Equipment looks good, but I would not use Top Tier again. Late in the process (after install), guy…read morecame out and told me that there was a $30/month monitoring fee. This blows the small ROI out of the water. Very disappointing. Then I found out this fee was optional, but I wasn't told. I asked about cancelling the fee and it would cost me about 5 years of the fee to cancel it. As for the install, installers and engineers disagreed and I ended up with an install that looks uglier than it should. They offered to fix that, but wife didn't want more holes in the roof at that point.

One year ago I had my system installed. Top Tier failed in customer service. Calls not returned…read more "I was sick." I am out of the office." These texts I saved. I have also recorded much of the verbal communications with them. However, in the end my system has been performing very well providing me with approximately 5 months without a Duke Energy bill. Fast forward to 2/23 this year. I get a text from Erick with Top Tier (text message snap shot) under the guise of sending someone from their office to check in with me (a consultation). Erick also inquired as to whether or not I was still get electric bills. I shared the information as I just did in the above paragraph. On February 27 the person who arrived at my home was Wilbert Mitchem. He was a salesperson, not a consultant. He immediately began a sales pitch about a "backup battery." After he laid out what it was I began asking questions. I told him that if I was understanding him correctly this would be a battery I could access (plugging in) for running some of my things inside (fridge, freezer etc). He responded in the positive. I asked him how big this battery would be. He pointed to my Emeril Toaster Oven and told me that it would be a little bigger than that. We then went outside to look at my system...again, was installed over a year ago. It's important to note here that my system also has a battery that simply stores power for any power outages and will run four circuits in my house for up to four days. I set a date with Top Tier for this installation. Wilbert had told me that, even after looking into my pantry/laundrey room, this backup battery could be installed there. I had to message Top Tier that we would have to delay the installation because something had come for me. I asked them to contact me directly with the new installation date. I never heard from them after that. I went out to my garden in my back yard one day early March. As I went to my car I noticed ANOTHER BATTERY attached to my wall. Not just any battery, it was the exact SAME battery as was already installed with my system. Dimensions--30 tall x 42 tall x11 inches deep. Most interesting was the fact that Wilbert stood right in front of the original battery that was installed with my system. So that means he blatantly lied about the battery he was selling or he had no clue WHAT he was selling. The installation took place without me being notified. I have to installers on my security cameras. Top Tier was slow in returning my calls. I was sick or I am out of the office was a frequent response. When I did get someone on the phone they were absolutely not helpful.. I called the fiance company GoodLeap. Essentially they told me.....you signed the paperwork so you're 3crewed. After speaking to Cody at Top Tier I was told pretty much the same thing. Interestingly Wilbert showed up at my door during all this. I have his picture saved on my phone from my ring camera. Through my Nextdoor App I have shared this all over East Charlotte and asked others to spread it across Charlotte. I was cordial to him when I went outside, but I made it very clear to him to never set foot in my yard again or I would have him arrested for trespassing. I am not sure if Wilbert or Top Tier understand that when a salesperson enters a persons home they have no expectation of privacy. When I spoke with Cody yesterday (5/28) I made sure he knew that all of my phone conversations have been and will be recorded. I highly recommend solar especially with Duke prices rising so sharply. For the past three months I have carried a negative balance on my electric bill....yes, Duke is paying me almost $2.50 per month. Top Tier and Goodleap have had numerous complaints. Many have had no remedy. In doing research I have found that the BBB has several unresolved complaints with Top Tier. Based on what I have a read IMO I'd say this smacks of predatory behavior.

On time, good diagnosis, good repair. Quality work…read more ...........................,,,,,.

From the owner: With over 12 years of hands-on experience in the solar industry, I bring deep technical knowledge,…read moreproven reliability, and a commitment to high-quality workmanship. As a licensed electrician and fully insured professional, I specialize in designing, installing, and maintaining efficient and safe solar energy systems for residential and commercial clients. My goal is to deliver sustainable energy solutions with integrity, precision, and customer-focused service. For more information call or text 985-415-7816 or email Dewayne.foster88@outlook.com

After nearly a year after install we have an issue with the system because an AC connection was…read moreloose and fried the AC shut off switch. 5 days after reporting a problem a tech checked it out. 4 or 5 days after that he came back to replace the part but had the wrong part. Several days later he showed up with and installed the correct part. Before leaving I explained that my app showed power from my panels going ONLY out to the grid - not recharging the batteries of powering our home. the tech said it could take a couple of hours to reset...that was more than 48 hours ago. My CSR seems to be ghosting me. We are now at 2 weeks where our system is not producing/operating properly. As someone said earlier the "service side leaves much to be desired.". Renu's service department is slow to respond and doesn't follow up when promised. Update: Tech Bobby Brown arrived yesterday and seems to have fixed the issue. He worked on some high voltage stuff whilst I held an umbrella for him in a steady rain. I very much appreciated Bobby's efforts. That said, this warranty repair took too long to complete. Customer service (while very polite and pleasant) did not communicate well and the initial tech came with the wrong part then poo-pooed my concern about energy flow. My system was out of commission for 19 or 20 days which remains unacceptable. I am raising my rating to 3 stars from 2 with the hope that this was a one-off issue and that I'll be able to raise my rating more in the future.

My experience with Renu Energy Solutions has been very disappointing…read more I began the process of expanding my solar system nearly a year ago. During that time, I was sold equipment that I did not actually need, which resulted in unnecessary expenses and wasted time. As someone who trusted their expertise, I expected honest recommendations that were in my best interest. The situation became even more frustrating when I needed an additional AC/DC converter to support the new panels I purchased from Renu. I reached out to the company approximately one month ago and have yet to receive a response. Multiple follow-up attempts have gone unanswered. The lack of communication and customer support has been unacceptable. When customers invest thousands of dollars in solar equipment, they deserve timely responses and ongoing support. Instead, I have been left with an incomplete solution and no assistance from the company that sold and installed the system. I chose Renu because I expected professionalism and expertise. Unfortunately, my experience has been characterized by unnecessary equipment purchases, long delays, and poor customer service. I hope the company improves its communication and customer support so future customers do not experience the same frustrations.

Very impressed. Tony and his father stopped by today to install a 220v 20amp breaker and receptacle…read morefor a home sauna. They snaked the line up into the wall instead of cutting any large holes or piping the wiring externally. Afterwards, Tony patched up the small holes in the wall so I didn't have to call another contractor. Overall, Tony was extremely professional, knowledgeable, and cleaned up after himself. Will definitely be calling this company again.

Terrible left me with holes everywhere loose all outlets they pull right out of the wall…read moreOverpriced by alot ONLY A FOOLISH MAN WOULD HIRE THE STOOGES

Had a young man that is well manner and well experienced came to get my solar panels back up and…read morerunning. He had to change out my inverter that quit working. If you need your panels back up and running call Sun Services and they will send a Specialist out to your house. His name is Bobby Brown, he secured the new inverter to the side of the house and replaced conduit nuts and wired the system to the new inverter.

Had a problem communicating with SolarEdge inverter via older 3g. Asked for a solution. They ended…read moreup recommending going with wi-fi. Ended up having same disconnect problem in spite of my fiber optic ATT connection and the router being 3 ft from inverter. I ended up researching on YouTube/Google how to eliminate the problem. DIRECT ETHERNET CONNECTION! Something Sun Service Specialists N E V E R recommended. Why? Cause setting up an appointment to reset to Wi-fi was a $350 service call. I found out on YouTube how to direct connect my inverter to my router using a 6ft ethernet cable for $5.99! NOW, I HAVE NO MORE DISCONNECTS! But Sun Service Specialists has my $350!!!!

I had a leak in our roof and panicked trying to find a reputable contractor and company. From start…read moreto finish Elite Roof and Solar was the best decision I've ever made! Jake Jerles met with me and went over everything. Within a month after insurance finally approved our roof was scheduled and replaced. The process was seamless. They showed up and did a beautiful job! They are true master craftsmen and master Elite contractors! From scheduling to installation they were on it ! Truly can't say enough about how great this experience was! If you need a new roof ... This is the company to call !

We had a wonderful experience from the moment we spoke with Kyle to the time the roof was repaired…read morewith Adam. Kyle was knowledgeable, professional, honest (with no upsell), listened to our concerns and provided solutions that would work for us. Adam did awesome work, even pointed out an issue that could have potentially grown into a big one! It was one of the hottest days in Charlotte and he worked nonstop to get the job done! Scheduling was quick and smooth. We highly recommend Elite roofing, you can see that they strive for perfection and customer service!

Love these guys! Very knowledgeable on solar and very easy to get in contact with. They even hooked…read moreme up with the best installers!

From the owner: Financing $0 down payment, $1,000 signing bonus. Contact us now! NC, SC and VA.read more

When I first opened the shipment, I noticed one of the batteries had a small scuff mark on the…read morecasing. It wasn't damaged functionally, but I mentioned it to Solar Cellz USA just to be sure. They followed up right away, sent photos for confirmation, and reassured me that the performance wouldn't be affected, which turned out to be true. The response was quick and professional. I purchased two lithium batteries and a 6kW inverter to back up my small bakery's freezers during power cuts. Everything's been working well for two months now, and I appreciate that the inverter came pre-programmed with the correct voltage settings. The products are high quality, and the company's transparency left a good impression on me. I'd recommend them to other small business owners who need reliable backup systems without a lot of fuss.

Order placed on August 7 and after 2 month later still NOTHING. They are they have Scam me for…read moreover $22,000 on the solar project we are working on. Still waiting for the refund They even claim that they have the item in stock which they do not have anything available. Save your time and effort and buy from some where else