We found the vehicle we were looking for at Academy. We found it at the best price offered. We also found a slew of messy mishaps and communication and shoddy customer service. When a single income family of 8 buys a new late model people mover, it's no small thing. The majority of the leadership and sales people at this dealership cared until the deal was done. They say "we are a small dealership and word of mouth means a lot to us" but getting world class service from these guys is like pulling teeth from someone who neglected dental care for decades. The vehicle we bought had a premium entertainment system. When we discovered that there was no remote to control the dvd player, they said "we aren't a Toyota dealer so we can't really do anything about that. " They claimed to call the original owner and purchaser and ask about it and they came back in the room and said "they said it didn't come with it". It was an included remote for all premium models. When still in the lot before leaving, I pressed the Blind Spot Monitoring button for the first time in the 2-day purchasing process. BSM error message came up. It's like 845pm and man I'm so disappointed that this feature does not work. Since I purchased the "Gold" warranty which according to the associate selling the warranty add on ( worked at a dealership which sells my make) said "anything electrical /electronic will be covered " (which was just untrue) I took it to their dealership to get it checked. They then directed me to take it to a Toyota dealership saying" we will take care of the diagnosis cost" and "let's figure this out" I was out $159 and with a big "no it doesn't cover this bsm issue " which should have been disclosed or discovered in their 100+ point inspection-in addition the touch up paint from a previous fender bender which likely damaged the sensor was not disclosed at all in carfax. And then the manager of the lot had the gall and disrespect to insinuate that since they provided a remote (after i called and complained about the whole we aren't a Toyota dealer we can't do anything about it and how a few sales dudes were cussing in the floor while I was within earshot with my young daughter while they are playing Christian music ) that I said no worries about the bsm monitor. He actually said this to my wife! Accused me of dismissing the issue and urged my wife to check in with me with what I said . Totally not true and completely disrespectful to call me dishonest to my wife. I hope any prospective purchasers read this . We are in the process of getting a refund for the "gold" (more like gold plated aluminum warranty)-cause if they can't own a single thing or provide a service they claim to be behind why in the world would I pay for a product that doesn't do what it says? Basically snake oil is what they are peddling. They look put together, but the inside of the the cup is dirty while the outward looks clean. Be so so so so cautious with these guys. First oil change they didn't tighten the oil plug and oil was leaking from the bottom of our new to us purchased van. We will continue to get our van serviced there because of their "lifetime engine/powertrain warranty" provided it is serviced there. But is this all in vain? Are we utter fools to still have hope in Academy and Chariot auto group? This post is almost a year later as we tried to reconcile and get an ounce of integrity in the bsm situation (previous damage and inoperative undisclosed and apparently not discovered in their professional 100+ check ) Disgusted and disappointed and disillusioned with this organization. Please be Uber cautious and take this review seriously when considering them for anything. read more

Went there as I was on my way from Atlanta to Louisiana and had transmission fluid leaking from under my truck. They replaced the trans cooler lines for 800.00. Drove to Louisiana and like magic I was Empty of trans fluid.Stopped at a dealer there and was told they did not seat the lines. Han it fixed there and called the service manager at Leichty He told me they would cover that repair. (He Lied) lost transmission tying to get home Leichty would not do anything for me.. Do not trust them with anything you own, they will rip you off....Bill read more

I did not have a pleasant experience at Academy Chrysler Service. I brought my Town and Country in on a Wednesday morning (9am) to have the oil changed and tires rotated. I also asked to have a diagnostic performed on the CD/DVD player since it was not working properly. I was told that I would receive a call around 12 pm that day with information about my vehicle. I did not receive a call so I called at 4pm to ask about the status of my vehicle and was told that it had not been looked at yet and to call back in the morning. Well I called the next day, Thursday, at 12 pm and was told that my car was still waiting to be diagnosed and that I should call back later. I called again at 4:45pm and was told that my car was still waiting. At that point I said that I would come pick it up and get it looked at somewhere else because I had to be out of town, I was told that someone would pull it up to the front so that I could pick it up. I guess they didn't want to lose out on the $110 diagnostic fee that they charge so someone called me back at 5pm and said that they were looking at it now and should have an answer for me by 8 am on Friday morning, so I said ok (big mistake). Friday morning I call and was told that they were "still working it up". I received a called at 10:30 am saying that I had a stripped drainage plug that has caused me to need a new oilpan and that would cost me $710 (310 in parts and $400 in labor). I said I wanted to get that looked at somewhere else (there is no way I'm getting a repair like that done at the dealership- $180/hour for labor vs 85 at my local mechanic). I asked about he CD/DVD player and was told that they had not diagnosed that yet and needed more time but I would have to pay an additional $110 diagnostic fee for that. I said no and told them I would be picking my vehicle up. I get there at 3:30pm on Friday and they still don't have my vehicle pulled up so I wait. I check out and there is an additional $21 environmental fee on my bill that wasn't in my estimate so I asked what does it cover and the lady at the check desk tells me it covers them "flushing my transmission fluid"? I didn't even question it further because I was already upset and didn't want to be rude to the check out lady. I go outside to wait for my car which they never pull up to the front like they did for everyone else. They parked it in the lot and didn't even tell me it was out there so I waited for 25 minutes like an idiot with my car sitting in the lot. So, Academy had my car for 3 days, charged me $200 dollars, wanted to charge me an additional $700 to fix an oilpan, and never told me what was wrong with my CD/DVD player. And to top it all off, I get in my car and the dang gear shift cover is loose now and pops off!!! Will not ever return there or recommend it. read more

Beware of their advertising scam. They sent out scratch off flyers that make it look like you've won a significant prize. When you show up they want your information and then tell you, "you read the flyer wrong and only won $2." Very slimy and manipulative just to get you to come in. I can't imagine how unethical their sales process would be. They will lose many future customers over this scam. read more

Not a satisfactory experience. Took my car here because they are a Chrysler dealer. I had two issues that I thought needed service by a dealer. In addition I was due for an oil change and needed new wiper blades. They had my car the better part of two days. When I started calling midday on day two, since no one had called me, I could not get anyone to answer in the service dept. The nice lady who got tired of transferring my calls, offered to take a note over to service and ask them to call me, which someone finally did...two hours later. They said they had fixed one of my issues but were checking on a part for the second issue. As it was Friday and I needed my car for the weekend, I told them I would leave my car until closing at 6 P.M. to allow them more time to complete the requested repair. When I arrived at 6 they still hadn't done the repair and said it would probably be Tuesday before they could get the part. As I was driving home, the warning light that they supposedly fixed on my control panel came back on. It dawned on me that they'd had my car for all that time and all they had managed to do was change the oil and wiper blades! Jiffy Oil Change could have done that in 30 minutes! I took my car to my regular repair shop on Monday and they got the part I needed and corrected what the dealer had omitted doing that actually fixed the warning light problem. I was left with the impression that (except for the lady who answers the phone) the people at Academy don't care. I had stopped by the Sales desk on day one to inquire about the flyer I had gotten in the mail. Neither of the men at the desk seemed particularly interested in my presence in their showroom and just let me know the promotion had ended. Also, when I got in my car to drive home on day two, I noticed that the service tech hadn't even bothered to remove the dirty paper floor mat and hang tag they had put on my mirror. When I picked up my car from my regular repair shop on Monday evening, not only was there no paper mat or hang tag left behind...they had even cleaned my windshield! Now THAT is service! read more

This place is terrible. Very unprofessional. After the sale service is terrible. And that lady Nicole in the service department is the devil. Stay away from this place at all cost. They will lie to you. read more

The worst dealership ever. They don't know what they are doing. Asked if tires where in good condition before taking a trip. They said the tires where in good condition, tire tread delaminates and caused severe damage. They are just there to sell, nothing more. Wish I could give negative stars. BEWARE. read more

This is the most UN-ethical car dealership i have ever dealt with. They sent a flyer to my wife with pull tabs stating three steps to see if you won. First Step : peal the labels, Step two: find a match; Step three, call and confirm your registration number, The card showed three matching cars with and equal sign with 2500.00 cash. I fully expected that my wife won, 2500 dollars. there were no footnotes or asterisks suggesting we should look for further details. The card clearly showed my wife won 2500.00. Once we arrived at the dealership we were mined for information, some very personal , we thought this was for the IRS report. Then they started mining us for information regarding family and friends ( family and friends i did not share your information) who would like a vehicle. All the while leading us to believe we won 2500.00. Looking at the other reviews on yelp, i would buy a mule before i would by a car or have my car serviced my Academy Chrysler Dodge. read more

they are really the worst dealership you can deal wit,what they are doing is only hustling to get as much as they can from the customer, they really hurt me and took advantage of me when I bought my vehicle from them and they really took advantage of me because I did not have a good credit at that time , moreover they have a really bad service center, when I bought BRAND NEW VEHICLE from them on August 2015, they told me they can not find the spare key and they need to make a new one and this will take a couple days , and they promised that they will call me to stop by them to get the other key, but unfortunately I did not get any call, and after four months I went for my first car service ( that took the hall day for only oil change)and I asked for that key , they said we still did not receive it and we promise we will mail it to your home address or we will give you a call so you can come by to collect it, and till today Mat 17th, 2016 I have only one key for my new vehicle . they cant keep their promises and honestly they are able to provide a professional service read more