Jose G. completed a maintenance check and I was very impressed with his service. This is a great company with very professional and accommodating office staff and technicians. Their new installation went so very smoothly with constant supervision. The financing allowed me to take advantage of a competitive price. This is a quality product and company. read more

I called the AC company because my AC drain line was clogged. They sent out a guy who charged me $89 to say they couldn't do anything about it. That could have been said over the phone and I wouldn't have wasted so much money for absolutely nothing. They will sucker any customer who calls them. Don't waste time or money with this firm. read more

Our AC went out last night. I called 10 HVAC companies Sunday morning. Cool Care answered quickly and was kind and helpful. They came out within an hour of my call and fixed the issue immediately for a reasonable price. Chris was very knowledgeable and walked us through additional recommendations. We plan on bringing Cool Care back in the future. Thank you so much for your help! read more

Cool Care provided great service. On 5/14, I had Company XXX perform a spring air check-up. Company XXX claimed I needed $1400 to $1600 to get the unit to cool because it was NOT working. He said that while standing in our 73 degree house with outside temperatures of 90 degree day. Sent Company XXX to pasture and hired Cool Care. Cool Care came out for a check-up on 5/17/19. Bobby from Cool Care found I was low on coolant. He added coolant and now we are having arctic conditions. read more

Cool Care has provided maintenance to my AC system for years. I have no doubt their oversight has extended the life of our system. Cool Care is quick to respond with any concerns and sends technicians out the same day. Their maintenance program comes with discounts which apply to any repair need. Love Cool Care !! read more

I'm really disappointed with Cool Care. I used them for maintenance on my 3 A/C units, and they had me do a prepaid spring and fall maintenance package. I ended up replacing all my units this fall (they were all really old), and thus no longer needed the maintenance from them. However they refused to give me a partial refund for the unused maintenance. Probably written in their fine print -- however, I feel like the ethical thing to do would be to refund me. I'm surprised as I thought they cared more about their customers. Would not recommend this company. read more

Love this company. And hate to tell people about it for fear they will get too well known. Timely, honest, clean, reasonable are only a few words to describe this company. read more

Maurice did a great job! Came out the same day and solved the issue quickly! Glad to have the ac working before Everyone is home from school & work! Thanks! read more

Our AC/Heating system finally went out after two years of limping along, and just three days before the year's first freeze! Chris with Cool Care responded quickly and waited until I came home after work to meet with us that evening. Then they showed up to install on Veteran's Day! Price was competitive for heating/ac units, ducts and vents and service was top-notch! Chris patiently answered all of our questions regarding warranties and equipment and was also knowledgeable on finance terms with no hard selling at all. Informative about maintenance and upkeep. Did all the work in one day, team was efficient and neat, and we are very satisfied! read more

Cool Care has serviced, replaced parts and checked our HVAC unit for a few years now and I can say they have provided professional and timely service everytime we have an issue. We have the biannual inspections and the techs give provide us with items to watch out for in the future to repair and have been thorough in check and servicing the unit. I trust Chris and company at Cool Care. read more

I have used Cool Care for years, and kept them as my HVAC company after I moved across town. I have recommended them to friends and family frequently. This is a family-owned business that operates with integrity and honesty. They will not sell you equipment you don't need, and I trust Chris and his team to give the right advice. read more

Quick service, great explanations of what's going on. The maintenance program is the perfect way to keep your system running and they'll take care of reminders. read more

Amazing service from Cool Care! This is the second time I used the company and its a plus that they are in the area. Call them on a Sunday morning and they were able to come out in the afternoon. Nicole is always available to answer your call (the business is 24/7 which is a huge plus because its a fact that AC units break on weekend nights). Bob came out and he was very nice and professional. He explain to me the problem and offered all the options I can choose to get the AC fixed. Turns out my compressor died and he was able to come back the next day with a new one to replace it. He also warned me about the soon to be discontinued use of a certain type of freon and gave me options to update my unit. No pressure, just facts. He was also very patient with me asking him a million questions on AC and cooling... so thanks for that!! I would definitely call this company up again in the future! read more

Cool Care Does It Again! Owner Chris Zatopek replaced an A/C evaporator coil on my downstairs A/C 3 years ago and did a "Fabulous" job. He and his installation contractor did a duct work replacement and upstairs A/C coil & A/C Condensing Unit replacement installation on a Saturday to accommodate my wife's working home schedule. They did a "Very Professional" job. Chris did a few extra things at no additional charge as before. As Chris stated to me, Cool Care is not the cheapest or most expensive, they are the most reasonable in price. I stated in my last review, Cool Care is the best A/C company that I have found in my 39 years of home ownership! read more

Cool care is great! Bobby was able to come out with super short notice and was able to diagnose the issue quickly. The amount I was charged for the repairs was reasonable and all the work was done the next day. Would 100% use them again. read more

They were quick to come out to my house to do a preseason tune up. They offered a great special and I did not feel like they were trying to take advantage of me. The tech was very knowledgeable about my Carrier unit and gave helpful tips for regular maintenance. This is def a company you want servicing your AC unit and will keep them for future tuneups. read more

Got home from work and realized within a half-hour or so that something was wrong with the A/C. Asked a neighbor for a recommendation and got Chris' number. Then checked NextDoor and realized it was the same company. They are in the area (a huge plus) and the senior tech, Roger, was simply amazing. Told him he definitely did his good deed for the day. Even came back the next day to add some frion. Had the same experience earlier with Chris (similar but unrelated problem). Despite the fact that he was packing up to head home, he told me he'd be right over. He'd already familiarized himself with what had transpired during Roger's service call and zeroed in on the problem quickly. Extremely fair price. Can't recommend these guys highly enough - extremely competent, reasonable and local. Trifecta! read more

They always do a great job, are friendly and really quick to respond and repair. I like that Chris and his crew really evaluate the situation and give me choices and treat my home like their own. Mike did a great evaluation and recommendation. He also got my unit up and running yesterday until it could be replaced today. Maurice and his crew were clean, quick and quiet replacing everything today in less than 4 hours. I'm a HUGE fan! read more

If you want honesty and experience, you want Cool Care. I had two companies come out, both mis-diagnosed the trouble with my unit. Bobby came out and without me saying anything, he quickly discovered not only the real problem but the work the other two companies did that wasn't needed. This company is all about building relationships and life long customers instead of meeting quotas and taking advantage of people. I highly recommend Cool Care! read more

Scenario: Got a text on Sunday morning from my tenant that AC unit isn't working. After searching for multiple companies/individuals, I finally called Cool Care, and Miss Nicole answered the phone. She was very pleasant and helpful, and checked with her technician, Bobby, who happened to be in the area near Hilshire Lakes. Bobby was able to get to my place within 15 minutes of my call and even though there was a $129 charge for Sunday service for new customers, it was all very much worth it. Within minutes, Bobby called and shared that he has identified the problem and that capacitor and contractor needed to be replaced as they were bad. After getting approval to proceed, Bobby inspected the system and found out that compressor was over heated and might needed to be replaced. I was about to notify the tenants to find the hotel so that they were taken care of but Bobby called and said that he needed to do a full inspection to ensure that it was truly the case before getting hotel accommodations. After less than 30 minutes, Bobby called to notify me that compressor was overheated but he was able to normalize it and there was no need for a replacement. In addition, the unit for fully functioning and it was confirmed by the tenants as well. Overall, I'm very pleased to have called Cool Care and the service they provided in an extremely timely and efficient manner. read more

Cool Care H-AC has responded quickly, professionally and capably to each of the situations we have presented to them. I think they even rescheduled some matters in order to make sure that my mom's HVAC was up and blowing cold air within a day of me contacting them about the issue. I would highly recommend this company. read more

Cool Care fixed an intermittent problem I had with my AC/ heater for years that no one else could figure out. Showed up on time, did a thorough system check and the price was reasonable. Highly recommend. Communication and scheduling were excellent. read more

We had an issue with excessive house humidity and called our go-to hvac company, Cool Care. Cory arrived within an hr or so as promised promptly identified our problem and resolved it! In the process Cory expertly, professionally, courteously and patiently answered a laundry list of our questions all-things-air conditioning!! Rarely have we ever been so impressed with a technician in any industry. Thanks Cool Care and Cory!! read more

Amazing, cordial, and respectful. One business owner to another, these people are the way to go. Integrity is very important when dealing with AC companies. read more

Sunday evening and had the issue resolved approximately an hour after calling. I would definitely recommend

I would highly recommend Cool Care based on the service that we received. Chris was professional, courteous, and knowledgeable. We signed a service contract with him which has him coming out twice a year to inspect the systems in the house which gives me peace of mind that everything will last a long time and we can catch problems before they become huge. We also got a quote for a new system from him for when the inevitable happens and it was reasonably priced, especially considering his track record of standing by his work. I feel better knowing that Cool Care is our service provider for your A/C and heat. read more

My ac was making a racket when it came on and I called them to take a look. They came out promptly and resolved the issue, the only ac company I will use. read more

Chris installed a mini-split AC unit in my man cave and I couldn't be happier. The air is crisp and super cold and the job was well done. Very clean work. He also does maintenance on my main air conditioner and everything is great. Would recommend to use Cool Care as your A/C techs. read more

Heater broke around 6pm and Robby came out to diagnose the problem.

3 years ago, my antique a/c died. Right in the hottest month of July ! After getting quotes, I chose Cool Care- not the lowest price, the BEST company that looks out for you ! They did a few extra things, n/ c. Just had my tune up. Leo was efficient, courteous, and explained all that he did. Why get help from another when the BESTEST is right here !! Thanks Leo, Chris & staff . read more

They put a whole new system in for us in 1 day, were super professional and cleaned up any mess they made. I would recommend them to everyone! Chris, the owner made excellent suggestions on how we could make our system more efficient and my home has never felt so good! read more

This is a response to Nichole's (wife of owner) comments: Tropical storm Imelda wasn't a factor in the delays as she stated. There were no questions asked after the initial visit to our home that could possibly have resulted in Cool Care refusing to do the job. Chris provided the names of two companies that he said might meet "our needs" better but both had terrible reviews so we would never use them and from what we could tell were just HVAC companies comparable to Cool Care. If Chris felt that he didn't want to do replacement ductwork, he could have told us that during his visit. Why did he bother to submit an estimate to us? He shouldn't have waited so long and wasted so much time before backing out of the job. read more

While I am sure that their actual service/repair is excellent their idea of good will and customer relations leaves something to be desired. Last night, my AC stopped. Just stopped. I called CoolCare upon the recommendation of my neighbors on Nextdoor .com. Nicole (She and her husband are the owners.) could not have been nicer. She got Bobby (Who also could not have been nicer and seemed very knowledgeable) here right away and she knew exactly where I live. She told me the fee to come out was $69.00 to check and etc. OK. Then, she asked me a few questions to try and pinpoint the problem. Have you checked the breaker box? Yes. Can you see a readout on the thermostat? Yes. However, and this is the issue, she did NOT ask me if I had checked the batteries in the thermostat. Batteries? I had no idea there were batteries until Bobby came in and said that was the first thing he wanted to check. All that was needed was to change the two AA batteries and the AC came on immediately. SO, I called her and asked to not have to pay the trip charge as she could easily have included that in the questions asked as in: "Madame, is your computer plugged in?". She said no, there were costs incurred, his time, tolls etc. OK, so I offered to split it with her. No cannot. So, 1 - had she asked about the batteries in the first place, it would have saved wear and tear on the van, the tolls and etc etc AND this review would have been very different and I would be recommending them all over the place and calling them whenever I needed any kind af AC/Heating attention. 2 - Had she agreed at the very least to the split fee, I still would be saying nice things about them as she would have engendered good will, which as anyone in business knows, is worth more than a $69.00 trip charge. . read more

These people are awesome!!!!! I had them come out and fix what another company had screwed up! I have been using them since then. They are very professional and I highly recommend them! Could not ask for better service! read more