Manny and his technician provided professional, quality help. At a good price too. They both…read moreoperated with polite professionalism. They were efficient in their work. And they delivered results. I highly recommend A & E Appliance Repair.

Our dishwasher stopped working. After Bill Smith said they couldn't come out for five weeks, we…read morefound the positive Yelp reviews for E&A, so gave them a try. What a good find! Manny said he could get to our house in only two days, then arrived on schedule and took his time to be careful, diagnose the issue and explain it to me. He followed up promptly with an estimate. While it took a week or so for the part to come in, Manny kept us informed, and once it arrived he was able to come the next day to install. On both visits, Manny and Felix arrived on time, took care to not damage the cabinets, didn't create a mess and were very respectful. And their charges were very reasonable. We will gladly use them again.

Dispenser in dishwasher broke fixed n very good price tech was professional n knowledgeable would…read morerecommend

If I could give this company less than zero stars I would-for the sake of my time…read more Today, I put in a quote request on Yelp for a washer repair to a few well-rated companies and also had yelp get quotes from others as well. First mistake. Almost immediately, my phone rang and I was HURRIEDLY ambush/scheduled immediately for a service tech to come out just two hours later, between 1pm-4pm. (Blaring red flag in hindsight ) Agreed. Fine. I need this washer fixed yesterday. Not an hour later I get a text from their tech, asking for the same info I already submitted in yelp (fine.) and am then told the tech cannot make it out until 5pm-7pm after being offered to choose between that window and the next morning. I immediately felt doubtful when the tech closed out with "Have a good one." (Red Flag #2) "See you later" I replied, trying to convince myself that this wasn't going to be the merry-go-round it most certainly was. ‍ Get ready... By 6:00pm, no update or eta, so I call the number from which the text came. A man answered promising his tech was coming out, but running late-later than 6pm-7pm-on a Tuesday night... Ok... 8:45pm-I am getting my child to bed and called the number again. The same lady that called to schedule me answered. (And it's worth noting-the aggressive nature of this appointment setter was like something I've never seen-especially for the tech to NOT actually even come out...) I recounted the situation to which she responded, "That's frustrating" with all of the sympathy of a robot. Then rushed to tell me she was going to reschedule for the next morning and have them call me to work it out with the office. "No, that won't be necessary. I am no longer requesting your service. You rescheduled me already three times in less than twenty-four hours of dealing with you. ThankYouBye." We just scheduled. This is when a service should at least be on its best behavior, because it will most certainly NOT get better. This is the phase they should be opening my car door, using their Sunday manners. Instead they're no-showing and not texting back. I half expect I'll get a drunk text after midnight along the lines of "WYD." That's how gross this whole experience felt. This is the WORST service I have never gotten in my life. I want my day back, so I could have scheduled with a-what's the word? Oh yeah...REAL business and at least by now, I would have the issue diagnosed and be well on my way to getting overcharged for parts that will be back-ordered for 8 weeks or whatever other circus act files out of that clown car. Because this is not the first bad experience I've had with repair service companies, but it's so close to the absolute worst on the LOOOONG list that they are fist-bumping one another. Stupidest. waste. of. time. ever.‍‍‍

We had a very frustrating experience with Diamond Appliance Repair LLC…read more In our experience, we paid a $125 diagnostic fee for a technician to evaluate a dryer that was making unusual noises. The technician was at our home for about 30 minutes and, to the best of our observation, did not open the machine or perform what we would consider a thorough inspection before offering an opinion. The interaction itself was just as concerning. When my wife asked reasonable, straightforward questions, the technician responded with, "I'm the professional." We perceived his tone as dismissive and condescending. It raised a serious concern for us that he may have been talking down to her, and in our opinion, it felt as though she was not being taken seriously--possibly because she is a woman. When I contacted the company afterward to address these concerns, the response from ownership, in my opinion, was defensive and unproductive. Rather than working toward a resolution, I was told, in substance, that I was "too cheap to do the diagnostic myself," which I found both inaccurate and unprofessional. Based on our experience, and after reviewing other publicly available customer feedback, it is our opinion that the $125 diagnostic fee did not reflect the level of service provided. This review reflects our personal experience and opinions only. Others may have different experiences, but we strongly encourage potential customers to clearly understand what the diagnostic process includes before agreeing to service.

3 years later the owner is replying to my complaint and wants me to believe it was a GE issue. 3…read moreyears to reply matches with the scheduling issues of not getting back to me lol.

Called for LG ice maker repair. Never called back. Called based on a recommendation. Left a message…read moreon a Saturday and no call back on Monday. If you need of quick service, look for another service company.

Recently used KrisApplianceRepair for a Refridgerator repair. He was quick to respond and to…read moredetect the problem. Installed the new part the next morning at a reasonable price for both the part and Labor.

I called around for pricing for my washer and dryer problems and thank god I found this company Wow…read morewhat great service the owner himself service it 100% recommend them

I wish there were something more positive about our experience with this company. I will say the…read morerepairman was friendly and was patient with my father, who wanted to be close by in case he could learn something about what went wrong with our dryer. (He is almost 93 years old!) The repair was very simple, and then the repairman left without ever reattaching the vent hose back to the dryer!!! So at 8 pm that night, we were stuck with a dryer we still couldn't use and now 2 loads of wet laundry! Called them at 8 pm and asked them to put us as a higher priority the next morning for him to just come fix this for us so we could dry our bedding and clothing. They did not. They gave us a 4-hr window in the afternoon. $250 and he didn't reattach the vent hose?! I'll never use this company's services again.

Our refrigerator started acting up (not cooling enough), so after trying a few ineffective remedies…read moreon my own, I reached out to Hooked On Appliances. Man, am I glad I did! Jason came out the next day and got right to work disassembling the fridge. He determined the problem (blown thermostat,) told me the plan and quoted a price. He told me that he could order the part (from Frigidaire) and it would arrive two days later, and he could finish up. My wife asked if she could get the part on Amazon, and he said sure, why not? So we got it overnight, and saved about $75! (the part cost $15 on Amazon.) Jason put the whole fridge back together and said it would work, but it wasn't fixed completely because it till needs the thermostat. But meanwhile we had the use of our fridge back. He came back the next day and finished up. Perfect work! I am thrilled with the job he did; I really like that he was so straight up about the cost. He quoted me a price and stuck to it.. He gave me an option to save some money (ordering my own part.) There was no upselling, not hidden costs, no games at all! Just good solid craftmanship. I am happy that now I have a reliable repair man that I can count on. Jason and Hooked On Appliances is highly recommended.

We've relied on Jason for two repairs -- a washing machine and a microwave. He's knowledgeable,…read morereliable, affable, reasonable and fast. We couldn't be more pleased.

if you have money to burn then this is your place. they're friendly and prompt but it's was $340…read moreto change refrigerator and freezer light that were only $23 each. I could even understand $200 for the drive time and the 10 minutes they were here. BUT NOT $340. I couldn't get the light out to change or I would've done myself.

We just had Alfy from Kevin Smith Appliance Repairs service our GE refrigerator. He was terrific! I…read morewould Highly recommend him! He explained everything as he serviced our refrigerator and even made suggestions about how to best place food so that we don't have future issues with the refrigerator's temperature.

Awesome service worker came out looked at my washing machine and was honest recommended I buy a new…read moreone bc of parts and labor very nice company and honest workers

Hans arrived at noon, 4 hours after I called him, because my fridge quit cooling. He knew exactly…read morewhat he was looking for. Showed me the defective thermostat switch which caused the evaporator coils to freeze. Ordered a new part. Arrived noon the next day to install the part. Very prompt. Very efficient. Very fair pricing. Very friendly. I wouldn't hesitate to call Hans again.