I paid Gerald Smith, the owner of SOS Tow and Auto, over $3000 in labor alone to install an engine…read more(plus $3200 for the engine itself), install a rebuilt transmission (plus $1300 to a rebuilder that he chose), and approximately $2000 in additional requested parts and fluids (injectors, starter, plugs, coils, radiator, fluids, etc). That is just short of $10k invested for the repair of an '01 truck. Upon picking the truck up, I immediately noticed that the truck had a 'Service Engine Soon' light. I was very concerned, but Gerald said that this was likely due to the truck needing to be taken through driving cycles following the engine and transmission replacement. He also mentioned that he felt that the truck had a vacuum leak and that he had neglected to upgrade the hoses on the vehicle during the engine and transmission replacement. He hooked his computer up to it, and said that he had seen no codes, and claimed that the vacuum leak needed to be addressed, and the truck just needed to be driven. I was not happy about the 'Service Engine Soon' light nor was I happy about the lack of common sense to replace bad hoses at the same time that you replace the engine, but I did understand the concept that with the major components being replaced, the truck did need to be taken through driving cycles to allow the truck's computer to be updated with the newly installed components. I decided that I could replace a few hoses, and drive the truck, and that everything might work out, right. I could not have been anymore wrong about the job working out. The same evening that I picked up the truck, I had an ODB computer placed on the truck, and there were multiple codes. Not only this, but the truck really was not driving well - there was clearly a misfire. When I contacted Gerald about the codes and the misfiring, he answered the call on speakerphone and said that the codes were "due to preexisting issues" - I could hear him discussing the issue with his wife in the background. Furthermore, he refused to give me my receipt or any of the paperwork that he had stated that his wife would be preparing for me. He said that any additional work that he did on the truck would be an additional cost; he did not honor his so-called warranty at all. It was at that point that I knew that my truck was likely in far worse shape than I ever could imagine. On May 15, 2025, I finally had a chance to have the truck looked at to address the alleged vacuum leak, the codes, and the 'Service Engine Soon' light. Their findings were very alarming; they found that Gerald had left the knock sensor unplugged during the installation of the new motor, of the new fuel injectors he had me purchased some were loose and/or improperly installed, and various other nuts and bolts were loose. The transmission was low on fluid and was not shifting properly. I paid $600 for the knock sensor, fuel injectors, loose nuts and bolts and the diagnosis, and elected to have the truck towed to a transmission shop the following day. The findings at the transmission shop left me speechless. The very first thing they attempted after seeing the low fluid levels via the transmission dipstick was to add some fluid - the transmission fluid that they tried to add spilled on the ground as they tried to add it. This was bad, but the findings only got worse. This is the short list of what I witnessed them encounter: Loose/unbolted high pressure AC line Loose/unbolted and unsecured fuel line under truck (this is severe fire hazard) Fuel line stack bolts missing Inoperable transmission bleeder Missing transmission bleeder hoses Missing transmission dust cover shield Missing bolts on cross member Exhaust mount nuts missing Upon further tear-down, these additional issues were discovered: The brand-new starter that I supplied Gerald with was only secured by one bolt - not the three that are required The torque converter was improperly aligned during install Missing bolts at transmission bell housing Marred transmission casing due to the wrong bolt (too long) being forced into the wrong location Various bolts cross-threaded and stripped due to improper placement Missing transmission vent tubes Missing transfer case vent tubes Idle air control valve missing cap after install of replacement engine After repair and correction of the neglect incurred by SOS Auto and Tow, I just paid an additional $3200 not including multiple tows and multiple Ubers due to my truck being inoperable. At a minimum, Gerald Smith of SOS Auto and Tow is responsible for these most recent charges. I will be taking legal action due to this act of gross neglect and services left unrendered. Potential Consumers: Do yourself a favor and do not entrust Gerald Smith, SOS Auto and Tow or any of its affiliates with the care of your vehicle, unless you enjoy burning your hard-earned money or potentially being burned alive by neglectful work such as leaving fuel lines exposed and unsecured beneath your vehicle.

My car tire went out driving back from Louisiana and I didn't have a spare. I came upon Gerald's…read morenumber by searching road side assistance in my maps app. Gerald was about to close down but he answered the call and showed up quick. Gerald jumped out asked me the problem and suggested that I call a 24hr tire shop that he drive me to. Gerald was nice, precise, technically proficient, and fast. The price was cheap and affordable. Thank you Gerald.

they reached me in less than 20 minute, tower was friendly , the price was reasonable.read more

Poor service, unprofessional, disrespectful Male dispatch mgr. 6 hours wait w/NO service provided,…read moreunethical business practice. Context of incident dated July 2nd, 2026. Allstate assigned my tow request placed 7/2/2026 @10:35am CST, to TP Wrecker Service (AKA: Tow Pro Wrecker service phone number 972-938-3221). Pick up of vehicle located at CO-PART located 1701 E Belt Line Rd Wilmer, TX, is 21 miles from tow Pro Wrecker. By 11:20 am CST, I was on the phone with TP wrecker paying my out-of-pocket portion of $104.17 which was in addition to the$120.00 that Allstate was paying via PO#1061594085. The vehicle needed to be picked up prior to 4pm as Co-Part closes at 4:30pm. I followed up with TP wrecker service a total of 5 times from 11:20am all the way to 4pm to asked on arrival time & assigned driver. Every time I spoke to a different lady dispatcher which would say that they did not have an assigned driver, and that they understood timeline. I also advise on every follow up call that there is a per diem cost from Co-Part if it was not picked up by end of day July 2nd. Driver was not assigned until 4pm, arrived at closed location at 4:41pm, car was NOT picked up. What makes this egregious, is that today July 3rd I called requesting to speak to dispatch mgr. a male got on phone extremely unprofessional & condescending. When I asked for his name, he said while on loudspeaker," my name is none of your F***king business!" and hung up on me. I called back and asked for my refund on portion I paid out of pocket, response was "you'll get it sometime within a few days and hung up! Co-Part is closed due to holiday; I will incur per day cost. They took my copay & Allstate payment. Was treated horribly, 6 hours wait w/NO service rendered, is unacceptable. Not ethical way of doing business, unacceptable wait time, not a way to treat customers and cheat system. I hope that registered owner Danny Girard wasn't the rude male on the phone. Notification to Allstate has been done.

I am so glad I found this towing company. Their customer service is unmatched, it makes all the…read moredifference when shopping around for tow service. Scheduling a service was super easy and the owner was very attentive to all my calls and messages. He was super patient with me and very polite throughout the whole ordeal. The best part of it all is that they are VERY affordable. They will work with you and charge very reasonable rates. I am super impressed with the quality of service I received today, they are by far the best tow service company I've had to use yet. I will definitely be using them from now on if I ever find my self needing another tow service. I highly recommend, you will not be disappointed!

This company was very timely and efficient. The cost was reasonable and the individual assisting…read morewent above and beyond to ensure my vehicle was delivered safely to my apartment.

Thank you to Awesome towing. There was a breakdown of communication with Allstate roadside on a 95…read moredegree day. I paid awesome outright to tow our vehicle to dealership. I had to fight Allstate to get my money refunded and James was very instrumental in the process. He was extremely helpful.

woke up to dead lights at 7am, on a school day. i finally realized I got roadside assistance with…read moremy insurance, initially my insurance quoted the time at 8:41 of ETA, but Awesome towing came at 8am. perfect timing, and he was really prompt before the storm started. Definitely would recommend them every time, and hope my insurance company always connect with them when I need assistance

If you need a tow call them!! Great customer service. Dora the dispatcher was very friendly and…read moreAdam the tow driver was very helpful and nice!!

This place is absolutely ridiculous. My vehicle was towed here, and after I paid the full amount to…read moreget it released, I returned only to find it blocked in by other cars. Things happen, so it was cool until.... When I went back to the office to ask for help, the attendant told me there was no one available to move the vehicles. Mind you, the Cowboys game was about to start, so I understood they might be short-staffed -- but it still didn't make sense. I politely asked if someone could give me a call once the cars were moved so I could come pick mine up. The response? "Unfortunately, we can't do that." So let me get this straight -- you can't make a simple phone call to let a paying customer know their vehicle, which is already released, is no longer blocked in? My only options were to sit there and wait indefinitely or leave and come back, hoping the issue would somehow be resolved. That's completely unacceptable. Not only did I waste over an hour waiting, but I also inconvenienced the person who gave me a ride. It feels like they treat people poorly just because they know we're stuck -- since this place also serves as the city pound, they seem to think they can get away with it. We're hardworking people already in a bad situation when our cars get towed. The least they could do is make it easier to retrieve a vehicle after payment. As I write this, I've been waiting for over an hour for a car that's already paid for, with no end in sight.

Recently my car broke down on the side of the highway. I was alone with my 2 year old so I was…read moreanxious about getting help. David was prompt and courteous. He helped me get back on my way very quickly. I was so thankful to find good, honest help!

From the owner: We offer winch outs, wrecker services, low clearance, local and long distance towing services for…read morelight and medium duty cars, vans and trucks. We also offer fast accident scene response. Our roadside assistance services include jump starts, battery replacements, flat tire changes as well as fuel, fluid & air delivery. We care about your vehicle and property and we value your time. Rely on D&J Towing & Roadside Assistance for damage free towing and fast, efficient roadside service!