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    AAA Cigarette & Cigar Shop

    4.0 (3 reviews)
    Closed 11:00 am - 7:30 pm

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    7 months ago

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    Total Wine & More

    Total Wine & More

    3.8
    (78 reviews)
    1.9 mi
    $$
    Budget friendly
    Family-owned & operated

    Checked out Total Wine & More (Northgate branch) on a Saturday evening. They have 10 locations in…read morethe Washington area. The place is massive with a huge selection of wines, spirits, beer, cider, vermouth and non-alcoholic drinks. They also sell cigars if that's your thing. Large covered parking lot and in-store sampling offered from Thursday to Saturday. They didn't have much sour beer options but an interesting selection of craft cider. We ended up buying a few cans/bottles from One Tree Hard Cider ($4.99 USD to $8.99 USD), ACE Cider ($2.79 USD) and Newtopia ($4.99 USD).

    I just got home from my first-ever Total Wine pickup at this location, and it was by far the worst…read morecustomer service experience I've ever had with this company. I've been shopping at Total Wine for over 9 years and have never encountered anything like this. The pickup interaction lasted less than five minutes, yet it left me so upset that I cried in my car afterward. I don't know the employee's name, but she should not be working in customer-facing role. From the start, she yelled at me for being in the "wrong" pickup spot and complained that it made her job harder. She was extremely rude to both me and my husband, despite us being polite and doing nothing to warrant that treatment. When placing the items in my trunk, she didn't even bother to close it--and then rushed away so quickly it felt intentional and dismissive. When I asked to confirm what was in the pickup box (we ordered 2 bottles of wine, a 6-pack of beer, and a small bottle of amaretto), she said, "Here's your 4 bottles." I calmly clarified that it should be 3 bottles and a 6-pack. She responded by glaring at me intensely, rolling her eyes, ripping the box open, and saying, "You can look for yourself" Her tone and body language were aggressive and hostile. It's hard to fully capture the interaction because so much of it was her attitude, but the disrespect was shocking. No customer deserves to be treated this way, especially during a simple pickup order. This experience was completely unacceptable and deeply disappointing for a brand I've trusted for years. Is this really the standard of service this location is okay with?

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    AAA Cigarette & Cigar Shop - tobaccoshops - Updated June 2026

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