We purchased a smart dryer in April 2023. In January 2024 it broke and we were sent a loaner. It is now may of 2024 we still have the loaner and in fact we like it better and want to keep it. As of this date we have paid $1,217.05. Online, the loaner brand new, is $1100 for the 18 month contract, the same length of contract that we started with the original dryer. We have been trying to work with The store and their general manager, Juan, pronounced Jon apparently, and he told us that our only 2 options were to finish out the 6 months of payments or start a new contract where the money that we have already paid would mean nothing. I proceeded to call corporate, filed a complaint against the gm and asked to speak to the regional manager about just having what we already paid go to the loaner amount and whatever was over be used as store credit to use for our next purchase. (We called 2 weeks ago and finally got an answer today) they now want us to do is pay an additional 3 1/2 months which would bring our total to $1,578.81. So if we do that we would be over $479.81 than what the loaner costs brand new. So I will now be calling my rep at the BBB, which I told John, accounts management, and he said that that is not an option, which further pissed me off. So stay far away, at least from this location. read more