Really great experience overall with A1 Garage Door! Scheduling was easy, they texted ahead to confirm, and Matt Ancona--our technician--was professional, knowledgeable, and genuinely friendly. He explained everything clearly, didn't try to upsell, and got our garage door back to running smoothly and quietly. Huge improvement! I also appreciated the follow-up email with their 29-Point Safety Inspection. It laid out everything they checked and adjusted, which gave me confidence that the job was done thoroughly. read more

Unfortunately, it's very similar to Hansen's windows. It is all based on sales gimmicks. They are insanely overpriced. I decided to go with a guy named Rob at Rob's garage service in Yspilanti. He was honest and it's a family owned company. He saved me about $800 A1 would do better to be transparent with prices. They could not tell me the prices until the guy called his "boss." It is a shady business and I do not recommend. He also took over an hour of my time where the Rob guy took 10 minutes. read more

Never use this company. I called for a cable fix and figured it would costs about $250 based on other companies I have used in the past. After initially told $59 plus parts, they got here, pulled up the ipad and was told it was $530..... Then the dude tried to use technical jargon which after I asked for definitions he could not explain. For example, what is the standard weight ranges when he said mine was heavy. no explanation. I just replaced the spring, rollers, and other parts last year and the guy said the door would not last more than a couple of months. (I just needed a cable replaced). He then tried to enroll me in a membership, sell me an $8,000 door, and said the other companies that worked on the door were terrible. Told him I was not paying anymore than what was quoted and said to finish. He then came back again and said my sensors were broken. I just replaced them 7 months ago and had no issues with. He tried to charge me $390 for $14 sensors from Amazon. He had to of loosened the wiring on the sensors because I took the wiring apart and put them together and it all worked. Total screw job. This company is garbage and a PE leach. Go with someone local. read more

The technician never showed up. I scheduled weeks in advance and waited around for hours waiting for the tech to show up. Finally called the service line and the lady couldnt get ahold of him, then told me he would show up just after my time slot... I told her no. After reading reviews, I should have stayed away from them to begin with. Wouldn't reccomend. read more

Watch your wallet! Initial quote for new garage spring was way over $1,000 (Just the spring) with some bs about my garage door being extra heavy. I balked and said I would get another quote. He managed to get the price down to $680 after "talking to his manager". I reluctantly agreed even though I still felt it was a ripoff. After his inspection, which I paid extra for, he proceeded to the high pressure up sell for the rest of the other parts (cables and bearings) that probably came standard in the kit that that I had already paid for (probably retails for less than $150). Right back up past $1000! He was visibly angry when I said no and put all the old parts back on out of spite. Proceeded to rudely lecture me about how grateful I should be to pay such huge markup prices because he was a master senior garage tech. I had to leave my wife to talk to him alone because I was getting angry and apparently he tried to sell her over $4000 for a new door because ours was so busted and dangerous. P.S. Something is fishy about their Google reviews. They don't have any bad ones. I would never have picked them if I had gone to their Yelp reviews first. read more

I got 3 bids for new garage doors. A1 was 3x or more than all other bids for the exact same garage doors from the same mfg. They 100% up sell and jack the prices up simply for their comissions. They also use high pressure sales ans want a purchase on the spot no estimates given. AVOID LIKE THE PLAGUE!!!! -100 stars if i could read more

A 1 Garage Door company set up an appointment and never showed up or called. Very unprofessional. That just goes to show you that you would never want too do Business with someone who Disrespect you by not showing up for their appointment. No call either. You would at least think that they would have the respect to call you .no call I waited for over four hours no show by A 1 Garage door they have no respect for the customer. Patrick MacLean read more

Excellent and quick service. Fair Pricing and the technician was very knowledgeable. I am actually about to call them back out again to replace the door opener. read more

We had a broken torsion spring on our 1 car garage door. The technician who spoke with my wife assured her that he could fix the problem with a new spring. Whew, what a relief! Unfortunately I wasn't present for this exchange and my wife went forward with the estimate without consulting me. She knows me well and knows I would have had reservations given the price. Drum roll please...$980 for 2 hours. No typo, nine hundred, eighty. If someone from A1 could reach out and explain why it cost 3x more than it should have, I'd love to hear it. Psst, I know what the parts cost retail so make sure you're being honest with me. Please get more than one quote and use Yelp for reviews. A1 has figured out how to remove their bad reviews from Google. Tuition has been paid for this life lesson and it will not be repeated. read more

I am writing this to provide the honest feedback I felt too pressured to give in person. In 2025, I used A1 for a torsion spring replacement on an 8-year-old standard 2 car garage door. The experience felt more like a high-pressure sales pitch than a repair. By the time the technician left, I had been charged over $2,200. Instead of a full quote upfront, I was provided pricing one item at a time as he went along. After the springs, it was cables, then bearings, then rollers, and finally door struts. When I questioned if the struts were actually required, I was told stories about garage doors buckling or failing due to stress and weight. He also made statements that my failure to regularly lubricate the parts could be the reason for these failure points--which felt like a guilt tactic, especially since the door is only 8 years old and I've owned garage doors for 20 years with almost no maintenance and zero issues. ​I agreed to the work, but I did feel that if I refused, there might be a problem with the warranty. While the technician never said that to me directly, I felt that the coverage was tied to me following all his recommendations. He also took photos of the barcodes and model numbers on my garage door openers without explaining why; as a homeowner, this was very unsettling as I had no idea if this information could be used to compromise the security of my home. Between that and the five different stickers they plastered around my garage, it felt like my home was being "tagged" for their database. I was even pushed into a $12-$13/month protection plan just to get a 5% discount, which I cancelled. Why would I pay for a plan for all the work he just did? ​Just another part of the manipulation was the review process. The technician stood over me while I filled out the survey and took a photo of my phone screen to prove I gave a 5-star rating. I am not a confrontational person, so I complied at the time, but I have since deleted that review to provide this honest one. Based on my research into industry averages, I was charged double or triple the standard rate for these parts and labor. For over $2,200, I could have purchased a brand-new door. To the reader: if you feel that $2,200 is a fair price for these services then use A1, but my research shows that smaller shops would likely have charged a fraction of this total. read more

Tried to charge us for a free estimate. Told him to get out! Don't use them ever! Thank god I was home when he tried this b.s.!

The technician named Matt was very well informed and knew his stuff.... On the other hand I later in the day received an email stating that I owed for an invoice for $59.00 even though I showed Matt a Val-Pak coupon for $29.00 and HE stated that there would be NO CHARGE and would email me 3 estimates for 3 different options to repair the defects that he showed me that there were problems THAT I have going on in the event that I did NOT want to purchase an entire door & motor.... I reached out to the email that the estimates came from and have NOT heard back! read more

Installer very pleasant and helped with my remote controller but couldn't get it to work. Apparently Apple Has not updated the IOS and the unit is no longer manufactured. Back to square one. Throughout, the installer's only remedy was to try and sell me a new system at a cost of $2500 which I can get a new operating system including installation for $500 total. Ended up billed for a service contract with A1 in payment @$155 for his services. BTW I had to go out and purchase a new CR battery that he couldn't provide. read more

Garage spring broke and contacted 3 companies regarding it. A1 had the quickest availability, so decided to give them a shot. My wife was home for the service, and they advised that they needed to replace the spring and it would cost $1200. Technician stated that it was a heavy duty spring, so we went with it. The repair was completed, and he recommended other repairs on the garage door which were astronomical in price, so we declined. Had the other 2 companies come out and give estimates... both were hundreds/thousands of $$$ cheaper for the spring repair (roughly $500-$600) and other repairs including replacing the garage door. Wish I would have been home when the technician first came out and that I had read all the reviews. All in all, I will never use them again for anything. Do you research before it costs you 2-4x the amount of money. read more

A1GARAGE came out had the Best tech very Professional, well mannered, was the best experience I've had ,will call them again for future problems, Brendon,he's A1 read more

Please do you self a favor and do not use this company. Their prices are outrageous. Charged my husband $1,300 for something that my coworker paid $400 with another company. And when I called them they had nothing to say they came up with all this bull as to why it was so expensive. Gave me $100 dollars back which tells me they know they are horrific in pricing. Don't let them screw you please. read more

I had A-1 come out to give me their special 29 (or whatever point) inspection and the serviceman sprayed a few spots and then brought out his impact driver and supposedly tightened a few brackets which I had already done and went out to his truck came and said my cables and 4 other items were shot (his words) and gave me an estimate of $1250.00 and said he could fix them all in 30 minutes. That's when I said goodbye and I will never hire anyone without looking at the reviews!!! Please stay away from using this F-1 company!!! read more

RUN RUN AS FAST AS YOU CAN! Coupon might seem like a deal but it is only to get their foot in the door for the "salesmen" to give you the big pitch. I was quoted a spring and roller replacement for $1400 when the material only cost $200. When I told the "salesman" that i paid a total of 1200 for my whole door he proceeded to quote me a $6000 replacement for that job. The ICING ON THE CAKE, is he didn't do anything for his visit but complete his sales pitch and said the coupon is only an inspection WHICH HE DIDNT DO BECAUSE I TOLD HIM ID SLEEP ON the upcharge. anyways, STAY AWAY and done let the A1 garage door truck fool you as they'll rob you with their inhumane pricing. Be safe and tell them to f OFF read more

A1 Garage Door Service - Coupon - Garage Door Services Near Me - Commerce Charter Township, Michigan

I am updating my review to say that this has been a trend of the business that caught the attention of A1 & the media. My post is completely valid and I warn you to proceed with caution when contacting A1. That said, the company did issue me a discount based on this experience - so perhaps they realize what they were doing was exorbitant price gouging that was borderline unethical. Perhaps they will adjust. Check their pricing before you make any decision. read more

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The worst company! Prices are 4X what they should be. Their sales pitch is to slow roll you. One item at a time until a $350 opener cost $1700. DO NOT USE THEM!!! Bob K. Macomb read more

STAY AWAY!! These guys ABSOLUTELY gouge. The technician who showed up gave me a sales pitch and a price tag of $600 to replace my lift cables. I threw him out. The professional who finally did the job charged $100. No sales pitch. Just professional installation. I cannot recommend strongly enough to stay away. read more

We found A1 Garage Door Service to be very good. One of our door springs broke late Friday afternoon on Easter weekend. It was after five o'clock and most businesses were closed. When I called A1 they were taking calls and offered a number of options including an emergency call for the same evening. When technician, Brian Webb, arrived shortly afterward he gave us an estimate for the repair. He also inspected the door and all the attachments and explained why we should consider making some replacements. Brian was efficient and courteous. The total price was not bad considering we had both our cars in the garage and could not get them out. Thank A1and Brian./ read more

All I needed was a adjustment so my manual 8 foot door would stay up when opened (It would roll back down). Sent a new guy out he was on the phone getting advise from someone on what to do. I could hear the person on the phone as they talked, advising him on selling me parts I needed (or didn't need) to keep the door from sliding back down. I ended up buying new springs for over $400. Two weeks later door sliding back down after opening. Called them back and they sent 2 more guys out to see the problem. They tried to sell me everything from NEW SPRINGS again, tracks, cables and even a new door. Bottom line this company will try to sell parts and labor you DON'T need. They wouldn't adjust the door and problem still exists. CALL ANYONE BUT A1 FOR GARAGE DOOR REPAIR! read more

Needed a new spring, they dismantled my entire door then said over $2,500.00 to repair. Had them leave and the Door Doctors put 2 new springs and completely reassembled for under $400.00. Runs excellent! A1 Garage is preying on people............... read more

Came out to look at my garage, I needed new cables and they quoted me at $725! I thought that seemed high so called another company and they quoted me at $200. Maybe these guys are good but they are way too expensive read more

Got a new spring on my daughter's garage, was asked about a worry free club for 155.40, I declined, installer added it any way and after he was there for hours tdurs I signed the contract without reading it and they took another 155.40 out of my account for the club, I called their company headquarters and tried to explain what happened and got nowhere, so I called the Arizona BBB and filed a complaint, I did receive the last 155.40 back in a check, then I was called by a Curtis Johnson and we talked about the original 155.40 to join the club and he told me on 8-12-2025 he would send me a check for the original 155.40 an it should arrive in 10 to 14 business days, still haven't received it nor do I expect to since I retracted my BBB complaint, I would never again use this company with its poor installation crews and the fact they won't give you a paper receipt, there are plenty of good garage door companies in lansing, my advice is to call them before A1 Garage door company. Never again. read more

I set up a call for an advertised "garage tune-up". Within 5 minutes of arriving, and without fully inspecting the mechanisms, he said I needed new springs and a new garage door opener. I explained to him that my springs were only a couple years old. He said the previous company installed the wrong springs. One of the reasons I initiated this service call was to have my chain tension adjusted. He said that couldn't be done because it was too "stretched out". He said I needed to replace my garage door opener to correct the problem. The next day I contacted another company. They inspected my springs and opener and said my springs were totally fine. They adjusted the chain tension (they found there was a washer missing, which was causing the chain to sag). They replaced the washer, did further adjustments and said I should get several more years out of my springs and garage door opener, all this with a 90 day guarantee. A1 did not do any of these adjustments. They just tried to sell me something I did not yet need. Beware of this company unless you want to spend a lot of money. read more

The cost to repair our garage door was double a fair and reasonable cost for the work performed. The cost for a torsion spring was 10 times the cost if purchased at Home Depot. The cost for ball bearing rollers was 20 times the Home Depot price. The company was unwilling to make a fair adjustment to the price. We will never use A1 Garage Door Service again. read more

Don't use This Company unprofessional always an excuse for service if u have a service date pickup supplies prior to service date what about my lost time waiting for service always an excuse DON'T USE THIS COMPANY!!!! PROBABLY OVER PRICED ME TOO!!! CUSTOMER SERVICE SUCKS!!!! read more

When the spring on our garage door broke and we were locked inside we called A1. They were very accommodating and came out the next morning. The technician was very friendly and the job done well. However, the price was exorbitant. He replaced rollers and gears and signed us up unwittingly for the annual "worry free club.". We are elderly and the club part was not explained well. The final bill was 1547.00 dollars. Everything was done electronically so we could not see the itemized bill until we paid and it was emailed to us. We feel this was far too much for a few what should have been relatively inexpensive parts and an hour of labor. read more

So impressed with this company! For starters it's Memorial Day and my garage door broke (the springs) which scared the life out of me. Not only are they open, they answered right away and had a tech on his way within 20 minutes. The tech drove all the way out here from Dearborn and had everything he needed to get the job done in his van! He was patient with my family making decisions slowly and worked with us on pricing. This guy knows his stuff and is very professional and efficient. We are getting new springs and a new motor we can control with our phones! Plus they're open 24/7 and our springs get a lifetime warranty. Needless to say I am beyond impressed with this company and anybody in need of help should use them! read more

A1 Garage Door Service - All equipped van! - Garage Door Services Near Me - Commerce Charter Township, Michigan

Well, after waiting a week, I have not heard from Curtis or anyone else at A1 about my refund. So I can only conclude that charging exorbitant prices for parts (was looking forward to their explanation of why their parts are so much better than what I found on Amazon to justify such a premium) and double charging for installation is just the way they conduct business. I cannot urge everyone strongly enough to stay away from this company. read more

Horrible service, this is a sales organization and nothing else. We paid a 50% deposit in Dec 2021 for a $9000+ door. For the next 9 months they did not return our calls. in Sept they finally installed the door and it was the wrong door. I called Monday and they said a manager will call. It's Thursday. Still no call! read more

Unfortunately, I strongly feel I was taken advantage of. I had one spring break and was pressured into paying just under $1,200 for what I thought was a fairly inexpensive job. I kind of felt I was being taken advantage of in the moment but I was told the prices for parts have skyrocketed because of Covid. I received very standard garage door springs with what I now know is at least 160% markup and that's just the beginning. I was charged 500% markup on two new safety drums and 700% markup on cables and an 800% markup on bearing ends! All of these were sold to me as mandatory replacements after they had taken my garage door apart saying it's a "liability" I felt as if I had no choice! My advice, Call a much smaller operation and ask for prices or a quote before they touch ANYTHING. I'm pretty disappointed in A1. $1200 is a lot for me. On the positive, the answering service was great and they did respond promptly and were friendly. I also made it clear this was not emergent but I was told prices are the same on any day at any time. Overall, this felt like a predatory sales tactic taking advantage of a stressful situation that could of ended positive if If more focus was just on repairing and less on upselling me. read more

A1 Garage Door Service - Charges broken down. - Garage Door Services Near Me - Commerce Charter Township, Michigan

A1 garage door service showed up on time, the technician was pleasant and helpful with questions. He diagnosed with the garage door opener was bad due to a issues in the circuit board, he gave us options in a new garage door opener. 1/2hp motor or (3 different 3/4hp motors) each having options of better technology to fit consumers needs. Prices ranged from $600, 1/2hp model to $1300 3/4hp models with many options. Choose 1/2hp model, which was more than enough for our needs concerning our garage door. This is when things get crazy, we leave him to his job. With opener now down and off the mounts, Tech knocks on the door, we have another issue. Show's me the hardware that the bearings are housed, said they are bad and could fail at any time. I inspected old ones to new ones, not a terrible difference between them, but there's wear. Adding more $$$ to the project. We ok the new ones. Minutes later, another knock , we have another issue, the rollers (10) are not that good, should be replaced. $$$ added, minutes later another knock , cables should be replaced additional $$$. I expressed my concern about the escalating costs, Technician returned remarks, Lowe's/Home Depot don't sell the quality materials that they offer, excuse me, but they do, as well as other retailers that furnish garage door replacement parts. My point of these remarks is, get ESTIMATES/QUOTES. This company is VERY HIGH END, I did ask for a Senior discount (5%) was all that was given, thinking that (10%-15%) would have been better, that's because most companies do (30%) mark up. Offered a $75 off coupon, 4th of July special as well. All said and done now, with coupon and Senior discount, out the door price was just shy of , $2000 GET ESTIMATES ! GET QUOTES ! Apple to Apples costs, don't get blindsided, don't get burned, being on a fixed income, this was a gut punch . read more

I receive my Visa bill today Curtis Johnson did not follow through on what you wrote regarding a refund. Just a small partial refund was given by another consultant and NOT you. Funny, I can not contact you directly. So if this is the way A1 runs there business, it is very poor. Curtis, if I don't hear from you, social media is very powerful and I will be telling my story on multiple websites on how you falsely did not do the 29 point inspection. That is a promised. read more

Worst company I have ever dealt with in my life! I called them on June 11th to look at getting my garage door replaced. I believe the salesman tried to pull a bait and switch to get me to pay way too much for a new garage door. I feel so foolish now. Luckily, I read my contract and sent in my cancellation notice within the timeframe and I SHOULD be getting my deposit back soon. If not I will be contacting consumer agencies shortly. I have another company replacing my door with something similar for almost $3000 less. Update: 6/18/24--I received a call from an A1 representative today to let me know that they have processed my deposit refund. I still stand by my opinion that they are a dishonest company and I don't suggest doing business with them. At the risk of totally embarrassing myself, I want to explain that their sales person came to my home and quoted me $8487 for an insulated door and $5426 for a regular non-insulated door (nothing custom). I told him I would think about it and shortly after that he emailed me an estimate for $7205 for the insulated door and claimed that his manager authorized a deal for me. He also referred to my garage an "emergency exit" in order to speed up the process. The next day I came to my senses and called their competitor who quoted me under $5000 for an insulated door. I've notified the managers at A1 of my experience and their only solution for me is giving me back my deposit I'm entitled to anyway. I'm hoping that it hits before my credit card closes since it's a lot of money and I still have to pay the other company to fix my garage. Huge lesson learned. I just hope that no one else gets burned by them. read more

My elderly mother called A1 for a new garage door. She had backed into the garage the door was ruined. She was embarrassed and didn't tell me until the next day. She explained what happened. I asked her how much are they charging? 3700.00 for a double, non-insulated door. I knew right away that was a crazy price. I contacted a company I've used in the past. They quoted 1750.00 for the identical project. Thank goodness my mother was able to stop the check she wrote to them for fifty percent. I don't know much else about this company, but I do know they take advantage of the elderly and likely anyone else they think they can get away with price gouging. read more

Garage door wouldn't operate. Called on Saturday, they were here on Sunday! Mike Lockwood came and did an amazing job!! Thanks again!

I called up and told them what was happening with my garage door. I asked if they did free estimates and was told yes. I made an appointment and was given a time window btween 1-6 pm on a Sunday. I texted to see when they may come around 3pm. I got a response back around 4:30 saying it would be around 4 pm (???-That makes no sense). I get a call at 5:20 saying they are running late and they said I will be called by the driver. I double check to make sure there is no charge, because now I have wasted my day. The dispatcher says there is a charge. I told him I was told there was a free estimate and had him listen to the original recorded call. He verified that is what I was told. I told him I didn't plan on paying if no work was done and the driver was already running late. The driver calls at 6:15 to let me know he can make it until 7:30 (1.5 hours past my time window.) He tells me its $110 just to look at the door. I tell him whats going on and he says I will probably need a new strut and it will be around $330. Then he says that is like putting a bandaid on the door and I should just get a new one! He never even saw the door. I ended up telling him not to come. I hired a family owned company, paid $300 for a strut, came out the next day with a 2 hour window and told me my garage door had plentlt of life left. Do not hire A1 garage door. Their are many other dependable, and trustworthy businesses to go to... A1 is not one of them! read more