We have loved ACA Appliance over the years however this past time I called, they have been bought out. We used to be able to get prompt service but we have been on the schedule for a week, with a general "they will come after their first call" so we had to take off work and wait around at the house so we could get our fridge fixed. At 10:15am, they call to let us know that they are not going to come and we can reschedule out another week or so. If you knew that you could not make it, call the day before so we are not wasting our time and vacation hours from work. I had recommended them to a friend recently and heard the same complaint that they went elsewhere due to the run-around. Its sad since they did have good service at one time -- but would no longer recommend unless you want your appliances down for an unreasonably long period of time and your time wasted. read more

this is my rating so dear. they're making a repair for my LG wash/dry tower, and have given me the runaround for a week! I have no idea when my parts will even be to them, as they refuse to share any tracking information with me. I was told today (a week after this was placed with LG) that they just found yesterday that they need to order more parts, and it will take THEM 3-5 day to PLACE the order. big regrets!!! Customer service receives an F! read more

Fixed my dryer this time. The thermal fuse had blown due to lint build up. Previously they have fixed a washing machine and refrigerator for me. They are great and got this fixed quickly. read more

Horrible service. Came out to fix my HVAC unit and they fixed it, and it lasted 2 days. Charged me $189. Called another company and they said it was wired wrong and it blew the transponder. Now it's so burned up I may have to get a whole new unit. read more

I have used them twice. Once for my dishwasher once for my washer. Also ordered parts. The guy was nice, clean, prompt and solved the problem both times. The price seemed fair as well. Have to give them 5 stars, no complaints here. read more

On Friday the downstairs A/C unit went out and we scheduled ACA to come out. On Sunday our upstairs A/C went out. I couldn't believe our bad luck. ACA came out, and I was dreading a bill in the thousands to fix both units, with summer about to start. Turns out it was a fire ant infestation blocking the contact points on both units. Their guy cleaned everything out, did some maintenance to get the mechanism working smoothly again, and we had cool air blowing within the hour for a fraction of the cost I was expecting. A few years ago we had called them out when one of the A/C units went dead. It was a bad circuit board, and it was quickly fixed. In each case, they could have told me it was a bad flux capacitor or something and charged me thousands, and I wouldn't have had a clue and happily paid them. But they were honest and professional, diagnosed the issue, and the price was reasonable. I really appreciate that and highly recommend them. read more

AC went out Friday afternoon around 5pm. Called & got "after hours" operator. She said I would get a call Saturday morning. Chad called around 10:30 am Saturday morning to say he was on the way. He did a thorough inspection of the system, replaced a bad wire and added some coolant & had us up and running in less than an hour. He is also coming back by on Tuesday to see if everything is still running OK. House is cooling off now as I type. I have lived at this location 11 years and have used ACA for all my heating and AC needs and I always receive prompt courteous service. The prices are always fair, and they explain every step of the repair process. I would never use anyone else. read more

I am a big believer in reviews, and I see there are some bad ones about this company, but my neighbor who I trust told me to call them about a washer problem and I wont regret it, so I took her word for it and called them, so I have to give my review as I see it, and to me this company is one of the best I have ever worked with. They came out within a few hours of me calling them and made an assessment of the normal problem based on the noise my machine was making, without taking the machine apart and leaving me a mess for 2 days, as they knew the normal issue of my brand of machine out of experience, so they ordered the normal part to fix this issue, However after taking this large part off, the problem was sadly not the easy normal fix of this brand of washer, as it was a bearing issue connected to this part instead, which could not be seen, but also not the normal problem, but the way it turns out it is not worth fixing, so they did not charge me for the part, nor did they charge me a penny for any labor, so I find it very hard to say anything, but that I could not possibly be more satisfied than I am. So the reality is, and no fault of theirs, is I have to buy a new washer, and they also sell washers, so I will give them a chance to compete, and they will deliver and set it up for free and i have no truck, so on Monday I will do that, but I wanted to get this good review done today Friday, to help others who want a FABULOUS TRUSTWORTHY company in the event you need one. I give this company 6+++ stars... read more

Stay away! They installed a dishwasher for me a couple months ago. I thought it might have a leak, so I called and asked about checking for a leak. I spoke with the receptionist 4 times, trying to get someone out to look at it. After 2 weeks of trying to get them to come take a look, the guy came out and said it was fine. Ok. $100 service charge! It only cost $90 to have them put the F-ing thing in. This was not mentioned once during the 4 conversations. I asked to speak with someone other than the receptionist. She said "someone would call me tomorrow..." It's been 3 weeks. Not the kind of local business I want to support. read more

Note: This business is actually located in Cedar Park, but they operate frequently throughout the Austin Metro Area. We had ACA come out to repair our dishwasher. Before the technician arrived, I did extensive online research and felt that the symptoms dictated replacement of the main control board. When the technician showed up, I showed him my research, and pointed out the burning smell obviously coming from the control board area. The guy seemed uninterested in my input, yet clearly had no information on hand regarding this particular brand in spite of our giving that info with the initial service call(rare, I guess... a GE), and left without doing anything, promising a return the next day. It was two days and several phone calls later when we finally got another visit, at which time it was determined that it was necessary to replace the entire pump and motor assembly at a cost of almost $300. The first time we used the "repaired" diswasher, it again hung up, with the same burning smell. The guy came back out and decided, surprise, it must be the control board, announced that the old control board had just caused the newly replaced component to burn out, and wanted another $200 or so to take a second stab at it. In frustration, we pulled the plug, went and bought a new dishwasher. I had a long heated conversation with Chad, the owner, who spent some 45 minutes telling me how experienced he was, and how wrong I was to assume that calling "experts" such as ACA should have resulted in the correct diagnosis and repair of the problem the first time. The owner finally agreed to knock a token amount off the original bill, but it was enough to satisfy us that we made a huge mistake in calling ACA. I do understand that in this business there can be an occasional mis-diagnosis of the problem. However, to a customer who puts his faith in the "expertise" of the provider, this can be a frustrating experience. As I pointed out to the owner, if it was just a matter of replacing parts until finally the issue was resolved, I could have easily done that myself. The owner "assured me" in his condescending I'm-right-and-you're-wrong tone, that his technicians get it right "99%" of the time. If that's the case, then wouldn't an honest owner take responsibility for the 1% of cases where the technician made a misdiagnosis? That's just good business, and refusing to do so is bad business in my book. Fortunately, I'm smart enough to LEARN from my experience, so I won't be using them again. Buyer Beware read more

I've had two experiences with ACA at this time. The first was mostly positive - my 2 year old washer was having an issue, and they came out and repaired it. The gentleman who came out, Jeremy, even showed me what to do in the future to avoid the same problem. During the visit, i mentioned that i was in need of a new HVAC system, and he offered to give me a quote. He was very thorough, told me exactly what i needed, what they would replace, and wrote up a quote which was a bit higher than others i'd gotten, but also seemed to include more minor detail work that the others overlooked. So i booked the service and gave them a deposit. I was very specific about when i wanted the install done, to take advantage of the latest round of rebates in Texas. I was assured that the system they would install would qualify for the rebate, and that the paperwork would be completed for me. However, when the time came for the install, i was very unhappy. First, two different workers came out, and they were unpleasant and unprofessional. One of them tried to convince me that the install was going to cost more than my quote because they would have to remove my attic trim to get the furnace in. I retrieved my quote, which included that cost, and he told me the guy had given me the wrong price. Then they broke a light bulb down my staircase, making a mess. Later that day, they also dumped a box of nails down the same staircase, both messes which i cleaned up. They wound up having to disassemble the furnace to install it, but charged me the extra price for the trim anyway. And the entire day, all they did was complain about how difficult the install was. They took several smoke breaks, trailing in cigarette smoke each time (to which i am highly sensitive). They left their lunch trash behind, though they did attempt to sweep up much of the other mess they made. When they finally finished the install, the main gentleman told me he would be back early the next week to check the system once everything had settled. After not hearing anything for a week, i called to check the status and had to make an appointment. Then on top of everything, the paperwork which they provided for the rebate was not done correctly, and the rebate was denied, costing us $1000. My recommendation would be to skip ACA and go with a more highly rated company, at least for major issues. read more

If I could give 0 stars I would, STAY AWAY. I called because the "over temp reset" was flashing on my refrigerator, they came out, pushed the button and told me that it was because the temperature was set too low in the freezer. I was not home so I didn't have a chance to really question it. I called their office and told them that it was still flashing and what about the ice maker not dispensing, the second issue I needed them to look at. They were weird, as if I was asking if they could fix my refrigerator, odd, I was. They came back out to fix it, they had the wrong part for the ice dispenser and the guy, without doing any diagnostic work said "It is the main board"...that'll be $676 to fix it all. Off he left. Two days later I get a call that the parts are in, I try to schedule them for 5pm, I am told, "Sorry, the guys try to get off at 3pm if they are not busy"....yeah, I try to get off early too when I have nothing to do, but how about you work a little late for a customer????? So, I go home at 3:15pm, the time I said I would be home, at 4:15pm they call and ask if they can send a tech over. Tech arrives, 3rd different tech. He replaces the ice part, that works. Success. He then questions why it was the board and doesn't run any diagnostics (mind you that pressing the power button and the rest button for 5 seconds puts the refrigerator into test mode, none of the three have even taken this simple step. Halfway into replacing the board he realizes he has the WRONG part. In the matter of seconds I hop on my computer and find the right part, it is $102 online which now has me wondering why they are charging me $376 for the part alone. He says someone will call me the next day and they will try to get the part in that day. No call, I call them and tell them I am done, I am happy to pay for the ice maker part and work but I want my money back on the 50% deposit of the part order. I am told "Dotty" will call me back. No call back, I called again, still nothing. That is fine, stopped the payment of my check and disputed the credit card bill, in the end I am happy to pay for the work done correctly but they might want to learn a thing or two about customer service. read more

More lies from them: In regards to this case, I can tell this is not going to end up the way either party wants. The customer refused to pay the $120 he agreed upon in the 1st place & admits to in his own reply. He also agreed to the $45 service call fee when we returned to find the leak (that we never could find) and then they refused to pay that as well. You can read my detailed reply to his, but I have to stand firm on this one, even if it means I lose my 1st BBB complaint. My response: I don't understand why are they lying again and again. First of all I paid 120$(75+45) which is what they asked us. Second when they said they never found the leak, that's a lie, they did find a leak and told me that controller will have to be replaced. That is the whole compalint about. God so much lie just to save 120$, shows the extent of their degraded professionalism and business ethics and character. They should go out of business if that's how they conduct business and they should definitely be reprimanded by BBB. read more

I live in Sundance Ranch in Liberty Hill and have been an ACA customer for many years. They have always bent over backwards to take care of whatever my issues have been. I have consistently been pleased with their service. Today a neighbor put a request out on Next Door because her refrigerator died. She needed help quick. 7 out of 8 of the replies were directing her to ACA!! It was awesome to see so many neighbors giving your company kudos! Apparently I'm not the only one who appreciates your company! Keep up the good work! read more

I had this company come out to fix my fridge which was not blowing cold. They came out same day to repair and I thought all was well. Two days later, it was not working. Upon return they did not want to give any sort of warranted on the work they'd done. After much discussion I got some sort of compensation. It took about two weeks to get in the part I needed (why so long is beyond me) and then several more days to work into my schedule. After finally repairing the fridge. I discovered water in my garage. The water line to the fridge was leaking and had caused a lot of water damage. On top of this, the water dispenser no longer works. At this point I thought it best to keep them out of the repair and took care of it myself. When I called them all they did was say they'd put it in my file and hung up on me. I have never experienced such horrible customer service, nor have I seen such poor professionalism in repair. Save yourself the headache and expense. DON'T USE THIS COMPANY! You may also see the phone number 260-3999. read more

It's sweltering in Austin, just like it was this summer, even though it's September 30th 2021 today. We we're probably one of the first people to call these folks this morning to see if there was any availability for service, since 2 weeks ago we had called them to fix in a similar issue; the fan for the compressor wasn't moving. Woke up this morning, just a little after 3:00 am, to total silence in the house and no cool air circulation. Went to check the compressor fan outside and it was not moving. Needless to say, when we called this morning, they just said they were booked that was it. That we would have to wait tomorrow for service. I called back later this afternoon to explain and complain to them because our situation here at home is urgent. I'm living with someone who is over 80 years old with medical conditions, we and also have three very furry cats, all under the roof of a small house. When I explained this to the girl who took my call, she then retorted by saying that all her AC techs were booked up today by elderly home businesses, taking care of their air conditioning needs... and honestly, that sounded like like the world's biggest load of crap that I have ever heard this year. I felt so insulted and before I could utter any pejoratives to call her out on her bull crap, i hung right up. I'm so livid at this kind of customer service so much so that I've managed to find my way back to being calm. It takes a lot of anger to do that and I also can't afford to be angry because I too have a heart condition. Signed, HEAT EXHAUST HEART BROKEN! read more

These folks are very helpful when you have an appliance issue. I have a Samsung dryer and it quit getting hot. Julia was very helpful and put me on the right track to getting it fixed. They also sell appliances there, I will definitely give them a shot when I need to replace one. read more

Really disappointed in this company. I had a problem with our refrigerator and had a service person check it out and diagnose the problem as two failing components. A few days later when the technician came out to install the new parts, he discovered that one of the parts was not the correct part and informed me of this. At this point, I called the the office to discuss the issue. The person at the office told me right off that they were sent the wrong part. No apology or expression of concern, but rather, finger-pointing at the party which sent them the wrong part. I asked what could be done to remedy the situation, given that it is two days before Thanksgiving, some of our food is stored elsewhere temporarily and we have a grocery run this same evening. She simply indicated that she could check on the part availability in Dallas but couldn't give me any assurance that we would have the part by tomorrow. It's two days before Thanksgiving...There was a failure in customer service here. In the future, it might be a good idea to verify service parts upon receipt. read more

ACA came out today to do an install. Professional, courteous and worked till the job was done. Showed up right on time. Thanks guys for great service and product. read more

ACA Appliance Repair & Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Bertram, Texas

RIP OFF! We had a guy come out and supposedly "fix" our AC. Not so much. 2 days later in the middle of the night it started acting weird so my husband went to look at it. The parts to the AC were not put back inside!!! The company tried telling us that this is "standard" AC repair....and it IS NOT! If this is their standard don't use them! We also were not given back the $35 service call fee that they have advertised. $189 dollars later for a job my husband did... NOT happy and NOT recommending them to anyone! But, hey thank you guys for showing up promptly at least...oh, and threatening to take back "your" parts. Nice job. read more

We had an awesome experience with ACA Appliance & A/C. Our A/C went out right at 5pm. The owner worked with my husband to "troubleshoot" the issue over the phone for at least an hour or more. They sent Jason before 9am the next morning and fixed our issue for under $200. Can't ask for a better experience, hands down! Thank you so much for coming to our rescue! read more

ACA was employed by the previous owner of my house to fix the display board on a dishwasher. The previous owner had a warranty company handle it. During the inspection, the inspector noted that the dishwasher worked flawlessly, completing a full cycle, but the display board was fried and you basically couldn't get any of the lights to work. Anyways, ACA came out and fixed the display board. However, to access the display board, the front door needs to be disassembled. After completing the work, the dishwasher now leaks badly out of the front door. It didn't do that before, and now it does. I called ACA and attempted 4 times to have someone come to the house. I even took 1 full day off and 3 half-days off to get this done. Not once did they come or even call. It was comical towards the end when even Sharon was saying she can't understand why it's so bad. Last Friday I called her at 3pm concerned that no one was going to come yet again. She said someone should be there in the next two hours and that they'd call before they came. At 445, I called and she sounded dumbfounded. Anyways, we postponed to next Friday and she said I'd be the first call. At 9am that Friday, I call and guess what, no ticket for me. Another lady helps and says she'll get someone out right away. 1 hour later she calls back and says they're not coming at all. That it's just been too difficult to get out there and that I need to call my warranty company and get ANOTHER appliance company to fix it. So basically, they don't want to spend their time/money to fix/warrant their work. Absolutely horrible company to deal with on all fronts. The organization and customer service and quality of work is all awful, stay away, you've been warned!!! read more

I spent over 5000$ on my AC with this company last summer replacing the compressor on my 12 year old home. Last night the compressor froze up and the AC stopped working. This morning we called ACA and asked them their opinion. The owner came out and determined that we had a leak in our system. He was quick to point out that they wouldn't have checked that when they replaced the outside unit, because it was completely unrelated. The problem is we knew there was a leak when the compressor was replaced, and we were told the leak was fixed. He offered to fix it for the low low price of $500 plus $225 to recharge the system. This guy is extremely unprofessional, and DOES NOT honor warranties. He also charged a 45$ service charge after we mentioned that we'd get a second opinion from a reputable AC company. What a horrible experience from a horrible business man. read more

I've used these folks twice and found it to be a positive experience as far as customers service and repair. I've seen some very good comments and some really bad ones. I wonder if sometimes it has to do with a specific repair guy who does not really care and drifts from job to job. So until I'm burned, I'll keep using them. read more

Had ACA out twice to look at AC. The first time they said all was fine for $130 then when the problem persists had them out again and the cost to fix was $1600. I was told that the coil was completely rusted and needed to be replace. I wondered how they could know that after only 5 minutes. I got a second opinion and called Caprock AC in Cedar Park. They did an hour of diagnostics and actually took the AC apart to see the coil and there was nothing wrong with it. I am glad I called Caprock needless to say. read more

These people are great!! We were having A/C problems and I have an 86 year old in my house in this heat! I called first thing this morning, almost as soon as I hung up the phone they were calling me back to say they were on their way. The technician diagnosed the problem quickly and fixed it in about 20 minutes at an extremely reasonable price! So happy! Use our local people-the best service ever! read more

I use them for several things on several properties.....A/C....water heater and have bean happy with them.

Stay away. You'll quickly see how incompetent they are when you talk to the dispatcher. Horrible service, they were two days late coming out, and even though I told them the exact model and part I needed, they came unprepared. Terrible experience. read more

We have called ACA several times due to AC unit issues (today) and oven issues previously. Today they told us they were unavailable due to holiday however other AC companies have on call help in emergency situations. Previously called ACA about oven that went out. Never came to inspect issue. Told us they would order part and be available in about 5 days. 2 weeks later we called and still not available but they had not contacted us about it. Horrible service. Go somewhere else! read more

I have had dealings with ACA twice in my 9 years at this house and can honestly say I would go to no one else. They are always prompt, kind, and compassionate..beyond the fact that they are extremely knowledgable and thorough in their repairs. I have never had an issue with the work they have completed in the past, and would call them again in a second for any future needs I have. Thanks guys for your professionalism and just being a treat to deal with! read more

Writing a review based on their customer service. I called regarding a refrigerator that was not cooling. When asked about their practices, I was told there was $45.00 service charge (but would be credited if work was completed). That's fine, standard practice. When asked about labor rates though, I was told 'we go by the book'. When pressed, they couldn't provide a hourly rate for refrigerator service. Their customer service clearly has no idea what they're doing (or maybe the business is that backwards to think they can get away with a labor rate that changes based on the job). Then when I asked the schedule the repair it was 4 days in advance, and they had to route the tech. But, they wouldn't give a range of hours the tech would arrive. Only that I would be given a 30 minute advance notice the day of the service. So apparently you have to wait around all day because they can't get their logistical house in order. In any case, I cancelled the service call right then. No way am I working with these people after having to deal with their customer service. read more

I asked ACA Appliance company if they serviced Fujitsu Mini Split A/C's. They stated they did. They sent a technician out who stated he had never worked on one before and would have to call tech. support to find out how to fix the unit. After two weeks of my mom being without a heater in the house they finally offered a solution. ACA Appliance's tech. recommended I pay to have the system recharged and that should fix the problem. I paid their company $55 for a service call and $324 to recharge the system. The system is still not working. The freon all leaked out. When the Tech. came back out he admitted to me that he had not leak tested the entire coil, only the front. The leak was found on the side. So now, their company wants to charge me $500 to replace the leaking part and recharge the system again. Had the company properly leak tested the unit before or even after recharging it, all the freon would not have leaked out. The company refuses to admit any wrong doing. They refuse to offer a refund. It's been more than 5 weeks of dealing with this company, I'm out over $300. And there's still no heater working in my Mother's home. read more

They had my hvac working in no time. Highly recommend them and will definitely call on them again if I ever need appliances fixed. Also, veteran owned business, always nice to support our vets. read more

As Liberty Hill residents, we have used ACA many times, but will no longer be doing so. Starting out a couple of years ago they were efficient, fair, and effective in repairs & replacement. However, in the last year we've had terrible experiences. Chad is the technician/owner and Sue Ann the dispatch/manager, so I'm told. We called on a Friday 8am & was told service would easily happen that day. After not showing up all of Friday, making an appearance Monday but saying he couldn't work on it until the afternoon, having him show back up at almost 8pm Monday to say it was too late and too dark to do anything, and then Wednesday having Sue Ann tell us the best they could do is schedule us late the NEXT Friday....we said "forget it". Had to drive to the store to get my $45 service call check, which of course he had time to charge us on the first visit. What poor business people. read more

I strongly advise you NOT to use ACA. They never show up when they say and have been rude to my tenants. I can't get a correct invoice for work done to three houses from these people over a month ago! read more

I have used ACA several times to diagnose electric dryer issues...The first time, noise started coming from the dryer. The technician said I needed new rollers, etc...$210.00 Less than a month later, a clicking noise developed...something was clearly hitting on each rotation of the drum....the technician could not find anything and indicated he was stumped....two weeks later the clicking got very loud and we called them again...I pointed out that it looked like the dryer blower wheel was hitting on the frame...again, the technician had no clue. $75.00 fee.....they offered to trade my dryer for a cheaper one they had....sounded suspicious, so I didn't do it.... BE Careful....I don't think they know what they are doing and are just replacing major components....I asked that they send an invoice so I can account for the service charge and resulting check....they called 4 times this week asking if I had sent a check, still without an invoice. I would think you could find a better service provider......I certainly did. read more

ACA Appliance and Air Conditioning ,,,,WOW!!!! Mark was our technician who came out promptly. Mark was friendly, courteous and very knowledgeable. There had to be some troubleshooting as to why our A/C wasn't working and he went the extra mile to start with the less expensive possibilities until he found the root of the problem. We had another problem arrive with our hot water heater going out in the other side of our duplex and he looked at it and diagnosed the problem, gave us our options as well as his suggestion and then installed a new hot water heater for us in a very tight fitting space. We will be calling them again! read more

As our warm spell in the Austin area turned to a cold snap last night, we went to turn our heater back on and were faced with a burning smell and no heat. We called ACA this morning and they had Mark out to see us by 1:30 this afternoon. He identified the problem but recommended as newer home owners we should contact our home warranty company first to see if they covered the replacement of some more expensive parts. We followed his advice and will end up saving about $1000.00. He said his advice may cost ACA this initial job, but his hope is to establish trust and life-long customers in the long run. He definitely won us over. read more

My dishwasher had a small broken part on my soap dispenser. I assumed it would need replacing & I told ACA when I called. The tech came out on time & was very nice. He basically told me that the soap dispenser needed replacing. They do not carry that part in stock. I had to pay 1/2, $90.50, in advance . My dishwasher was repaired FIVE days later. The repair took about 20 minutes to unscrew/rescrew 12 or 14 screws. After the repair I called Sears Parts direct & they charge $56 for the part. ACA advertises the service call is free if they do the repair. So it only cost me $375 an hour for labor. read more