This business screw me over and defaulted on their contract. I purchased as dishwasher with removal…read moreof the old dishwasher and was told to call after I had the dishwasher installed for them to come and remove the old one. Now that I want to execute the dishwasher removal portion of my contract they are giving me the run around and saying they will not come to pick up my old dishwasher. I am in the process of selling a home and now have a dishwasher sitting in the middle of my kitchen. Be careful with this business. I will be filing a formal complaint with the BBB and will also be filing a police report to take them to small claims court.

Bought a stack washer and dryer over a year ago. Had a small problem with dryer and went back to…read morestore for assistance. They connected me with Enos, their repair person who was wonderful. He is so knowledgeable, reliable and a great asset to the Appliance Center. Thank you. Brenda

I requested a service on Sunday night and a technician ((Alex) arrived at 10am Monday. Delighted…read morewith their quick response! Older LG w/bottom freezer wouldn't get below 20 degrees (0 recommended). Ends up freon pressure was low; Alex performed a system recovery of the old refrigerant and replaced with new. He was finished in 1.5 hours and temps are returning to normal. Price was fair @ ~30% of replacement cost of a new fridge. Alex was personable and emphasized giving Smart Steps a call if the repair doesn't hold. Very pleased with my experience. Looking forward to frozen ice cream vs. "soft scooped."

Extremely prompt service. Clear communication and trustworthy reps. Walked me through everything. I…read morewould recommend!

Feel like making friends instead of appliance repair. Harcaed is really friendly with listening of…read moremy appliance problem, came immediately to repair. He is so prepared with the tools in order to deal with any potential issue even I gave him a wrong information because of my un-known of the appliance. The price is really fair not like other business charges a diagnoses fee whatever i decide or the problem is. Harcaed really stands on a customer side and tries to do the best with my benefit. I have refer him to whoever has appliance issue, and hope Harcaed can build more customer relationship as he deserved.

I called Guemri for a GE dishwasher repair. A large internal arm had fallen from the part that…read moreheld it in place. The man I spoke to asked me to describe the problem. I did. He told me to send him photos of the damage and of the plate bearing the dishwasher's model and serial no. Within an hour, he messaged me and told me the number of the GE part I needed, provided a link to it on Amazon, and told me that it would be easy to install myself. I ordered the part, installed it without too much fuss, and it worked! The man I dealt with declined my offer to pay for their expertise, saying he was happy to help a customer. I am VERY pleased to post this review.

Very disappointed. I just called a few minutes ago to ask about a range that is Google assistant…read more He gave me 2 options a Samsung and an LG. I asked him about delivery and hallaway he also helped me with that. I asked if there's anybody that could assist with setting up the Google and he said no and he said is that OK. I said no is there a manager. He hung up the phone on me . I am calling for a friend because he is now legally blind and needs assistance. I would think that you would be able to give me someone who to contact for this assistance. You could tell when he answered the phone he just did not want to be bothered. I understand you are not capable of set up. I got that. But if I purchase the product, you should have info about said product.

These guys are excellent! They showed up exactly on time, with masks on, and all the proper…read moreequipment for installation. Transparency was there throughout the purchasing process in prices, installation charges, and stock availability. In particular, I appreciated receiving notice of damage to one of the machines before delivery. Now Appliance reordered the machine from the manufacturer and is prepared to deliver and install when in stock for no extra charge. The salesman, Chris, was responsive both by phone and email. He was very helpful in selecting the appliances that fit our budget. If I had my wish, the online catalog would be easier to navigate as it has no search/filter feature.

How are companies like this allowed to operate with people working there that lie, cheat and steal?…read moreI was helped by Sam and he assured me that the washer was in great condition and yes it looked great but when I hooked it up and it ran water started leaking and I triple checked and it wasn't the hoses so what's the excuse? He was rude and shifty when I was talking to him so i should have known better but I moved in to my new apartment just for him to sell me junk. This is ridiculous and I'll never be back there. I can't even have it repaired because it's almost as cheap to find another. Don't trust that guy Sam. He's impatient and a frraud!!!!

Well Better Appliance finally got it right, we bought two full size stackable, first delivery…read morewasher left puddle, spoke to Mtg Mamun and he said he would replace, next set that came the door vent was coming off and you could actually touch the blue glue they used. Spoke to Mamun again and he said he would replace no problem. This time my husband picked the washer m/ dryer set which was less beat up looking than the second washer they were going to send. Third time a charm, delivery today and washed a load and so far no problems. Good customer service by Johan ( our salesman) and Shiraz (who took our situation seriously and articulated to Mtg. Hat goes off to Mtg Mamun for taking care of the situation right away. The deliveries guys were the best! So even though we had some mishaps I would still give this company a good rating. I will be back to write another review as time goes on as we use our set. Mamun even told us that if we had anymore problems he would see that we got a new set not refurbished...nice of him but after three tries it is expected ). Also forgot to mention we also bought a second refrig for basement, it's an older model but works beautifully and perfect for the basement! Yes ,we would go back and purchase from Better Appliance!

I just purchased a Speed Queen dryer from the Bethesda store. I worked with Mr. Curt Mohammed -…read morewho helped me understand the difference between the various models... and arranged for asap delivery and installation. The delivery and install process was superb. Can't say enough about how pleased I am.

We renovated recently and were having a hard time finding the right refrigerator with the main…read moreissue being we needed a counter depth fridge that was tall -- our kitchen has high ceiling but not a lot of area. Clayton Lugo from M&M was great -- he was very knowledgeable, grasped our problem quickly, and presented great solutions. He also was very communicative and responsive when we had to change our delivery dates. After we moved in, our laundry machine broke and we called up Clayton without hesitation. I had never used an appliance store before as believed (mistakenly I think) that I could get the benefit from online reviews and Consumer Reports. Clayton changed my mind completely -- I now recognize that his experience and understanding exceeds what I can find from online reviews.

The part I needed was in stock and I was able to pick it up and finish my refrigerator repair weeks…read morebefore I could have gotten someone to fix it. The counter associate was OK. Didn't seem to really like their job much. Maybe it was a bad day for them. Oh well, I will of course be back for parts if I need them.

You say you need an obscure part to get your dishwasher or washing machine or other appliance…read moreworking again without spending $100 to have a repair person come by when they get around to it? You say the guy at the big box store looked at the failed one you pulled out and just gave you a blank stare? You have reached the end of the Yellow Brick Road! The wizard behind the counter will glance at the part and be looking it up on his computer before you can even tell him what it is, and be back with it from the stockroom in two minutes, or have it sent the next day from their warehouse in Upper Marlboro. Sorry for mixing my media metaphors, but there's no Trouble with this Tribles.

I have now used Sanchez Appliance Repair three times: To fix a leaking refrigerator water line; to…read moreclean/repair a dryer vent; and to replace a failed drain pump in our washing machine. In each instance, Mr. Sanchez was able to schedule an appointment within a day or two and successfully complete the repair within a single visit, all at a very fair price. I will definitely be going back to him when I need my next appliance repair!

They returned my call within ten minutes and were able to come in a few hours. They recognized the…read moreissue and after ordering the replacement part installed it quickly. I will use them again!