He was ON TIME He was POLITE…read moreHe FIXED my dishwasher MUCH cheaper than buying a new one for $700 PLUS installation VERY IMPRESSED !!

Daniel / Duane has always done a tremendous job with fixing my appliances. He is my first call for…read morerepairs. I have used veldheer appliance for over 10 years.

Not quite the experience I expected. I try to support local businesses, but my call to AJS for a…read moredryer repair estimate was disappointing. After a quick 20 minute look, the technician concluded, "Yeah, you need a new motor..." As an engineer, I found the assessment incomplete; there was no access to the motor, no terminal isolation, no resistance checks on the windings, and no inspection of the blower wheel. I mentioned I was getting the E65 error code, which manufacturer documentation links to a high limit thermostat trip, yet there was no check for restricted airflow, clogged venting, a faulty heating element, or a blown thermal fuse. Just a blanket statement that the motor needed replacement. Providing additional information to the techs is just irrelevant, I guess. I hired a professional because I don't have time to do the diagnostics myself. After paying $110 for the visit, I was quoted nearly $1,000 to replace the motor--and contrary to what their website states, the $110 was not applied toward a possible repair. Very disappointing.

I had an issue with my Whirlpool Washing machine. Tony came and replaced the part that the coding…read moresaid was bad. Unfortunately that did not take care of the problem. Due to his diligence, and a wiring harness later, I am back to clean clothes. Thanks Tony for all your hard work. He was very friendly and prompt.

Very stand-up customer service. Dependable and quite great with their work. They were super neat…read moreand detailed with explaining what needed to be done to my washiing machine. Will definitely call back on my next service.

I called this company a few years ago when I needed a replacement belt for my maytag washing…read moremachine that was about 25 years old. The guy came out, looked at the machine and told me that I needed to get a new one. He then proceeded to charge me 80 bucks for a house call, which I put on my card so as to have a record. I then called a different company who replaced the belt for 30 dollars. This happened several years back and I still have the machine which works great now that the belt was replaced. I keep this company's magnetic business card on my fridge underneath a big red circle with a line through it so my family knows to never call this place again.

Alex is very efficient and knows exact what needs to be done, installed my washing machine…read morebeautifully!

My dryer stopped working and was 18 years old so was on fence about repairing or replacing. Dryer…read moreworked when I held the start button in so was hoping was a minor fix. I called Dadd's and told him age of the dryer and he strongly encouraged a repair. He said it could be as low as $130 for a minor repair or $200 at most. He said it was $90 for diagnostic and no charge for travel. He came out 2 days later and was 3 hours into his arrival window. After no more than 5 minutes he said I had a busted belt and I was happy thinking I'd be on the low end of his service charge. He didn't say anything further and took dryer apart to replace it. After a couple of belts he did find one that fit and installed it and then announced my bill was $200. I was a little surprised cuz the work he did couldn't have taken more than 15 minutes and he'd told me on the phone he billed for labor by the quarter hour and didn't know why this small job wouldn't qualify for the $130 price he quoted me on the phone for something that took about 15 minutes! I let him know I wasn't thrilled and he started quoting other places that were allegedly much higher for just a service call instead of explaining his pricing. He never even offered me an itemized bill either showing exactly how he justified that price either! In retrospect I should have demanded one. I thought all professionals would do that for repairs! He didn't even offer a receipt either although I did pay with a check. I thought he was a little unscrupulous quoting me $70 cheaper on the phone than what he charged when the work was done--especially when I would have been hesitant to put $200 dollars more into that old of a dryer--and he was aware of the age of my dryer! I also looked up the serial # of my belt and it was only $10 on Amazon--so if was $90 for diagnostic and $10 for belt he charged me $100 for 15 minutes of work! I would not recommend this company.

Great family owned appliance store that provides a great sales and service experience.read more

Service department is a disaster. No follow up. No timelines and not very customer friendlyread more