First off, Jack the installer is a freaking rock star. You want this guy only. Professional and very nice who will take the time to solve and implement. We've used A1 before but not in the Phoenix area. Compared to the Tucson area we walked away happy. [[HIGHLIGHT]]The folks believe in elite customer support without pushing you into higher prices products.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]We lived the demeanor and just let's do it kind of attitude. A positive experience.[[ENDHIGHLIGHT]]l read more

Uh oh... After spending more than $15000 to have a new, metal, insulated garage door put in, we've reason to wonder if we made a bad mistake. Everywhere else we go in any of 4 vehicles, we can open garage doors from as far away as 1/4 of a mile; the same applies to gate security devices. This brand new garage door motor and master control unit won't open the door from any of the four vehicles parked outside in the driveway, 4 feet from the master control unit. Each of the technicians who has come here to troubleshoot the system have literally worn out the door-opening units in our vehicles, repeatedly blaming the vehicles. Blaming our vehicles? The vehicle is too old. No. One of the vehicles was purchased a week before the new garage door was installed, and its door opener works at three different houses and five security fares. The vehicles have an incompatible type of garage door opening software/hardware. No. One of the houses we go to has a newer master control unit built by the same company. Bravo Sierra. We were also sold numerous exterior and interior security cameras : half of the outdoor cameras refuse to work more than momentarily. We spent $700 to obtain what should have been the hardware fix for this problem, but guess what? Our hardware is the problem: a little research has shown that the manufacturer withdrew this model of camera 3 1/2 years ago, so I guess A1 Garage Door had to clean out their stocks... Worse yet, the AI receptionist reports that the company does not service these cameras which they sold to us and installed recently. What wasn't revealed until A F T E R we signed and paid for the contract was that we have to pay $62/month for software and services to run those very same cameras. No mention of it before, verbally or in writing. No disclosure whatsoever. Caveat Emptor. Let the buyer beware. A few very good technicians. Some very good products. But now that the question about company integrity has been answered... . read more

The sales rep came out today to give us a quote on replacing a 2-bay, insulated garage door. He told us it would cost $7ooo. Insurance told us it should be between $21oo and $25oo. He told us it would increase the value of our home. Just be aware. read more

DO NOT TRUST! Called for service. They tightened a belt but then actually sabotaged the belt sprocket by filling it with debris causing it to make a horrendous noise and not close properly. Called back the next day, different tech came out, said it was the motor and tried to sell us a new $2000 unit. That's when we found all the debris. We cleaned it out and it works fine now. read more

I feel awful having to update my review to 1 star, but my recent experience with A1 was terrible and others should know how I was treated. My garage was having trouble closing. It would get to the sensor and open, like something was in the way or sunlight, but that's not the case. [[HIGHLIGHT]]I called and made an appt for their $29.99 garage service (which I understand does not include sensors) and advised the phone operator (who was great btw) of the sensor issue.[[ENDHIGHLIGHT]] Michah came out and was rude from "hello". He kept looking at my garage with a disgusted face and saying it was too old to service, insisted I needed a new garage door. I didn't dispute that. I understand my door is from literally 1981 but it's working fine other than the sensor issue. He refused to service my door and kept speaking to me in a very condescending manner by speaking really slowly then saying "do you understand what I'm saying?" I have no idea why he was treating me like this. I was so taken back by his attitude during our entire experience I asked him to leave. [[HIGHLIGHT]]I called the company the next day to let them know about my experience and haven't heard anything back so guess they don't care about their customer experience.[[ENDHIGHLIGHT]] A1 has been my "go to" company for the 23 years I've lived in this home and I assure you when I do buy a new door it won't be from them, which is a shame. read more

Received a garage door replacement quote for $22,000. ARE YOU KIDDING ME? They worked their "BEST" deal and came down to $6,440 on a lesser quality door. We went to a competitor and found a better quality door for $4,400. [[HIGHLIGHT]]Don't get caught up when they connect you with a "specialist" to review your quote.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Their high pressure "Game" could catch you off guard. Get a second quote. You will be happy you did.[[ENDHIGHLIGHT]] read more

A1 Garage Door Service - Garage Door Services Near Me - Phoenix, Arizona

Great service. Austin was very professional. Very knowledgeable. Fixed my garage door quickly. Highly recommend. read more

A1 Garage Door Service - Garage Door Services Near Me - Phoenix, Arizona

So about 1 month ago I called and have them came out to install/replace the rail, belt and re-programmed my new garage motor for $600. I was told by the tech there is 90 days warranty free of charge on the service if anything goes wrong. Fast forwarding but 4 weeks later my garage door did not open or close properly. I called again for the service. They charged me another $180 for the service. I asked the tech about the warranty, he told me there is no warranty. This is totally ripped off from A1 garage. I def. will not use them again nor recommend to anyone. Bad business pratice. read more

This review is for Erick Parks and A1 Garage Door Service. We have used a few garage door companies in the past, a couple that are now out of business. When we called A1 Garage I expressed that we needed them pretty quickly as we have construction work currently underway and the garage door wouldn't budge, they showed up with in the hour. Erick Parks is a self professed garage door geek and I would describe him as a PRO/Genius/wizard, when it comes to garage doors. He explained everything he needed to do and why. He was patient and understanding of our construction mess and was so very joyful to be doing the work he was. I cannot recommend A1 Garage and if you're lucky enough to meet Erick please tell him the de Leon's say hello! read more

A1 Garage Door Service - Garage Door Services Near Me - Phoenix, Arizona

Don't use this garage door company. They charge you for a service warranty and then when you have a problem they don't do what they promised. The promise was to put you on top of the repair list. When I had a problem and needed it fixed they told me it would be 2 weeks before they could come out and fix it. read more

[[HIGHLIGHT]]Professional and compassionate.[[ENDHIGHLIGHT]] We had an urgent need for repair on a weekday afternoon on our newly-built garage addition. The garage guy who put his stickers all over our motor, is obviously the first person I called and he passed the buck immediately, telling me I needed to contact our contractor who built the garage bc he was only signed up for the install and that's it. What bullshit, right? So I called A1 and Dave came and stayed into the dark to get things right and try to make this unexpected expense that we had not saved for as palatable and pleasant as possible. [[HIGHLIGHT]]Really appreciated it and felt truly valued as a customer.[[ENDHIGHLIGHT]] Bravo Dave & Co. read more

Called the company because I had accidentally backed into my garage door back in March 2026. The garage door was brand new because I had just got keys to a new build 3 weeks prior. A1 came out and initially gave me the quote it was roughly $680 or so to replace the damage I did. Which was already pricey but I was willing to pay it because I needed it done. Then they upsold me on springs which took my bill to over $1400. It's May now but it had been sitting with me every time I open or close this garage or even look at it. It felt like at the time the sale on the springs was an upsell. Customer won't know any better so just say they need something else for the overall maintence of the garage door. I felt that at the time even as they were driving away but didn't get to check reviews until today 5/21 after just being fed up with this door. On the day of service they fixed the damage to the door and placed a new bar on. While telling me the garage weight went from 5lbs to 20lbs. Because of this they wanted me to now buy new springs for the garage door. Keep in mind like I said, i had just got the home 3 weeks ago, no one has ever been in the home since its a new build. Meaning NO wear and tear from years of use. The door isn't even a year old. Not even a month old to me at that point. The $600 quote to fix the damage now jumped to to $1400+ because of the new springs. As a customer I feel like they sell it as "well you don't want wear and tear on your garage and parts due to the new weight". Which seems right but I had told the guys I had just moved in 3 weeks ago, boxes were still in the garage. There could be no confusion on the door being new. After checking homes builder and looking online. The doors are rated to hold much more weight than just 20lbs so there was no need for this sale to happen. So I got tricked into buying the springs under the guise of protecting the maintence of the garage. My bill jumped from $600 for the initial damage to suddenly $1400 by the end. I've been so irritated by this for over a month now and every time I open the garage I think about it. The garage was before whisper quiet and now it's extremely loud when you open it. Garage door is above a bed room and if you are a light sleeper you will be woken up by it. No amount of WD-40 is going to reduce the noise because of this heavy bar they added. It's just a constant nuisance now. They also got the outside seal done as best they could but I can still see it's not perfect. So getting in/out of this garage is a constant reminder that I was tricked into over paying for something, t's loud nuisance now, and it doesn't not look completely perfect. When they worked on the seal they seal they said they'd work on it as best they could but since the garage is metal you don't want to over work the dents/seal and mess things up. They really got over on me so I won't be coming back here if I can help it. Then I look at reviews and it's saying the same thing. I had heard of the company before seeing their trucks all the time and called the first emergency number I found. Which was a mistake. Just looking at multiple reviews people have also complained about the pushy sales of unnecessary items. With at least 3 other people also sold springs they likely didn't need, or just simply over charging people because several reviews also say they had similar experiences. I couldn't back my car out so called A1. While they say they offer the best service and understand pricing frustration in responses to reviews. If multiple people say they experience upselling, and overcharging where other various other companies charge a fraction of A1's cost. It starts to look like more of a pattern of business practice of A1. I now just have this constant loud $1400 reminder anytime I go out of my home and I can't recommend this company. Especially, because multiple people have had similar issues. If it was 1 review saying this I'd be maybe inclined to believe it was a bad experience but several reviews with the same story is just a pattern. read more

To start, I will quote what pulled up online before I hired them: "A1 Garage Door Service faces numerous allegations of 'bait and switch' tactics, with customers and online forums frequently reporting that the company uses low-cost service coupons to gain access, only to pressure homeowners into expensive, unnecessary repairs or full replacements, sometimes costing thousands of dollars. Complaints frequently allege predatory pricing, high-pressure sales tactics, and subpar work." Unfortunately, I should have listened to those warnings. I was drawn in by a low-price garage door tune-up offer. While working on both of my garage doors, the technician claimed that I needed brand new springs on both doors--even though they were installed in 2022. One of the garages is barely even used. He then continued pushing additional repairs related to the rails. One door did need trim replacement due to sun exposure, but after doing some research later, I realized I paid significantly above the industry standard for the work that was done. The technician was extremely pushy and would not take "no" for an answer. Another frustrating issue happened immediately after the tune-up. One of my garage doors would not close because the safety eyes were misaligned. Mind you, I called right away and these were supposedly adjusted during the "tune-up." When the technician returned later to install the weatherstripping, he told me he would have to charge me another service call just to fix the issue--even though it was directly related to the work they had just performed. [[HIGHLIGHT]]What really bothered me was that I mentioned I'm currently recovering from cancer and that money is tight right now. That didn't stop the representative from continuing to pressure me for additional services and add ons.[[ENDHIGHLIGHT]] I honestly feel bad for elderly homeowners or others who may be more easily persuaded under these kinds of tactics. This company advertises well, but in my experience they do not truly care about the customer. I strongly suggest going elsewhere for your garage door needs. read more

We have been using A1 Garage Door for the past 10 years. Yesterday was the worst experience we have ever had, and we will not continue using this company anymore. We needed to replace the springs; one side was broken, and we agreed to replace both sides, which we understand. However, the total cost for replacing the springs was over $1,150 even after a discount. That price was outrageous. We checked with several other companies afterward, and none of them were anywhere near that price. As a returning and loyal customer, we feel that this company abused our trust. read more

Highly recommend!! Super polite, professional & knowledge! We had to replace our garage door & garage door opener. Dylan was the person that came first to see if he could fix our door. He took his time & explained all of our options and the differences. Max came out a few days later to replace the door & opener. He too was extremely polite, professional and knowledgeable. He did an excellent job & left no mess. Since my hubby & I were at work he explained everything to our adult daughter who was here. Then he called me & set a time to come back to program the touchpad to open the door & our old garage door openers. read more

I thought the cost was top high and I was blindsided with the estimate. Next time I would pay your $59 service fee and get another estimate to compare. I would not recommend this company on future. read more

[[HIGHLIGHT]]I called A1 minutes after realizing my garage door was broken and trapping my car inside.[[ENDHIGHLIGHT]] They came out same day, and fixed the problem onsite. While they were working, I thought to look them up and saw a bunch of negative reviews. I am writing to name that I received fast and fair service, and I would call them again. read more

Predatory company. Here is my experience with A1; read into it what you will. My elderly parents' garage door wasn't closing right. They called A1 to take a look. A1 told them that the entire system was dysfunctional -- tracks, weights, springs, the whole shebang -- and got them to sign a contract for entirely new doors. The total? $25,000. My brother and I found out and immediately intervened. We forced contract termination and a refund of the $12,500 my parents paid as an initial deposit. We got another company to come out and take a look. They fixed it. The problem was a single part that cost $95 to repair. read more

I was told my garage door couldn't be repaired and was quoted about $11,000 to replace. They never sent the quote as I said that I would compare with other companies. Another company came today, put two screws in and it's back to normal. Buyer Beware. read more

We have been working with this company since we had the original door replaced back in 2013. Our experience back then was top-notch and so have follow up visits for maintenance. Had them out today and met Andrew, who was so personable and didn't walk in with a hard-sale attitude. I initially called for a check-up and once we realized that we were over the 5 year age of when the springs were last changed we talked through the options of replacing those and some other options to consider. Again...Andrew, our service person didn't hard-sell, no bait and switch, not pressure whatsoever. When I read some of the other reviews here, I was curious because we haven't experienced that ever with this company. Thanks again A1 and thank you, Andrew for being who you are! Give Gigi a hug ;-) (that's his dog, people so no, she didn't push us to give a 5 star review!) read more

Any company is only as good as their staff and their guarantee. [[HIGHLIGHT]]A1 Garage is five star all of the way.[[ENDHIGHLIGHT]] I strongly recommend A1 Garage Door Service to family and friends. Avery Redd was our technician today and he was representative of the company. Fast, efficient, professional and personable. This was for a warranty issue and it was covered for zero cost to me. I must admit that being a warranty issue, I figured that I would be a lesser priority than a new customer paying for work. I was so wrong! [[HIGHLIGHT]]I was treated as a priority. From office staff to the technicians, these people rock![[ENDHIGHLIGHT]] read more

David was prompt, transparent and quick. Appreciate this without the up selling. We needed an estimate and we recieved one immediately. read more

Do not use this company. I used them in an emergency on a friday night because I work weekends and didnt want my garage exposed. Look at your bill and watch what they are charging you. They were charging me over 300 to paint my single car garage which was never in the discussion for the repairs on my 2 car garage. [[HIGHLIGHT]]Dont get me wrong the people I dealt with were great but they are puppets for the greedy company.[[ENDHIGHLIGHT]] My neighbors 2 days later needed both their 2 and single car garage replaced and they paid just over a third of what I paid. 6100 for the loser 2350 for the winner. Glad I redirected him to find someone else. Not to mention far better quality and product installed. ​ read more

Couldn't have asked for better service, the technician, Mike Price, was on-time, professional, polite, knowledgeable and took pride in his work. I received 3 quotes for my garage (replacement of springs, rollers, bearing and opener) and A1 was not the cheapest but they were by far the most through with their initial inspection and didn't the time to explain everything to me. They even price matched a lower quote I received on the opener replacement. The work was too quality paying attention to the littlest details like coiling up the extra wire at the sensors. A1 is not the cheapest but you pay for what you get and with A1 you get even more that what you pay for. I will recommend them to anyone that needs garage door work! read more

A1 Garage Door Service - New opener and springs - Garage Door Services Near Me - Phoenix, Arizona

I recently had my garage door serviced, and the experience was excellent from start to finish. Scheduling the appointment was quick and easy, and the technician Cody arrived right on time. He was professional, knowledgeable, and took the time to explain what was wrong with my garage door and how they planned to fix it. The repair itself was done efficiently, and I could immediately notice the difference--my garage door is now much quieter and operates smoothly without any issues. The technician also performed a general inspection and made a few adjustments to ensure everything was working safely and properly. What stood out most was the level of customer service. He was courteous, honest about pricing, and didn't try to upsell unnecessary services. Overall, I'm very satisfied with the quality of work and would definitely recommend this company to anyone in need of garage door repairs or maintenance. read more

A1 Garage Door Service - Garage Door Services Near Me - Phoenix, Arizona

We had A1 come out to our new build home because the builder did not provide us with one. [[HIGHLIGHT]]Jeff J with A1 came out on a Sunday and was amazing.[[ENDHIGHLIGHT]] The opener and keypad are very high quality with a camera showing the inside door and the keypad camera gives me a cross view opposite my ring camera giving a complete view with audio of the front of the home. Jeff was clean and respectful of our home providing us with a great experience and premium equipment. read more

A-1 installed a door and opener last year. After installation I added insulation which changed the weight of the door. I had A-1,come out to adjust the spring. I was told that with the adjustment the spring would work properly but its life would be shorter. After having some issues with the door, A-1 came out and with no hesitation, told me that information was incorrect and that a new spring would be needed. They have ordered the new spring and will install at no cost to me. Professionalism and integrity is all I can say. read more

The technician that came out said he would keep the price under $1000. The quote was $5000 and change for a single garage door.

Don't use them ! They installed a new door and opened a few years ago they put stickera on everything saying lifetime warranty. When you call that's not the case if any part is covered by some warranty you still pay for them to come out plus labor if it's a covered part. In my case the door was blinking a code and not working they would not tell me why the code was wanted me to pay for a tech to come out. I looked up the code it was just something was blocking the safety sensor. They wanted a service call for that no way someone who works with this every day did not know 10 blinks was safety sensor. read more

Outstanding work performed on 3 garage doors in need of attention. Preston, the technician, stuck around to do what needed to be done in a professional and courteous manner. Replaced springs, door seals, rollers..... turned out to be much more work than expected, however Preston explained to me all the load factors with the old equipment. Doors now work flawlessly, are adjusted better than when they were installed 5 years ago, have correct springs (original springs were incorrect), and seals seal everything up the way they are designed. You might spend less.... IMHO you' get less and will be disappointed. 5 stars all the way. read more

0/5 stars. I'm honestly very disappointed with our experience with A1. We called them out because we were having issues with our garage door getting stuck and not closing unless we shut it manually. After opening and shutting the door over and over again they told us the entire system needed to be replaced and quoted us $2,104. We didn't think that was right. Thankfully, we called another company Generations Doors and Docks who was happy to come out and was even able to come a week earlier than expected, which was a great surprise! After they had arrived, they quickly serviced the door and had it working within minutes. They did an excellent job, honest work, and the door now works like new! Don't waste your time or your money with A1 Garage Door Service. Go with Generations Doors and Docks, who you can trust and will get the job done right. read more

I feel completely bamboozled by this company, and after dealing with their technician, I now see exactly how they run their business--it's a hook, jab, and uppercut routine. My garage door spring broke--not an old system by any means. I called A1, and the rep on the phone told me she couldn't see if my parts were still under warranty. Apparently, only the technician can see that information on his tablet when he gets to my home. So, I agreed to have him come out. When the tech arrived, he diagnosed the broken spring and then sat down at my kitchen table to pitch three different repair packages. This was negotiation number one--although I didn't realize it at the time. I chose the middle option, which came with a five-year warranty. My previous repair had only included a two-year warranty, and--just as you'd expect--the spring failed right after that period ended. So now, I was "on the hook" for a brand new spring. Then came the "24-point inspection." I figured it was just a routine check--but instead, the tech took apart nearly every component of the garage door, laid them out, and started pointing out issues. Suddenly, I was being shown a price sheet with hundreds of dollars per part, each needing replacement. And because the door was now disassembled and non-functional, I felt like I had no real choice but to agree. End result? A broken spring turned into a $2,190 bill. This feels like a deliberate business model: create confusion about warranties, lure you in with friendly service, and then corner you into a costly upsell once your garage is torn apart. Buyer Beware.. read more

[[HIGHLIGHT]]I received same day service on a broken spring for a garage door.[[ENDHIGHLIGHT]] The technician gave me their most economical repair package, $1400.00. He was fast and professional. read more

[[HIGHLIGHT]]Complete waste of time, I scheduled an appointment for A1 Garage Door to come out and provide me with a quote for a new door.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The appointment window was from 12-3, I messaged them around 4 to see where the tech was, i was told to call customer service who did not see an appointment scheduled.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]So I wasted all afternoon waiting for no reason at all.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Mansplained the hell out of what was wrong with my garage door.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I asked them to get to the point and tell me how much it would be.[[ENDHIGHLIGHT]] Extremely over priced. Had another company come out and fix my torsion spring for a fraction of what I was quoted. A bummer because my two neighbors and my parents had great experiences with A1 read more

I needed two springs replaced and I was quoted $1300 for parts labor. I had a competitor come and paid $514 for two springs and bearings. The price i was quoted was outrageous and I cannot figure out why it was over 3 times as much. read more

We called A-1for a garage door "tune-up". The tech first told us that everything looked good and just needed lubricant. Twenty minutes later, he told us the entire door "must" be replaced and was a danger to us if we used it. He then unplugged the garage door opener stating it was a fire hazard, and he had seen houses burn down due to these openers. Twenty minutes later, we had a 5700$ estimate for a 16x7 steel door. I called Triple B Garage door service. They came out the same day. He said our garage door opener was in great shape, as was the garage door. Since he was here, I had him quote me on new 16x7 steel "premium insulated " door. 3300$ was the quote. Without the upgraded premo insulated door, the cost was 1800 out the door... everything included. People, due diligence when dealing with these shady companies, like A-1. Shame on you A-1. One star was the lowest I could go... but think dirt on the bottom of your shoe...then go lower. read more

Im so disappointed with A1 Garage Doors. I wish I could give zero stars. Their cancellation policy claims you can cancel within three business days, but they make that nearly impossible. The email address they provided doesn't work, and every time I try to call customer service, I'm sent to voicemail with no return call. The only other option they give is to send a physical letter--seriously? As if mail would be delivered, opened, and processed within that short window. Because of this, it looks like I'm out roughly $1,300. It's incredibly frustrating and feels like a setup. I could write a book about everything I've been through with this company, but the most disturbing part is how they take advantage of veterans. That's not just poor business--it's predatory. Avoid at all costs. read more

[[HIGHLIGHT]]Absolute WORST customer service.[[ENDHIGHLIGHT]] Needed a repair that was fair enough but expensive. Then the salesperson states I will need to replace my entire system: springs, door, lift motor and track. [[HIGHLIGHT]]After his sales pitch has me speak to a closer.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I read the contract and it states three days cancellation period. I did exactly as was asked in submitting an email contact cancellation wirh attached form. No response[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]Then two days later submit a second time, no response.[[ENDHIGHLIGHT]] Now after five plus hours on the phone being passed around to whomever and voicemails and emails I have zero response to my cancellation and the worst part: no refund of my $4500 deposit. [[HIGHLIGHT]]I have been calling or emailing now for a most three weeks. I have demanded to speak to someone serially but always told they are busy on the other line leave a voicemail. Never a callback[[ENDHIGHLIGHT]]. Run the hell away from this company and do not trust them. There should be an option for zero stars. So disgusted by this company. Quick to take your money and run read more

After receiving numerous ads in the mail, I called for the $29.95 tune up special. We have 2 doors, so yes $29.95 for each door. The ad states no trip charge for seniors. Technician Robin came out and said we would need to replace the sensor, $400, when my husband asked for the tune up Robin wouldn't do it, and we were being charged a $59 trip charge. We said no way , and [[HIGHLIGHT]]Robin began the rant that the ad says we can't combine offers . He was very rude and condescending[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]He proceeded to tell us we were on the Do Not Service list at A1.[[ENDHIGHLIGHT]] No way were we going to let him work on the "tune up" ! [[HIGHLIGHT]]I called A1 and the agent was very nice and said she would like us to talk to the customer care dept[[ENDHIGHLIGHT]]. We had already wasted an hour of our time with Robin , so we hung up. No way were we going to let them do the tune up no matter how nice the agent was. Warning....A1 Garage Door ad is very misleading and I told them that but Robin didn't care...I certainly would. Not recommend you use this company. They will try to upsell you and not honor their advertising. read more