I have been a customer for nearly 2 years. My heat was not working and it was a Sunday. I called…read moreand the driver told me on the phone that he would have to collect a check with a $200.00 service call charge but if I called on Monday morning and explained the situation they would waive the charge. When he came he also told me to say to tell them that my gauge was not working. He said they waive this all the time and it wouldn't be a problem. Surprise0it was a problem! They refused to waive it and the driver lied and said he didn't tell me that. This is awful to do when a customer is in such a vulnerable situation. This is poor customer care. Also when I called, office manager Danielle indicated that I can always find another company if I wasn't happy. This was awkward and didn't leave me feeling valued as a customer.

I called Buxton at 7:20am because our oil had run out and of course now we didn't have any heat…read more By 8:10am Buxton's driver came out, filled the tank, started up the furnace again and was back out on the road. The driver (sorry I didn't get his name) showed me an issue with the furnace as well to have that checked out. SO grateful that he noticed because it has to do with the shutter for the Co2 exhaust! Thank you so much for how quickly you came out and taking great care of us!

Great place been using them for about a year the prices are the lowest and people are friendly…read morealways.... I have and will continue to recommend them And cookies are wonderful

ALWAYS awesome service all around. One of the lowest prices as well. Plus they leave these fudge…read moresquares with jelly and chocolate chips on them with a gram cracker bottom... sooooo good and unexpected from an Oil Co.

have been using this company for years with no problems. easy as pie to leave credit card info with…read morethem. they fill on schedule and your done. pricing is comparable to everyone else and they are fair and honest. it's another home concern I don't have to worry about.

Great company if you are looking for an oil co. The owner Mike always answers my calls, comes out…read morefor an emergency any time I need them. They have the best prices around from what I have seen. Honestly believe this is the best oil company in the North Shore

We ordered 500 dollars of oil on a Wednesday and I was told it would be delivered on friday. It was…read morenot delivered but I was charged 500 dollars anyways. No one would return my calls to the office number or the emergency number. Very bad small business stay away.

I tried Depot after my local guy sold out to one of the "big boys"…read more What a great company! Excellent service and great people. Katie is a pleasure to talk to and always keeps me informed on my oil delivery. Online ordering is easy and trouble free. Their pricing can't be beat and they also offer a senior discount which many do not. Keep up the great work!!

1 star is too many stars -- Five years of frozen regulators, water in my then brand new tank, and…read moreno accountability I've been a customer of Rymes/Superior Propane since 2018, and I can say without hesitation: do not use this company if you have any other option. Since May 2021, I have dealt with six separate frozen regulator failures at my property -- a recurring problem that multiple Rymes/Superior employees and my independent licensed plumber all attributed to the same root cause: water in the lines/tank. 5/24/21 -- Regulator failure; entire house smelled of propane. 2/04/23 -- Frozen regulator, pipes froze. Cost me $1,100 out of pocket. 2/18/23 -- Froze again two weeks later. 11/29/23 -- Froze again after a delivery. Cost me $250 out of pocket. Was told to have handyman insulate the regulator because Rymes wouldn't fix the actual problem. 12/14/24 -- Froze again. 12/06/25 -- Froze again, with the tank at just 18% and no automatic delivery triggered -- a failure of their own delivery system. This spring, they drained the propane in my tank (poof, in the air) and it was confirmed that there was water in my underground tank. They finally replaced the tank this month. To add insult to injury, in the process caused $4,498 in damage to my driveway (their insurance did cover this, to their credit). Beyond these failures, customer service has been consistently abysmal. I once spent 2 hours and 16 minutes on hold just trying to reach a live person about an active freeze up. In addition, I am currently paying $0.92 more per gallon than their competitor charges. In total: over $33,623 spent with this company, $1,600 in additional costs directly caused by their negligence, five years of stress, and property damage. If you're considering Rymes/Superior Propane, look elsewhere!

Do not use this company!! I have not ordered oil from them for years and just got a $50 recurring…read morecharge invoice, apparently, they AUTO enrolled me in the price protection and that comes with a $50 fee, this is not something I requested or want, they will not take the charge away for a service I didn't want and did not request (which means eventually it will go to collections). I refuse to pay it and will be filing a consumer complaint with the state, first it's $50 that I'm expected to pay then it's $100, $200 and so on for services I DON'T want.

20 year FORMER customer. Owner refused to service my furnace in 7 degree weather because I dared…read morebuy oil from another company twice. After 3 phone calls, still refused with cold family at home. What other companies do this? Auto repair? Grocery stores? Plumbers? No, no, and no. Shame on you.

After 20 years of being loyal customers we had a no heat emergency when the temps were in the…read moresingle digits. Ann Jenkins refused to provide service because we had bought oil from another company twice. We had no contract, just used her services, up until now that is! 20 years!

We ran into some issues after our annual maintenance and Christopher responded to our…read moreafter-office-hours call right away. He was able to troubleshoot over the phone and walk us through a quick resolution of the issue. I spoke with Christopher a couple of times with follow-up questions and he immediately answered the phone and was incredibly helpful. Talk about great customer service and quick responses, we were so lucky he was the technician on-call. We are exceptionally grateful for his help on a Saturday afternoon. Many many thanks from a long-time customer.

Shout out to Eric for the detail and care he took with doing my first service of my water…read morefiltration system! It's obvious that he loves his work and the company! So nice to deal with this company! if you are considering a water filtration system and want to change your service provider .. this is the company! One very satisfied customer!