving forward. He found additional water in another room that I didn't know was affected by the leak. Everything was explained to me very clearly. This is a stressful process and WFM and Andrew have been great. Also, screw Kitec for putting me in this position in the first place. read more

I have worked with this company on two occasions. The most recent time I worked with Justin. He was professional and courteous. He was very informative regarding the repairs I needed. These days, you have to be very cautious about companies who work on your home as they can attempt to scam and take advantage of people. I found that Justin was great to work with, and I had no concerns. read more

So far, so good. Will probably need to update as the project continues. But as far as responsiveness and professionalism, I can definitely recommend WFM and Andrew who was the initial responder to my flooded bathroom. I returned after being away from home for 2 days to find my garage leaking when I entered to find my toilet had been running and was going through the floor and through to the garage. After filing an insurance claim, I decided on FWR to do the water mitigation. After was the adjuster and was knowledgeable, thorough and professional in getting the information needed to process my claim to get the ball rolling. There's much left to do as it did a significant amount of damage but Andrew was able to answer my many questions and offer guidance as to what's next! More to come... read more

We have a secondary leak from an adjoining property and needed to get verification and start the repair process. Maria got ahold of me right away and scheduled an appointment to assess the problem and has followed up the whole way! I am impressed and grateful. Nate showed up right on time to inspect the home and was very professional and courteous. He was Extremely knowledgeable about the situation and explained everything perfectly about the entire process. I would highly recommend this company and ask for Nate specifically, he's the best!!! read more

WFM Restoration - Nate taking care of business!! - Damage Restoration Near Me

I am giving the company three stars because I am just starting this process, and it's difficult to provide a complete review until the job is finished. Rigo has been excellent in addressing all my questions. He was patient, professional, and knowledgeable, and he took numerous pictures for my claim. He also had a strong understanding of the filing process. If this review were solely about him, I would definitely give him five stars. I would also rate the young lady I spoke with five stars for calming me down when I had a meltdown after receiving the first email from my claim adjuster. Although I don't know her name, she was wonderful. However, I have some concerns about the company's processes, which is why I'm currently giving it three stars. I have not yet received an estimate for the cost of this job, which initially started as a small project but seems to be increasing in cost as I write this. While I signed the contract without duress, I didn't have the opportunity to obtain estimates from other companies for comparison, which concerns me. Since this is my first claim, I would like to compare prices and services with other restoration companies or contractors to determine if this one is truly a five-star company. I am just starting this process and hope to be treated fairly, rather than feeling like I'm being taken advantage of due to my resources. I am also concerned about the quality of work being performed; I've noticed some deep scratches on the wall opposite the area they are working on, as well as a piece of trim that was not affected by water damage but was damaged during the removal of other affected pieces. While I hope to give a five-star review, it is still too soon to tell. read more

Our hot water heater had a leak causing flooding in our garage and into our house. Our plumber recommended WFM Restoration. We contacted a friend in the construction business and he told us WFM was a great option to help with the water damage. Nate came to our house, went through the whole process with me and the next morning the crew showed up and got to work. Everyone was kind, courteous and understanding of the situation and promptly went to work to remediate the damage. They were very respectful of our property, assisted me in packing and moving boxes, contained the wet areas and left our house is an orderly manner when they were complete. If you have a flood, don't hesitate to contact WFM Restoration. read more

Please take the time to read the entire post. To start off, I was not impressed with WFM.... My initial complaint was, WFM was not communicating with me about the work that was going to be done at one of my rental properties. I would have workers showing up speaking to the tenant. The tenant would then call me and relay the message. That does not work for me.... The tenant is not the owner of the property... I am, those questions should be directed to me. Not the individual living in the rental property. I met with the workers and management from WFM. I explained my position and it was obvious to them that I was unhappy. After the conversation, WFM began communicating with me the way I thought they should. I appreciate them working hard to make this restoration happen. The quality of work was excellent. WFM also completed the work in a timely manner. I was really impressed with the overall experience once we worked out the initial issue. I would absolutely recommend WFM to anyone who needs restoration work done. I was really impressed they worked so hard to work with my personality. At the end of the day, 5 star work deserves a 5 star review. Thank you WFM for the help! read more

Well today was the first day of demo, Adam, Danny and Andres were extremely helpful!! They packed our whole kitchen up and made sure to ask if we needed anything left out. Of course I couldn't think of anything but when I did and needed to find said items the crew was on it, they insisted they recover it which they pretty much knew where the items were that I needed... they worked extremely hard today and went above and beyond expectations!!! They let me know everything through the whole process they had to move furniture around and asked me to make sure where they were moving it was fine. Considering the state my living room is in they made sure I still have access to everything I need access to. Well done I'm still in awe of the helpful, friendly, and hardworking staff that works at this company!!! read more

WFM Restoration - Water damage is inside kitchen this is the clean taped off area - Damage Restoration Near Me

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These guys actually did a nice job of tearing the wall out and putting up plastic in order to dry out the leaking pipe so the plumber could come fix the issue. They took quite a while to get my estimate into the insurance company so I had to call them and I guess remind them(?) to push it through. Once their work was done I guess they decided they no longer care and no need to come take down the plastic and remove it. I was on the schedule twice to have them come clean up and both times it was a no show. I ended up tearing down the plastic myself, which I guess isn't THAT big of a deal but the fact that I was on their schedule and they never showed up is crappy business. I would not recommend only because once the initial work was done and the insurance accepted their claim they didn't care anymore. This seems to be the trend nowadays I guess. read more

Joel from FRM Restorations helped me out so much with my flood situation. He came out and help me get started on my insurance claim. Thank you again for your help read more

We had a water leak from the upstairs bathroom, through the ceiling into our laundry room. Sergio came right away and is very polite and professional. Gave me an estimate if I were to pay out of pocket but we ended up going through our insurance and another company. Based on his professionalism, I would recommend his company to others. read more

Andrew was amazing, he arrived so quick and walked me through the process and made things stress free

Goettl said they had to call this company after my water heater leaked. Despite pulling my car out of the garage every time they came, they still managed to scratch my driver side door as well as my flooring when they ripped up my toe kicks in the kitchen for no reason. This company tries to rip off your insurance by charging $3700 to take out 4ft x 4ft of drywall. The employee claimed I wouldn't owe them anything and they only work with my insurance--not true. My insurance wouldn't cover all of their exorbitant fees and I had no insurance funds left over to have a company rebuild the water heater stand. I had to do it myself. I highly DON'T recommend this company. For this reason I can't really recommend Goettl either. read more

WFM Restoration LLC tried to take advantage of my elderly, medically ill father. We had called Precision Plumbing Inc. only to unclog a kitchen sink. Without our consent, the plumber contacted WFM Restoration LLC, who then showed up uninvited. When they arrived, they immediately began pressuring my father's caregiver, scaring her by saying the wetness under the sink was "toxic mold" and unsafe. The wetness under the sink was caused by the plumber snaking the pipe. From there, the manipulation started. He pushed for my father's home insurance information and claimed the cabinets, dishwasher, and sink all needed to be replaced immediately. By chance, I was watching my dad's kitchen camera and saw this happening. I called the caregiver, who handed the phone to the man. I told him directly that what he was doing was illegal and that we never called his company. Only then did he grab his belongings and left. How many elderly and mentally ill people have they already scammed this way? Do not trust this company. They prey on the vulnerable and use fear tactics to push unnecessary, costly work read more