What a great experience I had with Dr. Bansal here.
I kind of had a bizarre week with my oral health. I'll make things short, I had strep throat that turned out to not be strep, just some infection. The infection some how triggered all kinds of canker sores on my gums, tongue, mouth, and affected my bottom wisdom teeth. My throat healed, but my wisdom teeth stayed inflamed, painful, & I hadn't eaten a meal in a week.
Anywho.. I was desperate when I called at 7:30pm hoping to schedule something on my lunch the following day (I know, long shot). Initially, I spoke with Kim & asked if they were accepting new patients. She told me not until next year, so I thanked her and said I would try somewhere else. She then asked what was going on & I explained that my wisdom teeth were killing me and was hoping to schedule something tomorrow. She put me on hold and spoke with Dr. Bansal saying if I could be there at 11am. Unfortunately, I really couldn't be there at that time since I would be in a procedure during that time with MY doctor at work. Dr. Bansal made an exception for me and saw me at 12pm. I am very grateful because I know how it is in the medical field. I probably was scheduled during her lunch time and they really were fitting just ME in. Kim e-mailed me my paperwork so I didn't have to fill it out at the office.
I came the next day on my lunch and it was obvious they really did fit me in that day. They were remodeling/ painting/ updating the place that day. The place is already very nice, but after my consultation we had a nice chat about how she wanted to modernize the place. Dr. Bansal was so kind & sincerely concerned about me. I ended up doing a Panoramic x-ray of my mouth since those teeth were coming out. She let me know that my insurance was not going to cover it, but the oral surgeon would need that type of radiograph for the surgery. She advised that it would more costly if I got it done at the surgeons place. Who knows if that's true or not, but I trusted her.
She referred me to two places and called them to make sure they were open during the holiday week. She felt I needed to get these suckers out ASAP & I agree! I picked a place and they e-mailed my radiograph to them. I scheduled a teeth cleaning with them end of Jan after my extractions because my teeth have not been brushed very well since having these ulcers. I'm just hoping that I will be able to keep them as my main dentist since my husband is changing jobs end of the month & his insurance will change. Crossing my fingers for the best!
Overall, My experience was great. Kim was so kind on the phone, Dr. Bansal was caring, and the girl in the front was very nice and personable. I will come back! read more