We previously had a miscommunication over an oil change--they made it right…read more I offered to pay but they insisted on a no charge accommodation.

I wouldn't go there. Got charged for twice for being towed. Then they gave me an outrageous price…read moreto fix my vehicle. Then try to keep my vehicle. They're so called Christians. I don't think so the way they do business.

They did fix the Chevy shake in my Escalade however it cost me $10,000 on a 2017 Escalade!!!!!!!!…read moreThey repaired the camshaft and had to fix a sensor problem. That is a known defect in the Chevy engine. I wish they could have replaced the entire engine for that cost, but they did not have an engine available and could not find one. After waiting for over two months for them to repair it I finally got the car back, but the tires still have an issue, almost a skipping! On the upside, I could not find anyone else to fix the issue with the car so I was in a position where I was grateful that they did repair it. Zack who answers the phone there is a very nice guy- "yes" there's always the answer no matter what the question... ‍ Is that good or bad? You tell me... The price of repairing a camshaft here $$,$$$.00 was Your thoughts!?!? Once the engine is apart when you bring it somewhere and they have to take it apart repeatedly and charge you labor every time this is the price you pay...

Communication would help, they say they will call you to update you but they won't. Left my truck…read morein the shop Tuesday morning for a thermostat replacement, took the 2 days to diagnose, didn't receive a call. Simple part to replace they even told me once I got a hold of them the replacement is 30 min and the diag was an hour. Not sure why I got it back the next Monday. Told them I have to leave Friday or a trip they said it would be done Friday. Never called me, missed my trip. Turns out it was fixed Friday but I never got a call and they closed without informing me "we fixed it Friday but 3:58 hit and we all left the shop, all we needed to do was test drive it" ridiculous

I'd like to tell you about a remarkable garage. A true hidden secret from the past where…read moreprofessionalism, loyalty to the customer, and pride in their work abounds. I went in for an oil change with 3 sensors on. When I 1st walked in, the Mechanic said I was really lucky, and that he was the best guy in town to look at my car, because he had been the Service Foreman at Honda for the past 15yrs. David Cochran is the new Co-Owner at Austin's Tire & Auto, so I knew my 2014 Honda Pilot was in good hands. While waiting, I thoroughly enjoyed hanging out with Tristan and John, but I knew I was in trouble when David came and sat down beside me. He patiently listened to all my concerns about whether or not to invest the $5000 in my car, and he thoughtfully weighed in on all my options. He said it would cost $1500 more if I had gone to the dealership because he had lower overhead. The parts were in, and David said he'd try and have it done by the end of the following day. My boyfriend thought it would take longer, as they had to remove the engine for the repair. David went to the shop at 4 am to make sure my vehicle would be ready when he said it was. They quoted me $5000 and the total came in below the quote and on time in less than 32 hrs. With Austin's Tire & Auto, I've finally found the local equivalent to Hearne's Automotive in Raleigh, who I've continued to do business with since leaving Raleigh 11 years ago. I feel very lucky to have found David and the incredible crew at Austin's. All the mechanics at Austin's are motorheads. They live for cars. Their hobby when they get off work is hot rods. It's their life. They live it. It's like a musician or a painter, it's their art. The Silver Lining - David had a badass rat rod out front, so I got to take some cool photos that put a huge smile on my face.

I could not be more pleased with a tire repair shop. The owner Ronnie, himself, answered the phone…read moreand with great enthusiasm said bring in your tire and we'll get it fixed right away. And that's exactly what happened his brother-in-law Glenn was the technician allowed me in the shop to watch I found along with Glenn the screw that had punctured the tire in a campground that had been a victim of hurricane Michael. We remove the screw patch the tire with a super patch. Rebalanced it and away we went all at a very reasonable price I can't say enough about Ronnie's shop. Highly recommend.

Great service, reasonable prices. Looking forward to having them service my car long term.read more

Amazing service, friendly people. Never been disappointed here. This is a place I trust not to do…read moreme wrong!

10/10 experience! Customer service is truly top notch. They were welcoming, explained everything…read moreclearly, and took great care of my car. New location is amazing. I will not go anywhere else for service. They treated my parents with such care for many years and continue to impress me with their honesty. Thank you PAS. I'll be back!

Been coming to Chris for years now great service, he has serviced every auto I've owned MB,…read moreBMW,Volvo and Land Rover.

I had an extremely positive experience getting a state inspection and oil change. As a woman, I…read morenever feel fully comfortable getting any car service maintenance, but the service I got here was extremely respectful and attentive. I felt respected. The service was also very speedy even with a few cars in front of me! 10/10

Adding updates to my original review from several years ago…read more 7/11/24: Want to reiterate that these guys TAKE CARE of loyal customers. They have bent over backwards for me several times when i have been in need. Also, from a year ago: Went to these guys for a full synthetic oil change on 5/23/23 -- their price was $30 cheaper than Jiffy Lube! Then, coincidentally, as I was leaving town at 1230 on 5/26 on 74, my steering wheel started shuddering whenever I steered toward the right at high speed. Immediately turned back to Grease Monkey. Alan accompanied me on a test drive all the way from Monkey Junction back onto 74 to troubleshoot, ordered two control arms on the spot, shoehorned me into their schedule and had me back on the road by 4:30PM. Incredible! Nicest, most respectful guys and so relieved to have found a dependable, trustworthy shop. I had no idea they did all sort of mechnica work!

Wilmington Tire has been taking care of our Tesla for the past 4 years. Saving us trips to Tesla…read moreservice center in Raleigh. Every time we take it in, there are more and more Tesla's there for service. High quality and reasonable prices.

Amazing service every single time. The front staff, Steve and Hayley, are so nice and take their…read moretime to explain what's going on before you have to make a decision. The team in the back takes awesome care of your vehicle and will be really upfront about what your vehicle actually needs to be safe vs what the dealership recommends (but isn't necessary). This is the only place I take my car to keep her running forever!

Absolutely and totally THE BEST auto repair shop in town. I had an electrical problem that could…read morehave easily cost me over $1,000. They figured out the problem and fixed it in less than 2 minutes... for free!!! I'm NOW a loyal customer to these guys!

Untrustworthy. Been there multiple times in 2026. Different cars. Both times they were selling…read morefear and recommending i replace Everything related to the issues. Both times, i went to Porter's Neck Tire and Auto instead. Much better. Trustworthy and affordable. Shame on you Express Oil Change & Tire Engineers. As to your response, you'll not address it....until you do. It's a top down thing. And a thing of sales /$/#s. And you know this. Your leadership is short sighted. Ironic too, You guys COULD be great. Be better. Speak up to your leadership. Simple too. Just serve customers as you would a family member, and you'll grow your business. Youre welcome.