Just brought a TV here today, after getting the run around from Blossom Hill TV, TVS Repair, and Lee's Tv & Vcr Repair (BHTV was referred by Comcast, the others I found on Yelp). A+ Universal TV is the only place that had a storefront, called me back within 2 minutes of calling, and were open during their business hours. They were clearly working on a lot of TVs, so he said it would take 2 days to hear back about the $25 diagnostic check up, and I will update when we hear back. I'm just glad they seemed like a legit TV repair shop. read more

DO NOT USE THEM! Incompetent repair and incredibly bad customer service. The only reason I gave them 1-star is becaome the system would not accept a 0-star. After promising to call with an estimate for a TV repair in 2 business days, they still had not called a week later. When I called them, they used the excuse that they were very busy. They promised to call me back in a day, but again did not. This happened twice more. After keeping my TV for almost 3 weeks, they said they could not fix the problem. Also, the inside of the shop is messy and disorganized. read more

I wish I would have chose a different tv repair company. Lesson learned I guess. These guys need to learn a few things about customer service. read more

Although, I seen some very bad reviews about this company, I tried to give the company a chance due to that the reviews were so outdated. In chance that the company had changed their ways. However, I've found out the hard way and confirmed the old reviews. This guy is so unorganized and unprofessional. I would not recommend him. First off, Upon dropping off my TV to the shop, his shop is so messy and unorganized. Parts and equipment were all over the place. I could barely walk into the shop without stepping over things. Secondly, upon inquiring how much to repair my 50" TV, Hao, the owner, wanted to charge me over $200 in labor costs just to swap out 3 boards (which only took a few screws and a couple of cables to disconnect and reconnect). I determined this by checking out how much parts cost online and subtracting the part cost from his quote. Bottomline, I was being way over charged for a TV that was about 9 years old at the rate of almost the cost of a new TV. However, I still wanted to give this company a chance since how I was able to work out an arrangement where I provide the parts and he just does the labor. Saving me $165 in repair costs. So it was still worth it for me to take a chance on this company, but then it turns out their reviews where spot on. One, it took Hao, the owner, 2 days just to get the new boards installed after I dropped them off. Then, by his own admission, he said if I didn't hear from him on the day I was to pick up the TV, that this would mean everything was good to go and to show up at 3:30pm to pick the TV up. So I drove to the shop at the designated time, in traffic, as agreed upon, and he wasn't there!!! But what really upset me was that when I got there to pick my TV up, I found out that my TV hadn't even been worked on yet. He had over 2 days to work on it and still no boards where installed. Finally, when I got a hold of Hao, he stated he would get the TV done that day and drop it off to my home so I wouldn't have to come back. (A little late for a gesture like that since how I had to drive in traffic just to show up on time.) In any case, he told me he'd be at my home by 6 pm that day, but he didn't show up until 6:45pm. So bottomline, I would not use this guy to repair your TV's. He totally lacks professionalism and obviously doesn't know how to organize and plan his time. read more

Horrible. I made a 1:30 appointment. I called at 2 o'clock and they said they'd be there at 3. By 4 o'clock they said they were on their way. By 4:15 I just cancelled. What a waste of a Saturday. read more

I dropped my tv off on dec. 27 2013 I paid the $25 fee for the estimate I was told that they would call me in 3 days and if they didn't that I could call them . Of course I had to call them , they quoted me a price of 350.I agreed and he said that it would take about seven working days . When I called their mail box is full and the line gets disconnected . Long story short NOT When I called to set up at time to pick it up he stalled for more time . I was supposed to be at their shop @ 10 a.m. at 9:30 He called and in a halting voice said that he didn't know how to say it but My tv WAS working but when he plugged it in to make sure it made a pop and the screen went dead he then said that he replaced the internal fuse and it did it again He thinks the power supply is bad . (MUST HAVE HAPPENED WHEN HESHORTED OUT A CONNECTION ) Any way I am schedualed to pick it up tomorrow it only been about a month .stay tuned . I am not trusting this company. read more

Earlier this year, I cold called this place from seeing their Ad online. I saw the bad reviews but then knowing every other place has issues, I decided to give them a try. The service guy 'Hau' came out and diagnosed our TV. He found the problem and transported our large flat screen (10yr old & paid $3800 brand new) in his van to his shop. The repair costed $400 and when checking around, this is about right for what it needed. They were a bit slow on the repairs, and when we went to the shop to follow up, they had several TVs being repaired. They are just very busy and I have no doubt any other place would be the same. After a couple weeks(waiting for a part), he brought the TV back and it worked fine. Several months later (this week), the TV had other unrelated problems and I called Hau and he came out and sure I had to wait a couple hours, but he told me and advised when he would get here. Hau remembered me and told us it was another problem due to the age of the TV. Hau didn't charge me for his service call this time and he made some great recommendations and was very nice and realistic. If I decide to scrap the TV, he may come back to pick it up. That would save me a lot of trouble of hauling this heavy TV myself. I would use this repair service again. People just need to understand that this is a busy place and they do the best they can. If you want superior, on time, etc service, then perhaps you should take your TV back to where you bought it and/or get an extended service plan. My TV lasted 3yrs longer than expected for its type. I have no complaints other than having to wait, but then again, you wait at DMV, the Post Office, the bank, many stores, etc...I gave 4 Stars because they repaired my TV right the 1st time, came out a 2nd time didn't charge and made some excellent recommendations and answered all our questions about the new TVs out there all while being polite, while we were aggravated about having a non functional large TV. Thank you! read more

Called on A Sunday and was surprised they answered. They said they could be there in 2 hrs. I live in Antioch. They were running behind but called to give me status. Had 2 burned out panels which he showed me with the meter. Came back a week later replaced them and the TV ha been fine since. $250 less than the other Co. I called. Were in & out in 20 min. Very good service, these kids hustle to get it done read more

Exellent I have sprint Evo o called many places that they put adds on cragslist the only fix iPhone cuz easy to work and they are not real engineers but this place know how to work with Any Cellphone mu charging part was broke and they fix it for me the same day I drove from SF I am so happy with service and work I recommend anyone that love his phone should go there thanks hope this help read more

BEWARE OF HOUSE CALL SCAM I call them and told them half of my 5 year old 55" plasma TV screen was not showing a picture . I set up an appointment for that next Friday 12 noon they call back 3 times between noon and 3pm saying each time 30 minutes we are running late we will be there. eventually showing up a little after 3pm. The service tech turned on the TV and said there is only half a picture. I can fix that for $395 . No tools used not even a cover removed . seconds later he asked for $50 for the house call . I told him that I had already explained to him the problem over the phone what was I paying $50 for . He was in my house less then 3 minutes. He sad just make it $45 . I unwillingly paid him and I will never call this company again. He then made the statement that the $45 I just paid, if I got them to fix it would be subtracted from the $395 . FAT CHANCE THAT WILL EVER HAPPEN don't use these guys BEWARE SCAMERS read more