I had a great experience with Excellence Appliance Repair! Oleksii was professional, knowledgeable,…read moreand very thorough. After a bad experience with a different company he made sure the problem was taken care of quickly and made sure everything was working properly before he left. He was also friendly, respectful of my home, and clearly takes pride in his work. It's not always easy to find a technician you feel confident in, but Oleksii was excellent. I would absolutely recommend him and Excellence Appliance Repair and will use them again if I ever need another repair!

While the service is now completed, there was a severe lack of communication throughout the…read moreservice. If your need is an emergency, you will be required to pay upfront but wait for services with little to no notice regarding when the service will be completed. The technician asked for pafaster than I ever got an update throughout the process.

Called then texted as the prerecorded voicemail said "texting is better…read more Got a c text back right away about my problem dishwasher Mr Daigle walked me through a "fix". He did this Ever though he was out of town visiting his newborn grandson !!! The best service Ever !!!!

Christian's prices are reasonable and we paid under $200 to fix our 2014 LG dryer. He gave very…read moregood advice and said to not buy a new dryer because they don't hold up as well as the older machines. We will be using him to keep our old appliances going!

I was not impressed with Appliance Express. I contacted them because my 3 year old Whirlpool oven…read more(that was in the house when I bought it) kept randomly losing power. I wasn't sure if it was an electrical issue in the house or a problem with the oven, but I started with the appliance. I made an appointment with Appliance Express--they couldn't tell me until the day before what time they'd come out, so I had to allocate the entire day to stay home. The day before they texted me with a time range, so narrowed it a bit. On the day of the appointment the repair guy called me when he was on his way, which was helpful. The repair guy was very nice but didn't strike me as being terribly knowledgeable about our particular oven. However, he suggested that it needed a software update (which required first connecting the oven to our WiFi). He gave me a phone number to Whirlpool support who could assist in connecting the oven to our WiFi and downloading the update. He barely touched the oven, other than to look at the current software version on the display. But for that helpful little piece of advice about needing a software update I was charged $162.36 by Appliance Express. They could have just told me over the phone, before someone ever came out, to try that solution first. I got the oven connected to our WiFi (I'm a retired IT guy and am very intentionally judicious about what I connect to our home network as I'm very aware of the security and performance/bandwidth implications of connecting devices willy-nilly). Once connected, I had trouble getting the update to install. The repair guy watched for a little while and then left. I called the Whirlpool number and they were very helpful in getting it sorted out (it turned out there was something they had to initiate on their end). After the software update I have had no problems with the appliance (other than I think it's stupid that an oven requires Internet connectivity and software updates to function). So, in the end Appliance Express identified the likely problem so that I was able to take care of it myself, but they charged me $162.36 for that little nugget of information. They could have just suggested over the phone that I try that first before they came out.

When i called for service, i spoke with very knowledgeable experienced employee. After scheduling a…read moreservice appointment for my extended warranty, i received ongoing messages for times and tech arrival. Since they had washer make and model, he brought the right parts. It only took about 15 minutes to repair my 22 year old washer. I would highly recommend Appliance Express. Every business should be so well run and professional. Cyndi in Leander

Beware of this company. The technician was supposed to install an oven hood vent and was a nice…read moreguy, but obviously did not know how to do it. When I saw that it was being done in violation of code (and looked terrible), I asked him just to stop. Rather than have a big scene in my house, I paid the entire service charge. Later, I called the office to negotiate at least a partial refund, and the person I needed to speak to was "not available" four times over a week's period, and never called back as promised. I kept calling to at the very least let them know things didn't go well. I finally spoke to a supervisor, and after explaining the whole ordeal, he said he'd have to compare my account to the technician's story. When I called back (again, no response as promised), the supervisor refuted my version of what happened and blew me off. I was out $300, and still didn't have my vent installed.

Michael Grimm is the best! He came out the first time when our fridge was leaking after we…read moreinstalled a new filter and while looking at both filters told us that the ones purchased off Amazon were slightly smaller and were the cause. We ordered new filters from the manufacturer, had problems installing them and he came back out and quickly installed it and flushed the line. Would call them again in a heartbeat to fix any appliance!

I had a great experience with this company. Communication was easy from the beginning, and they…read morewere very responsive throughout the entire process. The technician came out to repair my AC, completed the installation, and performed all the necessary testing. They also came back for follow-up visits to thoroughly check the system, perform additional testing, and make sure everything was working as expected. I really appreciate their responsiveness, professionalism, and attention to detail. They did an amazing job and took the time to make sure everything was working properly. I would definitely recommend them!

*Update* I was contacted by the dispatcher and manager(?) and they admitted there was a lack of…read morecommunication. We all make mistakes and I was glad to hear that they stepped up by admitting there was fault. My part came in, they got installed and did a good job. I will use their services again* So far, not impressed. Received a text from tech that they were on their way to my job, replied with thumbs up. Hour and 15 min. later, I called office to ask about the delay...they said they would contact tech. Got a text back saying that tech was on the way. Showed up hour+ later. Could not "fix" icemaker, need to order part. Sent me quote, I approved quote 4 days ago, haven't heard any response. Communication is key, have not experienced that. I am a real estate broker

We had a dangerous natural gas leak from our gas range. After shutting off the gas we had plumbers…read morecome out on 2 occasions to check the supply line, which was fine. We then had a HPS tech come out and check the unit and could not find a leak despite the plumbers leak detectors going off previously. After the second plumber again detected the leak coming from the unit (see pic), I called HPS back, they initially told me they couldn't help and to call the gas company! I asked to speak to the manager. He called back and looked at the picture and said he thought it was the gas tube. We set up a re-check appointment for 2 days later, then texts me last minute and cancels, saying he couldn't get the tube. It was supposed to be a courtesy re-check but they flaked out and said to call someone else. I accepted their offer to destroy the service fee check but they still wasted my time and left me without a working stove. Very unprofessional. I had another company come over today, found the leak, and fixed it in less than one hour! It wasn't the tube! Lastly, after checking with Dacor, HPS is not an authorized service company.

Appliance repair is one of those household duties you take on when you buy a home, and it's usually…read morenot much fun. Unfortunately, there are more than a few unscrupulous repair shops that will try to take advantage of the consumer's ignorance. That's why using HPS was a very pleasant and refreshing experience. It was easy and fast to obtain a same-day service appointment to diagnose the problem with our dishwasher. I thought the circulation pump had gone bad and Arti, the technician, confirmed it. We discussed a couple options, and Arti attempted to fix the unit with the less expensive route. Unfortunately an entire subassembly needed replacement so we had to wait until the next day to get the correct part and complete the repair. It was great that HPS kept the parts in stock instead of having to order and wait several days until the parts came in. Both the initial visit and follow-up were on-time and the service was fast and competent. These guys know how to provide excellent customer service and the price was less than expected. Highly recommended.

Nick is a clear expert in his craft. He has experience, know-how and is someone who takes pride in…read morehis work and work product. I've lived in my condo for more than 20 years and have never had my dryer vent cleaned. I'm getting ready to embark on some remodeling work in my laundry closet and decided that it was time to freshen up the infrastructure to be ready for the fresher look of the space. I did some research and Nick came up as a top-notch option on both Yelp and Google. That says a lot - to have consistently great reviews, over time, across both review platforms. He was pleasant to connect with to schedule the job and he was clear about pricing in advance. He showed up within the appointment window and quickly got to work. He kept me informed of his progress along the way - offering tips and tricks for things for me to consider. He was honest about what would or wouldn't be worthwhile in terms of my investment and showed me the difference of his work for the dryer vent cleaning. This was outstanding value for his impact from my perspective. And he even was friendly and allowed my Dad to ask questions to him while he worked. All in all, Nick is now MY washer and dryer guy for any needs I have in the future...and the reality is he should be yours, too!

Nick was very professional and competent. He explained exactly what was going on and was able to…read morefix it in good time. And as a plus, he's a nice guy!