Had them come out to repair my wine refrigerator. Was able to get it working without requiring new…read moreparts. Very professional tech, nice experience scheduling appointment. Would recommend. Update. Wine refrigerator was miss diagnosis and had poor communication about ordering parts and fixing the appliance. After a week of 80 bottles of wine lying on my kitchen floor, i gave up and ended up just buying a new refrigerator.

Courteous on the phone and in person. Called in morning and came out that afternoon. But their…read moreestimate was stunning in that it was up selling me for extra repairs beyond what were needed, and astounding labor fees. I politely declined and paid them their $79 service call fee and had the job done by the top rated place on Yelp in the area with a home base in El Dorado Hills but services the whole area, rude to explicitly name a competitor here, for $1000 less. Very happy I did. Felt more comfortable with the experience level of the 60ish British man who worked with me at the other place as well. So basically, this outfit seems to be prompt and courteous but I can't recommend them as they seem to gouge.

We had a good experience shopping for new double wall ovens…read more The store is large & spacious with a lot to see. There were nicely designed kitchens. However, there were quite a few buckets placed here & there on counters & the floor. We were helped by James, who greeted us soon after we entered. He was knowledgeable, talked of other customer experiences for reference, gave his opinion, discussed different scenarios to consider, & spoke with candor. We felt comfortable to take our time to look around. Information would be provided & then we'd be given space to discuss on our own. It never felt pushy or judgmental. The Cafe model we wanted wasn't physically there to see, but we were shown other Cafe & GE models, & had the similarities & differences explained to know what the features were on the one we'd be purchasing. The ordering experience at James's desk was comfortable. We sat on bar seats with a large screen to view on our side that mirrored the computer screen that James worked on. He was very thorough & double-checked everything with us. He was also conversational & humorous during the process. We opted to go with the pro installation team that could handle any possible snafus that could come up (like cabinetry measurements being off) versus a basic install that would only involve taking out the old & putting in the new. There was an initial scheduling issue with the installation. It got mitigated, but resulted in a delay of an hour from our original time slot. The installers were respectful & efficient. They informed us of a small issue & consulted on how it could be resolved. We are satisfied customers.

The people that schedule delivery and installations are incompetent amateurs at best. The…read moresalesperson and the induction range I bought were great but the back office staff and installation crew were unsatisfactory and frustrating. The person that coordinated the delivery canceled my delivery and didn't bother to tell me. Homewise was supposed to drop off my range at my home on Wednesday. I had an electrician scheduled to upgrade my wiring and install the new range the following Thursday. When the delivery crew finally arrived on Friday they thought they were just dropping it off after I was told that they would deliver and install. After heated calls to Homewise the crew was told to install it. The delivery crew installed the range and it work but I could not get the crew to level it properly. 30 years ago I could have fixed it a few minutes but now I have to get someone to level it. Homewise has good products but don't count on professional service after the sale. I think I judged the delivery crew unfairly. Today was 101°F and it was late in the day. These guys had been out all day they were under the impression that they just had to drop off my range. They still had one more delivery before going home and really didn't want to spend time making my oven perfectly level. This crew works harder than anyone in this endeavor and are in all probability compensated the least. They and the salesman are as much victims of the back office as my wife and I.

It was time for another washer and dryer, and all of the new models were too large or had too much…read morecomputerization to them, so we went to see Ben at Green Appliances. He was great! He has been in the business for years and is very knowledgeable. His store is clean and easy to get through and his prices are fair and reasonable. We got our "new" washer and dryer delivered the same day, and honestly, we have no idea how he did it all by himself. He got our old washer/dryer out and the new ones in and hooked up in about 20 minutes. We were able to start washing right away. We felt great about the purchase and highly recommend Ben and his excellent customer service. We not only saved money, but also saved the planet a tiny bit, by not buying something brand new. Thank you, Ben!!!! :)

This guy sells faulty used appliances. He will not fix any of the appliances even when you provide…read moreproof that there was an issue on the month of the purchase.

worst customer service ever. This is an extremely poor run company. We tried multiple times to…read moreget help from sales manager and owner and was never contacted back. This is not the place to buy high end appliances. New ownership is a joke.

We are extremely happy with Masters Wholesale! We had great customer service from the time we…read moreplaced our order up to the timely delivery. communication was mostly by email & text, however, they were very professional about calling us when we wanted to talk to them regarding the product we were buying. The set up for delivery went seamless and we were notified when the arrival time would be......and without fail, they arrived at the specific time. The one who set up delivery was great to work with. My questions were answered back quickly and professionally. Wonderful company! We highly recommend them!

I was at a local restaurant today when two repairmen from A1 came in to repair a cold case. Neither…read morewas wearing a mask. One of them made eye contact with me & I asked "Did you forget your mask?" He said "Uh...I've been vaccinated". I said "I've been vaccinated but I'm wearing my mask". Neither of them were old enough to qualify, so it seems unlikely to be true. Made me very uncomfortable for these two to be behind the counter were the server was preparing food. Ridiculous.

I had a broken stove-wouldn't heat to temperature. A previous quote was $700. Andre came gave the…read moresame diagnosis but said he could fix it on the spot! And he sure did, put a new part in and bam I was in business!! Incredible and impressive!! This will be the company I call first from now on and who I recommend!! Andre was fantastic!! I appreciate an honest repairman and will recommend him!! Thank you!!

My whole house fan conked out a couple of weeks ago. I called a few contractors for estimates,…read moreincluding this company. One contractor gave me an estimate of about $1300 to replace the motor and belts and some other stuff. Another contractor just blew me off. This company came out and took a look. The technicians, Jed and Chris, were just great - for example, as they were getting started, I told them to do whatever they needed to do, and as I walked away, one said, "Great! Where's the refrigerator?". That kind of thing, pleasant, friendly, funny guys. And they knew exactly what they were doing. Jed was up in my attic for about 20 minutes. He tightened up some bearings that he said were loose, put the fan belt back on, and did some other maintenance, and my fan now runs perfectly. The total cost was very reasonable, a small fraction of what that other guy wanted. And they did it with all the existing parts, they didn't try to sell me anything. I can't recommend Whole House Fan Company highly enough. Friendly, professional service and a very reasonable price.

Excellent service. The belt on my fan appeared to shear and was not spinning the fan. Called up,…read morescheduled service, communication prior to arrival was excellent. Showed up within window of time. Zach, the technician, was awesome. Explained what he was going to do to diagnose and check everything was in good working order. All checked out and he adjusted louvers slightly, tightened pulleys and installed new belt. Cost of service was very reasonable and service was 5 star and efficient. Love these guys. Will be calling them in future if I need more service work done!

Capo technician, James, came to our home today to service our Quadra fire pellet stove. James was…read morefriendly and professional. As soon as he walked in he introduced himself and then laid down a canvas floor covering so he would leave no footprints or any type of dirt. He serviced our stove and explained everything he was doing. When he was done, we had what looked and operated like a new pellet stove. I recommend Capo and would ask for James. Gary

This review is related to our experience visiting the CAPO showroom. We had scheduled an…read moreappointment with Terry and he greeted us at the door upon our arrival. His demeanor and approach instantly made us comfortable and at ease. Terry asked about our project and we were envisioning in regards to a fireplace (ambiance, heat, cost, etc). He then showed several options to meet our needs and thoroughly walked us through the differences between the units. Terry listened to our feedback and helped us narrow the choices to two units. He took our information and committed to get back to us with quotes by the end of the day. We have talked to dozens of sales associates the last month in preparation fo r our remodel. Terry provided the best customer experience to date and we look forward to working with him for our fireplace selection.

I kept Mark's information from an affordable, excellent job several years ago with a whole house…read morefan and needed a whole house fan for a new property. As always, Mark returns calls right away to answer any questions and his prices are great! His company even fit in a service call for me at another property SAME day after finishing a fan installation. Referred him to a friend last night at dinner and highly recommend to anyone needing reliable service with transparent cost.

Excellent and prompt service. The wall controller wasn't working and AirSmart came out the very…read moresame day and got everything working in 30 minutes. Highly recommend these folks and would use them again.