Fantastic from coming in to going out. Fernando was excellent and gave me a great deal. Super…read morewilling to help and couldn't recommend this place more.

Thank you to Justin who was fast at responding as well as guiding me with the issues I had with my…read morevehicle. All around professional and courteous. I would highly recommend going to them for your car needs without any regrets or feeling nervous.

I hate getting my oil changed mostly because I went to a competitor JL (which was closer to my…read morehome) and every time there just seemed to be something that costs more or some problem and the last time I went, they didn't screw something in and I had to turn around after I left because I could hear the bolt swirling around! Never again. Switching to this Valvoline was the BEST CHOICE. 6 reasons (sorry for the long review): 1. This one has a GROUPON. It is extremely affordable and the guys don't give you any shade for showing up with the groupon. Indeed, my rep DANIEL (thank you emoji) even helped me get on the wifi because it wasn't downloading. He showed me how to redeem it. Regarding the groupon. Be aware of what oil you need and be careful about which Valvoline's accept the groupon. The Synthetic is not much more than the standard on groupon (and synthetic oil is actually much more than standard in general). Daniel helped me understand and I confirmed it with my mechanic brother who lives in another state and he said Daniel was telling me truth. 2. I had literally duct taped a part of my undercarriage because it was dragging (thanks mechanic brother who told me what it was) so I was convinced that during the oil change the reps would tell me "oh you have to pay more for us to get past your do-it-yourself issue." Instead, I told them about it and they were like "no problem" and worked around it! They even explained to me what the loose panel was and were like, "it's working, no salt or snow in CA, no off-roading for you." Again, brother on text said, "Daniel doing right by you" 3. The did try to up-sell me but in the most procedural and respectful way. They are required to offer other services but they roll through it and give you no judgment when you decline. 4. I actually tried to give Daniel and his manager Jose a tip and they REFUSED it. Then I tried to offer to buy them a coffee and again refused me. They said that it was a pleasure to help me. WHAT??? Seriously wow. 5. This Valvoline shows you everything. They show you the oil they are using, they show you your dipstick after it's filled, they explain the filter and what they did, and the price is transparent and right in front of your face on the computer. Further there is a camera on the bay that proves what they have done and thus, there is a degree of protection on both ends. 6. DANIEL and supervisor JOSE were the most respectful, kind, patient, and explanatory people I have ever met. I felt very comfortable and felt the entire process was FAIR and within my price range. THEY ARE THE BEST. Ask for them. Thank you to both. My first time there and I have already told 3 people about this location. I will never go anywhere else.

DO NOT GO TO THIS VALVOLINE! I WENT IN FOR A $190 OIL CHANGE PLUS AIR FILTER AND THEY CAUSED $800…read moreWORTH OF DAMAGE! First, $190 for an oil change plus air filter is pretty high. Then, while they were opening my air filter housing to replace the air filter, they busted it.( check the pictures. ). Then at the very same time they yanked on the air manifold hose that's connected to it so hard that it ripped open! At first, they lied right to my face and said that they did not do it and that they never even opened my air filter housing even though I paid them to change the air filter. So I called corporate in front of the manager at the Valvoline and told them that I had paid for an oil change and an air filter change, and this manager just told me that they never even opened up my air filter housing to change it but they took my money anyway. Once I had corporate on the phone, the manager at Valvoline admitted that they had damaged both components of the air filter-housing, and the hose. Corporate said all that they could do is refund the $50 for the air filter and then offered me two free oil changes. But I'm still left with having to repair the $800 worth of damage that they caused. I'll never go to another Valvoline again.EVER!!!! - TAKE YOUR BUSINESS ELSEWHERE! LIARS/ THIEVES/ POOR MECHANICS/ TERRIBLE CORPORATE STRUCTURE. IF I COULD GIVE VALVOLINE ZERO STARS I WOULD.

I think I found a new neighborhood mechanic for my GLB250! Yelp lead me to A&M and the reviews are…read moreindeed true. My experience was excellent and seamless from start to finish. I had my front brakes and rotors replaced. All staff were very friendly and helpful, they even returned my car a bit early. Pricing that was quoted was what I paid. No funny business at the end. I'm grateful to have stumbled across A&M. Don't hesitate to stop by if you're looking for trustworthy and reliable service for your vehicle.

Moz was very helpful, honest and friendly from the first call. My car unexpectedly broke down and…read morewas not drivable. He and his mechanic Francisco were quick to intake the car and diagnose the car within a few hours. And Francisco stayed late and made my car a priority and was ready for pick up in less than a day. Overall, it was a very easy and pleasant experience (and that's saying a lot when you are dealing with car repairs)! Moz and Francisco were very transparent with immediate needs vs longer term repairs. A trusted source and I felt confident with their advice. I am definitely a customer (repeat) now. And the immediate value in getting my car running again was kept and presented at a base minimal level. Appreciated as repairs can be sizable costs.

Andy at Big O Tires helped me out BIG TIME and I'm very grateful. I originally came in from SF…read morebecause one of my tires was worn down to about 4/32 and needed to be replaced. I was able to make the trip but once I hit a LA every time I hit the break a scraping noise would happen. i came in about a tire and explain what was going on with the break. Andy gave me the bad news easy that the front left brake caliper had become dislodged because a bracket bolt was missing, which was causing the abnormal noise. Well i'm not very knowledgeable about cars, so it meant a lot that he showed me what was happening and walked me through the repairs. He literally made a drawing for me as I'm a visual learner. The whole experience could have been really stressful, but Andy was patient, transparent, and made me feel like my car was in good hands. I'm really thankful they caught the issue when they did. I 100% absolutely recommend Andy and this Big O Tires location. They got you!

Amazing staff at Big O on Gateway. Mario answered the call with we can help when do you want to…read morecome in? 5-10 minutes? we will get it done. My car was on the lift in under a minute. Showed me the nail and the other tire that was worn. Bought 2 new tires and was back on the road likitty splits. Thank you Mario and crew!

The guys here- especially Jerry- were so nice. I had a morning meeting to get to yesterday and I…read moreturned my car on and it said to top off coolant immediately and I couldn't drive my car without doing that. I called this jiffy lube as it's around the corner from my house and they said to bring it in and they could help. I was quoted a price for the coolant. I pulled up and a nice gentleman named Jerry came out (or John I cannot recall his name because I was so shocked by how kind he was!) He topped off my coolant and then I tried to pay and he said it was on the house! Not only did they not try and take advantage they were so gracious! Highly recommend!!

Dropping a quick review for this Jiffy Lube location and a shout out to Jared…read more This location is always provides friendly and timely service. I stopped by today for a quick check and Jared was super helpful. I recommend this location.

I found myself in quick need of an oil change and went to this location. I can't tell you how…read moreimpressed I was with their customer service, efficiency, and teamwork. As soon as I drove up, they were already directing me into the service area. They had one person getting my information on a computer that was located right outside of my driver seat window, another person underneath my car starting the service right away, another person at the hood. They worked in harmony with each other, answered all of my questions, changed my oil change, and all while I was in the comfort of my car. While they recommended a few other services, they weren't pushy about it which I really appreciated. These are hard-working people and a service that is top-notch. Highly recommend. Five star stars all the way! *****

I had a great experience at this Valvoline location in Santa Monica. I brought in my 2019 Chrysler…read morePacifica Hybrid for an oil change, and the team went above and beyond. They also noticed that my car was due for a tire rotation, which I really appreciated--it saved me from having to make another trip later. The whole team was quick, friendly, and efficient. Montaj was my main point of contact, and he was especially helpful--super friendly, informative, and made sure I understood everything being done. Yan, the assistant manager, also checked in to make sure all my questions were answered and that everything was handled properly. Overall, excellent service from start to finish. Everything was done well, and I left feeling confident my car was in great shape. I'll definitely be coming back!

edwin and crew have a special relationship w my situation . im the original owner of a 1979 vw bus…read morethat has been brought back from the dead many times . its an expensive toy but its MY toy . too many memories to let it go . . . thanks guys john from mar vista

Fast, thorough and friendly. It was my first time coming to the shop. Won't be my last. I brought…read morein my own replacement part to be placed into the car. They had the car back to me within 48hrs. Thanks again guys!

Great customer service! Danny was great help made me feel at ease with getting my oil change…read morequickly and efficiently will definitely return...

Danny was super helpful and informative! Generally dislike handling any car-related work, but he…read moremade the experience very pleasant. Thanks, Danny!