Terrible. DO NOT BRING ANY EUROPEAN CARS TO THIS SERVICE STATION. The coupon advertising a $69.99…read moreoil change is a lie. My bill was over $170 for a 4 cylinder oil change and tire rotation. I declined their offered $502 battery and $1560 for four 18" tires. Two employees had to find a service manager to attempt to explain multiple upcharges. Avoid at all costs.

1st service at Willard for our second vehicle - oil change, rotation, and general inspection…read moreservices - and our experience mirrored our initial one; this a very nice, professionally run, family-owned business that provides quality services at what we believe are market prices. We will be back.

Update: The repair estimate for the engine which they installed is quoted just under $2000 from my…read moretrusted mechanic, paperwork photos attached. *At this point I can not recommend using All Pro Service Center for your vehicle needs, unfortunately. AAA members be aware. Full story written below. Here is my story with the Ankeny All Pro Service center, I will try to explain with due fairness. I was returning from a wedding in KC to my home in WI when just outside of Des Moines my truck broke down, had it towed to All Pro (since it is a AAA approved repair facility). I got a call from Ryan at All Pro the following Monday saying they had my truck and were starting diagnostics. Their evaluation was that one of the cylinders had a faulty ignition coil due to there being no firing in said cylinder. Agreed to replace all ignition coils with their belief this would fix the issue. Unfortunately it did not and they still were getting zero pressure in the same cylinder, at this point Ryan made the determination that a new engine was needed. This seemed excessive to me but to the best my knowledge Ryan made the right call, I have no evidence to show otherwise. When a used engine arrived they were able to get it installed with only one additional part needed. Total cost of everything totaled about $9300. During this process I do appreciate the communication and working with my warranty company to get as much of the expense covered as possible. Ryan at the time was dealing with all kinds of phone and shop power issues due to a storm that knocked out power and phone lines, which is rough! Once it was repaired I made the 9hr round trip to pick up the truck and was happy to have it back, the two things I noticed off the bat was that the interior smelled of cigarette smoke and that I could smell burning oil from outside the vehicle after the engine was warmed up. It took me about a month to get rid of the cigarette smell, very annoying but honestly if someone wants to smoke that's their choice and I won't fault them for it. The burning oil smell I chalked up to engine replacement and some oil being spilled and it would just have to burn off over time. Unfortunately this was not the case- started seeing oil spots where I parked the truck and upon checking the oil saw it slowly start dropping over only a few hundred miles. When I was able to get it into my trusted local Dodge dealership they noticed 2 things. 1st there are multiple oil leaks from various areas on the engine, bad enough that it will need 1 or more quarts of oil between oil changes and definitely should be fixed. 2nd All Pro did not reinstall all components, hoses, etc. correctly. My dealership found a bolt missing, plastic brackets broken, loose hoses and tubing, a couple of other issues. As they stated it was a "sloppy" job and poorly done. Right now they are currently writing up the paperwork for everything they believe needs repairs or replacements. I called All Pro as soon as I got the news, the response I received was that since the engine was used, it carried only a 30 day warranty and since that time had passed there was nothing they could do for me. In my invoice it's stated "Warranty is 2 years or 24,000 unless specified otherwise", would have been nice to see in writing that it was only 30 days and not just told over the phone. Shame on me for not asking for that. During the call, before I could get to the issue of it being poorly installed I was told "have a good day Joe" and hung up on. In fairness I was frustrated and trying to explain that frustration in depth to the individual I was talking to, I can understand why he thought the conversation was going nowhere and hung up. I am unsure of how much the oil leaks and other damaged items will cost but I will edit with a final update.

Final update of my experience.I took my truck to another mechanic who had to replace the motor…read morecooling hose and said that the hose in the truck was the wrong part prove .All pro did install the wrong hose (4th time)that was supposed to be OEM and after spending about 1000 dollars At all pro I spent another 500 dollars to get the work done right. Maybe they tried to get it right, but bottom line All pro at Ankeny couldn't deliver quality parts nor quality work from their mechanics

I had a terrible experience with Drake Garage. I was referred by a community member who thought…read morethey were trustworthy, but they treated me very unfairly and completely ripped me off. I was told the work on my car would cost $500. I left the car with them, and it sat in their garage for a week with no updates. Then suddenly, they said I would have to pay $2,100. Two days later, they changed the price again to $2,700. The next day, they said they would give me a 10% "first-time discount" and finally charged me $2,500. All of this was for just fixing the AC. To make it worse, they broke my front bumper in the process. When I asked them to fix it, they didn't take responsibility--instead, they called the police on me. The owner was very rude and unprofessional. I strongly believe they took advantage of me because I am a refugee and not fluent in English. This place is dishonest and abusive. I regret ever trusting them and will make sure no one else from my community makes the same mistake.

I called for new tires for my Cadillac Xt5. They ordered the tires for next day service. I was able…read moreto pick my car up that evening. My bill was exactly as quoted. Great service!!

Took in a 2015 Toyota Highlander for a prepurchase inspection. Brian checked me in and was so…read morehelpful! I told him of my concerns and he reassured me that they will look over it thoroughly. I received my inspection report within a few hours, and I am so so happy I did this! This was the most in depth, thorough prepurchase inspection I have ever gotten. My suspicions were right on with the vehicle. At 120,000 miles, I saw that the Carfax didn't mention any maintenance or service past the 100,000 mile mark, BIG red flag! At that mileage there's much that needs to be done...timing belt, all fluids flushed, possible water pump, gaskets, shocks/struts, etc. None of that had been done to this car, resulting in needing a timing belt replacement (I thought I heard the faint sound of it being worn out when I test drove it), shocks/struts, gasket leaks, and a new alternator, to the tune of around $7,000. Oh, and the kicker was they found that there were several diagnostic codes that were recently cleared. Hmmm, wonder who cleared those? Needless to say, I did not purchase this vehicle. I did inform the dealership that was selling it of the issues, and as you can imagine, they didn't care and said that Christian Bros was making stuff up so they could sell me more services. Um, you're also trying to sell me something and it smells like lemons! Christian Bros has never let me down, and I've never done business with you. BTW- we live in Ankeny and Christian Bros has been our go to for honest, reliable car repairs. I will continue looking and will always bring my cars to them, they are the best! Best $200 I have ever spent.

They are absolutely 100% thieves, they will rip you off with out a doubt. Told me I needed parts I…read moredid not,and damaged my truck in the front as well!!!!

I had an amazing experience! I worked with Rob Lillig, who was very helpful. From tge inital…read moremeeting up until the purchase. He was very up front and honest. He listened and he found exactly what I wanted. I didn't anticipate the process being very quick. Brett in fiance got the approval quickly. Initially the approval was denied. He came back and said not to worry that he would get an approval. About 30 min later I got the approval. My experience was great!

Visited the quick service for an oil change today at 12:15pm. Got me right in to bay 4 after a…read moreshort 2 minute wait for the check-in assistant. I was able to wait in the vehicle while they performed the service. They did a quick light inspection at the beginning of the service by checking the headlights, high beams, hazards and reverse lights. Tires were inspected during their multipoint inspection and fluids were topped off as needed before they pulled me through the bay. Excellent, thorough and efficient service and technicians were kind and courteous.

Had the shop do a custom alignment for my truck. It ended up being close to the spec I wanted…read more(which I had already suspected) but they didn't charge me anything. Their shuttle was very helpful in getting me to and from my office. The lady who helped was very nice, and Joe, who also helped me, understood the custom alignment I was going for. When I picked up the truck from them, I noticed they even aired up my tires which were low before. Overall, I had a great experience with this shop, and the crew there are professional and courteous. Highly recommend them.

Cannot say enough how much I appreciate CB Grimes! They were so great to work with. My car is…read morerunning better than when I bought it, and they walked me through the process beginning to end. I never felt like I was in the dark about anything and they made sure to discuss everything with me before moving forward with repairs, and I knew exactly how much I'd be paying when I picked my car up.

If you want reliable, dependable and cost efficient service try Beckley Automotive Downtown DSM,…read moreand his team of experienced master technicians. I had a minor issue needing a marker right replacement bulb on my Mercedes and the sharp technician had it done within thirty minutes which is truly good for a high end car repair establishment. Needless to say, I dropped it off went to lunch at Buzzard Billy's and upon return my car was ready to go. Great customer service with no hassle or price maneuvering. Thanks guys!

Prompt, reliable, honest, friendly service. I've been to several repair shops over the 30+ years…read moreI've owned BMW's, including dealerships. This automotive service stands out. They told me straight up that I didn't need an expensive service that a dealership recommended and left me feeling ready to return for any future repair needs. The service advisors and mechanic with whom I had contact are top flight. Their 5.0 rating is well deserved.

Always helpful, understanding and great to work with! One of the most honest businesses around!read more

I can't say enough good things about this place! Honest, professional, fair prices,friendly…read more While other shops want to charge you a diagnostic fee before they will let you in the door, and then give you a long list of repairs they want to do, J&K just gets to work and does what needs to be done in a timely professional manner at a fair price