I was originally referred to another facility for an MRI, but after months of going back and forth…read moretrying to schedule an appointment and get insurance approval, I eventually gave up out of frustration. That's when I decided to call Opensided MRI, and I'm extremely happy that I did. From the very first call, the experience was completely different. I was able to speak with someone right away (not an outsourced call center), and they were knowledgeable, helpful, and able to answer all of my questions immediately. They also took the time to gather my doctor's orders and insurance information during that initial conversation, which made the process feel smooth and efficient. Within just a few days, my insurance was approved, and my appointment was scheduled; something that had taken months elsewhere without success. When I arrived, the facility itself was easy to find, smaller in size, and had a comfortable, welcoming feel. It was clear that patient experience is a priority. The MRI operator was excellent, very personable, patient, and willing to walk me through every step of the process while answering all of my questions. That level of care really helped put me at ease. I truly wish more medical facilities operated with the same level of efficiency, professionalism, and personal touch as Opensided MRI. I highly recommend Opensided MRI, especially if you dislike traditional MRI machines or are looking for a more comfortable, patient-focused experience. I will absolutely return if I ever need imaging services again.

THANK YOU, Opensided MRI for, and yet, another exceptional MRI experience! I have had several…read moreLumbar MRI's through the years, so I have a sound platform from which to offer a credible review. I also worked in Medicine. This excellent experience begins with, unlike other imaging facilities, a friendly, experienced professional Kathy assisting you in every way possible to EASILY (keyword) schedule the appointment. No problems with insurance authorization (she called ME as soon as she received it from the insurance company!), and scheduling the appointment is simple and soon! Arriving for the MRI, you are well taken care of, they run on time, Imaging Staff is polite and very competent. The actual experience is without stress! And when you leave, Kathy hands you your DVD of images and within just a few days, your provider has the report, and so do I. The report is very clear and detailed. I have had 2 MRIs here, 10 years apart, and their ease of the patient obtaining a clear thorough MRI to help your physician diagnose you is consistent. (I have had another MRI elsewhere that left me hesitant about ever having another MRI. This was a relief, and restored my confidence that MRIs are easy and accurate. My gratitude and appreciation goes out to Opensided MRI. (PS Their Open MRI is truly non-claustrophonic!) Thank you all so much!

Well, upon getting a CT scan, I agreed to pay cash and was charged $325. I decided to submit the…read moreclaim to Medicare only to find out that I was overcharged! The claim form indicated a charge of $195 meaning I was overcharged $130! Had I not made the inquiry they would've kept my money! That's very deceptive! And just plain wrong! I was very pleased with the tech that did the CT scan, but their billing practices need to be looked into, possibly by the Department of insurance!

Alexis and the San Clemente office had prior knowledge of my case, had previously coordinated my…read moreMRI scheduling outside the ordinary call-center process because the standard scheduling system had repeatedly failed, and had specifically instructed me to call back once approvals were obtained. After the approvals were obtained, SimonMed failed to follow through, failed to check the system, failed to route me to the correct person, and instead allowed an internal escalation to interfere with approved urgent imaging. There's a radiologist tech there named Sam and she was literally the best MRI tech I've ever had. Alexis made this experience so horrible and has literally blocked me from getting really urgent imaging after this office discovered that my spine has been unstable and has been the reason for me passing out. It is so frustrating dealing with insurance companies and having things like this happen from people who aren't even doctors when you're just trying to get medical care. I had MRI scheduled today and they're canceled because of her and I've spent over 30 hours on the phone with these people and the scheduling team. Poor poor service, especially seeing is how I've been coming here for at least six years

This location is small, but effective. There are people waiting at 7:45am for services via…read more"walk-in". The only issue I have is that I needed a chest x-ray, so I intended to make an appointment. After the laboreous take to set the appointment online, I was met with the fat that x-rays could only be made as "walk-ins". I was fortunate in that they accommodated me very quickly by making adjustments so that I could be serviced within 10-15 minutes. The odd part is that my x-ray session only took 3-4 minutes. I am not sure why there are any delays for x-ray procedures. Anyway, they were very nice, and the factility was very clean.

This is the most horrible medical facility I have ever seen…read more I recently had some abdominal pain (too much spicy foods? :) My doctor ordered an X-Ray of the abdomen with just 1 View. I went to Wave 7 times in 4 days and kept on getting the runaround without getting the X-Ray done. I made an appointment online and rushed out from work to get there and was told : "someone just took that appointment! We're going to give you another appointment now." So 3 days later, I left work early and rushed out again, to get there for them to tell me they can't do it because the technician that performs that procedure has left for the day (and I was 12 minutes early!). Then they gave me ANOTHER appointment. When I got there again this time, they told me that their machine is broken and they can't do it. It's just so unbelievable and very unprofessional. So frustrating and exhausting. On and on, they had all kinds of excuses. How could anyone run a business or a medical facility like that? They told me to try the Irvine location. I went there to find out that Irvine doesn't do it! I called their Newport Beach facility and the person that answered the phone confirmed 4 times, "yes, we do perform that procedure here. You need to get here before 4:45 pm." Like a fool, I took her words and rushed there despite heavy traffic on a Friday afternoon. Got there by 4:30 pm and their front desk person said: "I don't know who told you that but no, we don't have any technician here to perform that procedure!" I was at my wit end so I called my doctor's office asking for referral to a different radiology facility. A patient navigator suggested that I go to Memorialcare Radiology Department in San Juan Capistrano and she made the appointment for me. I wish that was done the first time around. Do not ever come to Wave Imaging facilities. They have horrible services and you can see that through all the reviews here in Yelp!

I have gone to Newport Diagnostic for 20 years. it's the best place to go for testing. I'm just…read moresad that this year Mammograms can't be done there anymore. MRIs can and I will be doing that in August. Very nice and caring employees.

Once upon a time, I escorted the Grand Dame here. They treated her like a queen! Dr. Mel is always…read moreupbeat and helpful. The front reception was really friendly with my mom. Glad for the turn around! The end.

I was there for xrays. Nice facilities & all employees & technicians were helpful & professionalread more

Very professional even for a hospital. They make sure all documents are correct. Their care in…read moredoing radiology is wonderful.

I love this building only because I used to work here back when it was a urology office. I was…read morereminiscing about the good ol' days when I was a nurse and caring for patients at this location. I had to sit in the parking lot and stand in the building for a while. It brought back some really good memories. I am scoring with three stars. You have NO privacy when you're sitting in the waiting room. They have front office staff who call patients or MD offices, they say patient names and date of birth where everyone can hear it out in the open. Wave Imaging, really needs to put a glass barrier or something of that sort, so that their staff's voice doesn't carry over into the waiting area. That was literally our problem when I used to work in that same exact suite many years ago. The waiting room had huge scuff marks with paint missing all across one side. The suite itself is not the prettiest Wave Imaging I have ever been to. They should think about the decor or color scheme so it's not so blah in there. That said, my imaging tech was fast, courteous and friendly. He himself, gets 5 stars. The front office is another story. They were not personable at all. They just looked bored out of their minds. This interaction made my visit a bit unpleasant. Would I return? Yes. Unfortunately it's the closest location to my address.

I had a CAT scan at wave imaging on June 11. That report has yet to be sent to my doctor and this…read moreis June 26. I extremely unprofessional there seems to be no way to get this report released. They say that the radiologist has yet to read it. Why should this take two weeks?

First time at this location. I came in for an MRI. While the staff and technicians are friendly and…read moresuper professional, I felt like they took longer than expected. What turned into a simple 45 minute procedure, it was like an hour. I didn't feel rushed, but it felt like a long stretch of time. I understand that accuracy is incredibly important, I'm grateful that the machine wasn't a skinny and small tunnel, it was more like a donut-shaped machine. I didn't feel claustrophobic, which was a relief. My technician was kind and caring, and extremely attentive. Overall, as unpleasant as it is with an MRI, I had an okay experience. Yes, I would come back to this location. I received outstanding care. This facility was clean and functional. Strong 4 STARS!!!

I had a great experience at this location. The staff was super friendly and they had me in and out…read morein no time at all. It's never fun to get a mammogram, but it is nice to feel like you are surrounded by a lot of caring people who are great at their jobs and caring as well. Even though I live up in Newport, I like the convenience of a small location where I can pop in and pop out, making the extra drive this way well worth it. Thank you to everyone who took great care of me today.

Found this location on yelp and was surprised because of its proximity to me. Stopped in to grab…read moresome reports and was surprised to see they had MRI 1.5 machine that is a closed one. I usually do a different one, a 3T machine that is more detailed or an option of an open MRI . Those go to Irvine . For here, if you need a straightforward MRI machine and you can do a closed one then this is your place . It's a good location if you want to do something quick. Easy , free parking. Look for the sign , its building A, so you have to walk around a bit to find it. This location Has been here a few years according to the front desk and from the looks of it , not very busy. Update only does MRI not C.T at this location. Thank you for providing my reports and cds . Tip: no xrays are done here, no Ultra sounds done here, no C.Ts done here

I checked in today at Wave Imaging Mission Viejo. Location was situated in a Medical Center in a…read morebeautiful section of Mission Viejo, easy to get to and plenty of adjacent handicap parking. Was welcomed by a very gracious receptionist, who was cheerful and attentive in preparing me for my Brain MRI appt. The technicians provided a locker to secure personal items during the test and then assisted me through the entire process while being very professional and ensuring my understanding of the procedure, my safety and comfort during my MRI. I was also impressed with their preparation with earplugs and asked me what type of music I'd like to listen to during the test. They actually found Artie Shaw and Glen Miller standards for my selection of Big Band music. At the conclusion of the diagnostic test they assisted me out of the control room and escorted me to the locker room. The attentive receptionist then provided me a copy of the actual MRI CD and informed my the analysis would be completed in 4 days and they would provide a text message to me when they would be available to read on the patient portal. At 75 years of age I've had numerous diagnostic evaluations but I want to emphasize that this medical business has really embraced patient satisfaction with these areas of service considerations for seniors. I could not be more delighted with the service I experienced today at their facility. "Top Shelf Outfit"

I received a call in early November for a "free heart scan" for my wife and I. I had heard about…read morethese electronic imaging heart scans, and I went to the appointment very optimistic that this was a legitimate business performing an important public service. We went on November 18 for our free scan, and both of us had to sit through a 90 minute presentation on why we needed a full body scan twice a year and why we should pay for it on the subscription basis (for several thousands of dollars). I felt like we just got sucked into a timeshare presentation. The imaging technician was very nice, courteous. He said "you should get the results in about a week" **Update** After leaving this review, I got a call from the company and I confirmed that they had sent a copy of the scan results to my email a week after the scan, on November 25 from an email address @lifesaversimaging.com with the subject line "MEDICAL RECORDS" and a word document report attachment. The email went directly to spam. Here's a tip for the business: 1) Send a confirmation email to the recipient immediately after the appointment and don't use an ALL CAPS subject line lke "MEDICAL RECORDS" 2) Use professional language in the email, with a least a sentence or two of content relevant to the recipient. 3) Don't attach a word document for the report, use a PDF instead.

Buyer beware if you Receive a package in the mail or a phone call offering you a free Heart Scan…read moredon't do it this is not a legitimate company I received the following text after I had an emergency I realized I was not going to make it to my appointment in the midst of it all I stopped and called to cancel an reschedule. 1st red flag he said no you can't reschedule, this is a medical office right. and then I received the following text. They don't care anything about saving lives this is a scam to get money and they probably add things to your scan to scare you. Beware. FYI I believe this phone number (949)299-7331 is a personal one because they never pick up the business phone.

Hello, I had to visit urgent care today for the first time in a very long time. It was my first…read moreHoag urgent care. I was taking care of very well Kind and knowledgeable staff, including the front office the nurse and of course the doctor. Thank you for taking care of me.

UPDATE: nearly a month later, I'm still dealing with Hoag Aliso Viejo Urgent Care incompetence…read moreregarding an asthma medication. After receiving a denial letter from my Medicare Part D provider, I brought it to CVS and asked them to bill Medicare Part B - per the denial. CVS pharmacist informed me they needed an asthma diagnosis to bill Medicare Part B. CVS contacted the clinic twice last week and were IGNORED. I checked with CVS today and they still hadn't heard back from Hoag. I called the clinic, spoke to Luis (who refused to give his surname). He was as unhelpful as possible. I fact he attempted to blame ME for Medicare Part B refusing payment. He kept muttering to contact them sooner the next time - which had nothing to do with the issue. I explained to this young man how I was forced to pay out of pocket... at least 5 times. I don't think he ever understood why I was calling. Luis called and spoke to the CVS pharmacist who gave him the Medicare Part B *provider* phone number. Luis gave me that number and told me, the patient, the call. Medicare asked for the NPI (National Provider Identifier) which a patient wouldn't have. CVS is unable to assist as Hoag Urgent Care computer system refused to electronically submit the prescription to CVS - stating it needed a pre-authorization (and advised me to check back in 10 days). This is Albuterol Sulfate nebulizer solution that I needed to keep myself out of the hospital while battling Influenza Type A. I was forced to purchase the medication out of pocket because breathing is rather a mandatory thing. I will be filing complaints with Medicare, Hoag Patient Relations, and the Better Business Bureau. In future, I will be going to another facility for my urgent care needs, as Aliso Viejo has ALWAYS been a problem ... either with billing or substandard medical care. HOAG COMPUTER PRESCRIBING SYSTEM REFUSED TO SEND ASTHMA DRUG TO CVS. That's the issue and it's BAD. I'm a senior citizen with Type A influenza and asthma. I was short of breath at my visit earlier with Dr. Z. Ahmed. He prescribed Abuterol solution for my nebulizer and Tamaflu. Unfortunately, the computer system at Hoag made the decision to NOT send the Albuterol solution to my pharmacy as it decided the med required a pre-auth. My husband came back from on the pharmacy with Tamaflu ONLY. PROBLEM! I was forced to call Hoag Urgent Care and tell them to call in the Albuterol Dr. Ahmed wanted me to have at home to prevent a *breathing emergency*. I was forced to get dressed again and drive myself to CVS to pick up my asthma med. I paid cash. MY CHOICE - NOT HOAG'S COMPUTER. I called and spoke to Katherine, informing her of this massive issue. Instead of being proactive and helping, she made the decision to take my complaint about Hoag computer system personally - although I sincerely doubt SHE programmed the system. My request to Katherine was quite simple: "please inform Dr. Ahmed that Hoag's computer failed to send my asthma med to my pharmacy." Katherine decided to take issue with this simple request - so here I am, posting a complaint. Dr. Ahmed needs to know the problem with Hoag computer system. It's HIS license and he should be confident that the medication he prescribed actually gets sent to the pharmacy. That didn't happen so I'm here to inform the public and Hoag that their computer prescribing system is INTRUSIVE and is making medical decisions without a license. I was using EXPIRED Albuterol at home (April 2025) over the weekend, waiting to go to urgent care today. Dr. Ahmed did everything right. Hoag computer decided to deny me the medication because my insurance wanted a pre-auth. THAT WASN'T THE COMPUTERS CALL. It was mine. I paid cash - $28.34 (NO BIG DEAL). MY DECISION because I like *breathing* ... kinda necessary, right? DO BETTER HOAG ...