Fidelity Home Warranty sent AV Hawaiian out, who in turn sent out Chris to fix my back wash valve. He's got pool knowledge that's for sure. But 3 months after he replaced the backwash valve, it's not working. The company that services my pool said that he should've replaced the entire part (PVC pipe that comes with the backwash valve), but AV Hawaiian didn't mention anything about it. Either way, the part Chris replaced is still broken and I'm in the process of getting AVH to assist in fixing it. I'll check back once I know the outcome. read more

AV Hawaiian was great! We went through our home warranty and not only were they able to come out pretty quick, but since this is our first house with a pool, one of the guys asked me a few discovery questions about the issue, and probably quickly discovered I wasn't that educated in how all the equipment worked together. He walked me through EVERYTHING. He had to order a few parts and gave me an estimated time of delivery and it was on the earlier side, which is always a plus. They came back over when we were at work and not only swapped the parts, but got our system all put back together and purged the air and everything. They called when they were finished and walked me through everything they did and exactly what to expect. He informed me that the number he called on was his work cell and to call if I had any questions when I got home. I came home, turned on the hot tub and was relaxing in about an hour. They couldn't have been nicer or more respectful to my wife, myself or home. I wish I remembered their names to give them kuddos here. Sorry, but I thank you! read more

I can not say enough great things about Chris and AV Hawaiian! I have had two great experiences with them. In my first experience, my home warranty company contacted AV Hawaiian when I had reported a leak in my pool. AV called me and asked me if I could see any leaks at the equipment pad because that is the only kind of leak that my home warranty company covered. She told me that they would be happy to come out and look at it, but they didn't want me to pay the service call fee if the home warranty company would not pay for it anyway. I thought that was super honest of them not to just take my service call fee and run! My second experience was when my pump would not prime. My home warranty company once again contacted AV and Chris came out within 2 days and fixed me up within 2 hours. He was extremely kind, did great work, and was willing to explain what he was doing each step of the way. He had to replumb a few of my lines and he left me with pool equipment that looked nicer than it did when he got there! I highly recommend AV Hawaiian! read more

So I bought my house last year and got a 1 year home warranty with the purchase. My pool pump worked perfectly fine all summer long and ran 1 hour a week during the winter. So a few weeks ago my pump goes out and I call my Home warranty company and they send out this guy. He comes out takes a look at the pump and says oh well you got a 1.5 hp pump rated at 15amp and your running it off 15amp it should be off 20amp that's why it burned out. I asked him If this pump was too big for the pool and he said yes but lets not downgrade "lets see if we can get some money out of them". referring to upgrading how the system was set up. Its an above ground pool so the pump is plugged into a gfi outlet thru a heavy duty outdoor extension cord. A week later I haven't heard anything from this company so i call and they tell me I need to call the home warranty company which informs me that because this guy wrote up the circuit was overloaded it burned out the pump and this voids the home warranty. lets use some common sense 99% of above ground pools are plugged into a normal outside plug thru an extension cord. I spoke to 2 electrical guys and neither one said a 15amp motor needed to be ran off a 20 amp breaker. read more

Well the first time I had this company come out under my home warranty, everything was wonderful. I have recently experienced a problem with the pool sweep pump so I called in a home warranty service request. AV Hawaiian Pool showed up on a Tuesday in the afternoon after giving me some advance notice that they would be there. The next morning @ 3am I was rudely woken to the sound of the pump working without water going to it. Turns out that the hose to the pump was "blown" off and I believe it had something to do with the work they did the day before. I spoke to the person who was at my house while the repairs were being made and they said that AV Hawaiian had moved the hoses around but had not disconnected them. I made a new service request and they called me back. When I explained the situation I was told that they did nothing that would have caused the hose to come off. I sent them pictures and they agreed that it could have been from the work they did and that they could not come out until the following Monday. I told them that was unacceptable. They finally agreed to come out "SOMETIME" on Friday morning. They never gave me a time line. They know I need advance notice so I can unlock my gate and put my dogs in the house, as was the case 3 days ago. It is almost 12:30 on the day they were supposed to come out. I just received a call saying they could not help me today because my dogs were in the back yard and the gate was locked. Did they expect me to leave the gate unlocked and my dogs chained up with I did not know what time they would be there? I told him that he had not given me a time and had not called. I would have gladly been at my home or had someone there if he had given me advance notice or a more "definite" time frame. He claims he told me sometime between 8 and 12. Not the case at all. That is what he told me for the Tuesday appointment. Poor customer service. They showed up without calling me. So now they won't be out until Monday. If in the next 3 months I experience any issues with my pool equipment and need any service under my home warranty, I will request that they do not send this company out. What a joke. read more

Not worthy of even a single star. They come to fix a pool plumbing issue. Leave because they didn't have the "right" tools for the job (a snake!). We'll come back by the end of the week (three weeks ago). Never pick up phone calls or return calls, and never showed up to finish the job. To make it worse, they lost the pump seal while looking at the issue. What a joke these guys are! read more

I'm frankly shocked that there are any reviews less than 5 stars. I wish I could give six. These guys have been out to my house several times to fix pool issues at the direction of my home warranty company and I've never had less than stellar service. In fact, the guy that comes out always goes totally above and beyond the call to make sure everything's right. When my home warranty runs out, I will still call these guys for service on the pool if I need it, simply because they're good, and they do it right. read more

Believe all the bad reviews. Robbie seems like a really nice and personable guy and was good at coming out to collect the $65.00 required under the terms of my "home buyers protection" plan provided by First American insurance co. To his credit he did fix two leaks in the plumbing by tightening up two loose pipe joints. (Took all of two minutes). But the third leak apparently required parts that he did not have and would have to order. That was the last I ever heard from AV Hawaiian. After several calls they could not give me a date for the follow-up repair and soon refused to even return my calls. I hired another company to finish the job. According to the insurance company, Robbie determined that the leaks were due to "normal wear and teal" and therefore could not be reimbursed by the terms of the insurance policy. What a scam. read more

After reading the negative reviews I was a little nervous - our pool pump overheated and stopped working. We have a home warranty through American Home Shield and A.V. Hawaiian Inc was who they referred the service request to. Robbie called within 24 hours to schedule an appointment two days out. He showed up on time, fixed the pump by replacing a part that he had with him. Took less than 30 minutes. He even gave us a new debris basket to replace the one that had melted when the pump overheated. Also, while he was looking at the system, he noticed the solar was leaking due to a loose hose, so he tightened it for us. I'm sorry for the people who had a bad experience with this company (and believe me, we have had our share of bad experiences with other contractors!), but our experience with A.V. Hawaiian Inc couldn't have been better. read more

Complete joke! I placed a call with our home warranty company asking them to send out a tech to look at our pool sweep since it could have a couple parts (hose and back up valve) replaced beyond the cost of our deductible. A V showed up and immediately said my filter needed to be replaced despite the fact they didn't even look at anything and my filter was running at 17 psi at the time. They said they can't replace anything on the pool sweep but they said they could convince the home warranty company to replace the pool filter for our $75 deductible since they were sales reps for the filter companies. Was expecting a call later that day to schedule a time to install the new filter since I agreed to have the filter replaced despite the fact we agreed it would probably not solve any pool sweep issues. I called the warranty company this morning to go over my plan and they let me know they denied the claim since A V said the pool sweep was causing the issue. AV somehow created a diagnostic order without ever looking at the equipment. It is pretty clear this was just a sales pitch for them to make a quick profit on the replacement of the pool filter by overcharging my home warranty company but failed. Hope my pool filter doesn't actually fail over the next 3 months otherwise I'm screwed over a false diagnostic. read more

This company came out to fix my pool and caused more damage than they repaired. They ended up coming out 3 times. The third time to fix a wire they broke on the second visit. They don't return phone calls and I have yet to speak with a technician. My home warranty company sent them. Next time I will just pay out of pocket to have a real pool company do the repairs. They are incompetent!!! read more

Robbie and everyone at AV Hawaiian did a fabulous job with my pool pump. So prompt, and followed through with everything they said they would. Such great service and so refreshing after having another company come out with my home warranty and completely fail on all fronts. I would recommend AV Hawaiian every single time. read more

I had a problem with my pool pump/motor (was making lots of noise) and my pool/spa heater (not working). Rob came out under the home warranty service (arrived on time), diagnosed the problem and told me he would be in touch with the warranty company to obtain authorization to make the repairs. They called me back and scheduled a time to make the necessary repairs. Rob arrived during the targeted appointment window, made the repairs and assisted me in the overall operation of the pool/spa equipment. Rob was extremely knowledgeable, very friendly and professional and performed the work flawlessly. Could not ask for better service. I would definitely have them back to service my pool equipment and would not hesitate to recommend them to others. read more

If you need dental work, don't go to a mechanic. If your pool and or spa need repair, don't use Turner Electric, instead call AV Hawaiian Inc. I have a home warranty and my spa was draining almost completely every time the sweeper came on. AHS dispatched Turner Electric to diagnose the problem. I had to wait two weeks before they came to my house. The person from Turner Electric was unsure as to what the problem was. He thought that the spa had a leak otherwise it was the actuator valve to the spa was not closing all the way. Once Turner Electric determined the spa had no leaks, I was told to wait another two weeks so they can order the valve. Another two weeks went by and they arrived only to tell me that AHS did not cover the part. The problem with the spa was not fixed so I contacted AHS and requested a second opinion. AV Hawaiian came the next day and immediately determined the the valve indeed was defective and IT WAS COVERED by the warranty from AHS. AV Hawaiian has experienced employees that have extensive experience repairing pool and spas. I recommend them to anyone! read more

Do not call this business...They will never answer the phone. If you are using a home warranty do not allow them to use this business. They will come out and say the parts are covered to you then submit a claim for products that they know will not be covered. Easy way of collecting money without doing any work!! AVOID AT ALL COSTS read more

5/23/2014 - Fidelity Home Warranty loves AV Hawaiian because they find ways for denying pool repairs. My main-pool motor went out. AV came out as instructed by Fidelity Home Warranty. The AV technician, Chris, reported that the motor was too large for the filter. Fidelity denied the repair. We reviews all of the paperwork for the pool installation. An architect designed the pool and all of the infrastructure. The plans were submitted to the city planning department for approval. The plans were approved. The installation was implemented and then inspected by the city planning department. The plans were approved. The installation has been running for 9 years. Now the declaration is by AV Hawaiian that the pool has not been installed properly. The pool drawings and the installed components match. Fidelity denied our claim. AV Hawaiian then stated that they would be out to implement the repair as they had authorization from Fidelity. AV Hawaiian came late, did not know why they were to visit us, claimed they did not have approval from Fidelity, they left. Bad business, bad company, never let then onto your property. If your Home Warranty company informs you that they are sending out AV Hawaiian, request an alternative company. Be warned, if you do not accept this warning, you are in for deep, deep problems. read more

We had a couple of issues to be addressed about our pool. We called our home warranty company and they sent out AV Hawaiian. They were at our house for a whole ten minutes only to say they did not do any leaks, if they were in the pool itself or underground. The filter and equipment area showed no leaks, so I was left to hiring a leak detecting company. I asked about about why the pool lights did not work. They said (again) they could not cover that, but he said the discoloration in the bulb told him there may be a leak, at the light unit. So, a few weeks later, I needed to adjust my timer for the pool sweep. I noticed my GFI plug needed to be reset. I pushed it in and now the pool light works. For the $75.00 charge, I think AV Hawaiian should have found that simple fix. I feel they did not do a thorough job. Furthermore, they had a scheduled job right down the street prior to my appointment, but they still charged me for telling me nothing and basically hopping out of their truck. Bad business. Would not ever use them again. read more