David was very courteous and helpful with my phone. He was able to get my text messaging moved over to Google messaging. He also helped with an issue I was having with the Etsy website. read more

For years, Best Buy has been the go-to staple when you need those random, techy, hard-to-find gadgets that you can't easily grab anywhere else. Whether it's smart home gear, networking equipment, TVs, gaming consoles, or accessories you didn't even know you needed until you saw them -- this location had it all. The store itself was huge, well organized, and easy to navigate with clearly labeled sections for everything from smart home setups to networking and entertainment systems. I loved being able to actually see and compare products in person instead of guessing online. The displays for brands like Ring and Blink were especially helpful if you're trying to build out a smart home system. Staff were available around the floor if you needed help, but I also appreciated being able to browse at my own pace. Sometimes you just want to explore the tech aisles without feeling rushed, and this store had that perfect balance. If you're upgrading your home tech, looking for a last-minute cable or accessory, or diving into smart home gadgets, Best Buy still remains a reliable one-stop shop. read more

Best Buy - Goodyear - Appliances Near Me - Goodyear, Arizona

I pre-ordered a game and it was ready from pick up. But I changed it to be delivered because I wouldn't be able to pick up for 4 days. I now got a email stating it wont be ready for pick up until.sept 20th and then it said if I dont get by them it will be refunded back to me. I tried calling the store but it redirected me to a customer care which the store no longer takes calls. I have to go into the store now to talk them to switch it back. Horrible service and I will not be willing back and I'm canceling my credit card with them and never shopping there again read more

As a long time Best Buy customer it is unfortunate I am typing this review. We purchased a Sony television and had it delivered to our home in early December. Today we removed it from the box only to discover the screen was cracked. The television is non operational. We took the television to the store explaining our situation and were told there was nothing they could do. Policy disallowed them to correct the situation. My mistake was believing Best Buy would deliver me an operational television. Never did I think I had to check it for damage. I was wrong and now learned an expensive lesson. I have a television I paid over $400 for and it does not work. Needless to say, I am no longer a Best Buy customer. Store policies should always allow for companies to correct a wrong. read more

Best Buy - Goodyear - Damaged screen - Appliances Near Me - Goodyear, Arizona

This was a quick, painless visit. This location was close to a a previous stop. I came in to look at an Apple Watch. I was pleasantly surprised at the number of employees in the store. Rene walked over to and asked if I needed help. He was super helpful and even let me try on his watch. The item I wanted wasn't in stock but I made the purchase and will go to another store to pick it up. The customer service was the selling point. I was pleased with the price and my shopping! Thank you Rene! read more

Victoria Diaz was by far the most helpful and experienced advisor I've ever met. Every other Best Buy location there's always a rough experience. Victoria made my shopping experience so easy, she was friendly and very knowledgeable. She also informed us on how much we'd save with Verizon and gave us a great breakdown of how much we'd save when we switch! read more

Best Buy - Goodyear - If you want to switch to Verizon see Victoria at Best Buy! Here's her business card - Appliances Near Me - Goodyear, Arizona

I purchased an item that was not available in any local stores so I had to wait until it got delivered from your warehouse. After waiting a week, the order finally arrived and it was THE WRONG ITEM! Being that this is for a surprise birthday party that is on January 10, I took the wrong item to my local Best Buy in Goodyear AZ just to find out that no stores in Arizona has these speakers and I would have to either flat out return it, get a refund to my Mastercard that will take 7 business days for it to appear back on my card or place the same order again. I actually placed the same order again only this time I had to pay additional fees! Best Buy policy states that you would cover any reasonable fees associated with a return especially if it's no fault of the customer. Someone working in the warehouse flat out refused to do THIER job and sent us whatever they wanted to send us! It's an absolute disaster and the party is ruined as this was the one thing this kid wanted! Now, TERRIBLE read more

Best Buy - Goodyear - The original purchase!! Showing when I first purchased it then had to go into the store to purchase it AGAIN WITH AN EVEN LONGER WAIT TIME - Appliances Near Me - Goodyear, Arizona

I brought a lap top that had the dreaded "BitLocker" blue screen. Your "Geek Squad" agent, DAVID, was patient and VERY knowledgeable. We worked through the problem step by step. After a long process, he entered the 48 digit code which saved all my data and made the computer usable and back to normal. Finally he disabled the BitLocker function so it will never cause me a problem again. THANK YOU DAVID !!! read more

These location is not busy but yet the sales associates are all standing around together not helping. Dom was guy helping and couldn't wait to run off the stand around with the other employees. This location sucks. read more

if you want help with anything don't go to this location. Everytime i go the employees are chit chatting with eachother which is perfectly fine but no help is ever offered and they'll just watch you look lost. When you do ask for help it's like the biggest inconvenience ever for them literally dragging their feet and rolling their eyes. Today i went and was ignored by this group of employees chatting when i tried asking for assistance and had to wait in the checkout line just for help. When i did get help the employee just sighs and hands me the item i was looking for and when i try to ask for some clarification he is already gone and where do i see him...chitchatting with the other employees. I never have these problems at the Avondale location and i just hate that i even went in this store. i hate this location!!! read more

Took my phone in to repair the screen on the 26th and was told they will reschedule for tomorrow because they had two phone already booked. Came the next day at the appointment time and was told that the serial number machine wasn't working and that i would have to take my phone to the apple store. Why didn't they say this in the first appointment? And how were other phones able to be repaired. Awful service and communication read more

At 10:10 am this morning. Nov 6, I entered your store to get advice and possibility purchase a sound bar. I stood in front of the bars for 9 minutes and no one came to assist me. I then went 2 isles over to the TV's on the wall thinking someone would assist. No go. there were 2 employees nearby working on a fork lift but neither offered to help me. At 10:21am (11 minutes later) I left, heading off to your competition. Sad situation and not what I expect when I shop Best Buy. Grant Hachmann. read more

I am not computer illiterate but had a software installation problem that beat me. The technician at the Geek Squad was amazing. She worked hard for about an hour and got it done. read more

When I first walked in, I went into the store and spoke to one of the guys that were sitting at the front desk. A question he immediately ignored me and sent straight to the registers without even letting me finish my question that I wanted to ask. They were really rude. Also the four gentleman that came out to deliver the TV to my vehicle. We're also rude and plain jokes that they were going to break the TV and not care because it would be on myself if it breaks on the way home. I had to stay outside my vehicle to make sure that they put the TV in the right way. I don't recommend having them help you out to insert any electronic TVs or anything else that needs more hands-on to load up in your vehicle, these workers that they have are not reliable and they are very rude, Managers needs to fix that. read more

I was in yesterday looking for a soundbar. I was looking for about 30 minutes. No salesman to be found. I saw five salesman standing around up front, all looking at their watches, I'm guessing to see what time they get off. I've never seen such laziness as this area. Nobody wants to work. Why don't you just close the store. I got tired of waiting for help so I left. What a joke read more

I am an elderly woman. The one thing I have a modicum of control over in my life is laundry. I have seven grandchildren whom live with me so there is a lot of laundry! The children are frm age 5 months to 20. The unthinkable happened, the washer started sounding like a low flying aircraft. Time to call Best Buy where I purchased this item. All was going fine. The technician came and ran a diagnostic for like 125.00. The total fix will be over 700.00. So, he ordered the part and gave me a two week return date. During those two weeks, life happens. I am being tested for thyroid cancer, currently waiting on results. My left hand is in a brace as well as some bone literally moved and they can't do surgery until thyroid issue is addressed. So, my tension is a bit high. What happened next made my anxiety go into overload. I get a call the morning of my appointment that the part arrived but it's cracked. He claims the part arrived last night, March 12th. He ordered the part February 28th. I personally think the part came in sooner but I could be wrong. My question was why wait until the morning of the appointment, after I worked in that laundry room with ONE hand to make more room for the repair per the technician??????? The technician claimed it was out of his control. Best Buy claims they did everything possible. If they did EVERYTHING possible, I wouldn't be writing this. Possible solutions? 1. Send me a washer to use until the fix is made. 2. Physically go and pick up the part to complete repair. 3. Do something besides saying I'm sorry. That won't help with laundry for 7 children....... 4. Be proactive. Check parts before appointment day. None of these suggestions were made to solve my problem. Only, we made an appointment for next week. WAIT! It took 14 days for the first part to arrive. Why is it suddenly a 7 day wait instead of 14?????? Maybe I'm stupid. I know I am old. I feel totally taken advantage of. This is not a way to treat anyone. At this point I don't know what to do. My main point is that you basically promised the part would be here, but it's not. Basic business but businesses just don't care like they used to. Next week, I will be writing the Consumer General, BBB and trade commissions if not resolved. A subsequent phone call from Best Buy suggested I buy a new washer. read more

Had to stop in while visiting my daughter and we found everything we needed. The people there were very nice and accommodating. I would go back here if I needed anything else. read more

They took the time to "diagnose" my pc and told me what was wrong, what they were talking about would take 15 fucking minutes but they wanted me to wait 3 days so I did it myself just to find out that it wasn't even the fucking issue. Thanks for wasting my time and money read more

This Best Buy location is my go to when our local location is too busy or is out of stock of items we are shopping for. This year it was for Nintendo Switch games for the tots for Christmas. This store is clean amd organized. They have a great Geek Squad team. Easy to find organized inventory. read more

When you walk in need of Geek Squad because your income depends on it is a very weary feeling. I must say from beginning to end Nick, Angel, and Armando could not have made getting service for my laptop any easier. I hands hand would recommend coming here and having these gentlemen provide their service. I had a thorough, insightful, and very swift. read more

By far the nastiest Best Buy I have ever been in. The bathroom was disgusting and missing toilet paper. Also, there were paper towels and toilet paper all over the floor. See pictures. My husband came here to inquire about having a car stereo installed which is why we came in. While the rep wasn't particularly helpful, he wasn't rude either. They refused to answer questions about the stereo over the phone and insisted we needed an appointment. If that is the case, you would think that the rep would make more of an effort to help us to choose what we need. read more

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Worst customer service I have ever experienced (in respect to Geek Squad). The number for this store gives you an automated response and does not let you talk to anyone from this location. I have to drive out of my way to get any information on the phone that I turned in almost two weeks ago for a repair. When I went to Apple they told me they have never heard of this "process" that Geek Squad is doing. STAY AWAY read more

Best Buy - Goodyear - I have AppleCare+ and apparently my repair is taking two weeks or more? - Appliances Near Me - Goodyear, Arizona

They said my computer would be done in 2-3 hours then I kept calling and only tech support answered they tried to transfer me but no one would answer then they charged me $150 and one of the dude told me that nothing was wrong with it just a wire was slightly disconnected still charged me $150 and the only reason I left it there cuz I thought I was gonna get it back the same day but didn't even do that it's just some bs read more

I ordered a Ps5 online once I went into the store they said that they didn't have any because they sold them all and that it was going to be 7 more days of waiting, so I requested a refund, and they took 15 days to transfer the money back on to my debit card read more

Worst customer service ever! Waited for a while with no help so we walked out and the girl in the front on the way out was on her phone. There is another Best Buy near by, will not be back to this one ever. read more

Went in to buy a home sound system and walked around looking for someone - could find no one. Went to walk out and guy at doors says have a nice day. Nothing else. I said thanks - you guys lost a sale btw. And nothing. So guess I'll be taking my $$$ elsewhere. read more

Customer Service Pin: 0485 055 4824 102722 My Best Buy Member ID 4704309193 Reference Number: 55518522992798 Time of Purchase: 10/27/22 18:52 I've been coming to Best Buy for years and at this location, and I came to terms that there is no such thing as customer service here. There would literally be so many employees on floor, yet finding a person to help you seems almost impossible. You'd need to actually go out of your own way to find someone to help you. But going back to my recent experience- For years I have had the iPhone screen protection. Part of this protection plan includes returning back to the store to get the screen replaced by the same brand if it ever breaks. However, I guess there's been some trouble searching for my purchase through email, phone number, and cards?! This hasn't happened to me before. Ironically, a woman at the "Customer Service" registers couldn't help me and has no understanding of what "Customer Service" is. She was short, Latina, and had long curly hair. She was very rude and did not even ask any of her coworkers to look into this with her. She told me I would have to pay full price for that specific item. I declined and said "I'll just come back to speak to another employee that would help me" and chose to ignore what I said and assisted me in purchasing another item I bought (The only display of customer service she had in her). Right after my encounter with her, I sought help from a woman that stood at the table between the two entrance doors. I asked her for assistance and her response to my situation was very un-customer service-like, once again. But at least she called for assistance by her colleagues. Luckily, I was helped by a kind man named "Stephan" who came to my rescue! He was truly understanding and went out of his way for me. Next time I come to this location, I will be seeking for Stephan's help. read more

Best Buy, as a corporation, is not at all customer centric. When you call what you think is your local store, you get a centralized U.S. call center which is totally not helpful. They don't open until 11 am, also not customer friendly. My experience at the Best Buy closest to me was not at all customer friendly. I purchased a Samsung smart tv on 12/10/2021. On 2/4/2022 I called their phone number and got the call center so I drove to the local Best Buy to ask about returning the tv. The tv started looping ads sporadically, i.e. an ad would start then freeze. A few seconds later the ad would start again, on and on. I had to turn the tv off and on again to stop this. Also, the sound would randomly go off. I was told that the tv was not eligible for a return and refund after 1/18/2022! How is that legal when only 39 days had passed since I purchased the tv? Beware of Best Buy!!! I will not do business with them ever again. read more

Such poor service from their so called "customer service" area. Lady blatantly told me I was wrong and tried to make me feel stupid. Luckily I don't let people like that get me down. But I did want to address it with the manager just in case she was like this with other customers as well. After talking to him he apologized and seemed to genuinely care. That is until a few moments later when I saw him and the rude female talking and laughing about the complaint I voiced. I work in the service industry myself so I am very aware of customer perception and also quality of service. Neither of these were represented at your store. Will not shop there again and will not recommend. Buy from Amazon people. read more

If I could give this store zero stars I would. When entering the store, the signage is confusing at customer service/Geek Squad/online pickup & was not sure where to go. Employees were congregated in the back store room when help was needed in the store. Annie, who checked us out, was rude & condescending. I understand everywhere has a shortage of staff, but Best Buy seems to go out of their way to make things as confusing and difficult as possible. read more

If I could give a 0, I would. I don't believe the higher reviews are actual buyers. I bought a Total Tech membership for one year. It was renewed on my Citibank Best Buy card the next year, without an email or written notice to me. I only found out about the automatic renewal when I bought a router. At the Best Buy Goodyear store, I asked for refund of the Total Tech membership that I did not even know I had. They said I had to dispute with Citicard. That was the biggest lie, and led me down a 12 month wild goose chase. I disputed with Citicard, who told me I could only get refund by cancelling my card. I cancelled the Citicard but never got the Total tech $199 charge refunded. I called and Citicorp 5 times and did written dispute of this charge. Last November, after 8 months they finally told me that only Best Buy can refund the charge. I spoke to Best Buy, most recently operator MJ, who said that it was too late to get either a reund or an additional year of Total Tech at no charge. It may be useful if you need it, but to spend $199 and never even know you have it or use it, it is a terrible value. And Best Buy has unethical selling/advertising practices. If you can just sell to people who need the service and not automatically charge people who do not need the service, you would have many more customers. The SOP for Best Buy is to tell you that you have to call somebody else (Best Buy store, 800 number, Citibank Best Buy Card, Geek Squad directly, dispute with credit card) until it is too late to get either a refund or extension of the Total Tech service. read more

This store is always out of stock of what I'm looking for. I always have to drive to the Avondale location. I don't know what previous reviews were seeing because anytime I come here it's the same thing. They're also always short staffed it seems like. read more

I went over here this morning with my coworker to see if we could purchase one of those HP Touchpads for $99. I am planning on getting the Ipad 2 anyway, but I thought I would give the HP touch pad I try. The dude at the store started barking at everybody and threatened not to sell any touch pads if we do not form a line correctly even though we were. Totally unprofessional. He also claimed they only had 3 left. We drove all the way from the airport to Goodyear because the agent that we spoke to on the phone said they had plenty of them. What a waste of gasoline! When we arrived there, the guy working the door informed us that they only had 3 left. However, we saw that they were letting some people in before opening and leaving with a bag of touch pads. Obviously they were probably letting their friends in to buy them first, so they can resell them on craigslist at a higher price. We left without even waiting in line, and I am glad we made the right decision. After reading the online reviews, I am glad I did not get an HP Touchpad. I feel sorry for the fools that bought one because there's really not much you can do with it.. (LMAO) 85% of Hp Touchpad applications are paid versions. You cannot even get a free calculator or dictionary. Its front camera is not able to take picture either. What a joke! It is obviously poorly designed Touch pad, and even if I see one on craigslist, I would never buy one. I am getting an Ipad 2 next week in Portland. At least I will be able to buy it there with warranty plus there's no sales tax! read more

Went to this joint and bought a pair of busted Jabra earbuds. I didn't buy their guarantee plan and the nightmare began. If you want to feel ignored completely by the manager wearing a black geeksquad shirt, this is the perfect place to accommodate that. This dude was 7.6 feet away from me and would not talk to me, instead he sent the volunteer cashier right out of high school to negotiate why I just blew $100 dollars. She was good, she would not let up and kept walking back and forth from the worthless manager 7.5 feet away and back to me. They train these folks to act like you don't exist at such a short distance once they know you don't buy their pesky guarantee plan. It's a crap shoot if you do not purchase their plan and they will get away with selling broken or defective devices. So what a worthless and unprofessional business model to function with. You will not know if the electronics you bought will come off defective and after 15 days they won't even have the decency to recognize your existence at 7.5 away. All of the whispering back and forth from manager to high school volunteer made things worse, felt like one of those scammer dealerships you buy a car from, you ask for a lower price on the car and they walk over to the manager and do a lot of whispering before telling you they can't help you with your offer. It's not about a refund nor money or plans at this point, a simple conversation would of went far. read more

Best Buy - Goodyear - When you become a manager at Best Buy - Appliances Near Me - Goodyear, Arizona

Sad to say I came here to buy a laptop instead of amazon . Trying to support brick and mortar stores. And keep in mind this is AZ and stores have reopened . But yet they want to make you stand at the front door and bring stuff to you and not let you look around the store . You know like you can do at walmart , Sam's club etc oh and even restaurants are back open and yet best buy wants to only do curb side. Not me I left and drove 3 miles to Sam's club and spent 700$ there on my laptop when best buy could have had it by letting me in the store. Theycan kiss my butt if you think I'm going stand at the door and have you bring stuff 2 me to look at and I'm sure the f*ck not wearing a facemask as it does nothing read more

Best Buy tracks your RETURNS!! If you return too many things even if in Brand NEW Sealed packages with Crisp Receipt they will BAN you from returns for a YEAR!! Whaaaat???? THAT'S RIGHT! You will be BANISHED! Your Receipt and the 15 day return policy doesn't mean ANYTHING anymore. RUN!! Pay only with CASH and DON'T give your NAME or PHONE NUMBER. FORGET THE REWARDS PROGRAM. This is how they TRACK you! SHAME SHAME Best Buy!! Had to sell my NEW 3 day old items on Offer Up. What a BITTER taste in my mouth. Won't forget this. This supersedes their return policy and they don't warn you about tracking. read more

We ordered a refrigerator in an emergency since ours is failing. Picked one out, paid for it, paid for installation, will be installed next Tuesday, great. So the day comes around and then we're told the people they hired to come and install the fridge DIDN'T KNOW HOW TO INSTALL THE FRIDGE. Like, are you serious?? So they had to turn around and return the fridge. This company had one, simple job, but now we're out a fridge and have to wait a couple of days to receive our refund. We basically just loaned Best Buy 2000 dollars for a week. Real nice, guys. So I was told that they don't deal with reverse osmosis systems. That I would have to hire a plumber. What the fuck is this place doing selling refrigerators when they can't deal with typical refrigerator shit?! AND NOOOOW, now we have to wait until our refund comes in the mail. THE MAIL. AS A CHECK. Because the whole of the damn store did not have the money to refund us. This place is a joke. read more

I really like this location. We never have trouble getting help. When we bought our new phones last year they were helpful and again when I upgraded this year. My only issue with the mobile department is I wish they had live phones not just shells. We've been here a lot, we also purchased a new desktop at this location this year. It was listed a week later at a lower price and they gave us the difference back in cash with no problems. Always very helpful. and the store is always clean. read more

I went to buy an iPad but they were understaffed. I was there for almost 20 minutes and there were still people waiting before me. Also they were sold out of the otter box case for the iPad mini so I went across the street to Target and was out within 10 minutes with my new iPad and the otter box case I wanted. read more

Complete trash that I had to wait 25 minutes to try and talk to geek squad to ask a simple question. It's 12 in the afternoon and Im sure they are not too busy to pick up the phone. AND that was the second phone call. I called right before and was on hold 15 minutes. Best Buy sucks now. I use to love this company. read more