I was really happy with how quickly they got back to me here on Yelp and how responsive and helpful…read moreFernando was in getting me a quote and setting up an appointment. We sorted everything out on the phone and he was able to get the tires I needed the next morning. I actually had him verify the price for me three times because I couldn't believe how good of a deal it was for four new tires and an alignment. There's a sitting area upstairs with WiFi, chargers, and coffee. It took about two hours and everything was really straightforward. Fernando actually charged me a little less than what was quoted so I was very happy, and they didn't try to push anything else on me. I'm really glad I found this place, it saved me a lot of stress and anxiety, and the cost was $150+ cheaper than most of the other places I called.

I came for an oil change and routine maintenance check. Carlos was very helpful and upfront about…read morethe estimated quote. The entire process was painless, and the price was very reasonable. Will come back for future maintenance needs!

I hate getting my oil changed mostly because I went to a competitor JL (which was closer to my…read morehome) and every time there just seemed to be something that costs more or some problem and the last time I went, they didn't screw something in and I had to turn around after I left because I could hear the bolt swirling around! Never again. Switching to this Valvoline was the BEST CHOICE. 6 reasons (sorry for the long review): 1. This one has a GROUPON. It is extremely affordable and the guys don't give you any shade for showing up with the groupon. Indeed, my rep DANIEL (thank you emoji) even helped me get on the wifi because it wasn't downloading. He showed me how to redeem it. Regarding the groupon. Be aware of what oil you need and be careful about which Valvoline's accept the groupon. The Synthetic is not much more than the standard on groupon (and synthetic oil is actually much more than standard in general). Daniel helped me understand and I confirmed it with my mechanic brother who lives in another state and he said Daniel was telling me truth. 2. I had literally duct taped a part of my undercarriage because it was dragging (thanks mechanic brother who told me what it was) so I was convinced that during the oil change the reps would tell me "oh you have to pay more for us to get past your do-it-yourself issue." Instead, I told them about it and they were like "no problem" and worked around it! They even explained to me what the loose panel was and were like, "it's working, no salt or snow in CA, no off-roading for you." Again, brother on text said, "Daniel doing right by you" 3. The did try to up-sell me but in the most procedural and respectful way. They are required to offer other services but they roll through it and give you no judgment when you decline. 4. I actually tried to give Daniel and his manager Jose a tip and they REFUSED it. Then I tried to offer to buy them a coffee and again refused me. They said that it was a pleasure to help me. WHAT??? Seriously wow. 5. This Valvoline shows you everything. They show you the oil they are using, they show you your dipstick after it's filled, they explain the filter and what they did, and the price is transparent and right in front of your face on the computer. Further there is a camera on the bay that proves what they have done and thus, there is a degree of protection on both ends. 6. DANIEL and supervisor JOSE were the most respectful, kind, patient, and explanatory people I have ever met. I felt very comfortable and felt the entire process was FAIR and within my price range. THEY ARE THE BEST. Ask for them. Thank you to both. My first time there and I have already told 3 people about this location. I will never go anywhere else.

DO NOT GO TO THIS VALVOLINE! I WENT IN FOR A $190 OIL CHANGE PLUS AIR FILTER AND THEY CAUSED $800…read moreWORTH OF DAMAGE! First, $190 for an oil change plus air filter is pretty high. Then, while they were opening my air filter housing to replace the air filter, they busted it.( check the pictures. ). Then at the very same time they yanked on the air manifold hose that's connected to it so hard that it ripped open! At first, they lied right to my face and said that they did not do it and that they never even opened my air filter housing even though I paid them to change the air filter. So I called corporate in front of the manager at the Valvoline and told them that I had paid for an oil change and an air filter change, and this manager just told me that they never even opened up my air filter housing to change it but they took my money anyway. Once I had corporate on the phone, the manager at Valvoline admitted that they had damaged both components of the air filter-housing, and the hose. Corporate said all that they could do is refund the $50 for the air filter and then offered me two free oil changes. But I'm still left with having to repair the $800 worth of damage that they caused. I'll never go to another Valvoline again.EVER!!!! - TAKE YOUR BUSINESS ELSEWHERE! LIARS/ THIEVES/ POOR MECHANICS/ TERRIBLE CORPORATE STRUCTURE. IF I COULD GIVE VALVOLINE ZERO STARS I WOULD.

I think I found a new neighborhood mechanic for my GLB250! Yelp lead me to A&M and the reviews are…read moreindeed true. My experience was excellent and seamless from start to finish. I had my front brakes and rotors replaced. All staff were very friendly and helpful, they even returned my car a bit early. Pricing that was quoted was what I paid. No funny business at the end. I'm grateful to have stumbled across A&M. Don't hesitate to stop by if you're looking for trustworthy and reliable service for your vehicle.

Moz was very helpful, honest and friendly from the first call. My car unexpectedly broke down and…read morewas not drivable. He and his mechanic Francisco were quick to intake the car and diagnose the car within a few hours. And Francisco stayed late and made my car a priority and was ready for pick up in less than a day. Overall, it was a very easy and pleasant experience (and that's saying a lot when you are dealing with car repairs)! Moz and Francisco were very transparent with immediate needs vs longer term repairs. A trusted source and I felt confident with their advice. I am definitely a customer (repeat) now. And the immediate value in getting my car running again was kept and presented at a base minimal level. Appreciated as repairs can be sizable costs.

Andy at Big O Tires helped me out BIG TIME and I'm very grateful. I originally came in from SF…read morebecause one of my tires was worn down to about 4/32 and needed to be replaced. I was able to make the trip but once I hit a LA every time I hit the break a scraping noise would happen. i came in about a tire and explain what was going on with the break. Andy gave me the bad news easy that the front left brake caliper had become dislodged because a bracket bolt was missing, which was causing the abnormal noise. Well i'm not very knowledgeable about cars, so it meant a lot that he showed me what was happening and walked me through the repairs. He literally made a drawing for me as I'm a visual learner. The whole experience could have been really stressful, but Andy was patient, transparent, and made me feel like my car was in good hands. I'm really thankful they caught the issue when they did. I 100% absolutely recommend Andy and this Big O Tires location. They got you!

Andy was amazing and so helpful! Service was reliable. I have found my go-to place if any of my…read moretires need replacement. Quick and efficient service. Definitely recommend!

Dropping a quick review for this Jiffy Lube location and a shout out to Jared…read more This location is always provides friendly and timely service. I stopped by today for a quick check and Jared was super helpful. I recommend this location.

I've always known Jiffy Lube for being quick and efficient, but this visit really stood out because…read moreof the people. From the moment I arrived to the time I left, every technician I interacted with was incredibly kind, professional, and easy to work with. They made the whole process smooth and stress-free, taking the time to communicate clearly and make sure everything was handled properly. It's such a relief to have a place you can rely on--not just for fast service, but for genuinely great customer care. I left feeling confident in both the work that was done and the way I was treated. Definitely a location I'll keep coming back to.

I found myself in quick need of an oil change and went to this location. I can't tell you how…read moreimpressed I was with their customer service, efficiency, and teamwork. As soon as I drove up, they were already directing me into the service area. They had one person getting my information on a computer that was located right outside of my driver seat window, another person underneath my car starting the service right away, another person at the hood. They worked in harmony with each other, answered all of my questions, changed my oil change, and all while I was in the comfort of my car. While they recommended a few other services, they weren't pushy about it which I really appreciated. These are hard-working people and a service that is top-notch. Highly recommend. Five star stars all the way! *****

I had a great experience at this Valvoline location in Santa Monica. I brought in my 2019 Chrysler…read morePacifica Hybrid for an oil change, and the team went above and beyond. They also noticed that my car was due for a tire rotation, which I really appreciated--it saved me from having to make another trip later. The whole team was quick, friendly, and efficient. Montaj was my main point of contact, and he was especially helpful--super friendly, informative, and made sure I understood everything being done. Yan, the assistant manager, also checked in to make sure all my questions were answered and that everything was handled properly. Overall, excellent service from start to finish. Everything was done well, and I left feeling confident my car was in great shape. I'll definitely be coming back!

Fast, thorough and friendly. It was my first time coming to the shop. Won't be my last. I brought…read morein my own replacement part to be placed into the car. They had the car back to me within 48hrs. Thanks again guys!

UPDATE: Owner Edwin called me after reading my review. He…read morewas friendly and open, not defensive. He explained the protocol in looking for parasitic drains. I said the protocol should have been explained to me upfront, especially since I was giving them specific instructions (in an effort to defray diagnostic hours) that their protocol would ignore. He agreed. He offered a fair concession, which I accepted. We don't always get things right the first time. Ultimately, upon reading the review, Edwin took the situation seriously and treated it (and me) with respect. I can't ask for more than that. Everyone at Tony's was professional and nice enough. But my experience felt unnecessarily expensive. I brought in my '06 for a battery drain. This make & model had a specific, well-documented issue and fix I didn't know for a fact what was draining the battery but asked them to check this specific fix first since it was recommended by the manufacturer. (There was a class action lawsuit settled last year regarding this specific battery drain. Even without my knowledge or instructions, a routine mechanic's search in a TSB database should have turned it up.) If this were the issue with my car, it would be an easy & quick ten minute repair, as I wasn't even asking them to replace a part - just disconnect a wire under the overhead light in the cabin. I guess my request wasn't passed onto the mechanic. In the end, the fix was exactly what I had asked them to check first. But I was billed almost $800 for several hours of labor because the mechanic checked my request last. I expressed my surprise. I was told if I ever wanted to replace the part, they wouldn't charge me for labor. Ultimately, I didn't push back because someone DID put in the time. But THEIR error cost me a lot of money. A DECENT business might have recognized their mistake and negotiated a bill that was fairer A GREAT business would have recognized their mistake and charged me for the actual amount of time to fix the issue had they followed my instructions. I wasn't dissatisfied with the "work," per se (though they did leave several greasy fingerprints in the cabin, which I had to remove with "Dawn"). But there was a lot of unnecessary labor due to a failure in their chain of communication. And this resulted in a high cost, which they passed on to me.

Best customer experience !!!…read more Story time. I got up early to start my day & lord behold my car completely stops in the middle of street. I panicked well of course because who wants to be responsible for held traffic in Santa Monica of all places in LA. So I prayed and beg for my car to start to make it to any auto place. Luckily the car restarted and I searched the nearest auto & pep Boys showed up. So I drove to not only not see a pep boys but I saw a Jiffy Lube on the corner. I turned in the driveway and my car stopped again... I restarted the car & that's when the Angels show up to my rescue Armando greeted me with care & understanding of my situation. He was honest with me throughout the process of my car . Armando & his team didn't over promise anything. They delivered their professionalism by accomplishing a task that was pretty impossible to fix. Which was a miracle & for that my loyalty is forever to them. Professional, honest & caring. 10 stars I highly recommend them without a doubt!!!!!

I came in and asked how much an oil change would cost for my car. The tech told me $128 and said to…read morepull the car around. After I pulled in, the price suddenly changed. They said because my car takes 6.8 quarts, it would now be around $160. Then they added another $47 "service fee" on top of that. On top of everything, they charged $25 to top off coolant -- something that takes a couple minutes and minimal fluid. None of these extra charges were clearly explained upfront. The pricing felt inconsistent and misleading compared to what I was initially told. I don't mind paying for service, but I expect transparency before the work starts. Would not return based on this experience.