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    Best Buy - Goodyear

    2.3 (120 reviews)
    Closed • 10:00 am - 9:00 pm

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    Damaged screen

    As a long time Best Buy customer it is unfortunate I am typing this review. We purchased a Sony television and had it delivered to our home in early December. Today we removed it from the box only to discover the screen was cracked. The television is non operational. We took the television to the store explaining our situation and were told there was nothing they could do. Policy disallowed them to correct the situation. My mistake was believing Best Buy would deliver me an operational television. Never did I think I had to check it for damage. I was wrong and now learned an expensive lesson. I have a television I paid over $400 for and it does not work. Needless to say, I am no longer a Best Buy customer. Store policies should always allow for companies to correct a wrong.

    If you want to switch to Verizon see Victoria at Best Buy! Here's her business card
    Selena Z.

    Victoria Diaz was by far the most helpful and experienced advisor I've ever met. Every other Best Buy location there's always a rough experience. Victoria made my shopping experience so easy, she was friendly and very knowledgeable. She also informed us on how much we'd save with Verizon and gave us a great breakdown of how much we'd save when we switch!

    The original purchase!! Showing when I first purchased it then had to go into the store to purchase it AGAIN WITH AN EVEN LONGER WAIT TIME
    KK H.

    I purchased an item that was not available in any local stores so I had to wait until it got delivered from your warehouse. After waiting a week, the order finally arrived and it was THE WRONG ITEM! Being that this is for a surprise birthday party that is on January 10, I took the wrong item to my local Best Buy in Goodyear AZ just to find out that no stores in Arizona has these speakers and I would have to either flat out return it, get a refund to my Mastercard that will take 7 business days for it to appear back on my card or place the same order again. I actually placed the same order again only this time I had to pay additional fees! Best Buy policy states that you would cover any reasonable fees associated with a return especially if it's no fault of the customer. Someone working in the warehouse flat out refused to do THIER job and sent us whatever they wanted to send us! It's an absolute disaster and the party is ruined as this was the one thing this kid wanted! Now, TERRIBLE

    Melanie B.

    By far the nastiest Best Buy I have ever been in. The bathroom was disgusting and missing toilet paper. Also, there were paper towels and toilet paper all over the floor. See pictures. My husband came here to inquire about having a car stereo installed which is why we came in. While the rep wasn't particularly helpful, he wasn't rude either. They refused to answer questions about the stereo over the phone and insisted we needed an appointment. If that is the case, you would think that the rep would make more of an effort to help us to choose what we need.

    I have AppleCare+ and apparently my repair is taking two weeks or more?

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    Page 1 of 3

    Ask the Community - Best Buy - Goodyear

    Review Highlights - Best Buy - Goodyear

    “This Best Buy location is my go to when our local location is too busy or is out of stock of items we are shopping for.”

    Mentioned in 2 reviews

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    The Home Depot - Boxes/ bubble wrap

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    I've actually come to this location on several different trips for either items in the nursery or…read moreother items such as high end tools & seasonal items. Every time that I've gone to this location I've always been able to go in & find what I need but if not there's always an associate there to help look for it at another location for me so they can put it on hold until I get to the other store! On this particular trip I needed boxes so my husband could wrap an antique glass curio cabinet that we bought! The boxes were such good quality, very sturdy that I knew my antique glass curio cabinet would arrive in one piece as long as it was wrapped properly... which it did!!! The shelves were well stocked for it being a Sunday so I had a nice variety of sizes to choose from... they also had lots of different sized bubble wraps for your delicates! Don't forget the shrink wrap to keep everything in place, Home Depot definitely has all your packing needs

    I recently had to out base a refrigerator and was pleased to be assisted by Dave. He really went…read moreout of his way to provide some outstanding customer service. He asked numerous questions about what we were looking for, thinking of buying, our needs and in turn explained the pros and cons of the styles available for purchase. He explained in great deal prices deal floor models etc. He guided us in our purchase of the refrigerator. He explained size color doors filters etc. thank you.

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    Best Buy - Goodyear - appliances - Updated September 2026

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