I called in and was greeted by Sunny who was super friendly. I was looking for a specific grip…read moretape and when I showed up, she had options ready for me. Awesome shop and even better service. Sunny had great energy, was super friendly, and really helpful. Made the whole experience exceptional. I'll definitely be back. Thank you!

35+ years I have been spending my pennies in this establishment. It's the BEST SHOP IN NORCAL hands…read moredown. I bought my first deck from them 35+ years ago. It's the BEST money spent because you can trust this shop gear and guidance. It's not about profit it's about loyalty and customer appreciation when you walk in the door. These are morals the other competition just doesn't have. I can only hope I can continue to share this place with more of my lineage.The Boy save to go play at S&S and when we leave .. we are always smiling. Thank you

WORST SKATE SHOP THERE IS SERIOUSLY. The employees pick and choose who to sell shoes to. We are…read moreseriously just trying to get shoes for our family for Christmas and they tell us that THEY DONT HAVE THEM. Then we send a women in to the store and THEY SOLD HER A PAIR. This is the 3rd time I have witnessed them saying they DO NOT have the shoes and proceed to sell to who they like. This ISNT THE GOVERNMENT this is mainland skate and I hope their owners look into their employees. This is ridiculous and they act like they own winning lottery tickets for sale. We will be contacting the head of this store to inform them of the terrible lying service they allow in their store !!!

Long story short. Just make sure you check your receipt and make sure everything matches what you…read morebought before leaving the store. The girl with the glasses is trash. Think her name is Mary.

Ada told me I couldn't return a watch based off a dent that wasn't even there. Terrible customer…read moreservice definitely don't recommend this place.

Stopped by Zumiez at the Galleria and had a great experience. Shoutout to Racer who helped me out…read more Super chill, not pushy at all, and actually knew what he was talking about. Made the whole vibe feel easy instead of awkward like some stores. He gave solid recommendations without trying to force anything, which I respect. You can tell he actually cares about helping people find what they want instead of just making a sale. If you go, ask for Racer. Makes the experience way better. Hope the GOAT gets a promotion one day!

Bought 2 Cannondale Tesoro's from this company . I lost the battery key . They were less than…read morehelpful in remedying this situation . I'm just a customer who paid over 5K for two bikes, You'd think they wold want to take care of me , hoping for future sales, but if you're not going to back up and support products you previously sold me, I won't be back . I called three different blue zones in two different states and was treated poorly at all locations. Terrible customer service. Do yourself a favor, go to REI, they were friendly helpful and said this isn't the first time they have rescued a stranded Blue Zone customer. They had my problem solved in less time than I was on hold at the Roseville location of Blue Zone.

Cool seasonal sports shop that caters to the outdoor activity of the moment. They have ski and…read moresnow board rentals, hiking shoes, paddleboards and lots of outdoor gear. Prices are good and often really good. I wish the carried more backcountry ski gear but that's becoming harder and harder to find at ski shops.

They did a rear tire tube replacement for me in under 30 mins. Super happy with the value, service…read moreand speed.

All of this is in the same day by the way I went over to…read moreMike's bikes and they said the repair for my shifter cable and housing was gonna be about $400 and they said it was gonna take about three weeks to repair so I set up an appointment with them and I thought it felt very off so then I went to Bob's cycle center and they said they would be able to repair it in the same day and all of it for about $50 including a tube change I did have the parts with me so it made it a little cheaper Chris and Mark helped me and they were extremely nice about it. I didn't specify what to I want to change and I got a call from them asking which I thought was very nice. I recommend this business for bike repairs at 10 out of 10 and if I ever need any other work done, I will definitely be coming here.

Mike's Bikes has always been such a pillar and staple in the community. I can remember getting my…read morevery first bike there as a kid and always being treated like family. My recent experience was no different. Jonathan Van Patten came to our Loomis Pack 12 Boy Scouts meeting to teach the kids about bike safety and maintenance. The whole team (including Eddie and Tony) were nothing but supportive and helpful. The kids built their confidence and will be safer riders now thanks to them and better understand the rules of the road. I will not go anywhere else for the biking needs my family has and super appreciate their support always!

Andy and Lindsey we're spectacularly helpful this week with our new bike purchase. They were…read moreefficient, courteous, and very knowledgeable. I appreciated how easy the process was, and the price couldn't be beat, either. I also appreciated how easy it was to call with questions and get a person on the phone vs a robot. Buy local!

I love this store and am so glad we have a Big5 here in town. The staff are always helpful whether…read moreyou are shopping, buying, and/or returning. We opt for Big5 over other places because you can find great prices here. Dick's Sporting Goods has a significantly vast selection however the prices can be through the roof. Thank you, Colton! Thanks Lance! Thanks Louis!

I am 45 years old, Big 5 has been around my entire life. Customer service used to be amazing,…read more. The entire store but especially loved the shoe department. They would help fit you, help you find the best shoe for your needs, check the fit.. The works. In recent years it's changed but today was the WORST. I took my 16 year old in who has scoliosis and different lengths in her legs which causes bad pain. She's at the age where her feet are done growing so time to get some good quality shoes. I expected service like it used to be, I expected to be helped. What I got instead was a rude teen? Early 20s punk who could care less about giving actual customer service. Ask for a recommendation on a good walking shoe? Response "I don't know check the wall". Ask if they have a size of a shoe "I brought out a bunch in her size, that's what we have" ... Yet he claimed he would check the back if I had any questions.. Guess he changed his mind? Part of me wishes I would have just walked out and checked elsewhere but again MY DAUGHTER IS IN PAIN WHILE WALKING so I didn't want to drag her store to store. My husband used to go in yearly for his New Balance update,.. When we got home and mentioned it to him he was "this is why I stopped going... And just use A@azon". I know times have changed in recent years but to me it's sad that a previous amazing store known for good service no longer cares. At this rate I don't know if they are the next old school business that will be the next one extinct.

After 20 yrs of being stored in the garage, unused, my Connelly Concept rear binding ripped. Pat…read morewas incredible! He did exquisite precision repair on my rear boot, allowing me to continue using my beloved waterski. Pat helped me fix the problem, and while he did I admired all the gorgeous boats. Thank you PAT!

The staff here are all friendly and very helpful. They will help you out with whatever they can and…read moreare always happy doing so. I have been shopping here for years and get all my water sport accessories from here. Shop here for the best products, prices, and customer service!

Cool place to get running shoes, clothing and more. We stopped by to browse their shoe selection…read moreand pick up a pair of Balega socks (my fave). Reminisced about our first time walking into a running store 15-20 years ago and being fitted for proper shoes. Glad this place is close by for new runners too! We talked with the employees about fun races we've done in the past, including Disney, Cowtown (now Urban Cow), CIM, Shamrock, etc. Good memories. Convenient location, a few steps away from Marco's Pizza and Icing on the Cupcake, where we were actually headed, lol. Prices seem like normal retail prices, so you're not saving any money but at least you might get it faster than ordering online. Found out they have a running group on Sundays that does a few miles together. Might be fun to check them out!

Good selection of running/walking shoes and good customer service. Was able to get in and grab a…read morepair of comfortable Asics walking shoes that feel fantastic.

Absolutely personable, professional, caring service from Porter despite the amount of customers…read moreand he being the only cashier at the front check stand !

Service is seriously lacking. Walked into the store with an employee right by the door, instead of…read morea traditional pleasant greeting, I was given a snarling glare as if my presence interrupted her afternoon. As I walked to my desired department, I saw another employee who also did not greet me or ask if any assistance was needed as I held shoes in my hand. Rather than say hello, he walked behind me (narrow aisle) and into the employees only area twice without saying a single word. I sought out a third employee to help me with grabbing a pair of shoes from the back. Her tone and body language made it seem as though she was above helping customers and was frustrated that I asked her for help. Her tone was extremely short and snappy when I asked for a two different sizes to try on. Needless to say I didn't buy the shoes after she handed me the item to try on and walked away.