got a flat, changed m tire in 15 mins! special thanks to Donell he's the best! Great customer service, friendly and efficiy.

I spoke to Donell the other day and he was kind and helpful, will definitely recommend this location to all my friends

My boy Donell was a true life saver, he made sure i was taking care of at the right price, boss man needs to give this guy a promotion!!

This is quite literally the only place I trust to go to after 2 terrible experiences in other locations when I moved to Columbus. They are efficient, they are friendly, and they will show you what they see. You don't always see things until a car is in the air. They recommended necessary fixes, not year+ down the line fixes that may never be needed. You are going to get genuine guidance. Only downfall is they don't do everything. I have something electrical and now I have to trust somewhere else for that... :( maybe sometime in the future. :) Oh, and they don't waste your time. That's one of the biggest things for me too. You will get a quote if they inform you of something else going on or to think and plan for in the near future. You get a pretty accurate time frame (they usually complete sooner than projected!) and it will be done well and correctly. What else can you ask for? :) read more

We Highly Recommend Justin and team did an amazing job getting us back on the road. The service was top notch. Thank you

Scheduled appointment 2 weeks in advance for oil change and brake inspection. Took the day off work in order to have service performed. Again I scheduled service. At check in the service tech advises me that if any additional work was needed I would need to scheduled another appointment and also that part are difficult to obtain due to the pandemic. Again I scheduled an appointment to have to service completed that day. I left went to another service provider in town,very accommodating , scheduled an appointment with no 2nd appointment necessary. Avoid this AAA center unless u want to make extra trips. read more

I mistakenly scheduled service at the Whitehall location (whoops - watch which Broad Street location you select - my bad!), and it was no trouble at all for the Reynoldsburg location to work my car into their rotation. John did a great job of resolving my mistake and got my car taken care of. It is an older minivan with high mileage, and the advice he gave me regarding needed vs, unnecessary repairs was accurate. Very refreshing to be able to trust a repair shop that isn't out to squeeze every dollar from its customers, and to know they are giving professional advice. read more

Thank you Ray for taking so much time to figure out what tires I needed and then placing a special order to get them in. They were hundreds of dollars more at the 2 other places I priced them. Well worth the extra drive! I will be back! read more

What started out as a flat tire escalated a bit into an issue with the TPMS sensor. It was all explained thoroughly, repaired quickly, and the cost was quite reasonable. read more

This used to be Sumerel but recently became Sumerel AAA Car Care Plus and now just calls itself AAA Car Car Plus, recently dropping the Sumerel name all together. Not quite sure the relationship with Sumerel....they seem to have all of Sumerel's sales history but won't honor any warranties that were purchased from the time they operated as Sumerel. I dealt with Sumerel for maybe 10 years...numerous cars...bought tires, brake jobs, fluid changes, wheel bearings etc. While I did have some issues over the years Sumerel always made things right. Well I had a side wall bubble out on a low mileage Cooper tire that I purchased about 2 years ago with road hazard warranties ($60 for 4 warranties). Anyway AAA Car Care Plus refused to honor Sumerel's warranty and told me I would have to drive about 100 miles to Cincinnati for Sumerel to cover it since Sumerel is still in business, just not in Columbus. Hmmm I said thanks but no thanks and drove over to Discount Tire and they were happy to take care of me. 10 year customer now gone....,Sumerel aka AAA too scammy for me to deal with. Another previously good business bites the dust...but Discount Tire will benefit! WOW...here's my update...after posting the review I received a call on Monday morning from the counter person I spoke with on Saturday. We went over things and he was very polite as I was...i really don't get upset about things like this anymore...I try to vote with my business. Well I thought that would be the end of this...then I get a call a few days later from the manager, Ray. We reviewed things from each point of view and he offered to cover my entire bill from Discount Tire....I was shocked at such a generous offer, way beyond anything I expected. I emailed him my invoice and boom within days I had a check for the full amount Discount Tire charged me. I can't begin to tell you how extremely impressed I am with the way AAA Car Care Plus handled this. They went far beyond what I would consider fair and appropriate....and of course will have business exclusively in the future. I might add that most businesses do what is fair when presented the facts ....but in this case AAA Car Care Plus promptly went far beyond fairness....and for that I truly appreciate their response. They have my business for life. read more

I'm glad to see that others had such a good experience with AAA Car Care Plus, sadly these reviews lead me here and my experience was nothing like the others. At first I hesitated, as many women might walking into an auto repair shop (or car dealer for that matter), but I trusted the reviews. I went in because my traction control seemed to be coming on unprovoked and I wanted to get it taken care of, instead of the mechanic figuring out what "the noise" was, he found a multitude of other issues that ending up costing my $$$$ (things that probably could have waited), as I sat there on a Monday for 8hrs while they worked on my car, no one ever came to me to give me an update on how much longer it would be (also I didn't know the mechanic was driving around in my car trying to find "the noise"). As I was reeling from sticker shock the manager Ray decided this would be a good time to ask me if I wanted to buy a gold Toyota on their lot for $3000.00...wtf! Are you kidding me! Finally they told me my car was done, as I drove away there it was again, my brakes grinding in traction control as if I were sliding on ice. I called them a day or so later to tell them (Ray was on vacation...as he told everyone that came in that Monday) that the "noise" was still there..."can you bring it back in and we'll figure it out?" Again Trusting I went back in... to make this tragic odyssey short, I was told they found the issue and would install the part for free (hub assembly) I would just pay for the part...how much was the part you ask? $249.00...wait I looked it up on line and it was only 89.99... needless to say I said I need to think about that... (this whole experience transpired over a 3 to 4 week timeframe) I spoke with a Don and a Jeff, managers over these garages and was told "oh yeah we mark the parts up, that happens at every shop." OMG are you serious? At any rate they finally installed the part at no charge, no labor but they weren't quite sure which tire was causing the problem and I still walked away without my car being FIXED! I ended up having someone else replace all the hub assemblies for less than what AAA Car Care Plus was charging me for one assembly...oh and the part they put on for free...well it was the wrong size for my tire and the other mechanic showed me where it was scraping away at the inside of my rim... Thanks AAA Car Care plus. read more

Out standing customer service they go the extra mile

Great service, I usually do my own work but with heat this summer I decided to drop it off for an oil change. I have been there for a couple other this and I actually trust these guy. They do what they say and don't rip you off. Thanks for the great service!! read more

These guys are awesome. Trustworthy! They took care of our cars for years and were always spot on. If something wasn't really broken and just needed a minor fix. They were always upfront about it and honest. (Like the time there was just some corrosion on my battery and they cleaned it up for no charge!) read more

I called this company this morning (Friday) about 2 hours ago and asked to make an appointment to have new tires put on my car. Ray said no appointment needed just bring it in - I thought cool and finished up some errands and packed 4 tires into my car and made my way over. Ray was bringing in another car and when he comes in he says. "Can't do it". I say but I called and you said no appointment necessary - he just shrugged his shoulders and said he could make an appointment for me next Monday or Tuesday... I said - aren't you open tomorrow and he said yep but we are full with appointments.... It's not that I would have minded waiting; it was Ray's apathetic attitude that made the experience bad. AAA - I suggest you put a Man in charge of that shop that understands customer service and, more importantly, has the courage to keep his word even if it means he has to work harder. I'm disgusted - I would not trust anything that came out of Ray's mouth. read more

The employee at the front desk was extremely rude. My car was choosing when it wanted to start or not. I took it in to have it looked at and the guy at the front (his name was Ray) basically told me that I was making it up. He said there were no problems with my car and they don't know what I was talking about. So I tried to explain the noises it was making. He cut me off and said "I don't know, I go off of how it acts here and it started." I took my keys and left. My car didn't start later that day, took it to a different shop and they fixed my starter with no problem. Ray's attitude was terrible. Will never go back and will not recommend it to anyone. read more