Quick response. Repair was timely and done well. Repair technician was friendly and considerate. I…read morewould highly advise this company for any garage needs.

Timely same-day service for a broken spring repair. They noted a few other issues with the door…read moreand tried to sell fixes for those too. They were a bit pricey in my opinion and I felt they were trying to upsell me with repairs that I didn't need, taking advantage of the fact that I wasn't home and information was being related to me through another family member.

Great responsive service by a technician that was experienced and yet also very engaging and could…read moretell me what the issues were. I recommend door doctor very very highly. By the way, the customer service and ease to arrange and obtain service was ideal.

Installer arranged thru Home Depot. Jeff showed up on time after a pre arrival msg was sent. The…read morechangeout - installation went like clockwork. Jeff placed and knew where every part went. Removal of the old unit was included. Quite impressive. Total install time was approximately 2hrs. 'Would highly recommend his services.

Had an appointment. They came out, looked at my door (broken spring), said they needed to go get…read morepart and never heard from them again. Just ghosted. Would not recommend

Frank W. Fixed my garage door and gave me an estimate on a new door. He was honest and reliable and…read morethe price was reasonable. I had another company come by with an estimate and said they could not fix door but tried to sell me a new one because my door was to old to find parts for but Frank said they still carry my door model. When I need a new door I will call on your company because of your honesty and price

Aryeh was so wonderful to work with! His communication was Top Notch and he was extremely…read moreknowledgeable and met all of our service needs. He was also super friendly and kind, which really made the quality of his service stand out. Would highly recommend!

Aryeh called me within 15 minutes of requesting a quote and was able to accommodate my schedule. He…read morewas prompt, friendly, and knowledgeable, and was easily able to diagnose the issue and help resolve. Highly recommend!

Extremely knowledgeable and experienced staff. No matter if it is a small or big order, you get the…read moresame great service. I will use Doors of Pontiac for all my future door purchases.

My 82 year old Mother in law ordered a a storm door for her…read moregarage door entry way. She first ordered in early spring because she wanted for this summer. She waited and waited, no updates on installation. She called several times for updates. First explanation was tech who measured failed to turn order in. Then in June they came out to install and found measurements were off so they had to remeasure and reorder. Again she has called several times for updates and receptionist keeps putting her off and says they haven't heard anything from manufacturer. My Mother in law asks to talk to her supervisor for explanation or ask for refund and those guys are always in a meeting. No call backs. It is now September, last time she was told it would be around Labor Day. She called today and was told they still do not have a date. She requested a refund and receptionist was rude to her and told her she needs to talk to supervisor. You would think someone would call her back. Something is very fishy. Maybe need to get a lawyer to get her money back.

I purchased a garage door opener from Rashid Garage Doors on November 21, 2024. I used them because…read morethey installed my old opener twenty years ago. When the young man came out and installed my opener which was a LiftMaster power by myQ. Once he installed the opener, he was unable to pair my myq video keypad. He said this was not something they know how to do (which I found odd). I said I would try pairing it myself. In the meantime, I did call Rashid Garage back with a few questions. However, I had my godson to help me with pairing the keypad. This did not work, and we ended up getting the opener offline and had to call Liftmaster Support who tried to walk him through the process. We had no luck and had to manually close the garage door. I called Rashid Garage Doors to see if I could get someone out here to check the opener. I tell you when I called, I got Pat, the front desk person. Immediately when I told her what I was calling about she got rude with me and said, "I have never had anyone have as many problems with their opener as you". This really ticked me off. I told her that was not true. When first called it was to check my old opener which they informed me needed to be replaced and the second time I called was to give them the business. After it was installed, I had a few questions which should not be a problem to call for answers. When I got off the phone with her after she said we have no one to come out today and she would have Christiam call me when she comes in, I felt so emotionally upset and was in tears after the call. After I thought about it, I decided to call someone else to come out and look at it. I called Global Garage Repair and Installation and told them what the problem was. His name was Terrell Thomas. I told him my situation; he had other appointments but worked me in and came right out and did a fantastic job. I called Rashid Garage Doors back and got Pat again who was still very rude and did not want to give me a chance to voice how I felt. She hung up on me and I called back. She said I was being rude to her, which I was not. I was letting her know how she made me feel. She then said she was sorry. I told her it was none of her business if I had to call there a hundred times I should not have to be treated and talked to that way. Actually, no one needs to be talked to the way she speaks to customers. I read some of the other reviews and quite a few mentions of the rude person at the front desk. I am sure they were referring to Pat. Pat is either underpaid, overworked or just doesn't give a dam. She then again said rudely we have no one to come out today and if they do come out you will be charged a service fee because this is not warranty work (how dare you tell a customer you just installed an opener they will have to pay a service fee). I told her no need to have anyone to have anyone come out or Christian to call me back. I would rather pay someone else a service fee than do anymore business with Rashid Garage Doors. I will take my business elsewhere. I hope Mike the owner reads this and takes note that Pat is taking his business to a very low level. For the number of years, you guys have been in business you should have more than 44 reviews. I am also going to see if I can report this to the better business bureau. They should be report. A very dissatisfied customer!

Although I don't remember the first time, hubby said we used this company to repair our garage door…read moreyears ago. So when the garage door was broken again on the same house (which is now a rental), he recommended calling them again. They're lifesavers! I think I spoke with Nicole on the phone, and she was very helpful. She was always prompt to check on things (like a time for the visit, and confirmation that the job was done) with the technician and got back with me as agreed each time. Nicole relayed that the technician said it wasn't easy, but he got the door open and the spring replaced. She also said that he warned us that the door opener is old and will probably need to be replaced instead of repaired next time. If you find yourself with a garage door stuck open..or shut... Call Rashid & Farmington Doors to get it fixed quickly and fairly.

This is my second review and would like to praise this company on their efficiency, knowledge,…read morepromptness and straightforwardness! Chis came out same day , matter of not even an hour after I've placed the call . I was always looking for reliable service and now I found one ! I am highly recommending this company for any garage door needs ! Thank you Chris and Proper Garage Doors . Found yourself customer for life .

Do not use! Took 6 times to complete a 1 day garage installation. Extremely disappointing…read moreexperience! I would absolutely not recommend this company based on my experience. What should have been a simple garage door job turned into a ridiculous number of problems, return visits, and time I had to take away from work. First, they tore down my weather stripping even though they were NOT supposed to touch it. While doing that, they scratched up the aluminum around my garage door. They then had to come back to replace the weather stripping and repair the aluminum they damaged. When they replaced the aluminum, they installed the WRONG COLOR, so I had to schedule ANOTHER appointment for them to come back and fix their mistake. Then the garage door started making noises, came off the track, and almost fell. Yet again, I had to arrange another service call to have them come out and fix it. As if all of that wasn't frustrating enough, they also completely NO-SHOWED for one of my scheduled appointments. I rearranged my schedule and made myself repeatedly available for appointments--all of which were only necessary because of their own mistakes. After all of these issues, I asked for a reasonable adjustment to my bill. Considering the damage they caused, incorrect repairs, repeated service calls, no-show, and the amount of my time that was wasted, I don't think that was an unreasonable request. Instead, I was extremely disappointed with their response and lack of accountability. One mistake is understandable. This wasn't one mistake. It was problem after problem after problem. When you hire and pay a professional company, you shouldn't have to repeatedly take time off work so they can come back and correct damage or mistakes from previous visits. I gave them multiple opportunities to make things right and I was extremely kind and patient throughout it all. Unfortunately, based on the workmanship, inconvenience, and way my concerns were handled afterward, I cannot recommend this company.

Came to the appointment early, did the repair quickly and courteously, and kept right within budget!read more

Excellent company. I had a minor issue. I texted manager Jeff yesterday evening and asked him to…read morecall me. He made arrangements for one of his technician to visit me this morning. He was very professional and took care of the issue promptly. I am glad that Costco, Amarr Doors, and I picked this great company to do business with. So, please do consider Beckway for your garage door & opener replacements, repairs etc.