I am extremely pleased with the service and overall experience I consistently receive at the…read moreStafford location. I visit this location quite frequently, and every time I come in, Jasmine and Jaquan are absolutely amazing. They consistently go above and beyond to make sure I am taken care of, answer my questions, address any concerns I may have, and reassure me that everything will work out. Their professionalism, patience, kindness, and willingness to help make such a tremendous difference, especially when dealing with situations that can sometimes be stressful. Unfortunately, I have experienced difficulties when visiting the Dumfries location, which has made me appreciate the exceptional level of service Jasmine and Jaquan provide even more. Whenever I visit the Stafford location, I know I will be treated with respect and that they will genuinely do everything they can to assist me. I sincerely hope Jasmine and Jaquan receive the recognition they deserve. Employees who consistently provide this level of customer service should be acknowledged for the positive impact they have on their customers and the organization they represent. Thank you, Jasmine and Jaquan, for always making me feel comfortable, welcomed, valued, and far less stressed. Your kindness and dedication do not go unnoticed, and I truly appreciate everything you both do. You are a wonderful representation of what outstanding customer service should look like.

Update!! They still have not contacted me after 3 different…read morerepresentatives told me they would send the district manager an alert to contact me to resolve the issue and they have yet to contact me. I have waited for emails and phone calls. All broken promises and a refund has not been issued. This is so messed up this business scammed me of $300 that was the deposit i left and i got a dirty car with mysterious stains and smells.

I reserved a 4x4 truck four days in advance for a mountain trip, and even completed the pre-check…read morein process the day before. When I arrived they had no truck and tried to give me a midsize SUV which is useless in the snow and ice conditions we were headed into. The staff was unapologetic and offered little solutions. I felt like this was a classic "bait and switch". I contacted Enterprise HQ and they promised to follow up with an alternative. Here I am, 6 days later, and have yet to hear back from them. To have me "check-in" for a non-existent vehicle is a blatant lack of respect for their customer's time. They turned a planned vacation into a giant headache. Avoid this company and location if you actually need the vehicle class you book. Definitely will use Turo for my next car rental.

We made a reservation at the Patriot Hwy a month before pick up at the last day got a call from a…read moresaying our reserved vehicle wasn't available only smaller vehicles available . We went to the location 4601Lassen Ln MS. Rochelle Norris assistant manager went out of her way to accommodate our requests. The vehicle was in excellent condition and she was great . We will continue to support this division of Enterprise.

Agent Nia was courteous and helpful in my extending the rental. She is a great representative for…read morethe company.

So, I recently had an experience with enterprise Rent-A-Car that was not very pleasant at all at…read morethis location. The agent called me to try, explained to me that there were two forms of the survey for customer service and something else. He stated that he thought we had an understanding to give them a good rating for customer service, but the vehicle was a hot mess and was completely filthy. He just called me to complain that he was not happy about the survey that I gave him and hung the phone up on me. He messed up the customer service part by hanging the phone up in my face. When delivering a rental car to a client the best thing you do is make sure the car is clean, and the customer does not have to put windshield wiper fluid in themselves. The rest will speak for itself. This is dated 6/10/2024 @ 5.41pm for phone number 540.371.4149 @ the 20 Plantation drive STE 109 Fredericksburg, VA 22406 Location.

This is absolutely the worst Enterprise location I have ever had the displeasure of using. This is…read morethe second time I have reserved a car online and shown up to be told they have no cars in inventory, despite the online application showing availability. To add insult to injury, they recommended I drive an additional 15 miles out of my way to another location.

Worst customer service experience ever in my 16 years on this earth…read more Incredibly rude staff Nasty facility. Dirty cars.

Booked and paid in advance. Arrived on time and "computer is down - might be 5 minutes, might be…read morehours." They have no backup - no way to conduct business and take a signature for the car I already paid for. Was told by another customer this is a common problem at this location. System back up in about 20min and more staff arrived to help catch up. The car was good. Mixed bag - just be ready for possible delays.

Unbelievable experience with the return! I rent a car on…read moreAugust 11-August 12,2026 ONLY 24 hours...When I returned the car,I forgot a gift giving to me,I put it in the glove compartment. ( I forgot) When I called to ask for it,They said it was already rented right after,I returned? Now I spoke to Head quarters regarding this situation, (1)They didn't put a report on lost and found. (2) They didn't inspect the car interior?(3)They lied and couldn't get there story correctly the woman woth a heavy accent told me that the car would be returned on August 19,2025? I went there in person on August 19,2026 and. On she stated that they returned the car on August 18,2026? Didn't inform me at all..as a so call customer service should do like a professional does..They should of been handle in a better professional way! It's an item ( a gift to me,something anyone could of forgotten but no action was taken. I already reported it to the head quarters.If they can't do their job right than,they should get fired or retrained again because your dealing with customers, who pay. Only 24 hours an items goes missing??

I'm usually apprehensive about stand alone car rental places because there's always a problem but…read morehere i walked in and was greeted.. made great conversation and Iris was kind, knowledgeable and a pleasure to work with while getting assigned my vehicle (she even answered the phone haha.. which I'm used to seeing ring off the hook)!

If I could leave 0 stars I would. The price I booked online was much less than what I was charged…read moreat the counter, completely excluding the expected hold. Within 1 hour of my drive the tire fault light was on, it came on total of 3 times. I had to pull over twice to make sure the tire was not flat. The engine light came on, as well as the service light. All of this made me so uncomfortable and anxious on my drive, not knowing what was wrong and if I could make it the rest of the drive. You rent a car thinking it's dependable and reliable, not unsafe and uncertain. When I called to let them know the car had issues, the response received was "that sucks, we can give you a gift card." Wow. Customer service was not great at all.

I rent with Avis every week and most locations are terrible. However, this Avis location at Tysons…read moreSheraton has always been great and I have had no problems working with them. Now this is my go-to location and whenever I have to rent a car close to my house I always come to this one, although there are other locations that are closer. Rebecca always helps me out and she never hesitates to help with my requests. Great customer service and she really goes out of her way to make renting pleasurable. I have had no problems with my bill and every single time it has been quick and efficient. I definitely recommend this location for all your rental needs. Now only if other Avis locations could be like this one..

Rented a "Penske" truck but ended up with an unmarked white truck with more than 150,000 miles on…read moreit. Barely got to the speed limit and handled badly. The rental place also charged me for 80 miles when I traveled eleven. When I called in they said it was just a small clerical error, one that would have cost me an extra $50 if I didn't pay attention. At least they are very nice to talk to. As with all reviews it all depends on your own experiences so I hope more people review to get a better scope of this place.

Carlos and Kurtis have both been a pleasure to work with in booking our reservation! Couldn't ask…read morefor better service, processing with pickup and returning. They really made our request hassle free which allowed our trip to get off to a great start! The car was in supreme condition, clean and met all our trip needs. Highly recommend Advance Car Rental if your local to the DMV area. We were also told they had more luxury vehicles available if we preferred which we may keep in mind next time!

My car broke down on a Sunday and to my dismay the usual car rental companies were closed. I found…read moreAdvance Car Rental through google and called the number provided and was very surprised at how quickly they responded to my message. The gentleman who called me back was extremely professional and very accommodating. I was also extremely pleasantly surprised at how reasonable the cost of the rental was and they even came and picked me up! Now that's white glove service! I can't say enough good things about this establishment and the staff... it so nice to know that I can pick up the phone at any time and they will come to my rescue. The level of customer service they provided was top-notch and I would recommend them to all my family and friends. A++

Evidently the Hertz location that used to be at the Hyundai/Genesis dealership at the corner of…read moreRoute 1 and Opitz Boulevard has MOVED, as of a YEAR AGO, to a small desk located in the drab corner of a PEP BOYS auto supply store on Wigglesworth Way, about a mile up the road. You will find no sign indicating that there is a Hertz car rental location there, except for a 8 1/2 by 11 inch piece of paper stuck to the window. I had reserved a car online (Hertz will charge 5% more if you want to do it with someone over the phone) and the system had accepted my reservation for pick up the same day. So I went there and was told that I would have about a two-hour wait as they were waiting on cars to be brought from another location. Ok, fine, a bit of a wait. But then, after I asked if he was sure a vehicle would be ready around then, he backtracked and said it could even by later in afternoon. In other words, I might have to sit around all day in a Pep Boys store as there wasn't much in the area to go to except a Wendy's across the street. Then the manager came by and said that THERE WEREN'T GOING TO BE ANY CARS AVAILABLE THAT DAY. So, why had their system accepted my reservation then? I had taken an Uber to get to their location and now was going to have to find another car rental as Hertz had me come to their location with actually no car available. But as I'm calling to arrange another car rental, a few customers come in and it seems they had vehicles for them (or they were turning in ones). All I can say is that it's pretty evident that this is a pretty lousy-run business that has had to downgrade to a small desk in the corner of auto supply store and hasn't managed to put a sign outside for over a year. It "Hertz" to imagine they're still in business.

Extremely unsatisfied with the service we received today. We booked an SUV to pick…read moreup this morning at 8:00am, and the branch manager, Ryan Spisak, failed to reserve us the car. He then proceeded to lie by informing us that he called us earlier this week (we never received a call from them). We are very unhappy and extremely unsatisfied with our visit, and will never be returning to this location.