If there's a way to get solid evidence on these people so that I can sue, let me know. They claim to have not touched and driven my car but left a receipt in it. I have new dings on my car. One of my headlights had was already out of place but when my car was returned it was completely gone. They undid things on my car and didn't have the decency to fix them back properly. And I now have a check engine problem with my car that wasn't driven for almost half a year prior to being towed and NEVER had that problem. They can no be trusted with car and you can guarantee they'll assume you'll never get it back and will just start doing whatever to it. VERY upsetting because they claim to "not have done anything to the inside" but managed to already have new keys made like they've been joyriding it read more

I understand these people work with angry customers all day but I assume if I come at you very nicely and calm you wouldn't come at me annoyed/with an attitude/defensive. Even the poor man in front of me was being talked to in a very rude way when no one was even being rude back to the man at the front office... I give 2 stars since the process was pretty fast ‍ read more

THEY ARE CRIMINALS. . They stole my car from the driveway, damaged it, had the city issue me a ticket, then charged me 500 to pick it up. They are the lowest of the lowest. If your car is missing in EAST LA, it's probably sitting in their lots. I called LAPD, and they had no idea or records of the ticket, tow, or any other info. They claim affiliation with police, but it is absolutely not true. AVOID THESE CRIMINALS. read more

Hi! I just wanted to kindly shoutout the lady working on Friday, 12/12/25 at around 1pm for taking my call and genuinely helping me make sure I locate my car... I feel so bad I forgot her name already, but you know who you are and I hope you get the flowers you deserve. I eventually found my car after calling 311.. your kind service truly helped more than you can imagine! Yours truly, - Honda HRV 2025 owner read more

Part 1/2 (Towing Experience) After my Tesla was hit in an accident, the tow truck driver from this company made everything worse. I asked him not to shut the doors and to wait before loading because I had personal items inside. His response was, "I don't work for you, I work for LAPD." He ignored me several times, then deliberately shut the doors knowing I still needed my belongings. When I confronted him, his attitude was basically, "Too bad, go to the tow yard if it matters that much." Completely disrespectful, dismissive, and unnecessary. If this is the kind of representation this company sends out, they shouldn't be trusted to deal with the public after an accident. Part 2/2 (Tow-yard Experience) At the yard the next day, I was met by Felipe acting entitled and another front desk guy who behaved like a child. All he said was, "Can you listen to me," but never once allowed me to actually speak. When I asked for his name, he said he didn't have to give me any information. When I asked for his boss's contact, he refused. Only after I told him I had taken his picture did he finally give me an email. While I calmly sat writing my email, he suddenly told me I had to leave or be trespassed because he felt threatened. I wasn't threatening anyone, I was just minding my business. His behavior was unprofessional, emotional, and flat-out petty. He even threatened to "do something" to kick me out, then called his boss instead. VERY emotional and unprofessional. This man has no business dealing with customers if he can't control himself or conduct business properly. The boss, Hector, was professional and understanding, but the staff up front, especially Felipe needs to understand the situation of customers a little better and be considerate. Nobody deserves to be treated this way after an accident. read more

This people over charged me I going to find a way to they tow my car because it was in a accident I told them I have aaa police officer said they have to move it but once on hook the tow truck driver told me he can take it to yard with out permission then as per Los Angeles municipal release on scene fee $115 and this guy charged me $310 I told him about it and he said ima take it to my yard once it's hook I can do what ever I want to it and then they told me they cannot release it at scene because it's blocking free way to tow it 2 block 0.2 miles I checked on google map distance they charged me 140 dollars said it's a flat fee and this people are scammers will find a way to bring it read more

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omg honestly terrible my brother had a heart attack i rushed to memorial hospital parked for 30mins crying sad worried are just a few words to describe how i was feeling ran back out cause a family member told me where to park and pay oh no my car is gone security guy said they do it every day at 4 you parked at 3:30 your car is towed whaaaaaattt working with the towing company was a nightmare long line terrible service they could care...less the more my car is there the more i pay oh and they close at 5 la traffic is bad got an uber my family was busy waiting on news from my brother...no heart for any situation god bless you absolute towing one day you will need a blessing after screwing soooo many people!!!!!! read more

The ladies at this establishment were appropriate. However, Javier and Alfred... Who hurt them? They need love. Javier acted like I took his man. Alfred was unnecessarily argumentative. Just be prepared. Maybe they treat men customers better than women customers? read more

Absolute Towing is great. They are a large family-owned business and offer various transportation, towing, and auction services. I have worked with Hector & George at this facility. Read between the lines on these reviews. Of course people that got their car towed for illegally parking are leaving 1star reviews. Or those who overlooked an auction vehicle and thought they are at a car dealership are upset. You just need to know what you are doing before you get your hands dirty. Leave it to the professionals! read more

Vehicle got towed but unrelated to the business, had my car out the yard in under 10 minutes, lady at the front desk was extremely helpful with the process read more

Well, I lost faith in the city of Los Angeles today. I parked at a meter that was enforced until 4 pm that had painted parking place markings, on a single lane road. For some reason you cannot park here from 4-6 pm, presumably for rush hour, but it's not a busy road, nor does it add a lane when people are not parked on the side. I don't understand the logic. Other cars were parked nearby too at 3:50 pm so I paid until 4 pm and left. In retrospect, I have seen cars towed along this street often, but assumed their meter had expired or something... Anyway, my mistake, yes, but the towing fee was $300 and a $95 ticket. The ticket was issued 20 minutes before towing. I feel that is highway robbery and absurdly expensive in a poor area of Los Angeles. I also feel like, given the circumstances mentioned above, this is similar to a "speed trap," where there is no rhyme or reason for the rule, and greedy people sit there and wait for people to mess up. It was a simple mistake and not endangering anyone; a ticket would suffice. Not many people can scoff at $400, but I am very fortunate that this does not hurt me too badly (it still sucks). My concern is that this parking place is very near LAC+USC hospital, which has many patients who definitely cannot afford this fine. I can imagine it has financially devastated families who are already devastated by health problems. Also, the morbidly obese man was rude. I hope all parties involved in this predatory scheme get the karma they deserve. read more

. People that work with the public they way he does should be shut down reallyI've dealt before with these people they never gave me any trouble, however there is a new guy in town and now that I need assistance in obtaining info on my car he's giving me a hard time. This one guy is whacked. Family owned or not they really need to get better customer service skills. This one guy refused to help me just cause I told him if he could see the #'s to the license plate of the car. He threw me out of the office and refused to help me. He's very lame. Try not to go there. read more

Beware, even if your vehicle was stolen and you are trying to recover, they treat you as if you're a delinquent. They are the "official PD towers". They take their sweet time for everything and then have such bad customer service even when you come correct to them. The lady at the counter, i get it i need a mask so i walked out, but my father in law complied entirely and you still had a shitty attitude. Then we get sent to another lot to look for needed paperwork and they make us wait 20-25 mins, even after we called twice and asked how to get in or help. All in all, don't get your car stolen then impounded by these a-holes. They make the situation worse. We would've picked the car up ourselves if we knew where it was but were told after the fact. Money making schemes. Terrible service and value and everything. Only one of the tow drivers was nice of 4 interacted employees. read more

wow if i could good a zero stars i would!!!!! car is impounded here after it was being held for police investigation we are trying to get the car out out have had nothing but issues and horrible attitudes. JAVIER is the biggest jerk stay away!!!!!!!!!!!!!!!!! the car is covered in bullet holes & blood due to a very serious random drive by shooting. and rather than try to make it easy on us (owner of vehicle is in ICU fighting for his life) we have to deal with Javier's horrible attitude and rude remarks. "it's not my job to help make this easy!" "i'm not here to sympathize" "there isn't anyone else you can talk to" K Javier fix your stupid attitude and get off your high horse!!! your boss will be hearing about all of this. read more

Horrible! My parents parked my car on the street. No Red line! No yellow Line! No any color line on the kerbside！A BiG sign shows No Parking Than 2 Hours,!!!!!! My parents saw a fire hydrant near the sign, a car park before that sign, so they decided to park there but not too close to the fire hydrant(at lease one meter!) When they walk in to the building, almost AT THE SAME TIME, a man gave them a ticket,AND Towel the car ASAP!!!!! They saw my parents parking! They was waiting to towel my car!!!my parents went out in 30 mins. *how FAST are they!! They are good worker!* I have to drive 1.5 hours to pay the money and pick my car because I am the owner. I have no ideal how can I take out my car if I am not in CA. The VERY RIDICULOUS Thing is when I ask the rule of parking , the fat cashier ask me that if I have CA driver's license. I said yes. And he said that I should know car should park 50ft away from fire hydrant. And I was friendly to ask him how long is 50 ft. @@@@@@!!!!!!!HE DOES NOT KNOW HOW LONG IS 50FT!!!!!!!!!!!!!!! And then, I said, may be a car? He said probably . HEHE!! I hate this place. They DRINK your money!!!!!! So bad! They just like piranhas!! I won't be mad like this if even he know how long is 50ft! So ridiculous. read more

Absolute Towing - Horrible place. Absolutely horrible!!b - Towing Near Me - Los Angeles, California

These towing company are illegal and unregistered, falsely claiming HOLLENBECK P.D. My car got towed by this company, and when I called the HOLLENBECK Police station, they denied that they have anything to do nor affiliated with this towing company. They are notorious for predatory towing and their employees cannot even spell and write words on documents. When they towed my car from right in front of my house, I went to their office immediately and asked for any written authorization who ordered the tow, they cannot gave me anything, and just gave me a $460 bill to get my car back. Terrible employee attitude and ignorance of the law. read more

Don't trust this company they are fraud. My car was about to be towed illegally because they posted a sign for towing an hour before instead of giving 24 hours notice. They sent over a sign for towing notice and when I called to let them know they don't have my vehicle the guy was raising his voice giving me attitude. I was calm and just telling him that the notice was false. He still kept interrupting and saying I need to let him talk. Was no help and hung up. read more

Robbed ,stole,took,went through (how ever you want to state it!) our WORK TOOLS and our AirPods!Our work van was towed by mistake! We couldn't locate it after 24 hours! But we are sure they knew what van we were talking about within the same day they just knew they needed time to take our stuff! They made it seem like such a hassle over the phone! We get to the office the guy Javier helps us and while helping us is answering all these calls and helping them instead but when we called we were on hold for over 40 minutes ! We finally pay the fee then we drove 5 min away to their lot where they keep all the cars To our surprise and they couldn't make it more obvious they hand over the keys we walk to our van and all doors are unlocked when all doors have a master lock! For what I know they can't go through no one cars after 30 days and only if it has a hold,but can't at all go through personal property! They stole all of our power tools and batteries and AirPods all a total worth more than $3000 ! I don't know if there's a way to complain or have someone go through cameras to show what type of people work there but I would never wish this upon anyone! My husband worked so hard for all these tools! It's like they couldn't really make it more obvious ! They really took all the tools and just left buckets and hardware nails! read more

My dads car was stolen on January 4th. We filed a police report on the January 5th. We got a letter from the insurance stating the car was towed to this place on January 7th. Nobody bothered to call! I get it, you want your money. But if you run the plates and see it's a stolen vehicle?! Why not call the owner! They want $700 to get the car back. There should be some communication especially since nobody broke any laws, except the thief who stole the car. read more

The worst customer service ever....They ask for proof of insurance like if they are the law.....Cust service. Javier..

Picked up my car and my battery was swapped under my hood with a used battery that caused me problems to break down and having trouble to start it. Prior to that my battery was brand new. I shouldn't have these problems. No thanks to Absolut towing company and my car was not even in there long. This happened in less than 24 hours. I called and was told I would get a call back. I am still waiting. read more

So our vehicle was stolen and got towed to this place. They didn't even have our vehicle for 13hrs maybe. We had to pay $300 to get our car back when it was stolen, how's that right? Plus our car was found not far from their business, so $300 really? Then our hood was popped when we got it, I asked my husband look at our hood? Our brand new battery was gone and replaced with an old one, I think they steal cars and make you pay to get it back! read more

Javier from Absolute Towing was a Godsend for me at a difficult time. Thieves stole my 2001 Honda Accord in West Covina. The LA police found it, eight days later, stripped and undrivable, and sent it there. I'm a senior citizen who took a bus and walked half an hour on a hot day to retrieve it. I called AAA around 4p.m. to tow it home, who said should be there by 5 p.m., Absolute Towing closes it's gate at 5 p.m. and had no drivers available to tow it for me. They only have two tow truck drivers. One had to leave at 5p.m. The other had to stay, in case, the police called for a tow. When my towing company called to say it may be 40 minutes late, Javier said no problem. He'll wait. When the tow called later and said 7 p.m., he told me come back the next day before 10 a.m. with no extra charge. Really helped me out. Outstanding! read more

This place is hack business, my kids car was towed after being parked on the street for too long. It had broken down. A nosy neighbor complained and they came and picked it up. We decided to sign the car over since it cost more to pay the tow fees than just sell them the car. They still charged us $125 on top of keeping the car!! Then they never sent in the release of liability, like they told my kid they would. Those idiots then sold the car to someone else and it got towed again and now I'm receiving notices about because they never sent in the release of liability. I have since submitted one to the DMV but, come on man, you have one effing job and you can't do that right?!?! This place is a joke, and a laughable business. I have never been treated so rudely by anyone, and I work in the insurance industry! Ha! read more

Huh. This is jail not only for the car,for the owners of this cars as well. Employees don't let me go to their restroom because it was almost 7,they are close at 7 and I am waiting for my tow truck here. They don't let you do nothing. They speak with you like you are bull***t. They not respect you,you not a customer here,you are piece of ***flower. Of course I still waiting for the towing with strong desire pee. Shit place with NO SERVICE. read more

I parked right outside of the white memorial hospital due to my wife going into labor and the next day when i came out I noticed my car was gone. Parking signs says the sweeper passes on Wednesday but theres a tow away temporary sign on every red zone only on sundays so its very confusing . I did not park on a red zone but my car was still towed. They charged me a full day even thoe they didnt have it for more than 24 hours. I told javier the situation and all he said was to take it to the city of los angeles. read more

HORRIBLE HORRIBLE EXPERIENCE....can I say HORRIBLE one more time??? I know, I know...how can picking your towed car up from a tow company be a pleasant experience? But SERIOUSLY it was one of the most horrid experiences EVER. J & I were already annoyed to begin with that J's car got towed. Right when we walk into the "vehicle release" lobby, the lady behind the 2 in thick bullet proof glass was already bitchy to begin with. She spoke to us as if we were supposed to know the process. Yea I know she does the same shiet every day, but we don't get our cars towed every day so how would we know the process??? Lady: What can I help you with? J: I'm here to pick up my car. Lady: Can I see your ID & CC? (Gives ID & CC) Do you have your registration? J: It's in my car. Lady: Is your car locked? J: Yes I'm assuming its locked b/c when I parked it, I locked it. Lady: Go to the gate & give the guy your key to get your registration. We go to the gate, no worker was to be found, we yell "hello" "excuse me"....no response after a couple of minutes. We go back to the lady & tell her there's no one there. Lady: Well do you expect him to just stand there all day. I have to call him on my cell phone, which I already did. Umm why did you not tell us you'll call him & he'll be there shortly. So we see the guy finally & he gets the registration from the car. We proceed back inside. We go back inside and present to her the registration with his ID & CC. She won't release the car to us without the registered owner (who was J's dad unless he faxed a consent form). So we got a hold of his dad & he faxed over the required documents. We had all the paperwork in hand & she was ready to process & release the car to us. But she said the computer screen indicated "hold for registration" but on the registration form it indicates that the registration expires in 12/08. She said we're going to have to wait until her manager comes in or go down to LAPD. We requested LAPD's phone number so we could call while we were waiting for the manager to come in (why is the manager coming in around 6pm when they close at 7pm?!). LAPD indicated that there were no holds on our car & was willing to speak to her over the phone, but she said that she wasn't allowed to take calls (then why did she suggest contacting LAPD?!). FINALLY she called her manager, and he said it was ok to release the car! Anyways she proceeds to process our release, she initially told us over the phone & when we arrived the price to release the car was $139.20. When we proceed to pay... Lady: It's going to cost you $180 J: What, but you told us $139.20 Lady: Oh yea that's right (lady clicks away at her computer, mind you she's a slow typist) Lady: Ok the total will be $152 J: What? You just told us $139.20 and now it's $152. Lady: I don't know the computer says $152 so that's how much you have to pay! J: What? Then how did you come up with the $139.20 Lady: I don't know. J: What do you mean you don't know? Lady: I don't know, the computer just tells me the price. J: Fine, I don't care I'll pay the $152, I JUST WANT MY CAR! (Lady processes the $152 through the CC machine.) FINALLY, we get the paperwork to have our car released! Mind you, a lot of the cars are stacked one behind the other, so there were 3 cars in front of our supposed car. But b/c they don't have the keys to these cars, they have to tow each one out of the way, so can you imagine how long we had to wait for our car to be pulled out! 20 MINUTES!!! Finally they deliver a car to us....a blue civic hatchback! J: Who's car is this? Worker: This isn't your car? J: NO!!! That is not my car! Worker: Well according to the paperwork that's your car. J: The lady must have gotten the paperwork mixed up. J walks over to tell her she mixed up the paperwork. As he's waiting another customer was quoted to pay $180....but she was complaining that the lady had initially told her $152....this admin lady is completely STUPID!!!! J tells her the same thing happened to him and he just paid it. So she paid for it too. J goes back to the lady & tells her she messed up the paperwork. So she takes her time going through all the files and realizes she did mess up. She asks him for the receipt & gives him a $12.80 refund for overcharging him. What happened was she quoted him the $152 b/c she had the wrong car pulled up on her screen, and we're assuming the "hold on registration" was for that other car as well. Anyways she finally processed it, J noticed her paperwork was still all mixed up, she still attached the wrong yellow sheet to J's paperwork but at this point all he cared about was getting his car & he FINALLY did! I can't believe how some people are so UNBELIEVABLY DUMB! Please be careful where you park, so you never have to deal with Absolute Towing! read more

These guys are heartless and completely F*** up and I don"t know how they are in business and I plan on complaining to the city !!!!! Came out of the hospital with a small child to find the driver had just put my car on the truck . I asked what I needed to do and he told me he could not release without payment . I asked if I could speak to a dispatcher and the driver pointed said to call the phone number on the truck. I called and was literally having a conversation with the dispatcher when the driver who did not say anything proceeded to get in his truck and drive away with my car... leaving me and my child who is now hysterical crying at the curb in 90 degree heat in an area of town I am unfamiliar with. What kind of human just drives off like that !!!!!!!! What kind of business lets their employees do that !!!!! And the City of Los Angeles is ok with that sort of behavior ? read more

I'm not reviewing based on the on a tow or an impound. I'm reviewing this place because of their car auctions. They hold well organized and efficient car auctions. read more

My car was impounded for expired registration. My car is lowered and when they picked up the car. The front bumper was in place. When I picked up the car from the tow yard my bumper was on the floor. Hector originally handled my complaint. Two weeks later I call George and he sends me an email that because my bumper is not aligned 100% (because it's a European bumper) they aren't gonna pay for the damage. Hector never mentioned to his boss George that my bumper was on the floor when I picked up the car. read more

Absolute Towing - Is my bumper on the floor before it was towed? No it was not - Towing Near Me - Los Angeles, California

My car was towed on Thursday because I didn't see the tow away sign that was left. Called them up to see what the fines would be.. spoke with Javier, gave me the total and I went in today to pick it up. No hassles what so ever. Went in with ID .. an employee was waiting for me at the gate to retrieve the registration out of my car, paid the fine got and got my car. Not really sure why all the bad reviews. Javier was very professional and so was the receptionist .. I didn't feel hassled nor did I feel like anyone was being rude. If you dont want to have your car towed, be careful where you parked it. I went in with a positive attitude.. yea it was Xmas money that I spent getting my car out, but in the end, it was my fault for not paying attention to the street signage.. one more thing, yes they do have 2 inch bullet proof glass, but so do banks and so do fast food places in South Central but no one is complaining about those. People are crazy so I don't blame them for having that glass. My personal opinion is that if someone wrote a bad review because of the attitude and rudeness, then maybe it's because you get back what you give.. people need to chill.. anyway.. that's my 2 cents read more

Honestly not a bad experience went early in the morning around 8am on a Thursday so there was no one there. The guy behind the window wasn't rude everything was straight to the point got in and out $208 poorer but it is what it is. read more

ABSOLUTE worst towing company in LA. Not only are they completely unprofessional and disrespectful, they are also negligent and wildly incompetent. They also clearly don't know how to operate their own equipment. They damaged my car while it was being towed and completely denied it even though it was obvious it was their fault. It is incomprehensible to me that this is the contracted towing company for Los Angeles. LA would be better off getting a pack of dogs to tow cars like a sled than having these buffoons do it. read more

After having my car towed and literally calling in the next two hours to pick up I was told I had to pay 400$ . I wanted a reason why it was so high and they literally just got it . The big guy at the desk is extremely rude , unhelpful and just mean. read more

What can I say? I absolutely hate coming to this place. Service is slow, and they charge way too much. They lazy workers that take their sweetass time doing the simplest things. The guy that works at the window needs to work on his attitude problem. Avoid avoid avoid. That is all. read more

Had an excellent experience here, I was able to learn from my mistake and find ways to avoid it. I really want to give George a shout out for helping me find a lift to pick up my keys to my car. Appreciate the lesson and find it to be bitter sweets that I won't be making the mistake of parking in the wrong spot at the wrong time again. Thank you to the team out at absolute tow!! read more

Horrible. My car was wrongly towed from a street that did not have a red curb nor a "No Parking" sign. When I went to pay for the release of my car and expressed my frustration, the fellow running the credit card actually tried to defend the towing. My guess is that these guys and the parking police have a pretty friendly relationship with one another. read more

If your car was impounded or stolen in the Hollenbeck area of Los Angeles there's a good chance it's here.

DON'T PAY W A CC - they STEAL your account info. This place is awful. Not that anyone is in a good mood after getting their car towed, but the guy working the front, Javier, is a total jackass. My total came to $300 they asked if it would be cash or credit. Like most people, I don't carry $300 in cash around on me at all times. Javier said they had to take an imprint of my card if I was paying credit. I thought it was archaic, but didn't think much else of it. I wrote down Javier's name since he was the one taking the imprint and asked his last name. His response was "Javier is fine". All good until my credit card company called me to alert me of possible fraud on my account. Several fraudulent internet charges were made on my card and the only people who have had access to my account number is Absolute Towing. And the charges started the day after I picked up my car. Huge mystery. Tip to Javier - if you plan on stealing people's cc numbers to set up uber accounts and buy shit off iTunes, maybe be slightly less obvious and wait a couple of day after you take an imprint of their card read more