Staff is extremely rude. To busy with personal stuff and acts like the customer is inconveniencing them. Location doesn't honor/keep scheduled appointment times. I'd suggest any other location over this one. read more

Don't try to call ! They don't pickup ! I have called several times at different hours of the day and waited over 45 mins each time and finally hung up ! Poor poor customer service !!!!! read more

Just wanted to thank Pam DiSalvo at the Cumberland RI location for getting me pass the gauntlet in place at the RI DMV. After 5 trips to the DMV by either myself or the person in charge of the estate I was purchasing an old car from(he had to make 2 tips from NH to get the deal done)--I walked out of the AAA in Cumberland knowing I was all set. It was not the fault of anyone working at the Cranston DMV, who went out of their way to explain exactly how to go about purchasing a vehicle from a deceased person. RI has also started using new forms that are different than the official RI forms we were using. FYI-make sure when buying a vehicle from an estate that they hired someone with the power of attorney to handle the paper work at the DMV and give you a valid title or other paperwork the DMV will accept. On my first trip to the DMV in Woonsocket, they told me the signatures on the title I was given by the seller (the deceased man's spouse) did not match--and she had moved to a new address in PA near her family. She had signed the title over to me. Unknown to me, they had given the power of attorney to her son. The DMV in Woonsocket never mentioned the name was totally a different name--or how a valid title needed to be signed. The Cranston DMV did a better job and explained what what going on, and what needed to be done. It took us over a month to get the deal done. FYI, if you buy a vehicle that is less than 40 years old or has any computers in the system--MAKE SURE you drive it a hundred miles or so first because they will hook up your car to check 5 different codes needed (you must have at least 4 out of the five codes working to pass an inspection. driving that hundred miles should reset the codes on a car that has been sitting a long time. You only have FIVE days to get a new inspection sticker (even if the last owner had a sticker already on the vehicle that has not expired)--or the DMV will suspend your new registration. I will have to wait over a month for my new title to arrive according to the DMV. I would advise you go to the Cranston office for your registry needs, and see Pam at The Cumberland AAA office for your insurance questions and information. She tolerates old people like me who show up without their glasses and hearing aids. I would recommend her to everyone I know--unless they are on a quest to break my record of 5 attempts to register to put your vehicle on the roads of RI... read more

I made an appointment online and came in to swap my plate. All the staff were friendly and helpful. I forgot a screwdriver and they even let me borrow one to help me get the plate off my car. Overall it was smooth and quick. I was in and out in about 15min. Wish I could do all my DMV transactions here read more

I went to AAA travel. To plan a trip to Florida. Simple. The flight was fair no great deal but it cost me $40. Extra for what I could do at home. My big issue is I was told that they have a contract to sell car rentals with Hertz and that they are the MOST expensive. What? I thought AAA was on our side. I cancelled the car bull and went home and paid $200 less than there Hertz for the same plan. Buyer beware. read more

I've gone here for years. This trip was the absolute worst experience I've had at a AAA branch. I was all checked in, in less then 5 min. But had stand and wait because all the seats were taken. Then we waited almost 2 Hours!!!! Just to renew my registration!! Everyone waiting just watched only ONE employee working the DMV services joke around and laugh with one customer for well over 30 minutes. Everyone waiting could not believe this was happening. She was doing just her registration!!! Absolutely ridiculous. Once it was my turn and it was time to pay, she took at least 5 ENTIRE MINUTES just to get me my change from the register. This branch was in slow motion. Terrible terrible service. read more

Megan(sp) was so friendly and knowledgeable. Thank you for making my license renewal easy!

Milissa and the folks at this AAA have made Sr22 and auto insurance a breeze for this 27 year old man child. Amazingly helpful in all facets of the adulting auto and insurance related world. Thank you! read more

They are clearly paid by the hour. Slow slow slow slow slow slow slow. They have no direction and no flow for the customers. Maybe hire some people that are ready to work. read more

I love coming to this AAA location. Everyone is always helpful, no matter what you need or your issue. I came in only to buy a book of discount movie tickets and left with a better AAA Visa than the one I have had for over 10 years. Thanks! read more

I have used AAA many times over the years to provide great trip ticks. The trip tick I just picked up is horrible! Maps do not include state info or exit numbers! Don't know if the service has deteriorated, or if it the person who prepared the trip tick. Won't use this office again for the same service. read more