The store was open and ready for my pick up. Amazing inventory. Purchased another item during my visit. Great customer service from both gentlemen who greeted at the door. read more

Prompt, polite, professional. I didn't need anything fancy, just to rekey my new place. Apparently it was too big of a job for the Open Sesame locksmith who quoted a great price, arrived, and then left to look for a part and never came back so I was a bit anxious but it went really smooth. A bit pricey but you get what you pay for I guess. read more

They do the job! Would return very good service. The copied a keys and cloned my fob. read more

AA Safe has been my locksmith for over 25 years. Today's service insured they will continue to be our go to locksmith Our lock had become sticky and hard to lock over the weekend. I called to get on the calendar for Monday morning for a service call. It turned out I was able to take the lock to the shop myself where they tuned it up and made it work like a charm. An hour later technician I talked to over the weekend showed up and checked in to make sure I got all fixed up. I am blown away by the service. read more

Joe is so knowledgeable and friendly. This is the best place to shop for anything to do with lock security. You will not be disappointed in anyway with AA SAFE & SECURITY, they are AWESOME! read more

The lock on my She-Shed would not unlock with the key for some reason and there were no small children available to climb through the only window so I called the neighborhood locksmith folks. The tech arrived within a half hour and ended up having to take the door know apart and somehow forced the lock to open. Turns out there were some cloth bags hanging on the inside doorknob that jammed the lock. Who knew! Anyway, the work was done professionally and pretty quickly and the tech gave me some good advice about the locks I have. I also love that they are just a few blocks away and super responsive. While I hope I don't need them again it is nice to have them nearby. Oh, and he pt the doorknob back together so I did not have to buy a new one! read more

We are customers that found the perfect solution for what we needed. This business and their staff were just amazing and easy to do business with. We needed recommendations for a new doro install and lock system and security for our ocean view second home. Scott ( the owner) walked us through all the choices and actually made sure we did not over pay for any equipment that was not needed. We had done some shopping around, on line and in brick and mortar stores and home centers, were confused and needed good advice. WE GOT IT HERE. Scott also recommended the best metal finish for our outdoor locks and key pad that would hold up the best in the salty air we have here. They cover all bases here and make sure you are supplied with everything and not one thing more than what you really need to get the job done right the first time read more

Pleasant service, reasonable prices, and solid skills make them my choice for keys and locks at my home and my business.

I inherited this business as a vendor when I started my new job. They have been beyond fantastic. They have responded with direct attention and service when I need same day service, be it a service call to repair my gate, or to simply provide a new lever for one of my three buildings. They recently came on site to install a remote gate opener. The attention to detail was top notch. They even spray painted an electrical conduit so that it matched the color of the gate, and didn't stand out. Thanks, Brandon Azevedo Housing Matters read more

AA, was great. The locksmith came out on time. He was very thorough with his work. He was pretty quick to get done. I highly recommend them for future work. Thanks Rob read more

Fast Fair and FRIENDLY!!!! :) We are a locally owned and operated fitness club serving our wonderful and diverse community.. "AA safe and Security" have been instrumental helping us maintain our business with all our lock, door and security needs. Often when we call for help we need the job done RIGHT AWAY to repair or replace a system vital to the clubs security and safety. . Amber (who schedules her great staff ) goes to great length to make sure she sends one of her experienced technicians.... Daniel is great !! He came out recently and fixed our old door closing unit and did it quickly and safely.. We always try our best to support locally owned and operated businesses, building long term relationships here locally is what it's all about...Thank you Amber and Daniel !!! You did it again :) You continue to meet our needs above and beyond our expectations.. :) Merci read more

We had two locks installed on a front and back door. They brought out the wrong lock for the back door and had to come out again to install that one. Even though it wasn't our fault they charged us a $35.00 restocking fee. On top of that, their prices are very expensive, but if anything goes wrong you can bet you'll be the one paying for it. read more

Most unprofessional shop ever. From March 5 to March 15, 2015 there were 11 homes burglarized in the Seabright neighborhood. On March 10, 2015 an attempt was made to break in into my garage side door. In doing so the knob was damaged beyond working condition. I headed to AA S&S and purchased a $68 heavy duty Arrow knob set. Needing re-keying, I was told it would be ready in 45 minutes. An hour later I return only to be told it was sitting on the bench and they hadn't even started. OK, the kid jumped on it right away and I walked out in 10 minutes. Hey, don't ever promise a time period and fail to do so. That is so amateurish. The next night, March 11, the thief returned and got entry by shattering the door jam. Back to AA to get a new knob set and an 2-way keyed deadbolt. Uh-huh, another hour plus wait for re-keying, but this time they had it ready BUT with the wrong knob set. Mind you, I cut the label off the box from the earlier knob set so how in frick can you mix up knobs. Not only that, it wasn't a knob but a pull down handle set. WTF. Now I wait for them to rekey the correct set. Idiots. I explained my outward opening kitchen door and was sold a security plate, which of course, when I got home it not only did not fit, it wasn't even close to fitting. My builder built a new door frame but couldn't install the dead bolt [many parts and tricky to install], so back to AA for a refund. At AA returning the security plate, I schedule an appointment for the deadbolt. Did I hear any empathy for the difficult deadbolt install, no-o-o-o. Only berating of the builder for not knowing what do. Wow, talk about unprofessional. I was informed the installer would make the plate fit if not see what was wrong. DUH. Did you not hear what I said the first time? Josh comes out the next day, finishes the job and ensured the door fit was snug against the weather stripping. Good job Josh! He looks over the kitchen door and all I hear is blah-blah-blah, chisel wood or cut the plate to fit. We head back to AA to return the original plate and pay $100 plus for the install - that's right, a hundred plus to install a deadbolt and discuss a security door plate. At the store I get more blah-blah-blah security plate riddle by a couple of other employees, one who fumbles through a catalog like a blind dog. Josh said he would call when he located a suitable plate. A week later Amber calls to say they have the plate in hand. The next day, Sat, March 21 @ 10:30am, I walk into AA. The door is wide open and the ding-dong chime to let employees know somebody just entered the store is disabled. I see a guy sitting at the desk talking on the phone. I stand by the counter for five minutes where he can see me. He never once looks up nor acknowledges my presence. Instead of watching him talk on the phone I turn to look out towards Soquel Ave. I look at my watch and 10 minutes has gone by since I first arrive. I turn around and the dude is GONE! I yell out, "HEY, anyone here!!!" No answer. My jaws really tight, I head to my car parked in the back, and lo and behold what do I see? I see the dude who should be watching the shop taking care of customers near the back fence smoking a cigarette! WTF! Get you act together AA, train your employees on customer service. That includes you Mr Shop Owner. I won't be back and you can be sure I will tell everyone about my poor experiences with you. AA Safe & Security you are stuck in the mud! read more

I have only used them to make keys. Yes everyone makes keys, but how many times have you gotten home and the key doesn't work? Or it sticks? These guys have NEVER not made a perfect key. I have been a landlord in Santa Cruz for about ten years and when I need a duplicate of anything with no doubt that it will work, I go here. Yesterday was no exception, 3 sets of keys in under ten minutes, they all worked great! It's a bonus that they are next door to the Buttery? read more

I called for advice about locks on a mailbox. I got great advice over the phone, even though it was a problem not fixable by a locksmith. Much appreciated! read more

Joe was able to take my broken Toyota Landcruiser key and clone the chip. I went home with 2 new keys for a fraction of the dealer price. Very friendly and fast service. read more

They are the most overpriced, thieves in town. I am completely appauled by their greed. I purchase a large amount of keys regularly and they were charging me $10 a key and said they were the only shop who could get it. Well they LIED! I am now buying the keys for $00.47!!!!!!!!!!! LIARS AND CROOKS read more

These folks are reliable and professional. I had them install a new camera security system and it is fantastic. Super clear and easy to use. Good quality and affordable. They scheduled, installed and were out of there asap. Could not have worked out better. I also recommend them for any other lock or security needs. You cannot go wrong. WC read more

I went in to get a new key Fob for my car, since my key still worked but the plastic part was falling apart he just replaced the case using my old parts. He charged me $61.00 to cut the key and transfer the parts . I found that I could get two of these blank cases for 9 dollars with free shipping online. wow what a mark up , apparently they do not want repeat business. read more

These guys are liars. I paid these guys 45 dollars to order a key from Sentry, and they originally told me they were going to get it within a weeks time and fit it when it got to AA Safe and Security Co. They lagged and lagged, and I continued to follow up with them and they would tell me it would come in the following week, blah blah. But no, there were no keys and for a month this continued until I decided to take care of this problem myself (something I should have done from the beginning). Why did these guys take my money and then lead me on? No honest business would do this. I STRONGLY SUGGEST THAT YOU TAKE YOUR BUSINESS ELSEWHERE. read more

We couldn't lock our house door on Sunday morning as we were about to leave for the week. Most locksmiths were called but these guys weren't and were at our house in 20 minutes, fixed the lock in another 15 and were really professional. Highly recommend. read more

Great family run mom and pop shop with very Competitive prices. We own a storage facility and purchase locks and other related items. We found them to be more reasonable Tham Amazon even! read more

Very ignorant about security issues regarding 3D printing of keys. I went to Kenville Locksmiths as a result for my house rekeying and they did a great job. read more

I've been a customer of this establishment for over 30 years. They make great keys and have helped me in a pinch.

I have dealt with AA Safe and Security Co. on many occasions and they are always friendly and professional.

I wanted several deadbolts replaced and the job was estimated well and performed well. The chap doing the install also adjusted both doors do they closed smoothly. Overall, friendly folks and thorough. Two thumbs up. read more

We have been utilizing AA Safe & Security Co. Services for over a decade and have found the quality of service is above excellent. Everyone in the office is friendly, and they provide their customers with the services and products while providing the most cost effective ways to resolve your problem. AA Safe & Security Co. has repaired business door locks and doors, automobile keys, re-keyed doors, provided new locks for doors not only for our business needs but also personal as well and there is only ONE TIME I needed to have ONE KEY remade due to an error of a new employee. Immediate correction was made read more

Love these guys! AA Safe team members are pros. Scott snd his team retrofitted our house with Medico a few years ago and it is great stuff quality and security-wise. Our recent service needed to fix a latch on a door that is always stressed by heavy-handed Teenage Boys. The tech, Gary, did a great job installing and adjusting until everything was perfect. Never thought twice about doors, locks, or door handles, but the difference after AA's work was VERY noticeable. Great work - strongly recommend! read more

Impressive showroom, good customer service, competitive prices, and in a convenient location...not much else you really need from a lock and security company! read more

Quick response and professional service. Very happy with AA Safe & Security.

These guys are very knowledgeable and have a full assortment of security related paraphenalia. Their employees have gone the extra mile for me and their prices are fair. They do stuff no one else in town can. They can program chipped car keys, make new mailbox keys, etc. They really are the best and I can't recommend them more! read more

Very professional! They saved me $140 by having the key I needed!!! They called me back promptly and we're just really helpful. Thanks!!

I returned here recently and they were there and helped me quickly. The weird thing was that both keys they made me had the tips broken off after they cut them. They still worked in my ignition, so I didn't bother going back to complain. Still 2 stars in light of all my experience here, I may need to find a new locksmith even if a little further away read more

AA Safe and Security were very easy to work with. I have used them in the past and remembered their great customer service and reliability so I used them again! I got the same service and friendly attitude. They got to the job very fast and when they said they would. My lock and keys were replaced within hours. Thank you! read more

I was very satisfied with the new double key locks that AA Safe And Security installed in my home. Mike was very helpful with getting the order going the same day. I felt lucky that they had the time. Daniel was fast and efficient,and went the extra step to match the color of the locks to the door hardware. I hadn't thought of that ,but I'm glad they did, and it looks much better that way. It's great to have these pros in the neighborhood,and the price was less than I expected. They are the place I'll be going back to, when I need their services again. Thanks for a great job. read more

I have never purchased a safe before and needed one for my office. I went to AA and the employee was helpful and I purchased an American Security, only to find it was too small. I returned the next day to return it and was told all safes were final sale. The manager was very friendly and said he would talk to the President to see what they could do for me. After some conversation, they finally agreed to let me return it and get a larger safe. I appreciate their flexibility and Amber's support! I needed a copy of a receipt and she promptly emailed it to me within 5-10 minutes. The only thing I would recommend is having a sign that says final sale (maybe I missed it somewhere) or for the employees to inform you during checkout. I would definitely recommend AA Safe, plus it's right by The Buttery so you can grab a snack afterwards. read more

AA Safe & Security provided us fabulous customer service at light speed. They were extremely responsive, professional and effective at helping our family in a pinch. I would use them again and highly recommend their services. read more

When I have to pay $200 for a car key I'm paying for expertise and programming equipment and service. AA Safe and Security failed on all fronts. 2 weeks, 4 trips to the shop, and three hours waiting at the shop later I get... "we can't program this key." No apology. No recommendations for how to get it done. I was just sent on my way. Thank goodness I didn't urgently need the key (I have a spare) and that I wasn't locked out of my house. I would not count on this shop for anything important. read more

Being in property management for over 20 years I only need to do business with those that are quick to respond and easy to deal with.I have been trading with AA safe and lock for several years and will continue to trust there work.I recommend them to all my clients. read more

Very unprofessional..I ordered a condo full of new Medco locks last June and the guy got the order wrong..they had to come back 3X and tried to charge me for labor every time..I had to argue with owner/manager in front of customers to pick up the last 6 pieces and that took 6 months because I did not want to deal with another labor charge..last Thursday my lock broke on one door..I called them and they did squeeze me in late afternoon..Cost me over $100 to fix the lock that were supposed to last forever..I'll use another locksmith next time..there are plenty. read more