Many generation 3 Toyota Prius owners are probably familiar with the issue that this model has with…read morepotential head gasket failure. Finding repair shops that are competent in maintaining these vehicles, without breaking your budget can be challenging. My Prius Plug-in has a little over 91,000 miles now, and I want to be proactive in staying a step or two ahead of any issues. The repair guys at Apex Auto Care (Located in Waldorf, Maryland) are an outstanding resource for Prius owners (and other vehicle models too) in this regard. They're astute with the uniqueness of the Prius Egr system, and make repairs seem almost routine (despite the complexity). They walk you through the repair process, and even share images of the working area of your vehicle for context, in real time. Their prices are very fair, the facility is clean and organized, and they're located in Southern Maryland, which is very convenient for me. I used to travel to Northern Virginia for competent Prius maintenance for years, but since learning about and soliciting Apex Auto, that's no longer necessary. Anyhow, ask for Bob Beavers. He's the man!

From the owner: At Apex Auto Care, we proudly provide expert auto repair, oil change, maintenance, and Maryland…read moreState Inspection services to drivers in Waldorf, Maryland and surrounding areas. Our certified mechanics handle everything from routine maintenance and diagnostics to brake repair, tire services, and engine performance checks — all with honesty and precision. We are proud partners with Napa and Repair Pal. Ask us how we can assist you to take care of your car with you covered car warranty. We’re your local, friendly neighborhood auto shop committed to keeping your vehicle safe, efficient, and road-ready. Whether you’re due for a regular oil change, need a state inspection, or have a check engine light on, we’ve got you covered. Oil Changes • Brake Repairs • Maryland State Inspections • Engine Diagnostics • Preventive Maintenance • Tire Services

I patronized this business for a car inspection and they were efficient and speedy. They were…read moreextremely nice and detailed.

Brought my daughters car here for a MD State inspection. They were courteous, friendly and honest…read more So glad I checked reviews and found this place!

I came here for the first time in February, to check if one of my tires had a leak. They checked it…read more& told me there wasn't anything they could do for now. I appreciated the honesty & their explanation of slow leaks, so I decided I would come here for my oil change instead of going to the dealership. Supporting local businesses is important to me. They were very thorough & again explained everything to me about recommended services. They're not pushy about it & they even had checked my Carfax before making the recommendations, which I was impressed by. Finding a shop you can trust is invaluable & I hope they don't change that. Marvin was who helped me today, but the entire team this afternoon was great!

Great experience all around! Heather was the VERY BEST service advisor I have ever worked with!…read moreVery professional, knowledgeable, and took the time necessary to explain what needed to be done, the pricing options, and future service needs. She also kept me updated on the status of the work I was having done. Best customer service experience I've had in the auto service industry. Would definitely recommend this place. The work gets done right, in a timely manner, and they offer a military discount.

I want to recognize Mr. Alonzo and the store manager for their outstanding customer service and…read moreattention to detail. My appointment was at 5pm and the shops alignment tech had left for the day. Instead of requesting I come back another time, the shop manager went to the shop to complete the alignment himself, talk about service! I am new to the Waldorf area and will definitely be bringing all of my vehicles to this location moving forward.

I needed four new tires for my "sport wagon", Chocolate Chip. I searched online and found this…read morelocation. I also needed to get an alignment. The most important thing was I needed to get it done the same day. I discovered a defect in my old tire that needed to be addressed immediately. I scheduled an appointment for 5 pm, but I arrived early. The person who checked me in said that they may not be able to get my car done before closing but he would check. That's when Mr. David came out and said, "Sure, we can get it done." What a relief! The tires that i had selected were not available in the size I needed for my vehicle (my girl has big feet), so Mr. David suggested a comparable tire and saved me a few coins in the process. I was able to get tires and an alignment that evening. Owning and maintaining a car is expensive, there is no way around it if you want to be safe on the road, but customer service is a major factor that keeps me returning to a shop. It is one factor that encourages loyalty from customers. I would definitely visit this NTB location again, the service, selection, and speed would keep me coming back.

The service was personable, prompt, and honest. I had a screw in my tire, and another tire store…read moretold me that my tire needed to be replaced. They were able to repair it. What work could I ask for?

The Mr. Tire Waldorf location (2225 Robert S Crain Hwy) is the worst customer service I have ever…read moreexperienced. The front desk guy (older man with a gray mohawk) is rude, nasty, and completely unprofessional. He ignored me while I was standing at the desk, helped someone else instead, then yelled at me when I spoke up. He told both me and my boyfriend to "go to another location" instead of doing his job, and kept complaining about being busy and being the only one there. He cuts customers off, argues, and makes people feel unwelcome. I left feeling disrespected and embarrassed. This man should not be dealing with the public -- absolutely unacceptable!

lol, are you kidding me? you might as well spend the night!…read moreI dropped my truck off with a manager (Phill) at 10:30am, when I returned he was gone because it was his day off? and Rick the manager who was on duty now,knew nothing about my work order! He looked at and treated me like I'm the enemy when I asked questions about my vehicle, if you use this location I suggest you bring (breakfast, lunch & Dinner) oops and a book. They must and should be encouraged to do better! signed We have no rights and i m Mad as Hell and I'm not talking it anymore!! (5.5hrs lost)?

I made an appointment the night before and arrived an hour or so early ! They were well staffed …read more They have the cleanest restroom I've ever seen in an auto shop! The staff were very friendly and knowledgeable. It was a pleasant experience. They also price match if you can prove it. I appreciate their great customer service and I would be glad to come back to this location to service my car.

Doug and Manny are crooks! My car was not hesitating and stuttering before I took it to these…read morecrooks. They charged me $1800. To fix a couple of hoses. Which I did not approve. And said they changed the cam shift sensors but never did! But they charged me for the parts and labor for it though! I DO NOT RECOMMEND TAKING YOUR CAR TO THESE CROOKS! They WILL rip you off!

Crooks crooks crooks return car in worst condition than when I left it and charged me 2,050 dollars…read morefor doing nothing no customer service skills

I made a appointment for 2pm i arrived at 1:50pm and was told they can not do my oil change…read morebecause corporate didn't let them know about my appointment. I traveled from dc to Waldorf for nothing terrible customer service trash

I brought in my car due to a leaking thermostat housing. They said they would take a look at it…read more They called 25 minutes after saying the top and bottom thermostat housing is cracked. I was quoted $619 to replace and I asked why it's so much because the average replacement is less than $300. He said the top and bottom was cracked; however, it shouldn't matter since the top and bottom thermostat housing is glued together by the manufacturer and it comes as one unit. They brought the price down to $555 but IMO still over priced. I'm from out of town and was in the area visiting family so I was at the mercy of their service. I got it replaced but this will be my first and last at Meineke!

If I said I was having sex with President George Washington, Andrew Jackson, Theodore Roosevelt and…read moreJFK EVERY-NIGHT, would you say I was crazy? Those are the kinds of lies Tyrone tells. Firstly, Tyrone Crossland, May God punish you, your career, life and business. May you fail at all your hands touch from this day moving forward. May you leak money & joy and your hopes be dashed as you dashed mine. May your life be as painful as the pain you have caused me, and as pointless as bringing my car to you was. May you go out of business in the nearest future. May you encounter a customer who will drag you to the depths of bankruptcy and beyond. May God cripple your business as you crippled my movements, whilst my car was in your hands. Each day will bring you suffering and pain in 100 fold the measure of pain you caused me. May you suffer irrevocable spiritual damage, from this day forward and forever more.I regret that I share the same pigmentation as you and you are the kind of person who gives our kind a bad name, with your irresponsibility and your laziness and your lies. This man is a pathological & compulsive liar, who lies, knows that YOU-KNOW he's lying, yet continues lying in your face, with an expressionless look on his. Most of the pics are not even his handiwork. He kept my Camaro for 3weeks starting in January, telling me every other day that he'd be done in 2-days and when I call him in 2days,  he'd refuse to respond. He moved my pick up date 11 times...yes 11 TIMES!  I have photo and email evidence of all. Each time he moved those dates, he'd tell me my car would to be ready in 2 days, when that day came, he'd move it again, stating that he just had to finish the bumper (He was always finishing the bumper). I asked him few times to send me progress pics especially because he initially suggested it. He never sent one and stopped responding when I asked. The third week he calls me on a Tuesday, stating he has completed my car and would definitely have my car ready for me on Thursday, with an extra free caliper paint job as well because " I had been so patient". Then on Thursday, he refused to pick up his phone when I called him. He refused to return any texts until I texted him that my brother was dropping me off.... then came the furious texts, (and a call) asking me not to come with my brother and to hold off on coming because he had a lot of paperwork for me to sign. So I asked him to leave the keys with his workers (He had boasted several times to me that he has a lot of workers helping him). Then he said the front and rear bumpers were not attached yet.  He asked me NOT to bring my brother along with me.  He said he'd come pick me up on Friday to come get my car. I asked him if he had a picture of the completed work. 6 hours later he sends me a picture of the rear bumper with a tiny section of my car wrapped....... He had only done the work that day. On Friday when I called to confirm him picking me up as he promised verbally and in writing, he refused to respond to me in a timely fashion. My brother called him, and he told my brother he had promised to pick me up and asked why I had gotten someone else involved.   I set out to get my car anyway and did not alert him until I got there. He was not at his shop. (whilst I was on my way there he had texted me to say he had not attached the bumper because he got into an accident). When I got to his shop, and after threatening him with police action due to thievery, he showed up, opened up his garage door and lo and behold was my car with with the bumper on and just one tiny side of my car done. He told me it was completed just that morning. Then 5 mins into my getting there, I began to record our conversations and this lying creature had the audacity to tell me that whilst I was standing there, with my brother as witness, he had affixed the bumper back on........... I was standing right there. My brother was standing right there. That is sickness. He needs a mental hospital asap. He is lazy. He has a very ridiculous and irrational temper. He is Erratic.  His communication skills are seriously lacking. He also was not in an accident. I Paid him what he asked in full. He owes me money now.

I'm only giving g one star because I can't give zero. Horrible customer service this business red…read moretook my deposit of $125 for a roof wrapping and cancelled my appointments for 2 months. Still no refund had to go through my bank and taking this business to court. Do not trust this business. Owner Tyrone Crossland Jr. Also operates under CCA Wraps warning do not do business with this guy!!!

There are two types of guys that I generally don't want to interact with the first are mechanics…read moreand the second or contractors. That is because I haven't had a great experience with either of them. After having a very terrible experience at JJ's Auto service which is right next door and please see my review for that. I had an excellent experience at Boswell's which is where I got everything fixed for a fraction of the price. Bill and Tom, the latter of whom is the owner we're super friendly and nice. Tom's wife answers the phone and is polite and courteous. I wanted the job done quickly and efficiently so that I could get my car back on the road otherwise I wouldn't be able to move forward with the rest of my work in business meetings they were very understanding of that and made sure that they did everything to accomplish it and exceeded my expectations I have absolutely nothing horrible to say about them because they're such wonderful folks and apparently they've been in business for a very long time and they know what they do and they're good at it. If you ever find yourself stuck in the area and need car repairs I would have no hesitation to recommend them to anyone

Boswell's Auto Service was efficient and informative. I needed a major repair and got my car back…read morewithin 3 days! I just moved to this area and so happy I found them.